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Reviews of Clarion Inn Harpers Ferry - Charles Town

2.5 out of 5
Clarion Inn Harpers Ferry - Charles Town
4328 William L Wilson Fwy, Harpers Ferry, WV

Reviews

8.4

Very Good

Rating 10 - Excellent. 485 out of 1001 reviews" "
Rating 8 - Good. 307 out of 1001 reviews" "
Rating 6 - Okay. 130 out of 1001 reviews" "
Rating 4 - Poor. 49 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and helpful.
Stayed 1 night in Apr 2024
Response from Elsy Linares on Apr 20, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy Linares, General Manager, Clarion Inn Harpers Ferry

10/10 Excellent

mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean very quiet nice rooms
Stayed 2 nights in Apr 2024
Response from Elsy Linares on Apr 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to our desired location
Stayed 1 night in Apr 2024
Response from Elsy Linares on Apr 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page.We hope to see you again soon. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Harper’s Ferry. Walk to the Murphy Farm battle field. Kids enjoyed the pool
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Apr 6, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

James, Charlottesville

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
staff was great. restaurant was superb. best milkshakes.
Stayed 1 night in Apr 2024
Response from Elsy Linares on Apr 3, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

2/10 Terrible

Deborah

Stayed 1 night in Mar 2024
Response from Elsy Linares on Apr 22, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

8/10 Good

Elisabeth

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Great location. Convenient to Harpers Ferry parks. Pub on site. Free parking. Basic accomodations. Older but clean. No overhead lighting - a lot of lamps -room was dark. Friendly front desk staff. Lacking: bar soap in rooms. No bottled water, Breakfast buffet sub par - didnt have much of the basics that were labelled on the service bar (no sugar, half and half, boiled eggs, fruit). Breakfast staff were as frustrated as visitors.
Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 1, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments and comments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

Chad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was low key
Stayed 1 night in Mar 2024
Response from Elsy Linares on Apr 1, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page.We hope to see you again soon. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

2/10 Terrible

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first night's sleep was interrupted by someone trying to open our hotel door at 2:30pm. Someone had been given "our" room with their own key card. This was not a thief who tried to sneak in. The safety lock was violently slammed by a surprised person who thought he/she was opening her/his own door. The next night was much worse. There were about 30 teenagers on a retreat who stayed up all night "slamming" doors. The doors at this hotel make the loudest noise of any hotel in history. They are not "dampered" as some newer hotels are. Other than the total lack of sleep, the hotel was great.
Stayed 2 nights in Mar 2024
Response from Elsy Linares on Mar 31, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

6/10 Okay

Bruce, Wisconsin rapids

Stayed 1 night in Mar 2024
Response from Front Desk on Mar 29, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

6/10 Okay

Jessica

Stayed 1 night in Mar 2024
Response from Elsy Linares on Apr 16, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page.We hope to see you again soon. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Great service
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 26, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

6/10 Okay

edwin

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 26, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

4/10 Poor

David

Disliked: Amenities, property conditions & facilities
Fine, but very little Wi-Fi availability, so if you need the internet at all on your trip, stay somewhere else. They were out of several food or drink options at breakfast.
Stayed 3 nights in Mar 2024
Response from Front Desk on Mar 25, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

8/10 Good

Neal

Stayed 1 night in Mar 2024
Response from Elsy Linares on Apr 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page.We hope to see you again soon. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

8/10 Good

Marilee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front Desk on Mar 24, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

2/10 Terrible

Nicholas

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Run down properly in need of refresh. Room smelt damp/mouldy. Not possible to open windows. Corridors dark, dirty and smelt of cigarette smoke. Poor breakfast, served on paper plates and with plastic cutlery. Not recommended.
Stayed 1 night in Mar 2024
Response from Elsy Linares on Mar 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

6/10 Okay

Michael

Liked: Staff & service
It was just okay. Nothing to get excited about. The ceilings were pretty low and it was noisy.
Stayed 2 nights in Mar 2024
Response from Elsy Linares on Mar 18, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant stay. Staff was warm and helpful and room was clean and cozy. We liked that it was so close to the historic area of Harper's Ferry.
Stayed 1 night in Mar 2024
Response from Elsy Linares on Mar 17, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

6/10 Okay

Darren

Traveled with family
Liked: Staff & service
Very convenient location to Harpers Ferry park. Liked the restaurant attached. Employees are friendly and helpful.The hotel is a little rundown, the carpet def could use replacement but everything was in working order. The biscuits at breakfast were very tasty.
Stayed 2 nights in Mar 2024
Response from Elsy Linares on Mar 17, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page.We hope to see you again soon. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

4/10 Poor

Diane

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The heater didn’t work; the fan also sounded like a freight train. Water pressure in shower was horrible and bathtub didn’t drain so you stood in a foot of dirty water. The wifi is absolutely horrible.
Stayed 2 nights in Mar 2024
Response from Elsy Linares on Mar 12, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

6/10 Okay

Michael

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This motel is average staying experience. I stay here because they have the car charger for electric cars. It is usually very clean. I love the attached restraint/ bar. The food is good there.
Stayed 1 night in Mar 2024
Response from Elsy Linares on Mar 12, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

4/10 Poor

joseph, hollidaysburg

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Selected this hotel for the pool only to arrive and its closed. Then given our first room and it either wasnt cleaned or someone was currently checked in. Went to the desk was given a new room and that one was good. Nice breakfast set up.
Stayed 1 night in Mar 2024
Response from Elsy Linares on Mar 4, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

Gail, Lancaster

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024
Response from Elsy Linares on Mar 3, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

6/10 Okay

Paula, East Canton

Traveled with partner
Liked: Staff & service, amenities
I like that I called and was able to check in early on Tuesday at 1:00. The pool was being serviced and was told on Thursday it would be done by end of day and checked out on Saturday and still not inservice
Stayed 4 nights in Feb 2024
Response from Elsy Linares on Mar 3, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

4/10 Poor

Megan

Traveled with family and small children, Traveled with family
Disliked: Amenities
We booked this hotel for a long weekend with the intent for the kids to swim. Upon arrival we learned the pool was down for big maintenance. So we were left with nothong to do. Our fridge froze all of our food solid. Front desk said maintenance would look, they did not. All our food was inedible. Beds are very uncomfortable. Hallway noise enters room. Cannot open curtains unless tou want the whole parking lot looking in on you. Breakfast was fine. No complaints. Restaraunt was okay. They were out of a lot of stuff, some food was reused from the free breakfast. Would not recommend staying at this hotel.
Stayed 3 nights in Feb 2024
Response from Elsy Linares on Feb 20, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

8/10 Good

Patricia

Traveled with partner
Breakfast
Stayed 2 nights in Feb 2024
Response from Elsy Linares on Feb 18, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

6/10 Okay

JOHN

Traveled with family
Have stayed here several times and has gone downhill
Stayed 4 nights in Feb 2024
Response from Elsy Linares on Feb 14, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff. Great place to crash, not exactly a place to hang out at.
Stayed 1 night in Feb 2024
Response from Elsy Linares on Feb 14, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page.We hope to see you again soon. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

6/10 Okay

dallas

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The indoor pool area had way too many dead bugs laying around. There were few ones moving around. Also, the wicker pool chairs have mold on them. The heat in my room wasn't working, but the staff did get my daughter and I another room...thank you. The lady working in the dining area for breakfast refilled the milk jug, but gave it back to me with milk running and dripping down the outside of the jug...not cool. All she had to do is what I did...wipe it clean before handed it back to me. Also, she should of been wearing gloves and changing them out after use. When I gave her the empty jug, she walk over right after washing dishes and didn't wash her hands. I saw her put out a tray of bread/bagels w/o gloves. So, I don't think she ever washes her hands...just cross contaminating. She should of been gloves and washing her hands, especially because she was the only person working this morning. So, she washing dishes, grabbing empty food trays and the milk jug, bringing out food and whatever else I couldn't see. Beds and pillows were comfy.
Stayed 1 night in Feb 2024
Response from Elsy Linares on Feb 14, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Elsy Linares on Feb 14, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

4/10 Poor

Paul

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was dated and did not feel clean. The water pressure for the shower was very poor. The water could only get to a warm temperature. The restaurant on site closed at 10PM and the kitchen closed at 9PM, that seemed early for a Saturday night.
Stayed 1 night in Feb 2024
Response from Elsy Linares on Feb 11, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar restaurant on site hit the spot after a long day of work and driveing........
Stayed 1 night in Jan 2024
Response from Elsy Linares on Jan 30, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. We're glad you enjoyed our tavern. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

8/10 Good

nichole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for the price. Asked for a room change due to our room smelling like moldy wet carpet (our room was next to pool). Great positive attitude from front desk- no issues, changed room to first floor and we were happy. Bed and pillows were comfortable. Nice restaurant and bar attached to building. Great staff and probably one the best free weekend breakfasts we have been too. The place needs some updates, but I would absolutely recommend and stay here again.
Stayed 1 night in Jan 2024
Response from Elsy Linares on Jan 29, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

Joshua

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Elsy Linares on Jan 29, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. We strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great scenic view
Stayed 1 night in Jan 2024
Response from Elsy Linares on Jan 16, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. We are glad you enjoyed the view. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

Susanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location with mountain views.
Stayed 1 night in Jan 2024
Response from Elsy Linares on Jan 11, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

6/10 Okay

Douglas

Traveled with family
Liked: Cleanliness, staff & service, room comfort
our room 1201 (1st room on left side just off lobby) -tub does not drain well...standing in dirty water while taking shower...needs drain clearing -shower curtain rod not secure...rolls over so curtain drags. - room smells of chlorine from pool area
Stayed 1 night in Jan 2024
Response from Elsy Linares on Jan 9, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

8/10 Good

Laurie

Liked: Cleanliness, staff & service
Bar, restaurant and staff excellent. Room dated and in need of attention/repair
Stayed 1 night in Dec 2023
Response from Elsy Linares on Jan 9, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely time
Not a bad place to stay. The location is perfect, the sheets and bathroom clean and the staff very friendly. The beds were a bit soft and uneven but after walking all day we didn't really care!
Stayed 2 nights in Dec 2023
Response from Elsy Linares on Jan 9, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

8/10 Good

Thomas

Traveled with pets, Traveled with family
Friendly staff. Had to move rooms because the 1st one we went in had no hot water
Stayed 5 nights in Dec 2023
Response from Elsy Linares on Jan 9, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

Eileen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We only stayed for the night and for what it was, we liked it fine. It is an older hotel but staff was friendly and the room was fine.
Stayed 1 night in Dec 2023
Response from Elsy Linares on Jan 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

Jeffrey

Liked: Property conditions & facilities
Hotel was nice and quiet even though it was New Year’s Eve. Staff was very helpful and polite.
Stayed 1 night in Dec 2023
Response from Elsy Linares on Jan 9, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

8/10 Good

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful front desk lady!
Stayed 1 night in Dec 2023
Response from Elsy Linares on Dec 31, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

8/10 Good

Diane

Liked: Property conditions & facilities
N/A
Stayed 3 nights in Dec 2023
Response from Elsy Linares on Jan 1, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page.We hope to see you again soon. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

8/10 Good

Mark

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Elsy Linares on Dec 27, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page.We hope to see you again soon. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

Natasha

Traveled with group
Clean hotel, older but comfortable. Very friendly and happy staff and very central and convenient location. Would stay again!
Stayed 2 nights in Dec 2023
Response from Elsy Linares on Dec 26, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

Petrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Friendly staff. Clean rooms. Heated indoor pool was great. Breakfast goes til 10am, at least on Sunday, so could still sleep in.
Stayed 1 night in Dec 2023
Response from Elsy Linares on Dec 25, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

And

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Elsy Linares on Dec 19, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry