So..... lets get to it. Toilet still had feces in it. Used soap in soap dish. Sheets were not changed. handbook said 100 percent satisfaction guarantee. Was not offered a refund. room was dusty. Wofi did not work. Tub had soap scum and hair in it. Terrible experience and will never stay there again. Book somewhereelse while you still can
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Dear Valued Guest,
Thank you so much for taking the time to share your concerns with us. I wanted to personally apologize for your disappointment with your recent experience. I will be sharing all of your comments and concerns with the entire team so that others are not disappointed as you were. We value you as our guest and I want you to know that your concerns are our concerns. I'm sorry that we did not get the opportunity to speak before you departed. We do hope that you will consider staying with us again the next time you are in the area, so that we can show our dedication to our guests' satisfaction.
Kimberly Rodriguez, GM