Ratings based on 195 Verified Reviews

4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from C, western MA

Nice hotel close to highway

Posted Jan 10, 2017
This was a nice clean hotel close to 81 & with lots of restaurants in area. Breakfast had plenty of choices & was delicious. Also enjoyed fresh coffee & cookies in lobby.
Comment from Hotel Management
Jan 11, 2017 by Yvonne McKenzie, Front Office Manager, Hotel Management
Dear passing through, Thank you for filling out a review. We are so glad that you had a great stay with us. We do hope to see you again during your next visit to the area. Have a great day!!
4 out of 5
Recommended
for Everyone
by A verified traveler from E

Great place to stay

Posted Dec 8, 2016
The staff was super friendly, the room was clean and comfortable, breakfast was decent, gym was usable. Hotel is being renovated.
Comment from Hotel Management
Dec 9, 2016 by Yvonne M., Hotel Management
Dear Kyle, Thank you for completing a review. We are so glad to hear you enjoyed your stay with us. We do hope you stay with us again after renovations are complete and let us know what you think of the changes. Have a great day! Yvonne McKenzie, Front Office Manager
3 out of 5
by A verified traveler

Convenient but under renovation

Posted Nov 15, 2016 on Hotels
Under renovation and too close to highway
Comment from Hotel Management
Nov 18, 2016 by General Manager, Hotel Management
Thank you so much for completing a survey and letting us know about your experience. We do apologize for any disturbances caused by the renovations. We do feel the our guests will love the many changes that we are making. We do hope that you stay with us again after the renovations are complete and let us know what you think of the changes. Have a great day!
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Comfortable room, but I could hear noises at night

Posted Oct 31, 2016
Pros: Clean, room comfortable, but noisy in the halls. Nothing more to say
Cons: Didn't see restaurant or bar, would have been nice.
Location: Plenty of places to eat, but not much to do otherwise. Straight shot from casino which is why I went. I would stay again.
Comment from Hotel Management
Nov 4, 2016 by Yvonne McKenzie, Front Office Manager, Hotel Management
Dear Hope, Thank you for taking the time to fill out a review and letting us know about your stay. I am so glad that overall you enjoyed your stay. I do apologize for any noise disturbances you experienced. We truly value you as our guest and hope to see you again the next time you are in the area. Have a great day! Yvonne McKenzie, Front Office Manager
5 out of 5
by A verified traveler

Posted Oct 27, 2016 on Hotels
Comment from Hotel Management
Oct 29, 2016 by General Manager, Hotel Management
Thank you so much for choosing to stay with us. I am so glad to see that you had a great stay with us. We do hope you stay with us again the next time you are in the area. Have a great day!! Yvonne McKenzie, Front Office Manager
2 out of 5
by A verified traveler

Posted Oct 24, 2016 on Hotels
Stay was not so good. Didn't get a here tub room as reserved. Room was located next to front desk and was very noisy. Had to rig drapes in order to close. Only the sheer drapes would close.
Comment from Hotel Management
Oct 29, 2016 by General Manager, Hotel Management
Thank you so much for taking the time to let us know about your recent experience. I am truly sorry that you did not have the experience you have come to expect from Hampton Inns and for any confusions on room types. I can assure you that we will work closely with our staff to improve our services. We do hope you consider staying with us again the next time you are in the area, so that we can show our dedication to our guests' satisfaction. Sincerely, Yvonne McKenzie, Front Office Manager
2 out of 5
by A verified traveler from US

not worth the money

Posted Oct 18, 2016
Pros: the staff was very friendly convenient to I-81
Cons: see above plus - we reserved a room w/ a jetted tub - didn't get it -
Location: had to walk across a dark four lane highway to get to a real restaurant
room was small and run down - bathroom not clean - cockroaches in the corner - noisy - slamming doors and crying babies woke us up all night - breakfast "buffet" had no meat - "steak" and eggs, and eggs - cold cereals were sugary junk -
Comment from Hotel Management
Oct 19, 2016 by Yvonne M., FOM, Hotel Management
Thank you so much for completing an Expedia Review and letting us know about your poor experience. I am truly sorry that you had a poor experience with us. I do apologize for any confusions on the room type that was reserved and what you actually received. I can assure you that we will be addressing the problems you mentioned with our staff to ensure this does not happen to future guests. We do hope you consider staying with us again the next time you are in the area, so that we can show you our dedication to our guests' satisfaction. Sincerely, Yvonne McKenzie, Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Location

Posted Oct 3, 2016
Pros: location
Overall good experience. Close to stores and restaurants. Easily accessible. Room had I fridge and microwave super convenient. Breakfast was great good variety . All the TV channels were not available. Hotel under renovation
Comment from Hotel Management
Oct 4, 2016 by Yvonne McKenzie, Front Office Manager, Hotel Management
Thank you so much for taking the time to complete a review. I am so glad to see that overall you enjoyed your stay. We will be looking into the issue with the TV channels. We hope you stay with us again after the renovations are completed and let us know what you think of the changes.
3 out of 5
by A verified traveler

Posted Sep 6, 2016 on Hotels
No free wifi because it was down the whole time. Ordered a jet tub room, did not get. Very loud at night time. Actually asked to move further away from lobby and ice machine, they moved me 1 room down the same hallway.
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your thoughts and concerns. I truly apologize for the experience you had while visiting us. You can be sure that we will be sharing all of your feedback with the entire team as we are always striving to better our guests experience. We truly value you as our guest. Please stay with us again and allow us the opportunity to show you our dedication to our guests satisfaction. Sincerely, Kimberly Rodriguez, GM
1 out of 5
by A verified traveler from richmond, va

atrocious

Posted Sep 6, 2016 on Hotels
So..... lets get to it. Toilet still had feces in it. Used soap in soap dish. Sheets were not changed. handbook said 100 percent satisfaction guarantee. Was not offered a refund. room was dusty. Wofi did not work. Tub had soap scum and hair in it. Terrible experience and will never stay there again. Book somewhereelse while you still can
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you so much for taking the time to share your concerns with us. I wanted to personally apologize for your disappointment with your recent experience. I will be sharing all of your comments and concerns with the entire team so that others are not disappointed as you were. We value you as our guest and I want you to know that your concerns are our concerns. I'm sorry that we did not get the opportunity to speak before you departed. We do hope that you will consider staying with us again the next time you are in the area, so that we can show our dedication to our guests' satisfaction. Sincerely, Kimberly Rodriguez, GM