Ratings based on 156 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Couples
by Howard from Pluto

Good choice on I81

Posted Oct 18, 2015 on Hotels
Convenient for the I81. Did not eat in restaurant but went 1 mile south for a good choice of restaurants. Interior is a bit out of date. Room was good. Noise of I81 reasonably well supressed. Staff very helpful. Breakfast good but not outstanding.
Comment from Hotel Management
Dec 26, 2015 by Valinda, Hotel Management
Thank you, Howard. We appreciate your feedback and hope to see you again.
Comment from Hotel Management
Dec 26, 2015 by Valinda, Hotel Management
Thank you, Howard! We appreciate your feedback and hope to see you again.
5 out of 5
Recommended
for Couples
by A verified traveler

Good quality hotel

Posted Oct 8, 2015 on Hotels
Found ourselves behind schedule on our trip and stopped for the night in Martinsburg. Have been greatly impressed with Holiday Inn's product recently. This appeared to be a recently renovated or rebuilt Holiday Inn. Check in was a breeze and the room was very comfortable, clean, and a welcome respite from the road. Can't really comment much about the area, other than the hotel is convenient to I-81 and next to a local regional mall. We found a 24 hour Martin's down the street to pick up some snacks.
Comment from Hotel Management
Dec 12, 2015 by Valinda, Hotel Management
@Traveler, Thank you for stopping at Holiday Inn Martinsburg during your travels. We appreciate your positive feedback about our property and are glad that you found our location convenient and satisfactory. Thank you for your continued loyalty to Holiday Inn. We hope to see you again! Warm Regards, Valinda GSM
1 out of 5
Recommended
for Personal Event
by charles

Posted Sep 23, 2015 on Hotels
Room 109 was dirty with cookie crumbs and a men's sock on the floor. The next room we were given was 104. This room had a French fry on the carpet and toilet paper in the toilet. Two dirty rooms in a row!
Comment from Hotel Management
Nov 28, 2015 by Valinda, Hotel Management
Hello Charles, Please accept our sincere apology for the state of your rooms. We appreciate your loyalty to the IHG brand and are sorry to hear that your stay was less than satisfactory and the room below par. Thank you for the feedback. We will do what is needed to make sure that rooms are cleaned and inspected more thoroughly. Please consider staying with us again for an improved experience. Warm Regards, Valinda GSM
5 out of 5
Recommended
for Business Travelers
by Waldon

This traveler left a rating score only Posted Sep 18, 2015 on Hotels
5 out of 5
Recommended
for Families
by Mark from Pensacola

Posted Sep 16, 2015 on Hotels
Excellent stay. We were impressed with Brandon in the restaurant for outstanding service and friendly service. After only one visit he remembered my wife did not take ice in her drinks.
Comment from Hotel Management
Nov 28, 2015 by Valinda, Hotel Management
Hi Mark, Thank you for staying with us and for your kind remarks about Brandon. We are so glad that you enjoyed your stay and had time to enjoy the restaurant. I will make sure to let Brandon know how much his attentiveness meant to you and your wife. We look forward to seeing you next time! Warm Regards, Valinda GSM
3 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable nights stay

Posted Sep 15, 2015
Comfortable nights stay while traveling through area. Easy to find.
Comment from Hotel Management
Sep 15, 2015 by Valinda, Hotel Management
Hi Kathy, We are so glad you found us! Thank you for sharing your positive experience. Come back and see us again soon. Warm Regards, Valinda GSM
5 out of 5
Recommended
for Families
by Tim from Chesapeake, VA

Great location

Posted Sep 8, 2015 on Hotels
Great location near interstate and highway to Harpers Ferry.
Comment from Hotel Management
Nov 14, 2015 by Valinda, Hotel Management
Thank you, Tim! We are glad that our location worked well with your travel plans. We hope to see you again soon. Warm Regards, Valinda GSM
4 out of 5
Recommended
for Couples
by A verified traveler

Restaurant recommendation

Posted Sep 7, 2015 on Hotels
I asked for a recommendation for a restaurant for dinner and received directions to a part of town where appropriate restaurants are located.
Comment from Hotel Management
Nov 14, 2015 by Valinda, Hotel Management
We are happy to hear that you enjoyed our recommendations for local dining. We would love for you to try our restaurant next time to see how it compares to others in area. Thank you for staying with us! Warm Regards, Valinda GSM
5 out of 5
Recommended
for Business Travelers
by Susan from Charleston WV

Definitely will stay again

Posted Aug 29, 2015 on Hotels
Helpful Friendly staff. Great room! Very modern Will stay here again
Comment from Hotel Management
Oct 31, 2015 by Valinda, Hotel Management
Thank you, Susan! We look forward to your next visit. Warm Regards, Valinda GSM
2 out of 5
by A verified traveler from Pikeville TN

Very noisy!

Posted Aug 27, 2015
Room was clean and comfortable, but the noise from the Interstate was horrible! Windows must not be the proper type to keep noise levels down. To make matters worse, the air conditioning unit was also extremely loud. Did not sleep well at all and will not return.
Comment from Hotel Management
Aug 31, 2015 by Valinda, Hotel Management
Hi John, We apologize for the noise. We understand how lack of sleep effects your hotel experience. Thank you for bringing your concerns to the attention of the hotel staff. Warm Regards, Valinda GSM