Ratings based on 196 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 11, 2017
I made a reservation online and was guaranteed a room with late check in, we did have a room but they gave us two beds instead of a king and said there was nothing that they could do about it. That was dissapointing. But oh well
Comment from Hotel Management
Oct 13, 2017 by Robyn Rouse, Hotel Management
Hello, Thank you for staying with us here in Martinsburg. We do apologize about the room incident but thank you for bringing it to our attention so we can improve on that. We hope you decide to stay with us again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 8, 2017
Just a one night stay. Wish he had more time to enjoy the facilities. Will stay again and allow for more time to enjoy and relax.
Comment from Hotel Management
Oct 13, 2017 by Robyn Rouse, Hotel Management
Hi Bruce, Thank you for staying here at the Holiday Inn Martinsburg. We thank you for your great feedback and do hope to see you in the future for a longer stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 30, 2017
It was pleasant. The pool was very nice. I would stay again.
Comment from Hotel Management
Oct 13, 2017 by Robyn Rouse, Hotel Management
Thank you so much for the comments on our pool. We do hope you stay with us again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Richmond

Convenient to Rt 81 and area restaurants

Posted Sep 19, 2017
Room had been updated, bathroom was modern. Room was clean, bed was very comfortable.
Comment from Hotel Management
Sep 19, 2017 by Robyn, Hotel Management
Hi Richard, thank you so much for staying with us. Thank you for noticing our updates on our bathrooms. We hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2017
Overall a fine place to stay for a travel stop-over.
Comment from Hotel Management
Aug 22, 2017 by Valinda, Hotel Management
Thank you for being our guest at Holiday Inn Martinsburg! We appreciate your feedback and are so glad you enjoyed your stay overall. Please come see us again when you're in the area.
4 out of 5
by William

Posted Jul 16, 2017 on Hotels
Comment from Hotel Management
Jul 27, 2017 by Valinda, Hotel Management
Hi William, Thank you for being a guest at Holiday Inn Martinsburg and rating your experience. It looks as though you enjoyed your stay, and we are so glad that you did.
4 out of 5
Recommended
for Everyone
by A verified traveler from Davis, CA

Fine place to spend the night

Posted Jul 12, 2017 on Orbitz
Pros: Gym included free weights. There was also a coin clothes washer available.
This was a mother / son break between two work gigs. My son took an uber to check out the night life. I slept. In the morning my son has happy to work out in the guy with free weights. No complaints.
Comment from Hotel Management
Aug 22, 2017 by Valinda, Hotel Management
Hi Judith! Thank you for your stay at Holiday Inn Martinsburg. We're so glad that you and your son enjoyed the hotel amenities and were able to spend some downtime together.
4 out of 5
by Michael

Great stopover on our way north

Posted Jun 27, 2017 on Hotels
This was a stopover on our way north. The hotel was located conveniently near the highway. The woman who greeted us had the warmest and most welcoming smile. Bed was a tad hard, but the room was good overall. I would stay again.
Comment from Hotel Management
Aug 22, 2017 by Valinda, Hotel Management
Hi Michael, Thank you for being our guest at Holiday Inn Martinsburg! We appreciate your feedback. We're glad that our location was convenient during your travels. Thank you for your compliments of our staff and guest rooms.
4 out of 5
by Richard

Posted Jun 16, 2017 on Hotels
We have stayed at this hotel about 8 times over the years when in Martinsburg , WV. It has always been a consistent operation at each stay. Food in the restaurant has always been very good.
Comment from Hotel Management
Jun 23, 2017 by Valinda, Hotel Management
Hi Richard, Thank you for being a frequent guest at Holiday Inn Martinsburg! It's always great to receive feedback from our return guests, and we appreciate you choosing to stay with us when you're in the area. Thank you for your compliments of our hotel and restaurant. We're glad you enjoy staying with us, and we look forward to your next visit.
3 out of 5
by jonathan

Average hotel for one night business stay

Posted May 10, 2017 on Hotels
Average hotel but in a good location
Comment from Hotel Management
May 17, 2017 by Valinda, Hotel Management
Hi jonathan, Thank you for sharing your feedback. We appreciate you choosing to stay with us, and we hope to see you again.