Ratings based on 182 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from new brinswick,new jersey

Posted Nov 7, 2016 on Orbitz
Located right off 81highway nice restaurant and pool within short distance of shopping and restaurants I stay often and am always pleased with staff and service
Comment from Hotel Management
Nov 14, 2016 by Valinda, Hotel Management
Hi Norma, Thank you for your continued loyalty to Holiday Inn Martinsburg! It's always nice to receive feedback from our regular guests. We appreciate your compliments of our staff and amenities and are thrilled that you always enjoy staying with us. We look forward to seeing you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from US

poor management

Posted Nov 6, 2016
a bus of kids checked in after 10pm and the parents "hung" out in the lounge and let the kids run wild. after traveling for 14 hours, we had just checked in around nine, ate and was ready to get a few hours sleep before having to drive another 8 hours. we called the manager twice and he said he spoke to their parents. nothing done. called manager at shift change and she came down and spoke to kids and told them to go to their rooms. they were piled up in the hall floor talking, laughing, screaming and running doing flips in the hall. they thought it was funny that the manager asked them to go to their rooms and it got worse. we called a manager again and finally I got dressed and went to front desk. my husband called the hotel from his cell phone this time instead of in room calling and told them he was going to call the police or start throwing people away from our door. manager came back again and they went to their rooms but slammed doors for about another hour....needless to say we got less than 3 hrs sleep and paid $145 for the room....room was very clean and bed was very relaxing if we had of had a manger that enforced what they said.
Comment from Hotel Management
Nov 8, 2016 by Valinda, Hotel Management
Thank you for your feedback. I apologize for the noise in the hallway during the night of your stay and the lack of restful sleep that resulted from it. The issue mentioned will be addressed with front desk staff to ensure that we take care of any noise complaints as soon as they arise. Again, I apologize that this was your experience. We appreciate you choosing to stay with us and hope to have the opportunity to improve on your experience in the future.
4 out of 5
by A verified traveler

Posted Oct 24, 2016 on Hotels
Comfortable stay, beds need updating, they were very low to the floor. Good breakfast. Not so good dinner menu. More healthy options are needed. Very friendly restaurant staff.
Comment from Hotel Management
Oct 26, 2016 by General Manager, Hotel Management
Thank you for staying at Holiday Inn Martinsburg and providing us with your feedback! We're happy to hear that you enjoyed a comfortable stay and took advantage of our in-house restaurant. Thank you for your compliments of our staff. We hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from DC

Nice and Peaceful

Posted Oct 21, 2016
Location: The hotel was close to plenty of eateries and close to the major highways.
The set-up of the room was for great for working, eating a late dinner and watching television. . The restaurant located inside the hotel was clean, with efficient and friendly staff and very inexpensive. The room has a refrigator, but a microwave would have been nice. Not a big issue however.
Comment from Hotel Management
Oct 24, 2016 by Valinda, Hotel Management
Thank you for choosing Holiday Inn Martinsburg! We appreciate your feedback and are thrilled to learn that you enjoyed many aspects of your stay. We hope to see you again.
5 out of 5
by A verified traveler

Beautiful location

Posted Oct 11, 2016 on Hotels
Beautiful location and very comfortable stay! Staff was excellent!
Comment from Hotel Management
Oct 13, 2016 by General Manager, Hotel Management
Thank you for your compliments of our location and staff. We're glad you enjoyed a comfortable stay at Holiday Inn Martinsburg! We hope to see you again.
3 out of 5
by A verified traveler

Posted Oct 3, 2016 on Hotels
My main reason for selecting this hotel was the indoor pool but it was so cloudy and dirty I did not feel comfortable swimming in it.
Comment from Hotel Management
Oct 5, 2016 by General Manager, Hotel Management
Thank you for staying with us. We apologize that you did not feel comfortable swimming in the pool. The hotel pool is cleaned and the chemicals tested regularly to ensure cleanliness and safety for our guests. We appreciate you staying with us and hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted Sep 12, 2016
Location: The location is perfect for us , that is the main reason we choose this hotel, we stay here before going to Tomahawk MX track
Nice hotel, staff was very friendly and accommodating, room was very musty smelling other than that it was a nice experience .
Comment from Hotel Management
Sep 16, 2016 by Valinda, Hotel Management
Thank you for choosing Holiday Inn while in the area for your motocross event! We appreciate your feedback and compliments of our staff and look forward to seeing you again.
3 out of 5
Recommended
for Everyone
by A verified traveler from c

Convenient location

Posted Sep 11, 2016
Room was clean. Linens and bed were OK. Did not use any other amenities.
Comment from Hotel Management
Sep 12, 2016 by Valinda, Hotel Management
Thank you for staying with us while in Martinsburg. We're happy to hear that you enjoyed your room and found our location convenient for your travels. We welcome you to stay again when you have time to take advantage of the hotel's amenities.
4 out of 5
by Terese from Bel Air MD

Very nice hotel

Posted Aug 25, 2016 on Hotels
I am from out of town (Bel Air, MD) and booked a room because I attended a wedding in Martinsburg. The hotel was lovely and everything was perfect. I gave 4 stars for "overall" because the room (linens, drapes,carpet, paint, something) had a faint odor like cigarettes. I don't know what it was, but the room could have smelled fresher.
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
Hi Terese, Thank you for staying with us while in town for a wedding! We appreciate your feedback and are glad everything was perfect. Thank you, and we hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 8, 2016
Bartender needs more training but overall was good
Comment from Hotel Management
Aug 9, 2016 by Valinda, Hotel Management
Thank you for staying with us and providing your feedback! We hope to have the opportunity to serve you again.