Ratings based on 169 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Aug 8, 2016
Bartender needs more training but overall was good
Comment from Hotel Management
Aug 9, 2016 by Valinda, Hotel Management
Thank you for staying with us and providing your feedback! We hope to have the opportunity to serve you again.
3 out of 5
by A verified traveler

Expensive hotel with amenities close to I-81

Posted May 1, 2016
Pros: Cleanliness and location.
Only complaint was very loud mini refrigerator in room. I had to unplug it at bed time. Coffee in restaurant not very good.
Comment from Hotel Management
May 2, 2016 by Valinda, Hotel Management
Thank you for staying with us! We appreciate that you took the time to share your experience. Our apologies for the noisy refrigerator.
3 out of 5
by Donnette from Washington dc

Average

Posted Apr 26, 2016 on Hotels
Was good for a 1 night stay
Comment from Hotel Management
Jul 2, 2016 by Valinda, Hotel Management
Hi Donnette, Thank you for staying with us during your travels. We hope to have another opportunity to serve you and improve your experience.
2 out of 5
by Paul from Quebec

Basic overnight accommodation.

Posted Apr 22, 2016 on Hotels
The hotel is tired and overpriced as a result. The front desk staff were very welcoming and helpful. Our room was at the end of the building and very close to I-81. It was very noisy throughout the night.
Comment from Hotel Management
Jun 25, 2016 by Valinda, Hotel Management
Hi Paul, Thank you for your compliments of our staff. We are glad you chose to stay with us and apologize for the noise from traffic.
2 out of 5
by A verified traveler from STAUNTON VA

CLOSE TO VA HOSPITAL

Posted Apr 19, 2016
Pros: WHERE IT IT LOCATED
Cons: FOOD, ROOMS AND BEDS THEY ARE WAY TO HIGH OFF THE GROUND
Location: I LIKED THAT
THERE IS A LONG INCLINE TO GET TO THE ROOM AND WITH SOMEONE WITH A WALKER OR WHEELCHAIR IT IS VERY HARD TO GET TO YOUR ROOM, ALSO THERE IS ALOT OF WASTED SPACE IN THE ROOMS. THE REFRIGERATOR AND MICROWAVE IS RIGHT INSIDE THE DOOR MAKING THE ACCESS INTO THE ROOM HARD. THEY DID NOT USE THE SPACE THEY COULD.THE FACT THAT THE RESTAURANT WAS NOT OPEN FOR DINNER ON SUNDAY NIGHT WAS STRANGE AND WHEN I ASKED FOR A MENU THERE WAS NO PRICES ON IT.THE BREAKFAST MONDAY MORNING WAS VERY EXPENSIVE AND WAS NOT GOOD. THE BISCUITS WERE SO HARD AND THE EGGS WERE FAKE AND ALL THE FOOD WAS COLD BUT THEY CHARGED 6.95 FOR IT.THE ADD ONLINE STATED THEY WOULD GIVE VOUCHERS FOR RESTAURANTS BUT THEY DID NOT!!!THEY DID NOT USE MY DAD'S AARP OR VETERAN DISCOUNT. I HIGHLY DOUBT THAT I WILL STAY THERE AGAIN, AND I GO TO MARTINSBURG WEST VA AT LEAST ONCE A MONTH TO TAKE MY DAD TO THE VA CLINIC.
Comment from Hotel Management
Apr 29, 2016 by Valinda, Hotel Management
Hi ROBIN, Thank you for your feedback. We apologize that you had a less-than-ideal experience with us. We will certainly take your comments into consideration for continued improvement to our services. We invite you to stay with us again to see how we have improved.
4 out of 5
by A verified traveler

Posted Apr 18, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Valinda, Hotel Management
Thank you for your review of Holiday Inn Martinsburg. We are glad you enjoyed your stay.
5 out of 5
by Jacque from Debi from Ohio

Great stay at Holiday Inn

Posted Apr 4, 2016 on Hotels
We had amazing staff checking us in! Our room was great. Many restaurant choices and shopping near by.
Comment from Hotel Management
Jun 11, 2016 by Valinda, Hotel Management
Hi Jacque, Thank you for staying at Holiday Inn Martinsburg. We love hearing when our guests have great experiences. So glad you enjoyed the staff interaction, amenities, and convenient location. Thank you for sharing your experience with us!
3 out of 5
by A verified traveler from Huntsville

Just OK

Posted Apr 2, 2016
Pros: It is convenient to Rt. 81
Cons: Feel of the hotel, the lobby was dark and gloomy.
Location: Didn't get out, just needed a place to spend the night.
The hotel was just ok, not what I expect from a Holiday Inn. Our first room the toilet didn't flush and it was dirty, the second room we requested was ok, not great.
Comment from Hotel Management
Apr 8, 2016 by Valinda, Hotel Management
Hi Todd, Thank you for your feedback. We're sorry to hear that you weren't wowed with your recent experience, but we appreciate you sharing your concerns and will do our best to address them.
4 out of 5
by Edwin from Vineland Nj

pasing by

Posted Mar 29, 2016 on Hotels
too expensive for the area sheaper hotels and same or better quality
Comment from Hotel Management
Jun 4, 2016 by Valinda, Hotel Management
Hi Edwin, We appreciate your feedback. Thank you for staying with us.
2 out of 5
by A verified traveler

Won't stay here again.

Posted Mar 25, 2016 on Hotels
I will definitely not be staying here again. The bathroom had long black hairs on the floor in the bathroom and in the sink. Miscellaneous stains on the couch and other furniture in the room added to the gross factor. Stopped at the bar to get a bite to eat and when I asked for coffee she acted totally put out by it. The worst part of the stay was the breakfast buffet. It was literally inedible and I can eat almost anything.
Comment from Hotel Management
Jun 4, 2016 by Valinda, Hotel Management
Thank you for your feedback. We apologize for your negative experience and will work to improve on the areas you mentioned.