My wife and I had an amazing time at this hotel. The staff was very nice and helpful. We had forgotten a camera in the taxi that we rook to the hotel and thought we had lost it forever. When my wife told the receptionist about the situation, she immediately took action by contacting the authorities to inform of the issue. Long story short, a few hours later, the police officer located the bag and brought back to the hotel. I wish I remembered her name, but the front desk lady went above and beyond.