Ratings based on 289 Verified Reviews

3.4 out of 5
62% of guests recommend
3.3 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from SAINT LOUIS, MO

Posted May 7, 2018
The ladies working we’re were nice helpful
Comment from Hotel Management
May 7, 2018 by Hotel Management , Hotel Management
Malcolm, we are delighted you chose Extended Stay America for your visit and we are happy to know our team made your stay memorable. We appreciate the acknowledgement of our hard working staff and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from missouri

One night stay

Posted Mar 12, 2018
We stayed here after a night out on Westport. Stay was great size of room and price all great. Only major complain would be the pillows horrible hard as rocks.
Comment from Hotel Management
Mar 13, 2018 by Hotel Management, Hotel Management
Lori, thank you for choosing Extended Stay America for your overnight stay. We are glad to read you liked our affordable rates and your spacious room. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Felt room was not cleaned

Posted Mar 12, 2018
Tub had hair in it. Shower had dirty towel in it. Someone else house shoe under the bed.
Comment from Hotel Management
Mar 13, 2018 by Hotel Management, Hotel Management
Keke, thank you for your review. We apologize for the less than the spotless condition of your guest room and for the housekeeping service issues you experienced. Rest assured steps have already been taken to address and correct our performance. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 6, 2018
Patricia was excellent she was wonderful made sure I had everything I needed
Comment from Hotel Management
Mar 6, 2018 by Hotel Management, Hotel Management
We appreciate the outstanding review! We are delighted to know you had an enjoyable stay. Thanks so much for acknowledging the excellent service you received from Patricia. We will be sure to share your compliments with her. Thanks again from all of us at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Clean and big room no pool

Posted Mar 5, 2018
Clean room and staff was nice smelled like pot in hallway.
Comment from Hotel Management
Mar 7, 2018 by Management, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Last minute

Posted Feb 26, 2018
Had a very good experience staff was helpful got transferred too same hotel but down street and they acknowledged my reservations and got me what I needed even though it was last minute
Comment from Hotel Management
Feb 27, 2018 by Hotel Management, Hotel Management
Thank you for staying at Extended Stay America. We are glad to read you were comfortable with us and that you liked our courteous service. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Carbondale IL

Close to Conference

Posted Feb 21, 2018
Pros: Convenient
Cons: Renovations
Location: Westport Plaza was close
Good, nice Studio room with a mini kitchen. Bathroom was clean and good
Comment from Hotel Management
Feb 22, 2018 by Hotel Management, Hotel Management
David, thank you for choosing Extended Stay America while here for a conference. We are glad to read you liked your well-appointed room and that our location was perfect for your needs. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Get what you pay for

Posted Feb 21, 2018 on Hotels
Good for the price. Was clean for the most part.
Comment from Hotel Management
Feb 22, 2018 by Hotel Management, Hotel Management
William, thank you for your review of Extended Stay America. We are glad to read you had a nice time with us and that you liked our affordable rates. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
5 out of 5
by A verified traveler

Posted Feb 20, 2018 on Hotels
Great customer service,the front desk was friendly & interacted with my son he enjoyed the stay as well, we shall return
Comment from Hotel Management
Feb 20, 2018 by Hotel Management, Hotel Management
Shanequa, thanks for sharing highlights of your recent visit to Extended Stay America. We are thrilled to know everything went great during your stay and that our excellent service made for a memorable experience. Special thanks on behalf of our entire team for highlighting their efforts. Reviews such as yours mean a lot! Thank you once more, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Ok

Posted Feb 19, 2018 on Hotels
My stay there was pretty good. Staff was very friendly and helpful. The only complaint I have was the bathroom not being that clean. There was hair everywhere.
Comment from Hotel Management
Feb 20, 2018 by Hotel Management, Hotel Management
Leah, thank you for staying at Extended Stay America. We are glad to read you had a pleasant time with us and that you liked our courteous service. Your feedback with regard to cleanliness has been shared with our housekeeping team to be more diligent in their efforts. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management