Ratings based on 295 Verified Reviews

4.7 out of 5
98% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Quiet Location

Posted Aug 11, 2017
Pros: Quaintness, attentive staff and room cleanliness
Cons: Deluxe room a little small
Very intimate, well run, nice hotel. Good location
Comment from Hotel Management
Aug 14, 2017 by Maris Tucs, Front Office Manager, Hotel Management
Dear Guest, Many thanks for your comments. We are glad that you enjoyed your stay with us and we hope to welcome you back soon. We have larger rooms available as well and will be happy to show you around on your next visit to The Arch London. Kind regards, Maris Tucs Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Anchorage, AK

Wonderful hotel!

Posted Jul 26, 2017
My husband and I stayed here at the beginning of June for three nights. The room was beautifully decorated and spotlessly clean. The staff were all friendly and helpful. The free soft drinks from the mini bar and the Nespresso machine were great to have available! We're already planning another trip to London next summer and we will absolutely be staying at The Arch again!
Comment from Hotel Management
Jul 27, 2017 by Maris Tucs, Front Office Manager, Hotel Management
Dear Guest, Thank you for taking your time to give me such wonderful feedback. We are delighted to receive such positive comments. Our team is an asset and feedback like yours makes them proud of their achievements. I am glad that you enjoyed your stay with us and all the extra touches we offer to our guests as much as the location. We look forward to welcoming you back to The Arch London when you next have occasion to visit London and please do not hesitate to let me know if I can assist with this. Kind regards, Maris Tucs Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Wonderful Boutique Hotel near Marble Arch

Posted Jul 12, 2017
Pros: Great location near public transport; quiet street with interesting restaurants within walking distance; attentive and helpful staff.
Cons: No true complaints
Location: Near Marble Arch and Hyde Park, walking distance to various sites and shopping; easy to get around from location.
Had a fantastic time at The Arch London. Hotel was everything I was hoping for - plus some. Each member of the staff was warm and welcoming-- from the gentlemen at the door, to the "reception" desk which were so wonderfully accommodating to get us into our room as soon as possible when we arrived so far in advance of usual check-in. The hotel restaurant staff saw to our every need with precision efficiency (Sam, who waited on us regularly at breakfast, seemed to anticipate any request before we could even ask!) The hotel was well situated, quiet and welcoming. I found the gym (which others seem to have criticized) to be fine. Its located on the "basement" level but is well outfitted and does its job. All in all, my friend and I had a great time at this lovely boutique hotel and look forward to visiting again in the future!
Comment from Hotel Management
Jul 12, 2017 by Maris Tucs, Front Office Manager, Hotel Management
Dear Guest, Thank you so much. The whole team will be delighted to know that we delivered our best service to you. Our team is an asset and feedback like yours makes them proud of their achievements. We look forward to welcoming you when you next have occasion to visit London. Kind regards, Maris Tucs Front Office Manager
5 out of 5
by A verified traveler

A great stay in London!

Posted Apr 20, 2017 on Hotels
Really enjoyed this hotel! It fits in well to this fancier neighborhood. The front desk staff are outstanding. They are very welcoming and outstanding service (with a smile) is clearly their main goal. Well done. The room was nice, and great water pressure/shower head. They went out of their way to wish me a happy birthday and even had sweets brought to the room. It's easy to get around with the Tube nearby. Oxford street is super close as well.
Comment from Hotel Management
May 2, 2017 by Lucy, Hotel Management
Dear Guest, Many thanks for your outstanding review; I will share your comments with the team. We are delighted that you enjoyed your stay with us and we do hope to welcome you back to our hotel soon. Kind regards, Maris Tucs Front Office Manager
5 out of 5
by david

Posted Apr 10, 2017 on Hotels
Comment from Hotel Management
Jun 6, 2017 by Lucy, Hotel Management
Thank you so much.
4 out of 5
by KOMAL

This traveler left a rating score only Posted Apr 6, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Memphis, TN

Lovely central London location near Paddington.

Posted Mar 31, 2017
Pros: Service Style Theo Marcello
Cons: Maybe a bit more familiarizing with the public spaces upon check-in, likely the lovely spaces to the right of reception.
Location: Everything is nearby in relative terms. Selfridges/Oxford Street are walkable. Locanda Locatelli is right across the street. Paddington 3 minutes away
I've been staying at a five star legendary London hotel for 21 years; they are like family. This trip, unfortunately, they got my dates entirely wrong and rather than haggle over it or ask them to accommodate my needs, I decided to venture out a bit, especially given that it's a long trip and being in a more affordable 5* might be nice. We had stayed in The Arch for one night about 3 years ago on a quick stopover and found it to be cute - a nice mix of trendy and traditional and somewhere we wouldn't mind exploring again in future - albeit the antithesis of where we have called "home" in London for decades. These two places could not possibly appear or feel more different, but what they have in common - the one thing that has kept us going to the other hotel for 21 years - is the staff. The staff at The Arch are attentive, happy, genuine and professional. Even the little things that often go unnoticed in grander hotels - like a light bulb out in the bathroom or missing sweetener on the Nespresso trey - does not go missed here. The room itself is lovely & bright and the aforementioned Nespresso maker a hook for an early-rising caffeine-addict like me. I had booked two separate bookings in two different categories, but they upgraded me to the higher for the duration of my stay. The food is also a wonderful surprise and if you get bored with the room service menu, you can order from the very tasty Hunter 486 restaurant. I'm here 4 more nights, but we will definitely return.
Comment from Hotel Management
Apr 3, 2017 by Maris Tucs, Front Office Manager, Hotel Management
Dear Guest, thank you very much for such a detailed review. We are absolutely delighted that you are enjoying your stay with us. Our team are an asset to the hotel and I will share your comments with them. We do hope to welcome you back to The Arch London many times in the future. Kind regards, Maris Tucs Front Office Manager
5 out of 5
by Steve

Perfection

Posted Mar 30, 2017 on Hotels
This hotel and the service was above and beyond perfection ! Highly recommended and a definately return will be planned .
Comment from Hotel Management
Apr 3, 2017 by Lucy, Hotel Management
Thank you very much.
3 out of 5
by A verified traveler

Could do better in London

Posted Mar 27, 2017
The staff overall are very pleasant and helpful. This review is more about the conditions of the hotel and expectations for the charge. Location was good. Food decent. Staff very helpful and friendly. Upgraded for a luxury room since I stayed for a whole week, not worth it. Ground floor, windows did not open completely and the room was musty so could not air out. There was a constant ringing noise on the floor or in the room, could not locate, perhaps from the fire alarm but it was constant and could not get a good night's rest. Then to top it off, looking at my final bill they charges £5 for room service tray pickup. I spent over £2000 and a week here and ordered room service twice (already overpaying as one does at a hotel) and to be charged for them to actually come back to the room and pick up the tray was rather disappointing. With all the choices in London there are far better choices for the money.
Comment from Hotel Management
Apr 18, 2017 by Maris Tucs, Front Office Manager, Hotel Management
Dear Guest, Thank you for your feedback following your recent stay at The Arch London. I am sorry to hear of all the disappointing aspects of your stay. Please accept my apologies for the noise you have experienced; we will investigate this. We would be happy to welcome you back again and to make your next visit memorable. I would be delighted to show you around on your next stay, as we do have a variety of room type and suites and I am sure we can find the perfect one for your stay. Kind regards, Maris Tucs Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Second stay at The Arch!

Posted Mar 23, 2017
Nice hotel, great amenities, staff, very clean and comfortable. Close enough to central London yet far enough away in quiet neighborhood.
Comment from Hotel Management
Mar 29, 2017 by Maris Tucs, Front Office Manager, Hotel Management
Dear Guest, Thank you for your five-star review. I am delighted that you enjoyed your stay with us, I will pass your comments to the team. We are looking forward to welcoming you back in the near future. Kind regards, Maris Tucs Front Office Manager