Ratings based on 302 Verified Reviews

4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2017
Nice hotel Near Hyde park In center near Oxford street
Comment from Hotel Management
Aug 28, 2017 by Maris, Hotel Management
Dear Guest, Thank you so much for your positive feedback. All the best, Maris
5 out of 5
Recommended
for Everyone
by A verified traveler from potomac, maryland USA

This is my new favorite London hotel

Posted Aug 23, 2017
My family of 6 spent a few days at the Arch - parents plus adult children. We found the hotel on Expedia so we really didn't know much beyond the ratings and photos. OMG this hotel is fabulous. We usually go to London on business and therefore pick the hotel that our client selects. This is my new favorite that I will ask for. The staff was the best - recommended great restaurants, tolerated us being high maintenance lol - and the room (particularly our first floor upgraded room - was beautiful. The ceilings, furniture, TV in the bathroom- a perfect pick! And I can be really picky! We felt welcome and were very well cared for!
Comment from Hotel Management
Aug 24, 2017 by Maris Tucs, Front Office Manager, Hotel Management
Dear Guest, Thank you for your feedback. I am delighted to hear you have enjoyed your time with us as are the team. Feedback such as yours is really motivational and I thank you for taking the time. We will be delighted to welcome you back to The Arch London when you next have occasion to come back to London. If I can assist with your booking please do not hesitate to let me know. Kind regards, Maris Tucs Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Quiet Location

Posted Aug 11, 2017
Pros: Quaintness, attentive staff and room cleanliness
Cons: Deluxe room a little small
Very intimate, well run, nice hotel. Good location
Comment from Hotel Management
Aug 14, 2017 by Maris Tucs, Front Office Manager, Hotel Management
Dear Guest, Many thanks for your comments. We are glad that you enjoyed your stay with us and we hope to welcome you back soon. We have larger rooms available as well and will be happy to show you around on your next visit to The Arch London. Kind regards, Maris Tucs Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Anchorage, AK

Wonderful hotel!

Posted Jul 26, 2017
My husband and I stayed here at the beginning of June for three nights. The room was beautifully decorated and spotlessly clean. The staff were all friendly and helpful. The free soft drinks from the mini bar and the Nespresso machine were great to have available! We're already planning another trip to London next summer and we will absolutely be staying at The Arch again!
Comment from Hotel Management
Jul 27, 2017 by Maris Tucs, Front Office Manager, Hotel Management
Dear Guest, Thank you for taking your time to give me such wonderful feedback. We are delighted to receive such positive comments. Our team is an asset and feedback like yours makes them proud of their achievements. I am glad that you enjoyed your stay with us and all the extra touches we offer to our guests as much as the location. We look forward to welcoming you back to The Arch London when you next have occasion to visit London and please do not hesitate to let me know if I can assist with this. Kind regards, Maris Tucs Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Wonderful Boutique Hotel near Marble Arch

Posted Jul 12, 2017
Pros: Great location near public transport; quiet street with interesting restaurants within walking distance; attentive and helpful staff.
Cons: No true complaints
Location: Near Marble Arch and Hyde Park, walking distance to various sites and shopping; easy to get around from location.
Had a fantastic time at The Arch London. Hotel was everything I was hoping for - plus some. Each member of the staff was warm and welcoming-- from the gentlemen at the door, to the "reception" desk which were so wonderfully accommodating to get us into our room as soon as possible when we arrived so far in advance of usual check-in. The hotel restaurant staff saw to our every need with precision efficiency (Sam, who waited on us regularly at breakfast, seemed to anticipate any request before we could even ask!) The hotel was well situated, quiet and welcoming. I found the gym (which others seem to have criticized) to be fine. Its located on the "basement" level but is well outfitted and does its job. All in all, my friend and I had a great time at this lovely boutique hotel and look forward to visiting again in the future!
Comment from Hotel Management
Jul 12, 2017 by Maris Tucs, Front Office Manager, Hotel Management
Dear Guest, Thank you so much. The whole team will be delighted to know that we delivered our best service to you. Our team is an asset and feedback like yours makes them proud of their achievements. We look forward to welcoming you when you next have occasion to visit London. Kind regards, Maris Tucs Front Office Manager
5 out of 5
by Susan

Posted Jun 27, 2017 on Hotels
Comment from Hotel Management
Jun 29, 2017 by Lucy, Hotel Management
Thank you very much for your feedback.
5 out of 5
by linda

A fantastic 5 star hotel!

Posted Jun 2, 2017 on Hotels
We were celebrating our anniversary & the hotel upgraded us & gave us a lovely anniversary array of chocolates! The room was ample, the bed was comfortable, & there was a tv in the bath! We also ate a delicious High Tea!
Comment from Hotel Management
Jun 6, 2017 by Lucy, Hotel Management
Dear Guest, Thank you very much for your five-star review. We are delighted that you had a wonderful time with us and that we were able to enhance your celebration by providing you with an overall excellent experience. We do hope to welcome you back to The Arch London soon. Kind regards, Maris Tucs Front Office Manager
5 out of 5
by A verified traveler

A great stay in London!

Posted Apr 20, 2017 on Hotels
Really enjoyed this hotel! It fits in well to this fancier neighborhood. The front desk staff are outstanding. They are very welcoming and outstanding service (with a smile) is clearly their main goal. Well done. The room was nice, and great water pressure/shower head. They went out of their way to wish me a happy birthday and even had sweets brought to the room. It's easy to get around with the Tube nearby. Oxford street is super close as well.
Comment from Hotel Management
May 2, 2017 by Lucy, Hotel Management
Dear Guest, Many thanks for your outstanding review; I will share your comments with the team. We are delighted that you enjoyed your stay with us and we do hope to welcome you back to our hotel soon. Kind regards, Maris Tucs Front Office Manager
5 out of 5
by david

Posted Apr 10, 2017 on Hotels
Comment from Hotel Management
Jun 6, 2017 by Lucy, Hotel Management
Thank you so much.
4 out of 5
by KOMAL

This traveler left a rating score only Posted Apr 6, 2017 on Hotels