I've been staying at a five star legendary London hotel for 21 years; they are like family. This trip, unfortunately, they got my dates entirely wrong and rather than haggle over it or ask them to accommodate my needs, I decided to venture out a bit, especially given that it's a long trip and being in a more affordable 5* might be nice. We had stayed in The Arch for one night about 3 years ago on a quick stopover and found it to be cute - a nice mix of trendy and traditional and somewhere we wouldn't mind exploring again in future - albeit the antithesis of where we have called "home" in London for decades. These two places could not possibly appear or feel more different, but what they have in common - the one thing that has kept us going to the other hotel for 21 years - is the staff. The staff at The Arch are attentive, happy, genuine and professional. Even the little things that often go unnoticed in grander hotels - like a light bulb out in the bathroom or missing sweetener on the Nespresso trey - does not go missed here. The room itself is lovely & bright and the aforementioned Nespresso maker a hook for an early-rising caffeine-addict like me. I had booked two separate bookings in two different categories, but they upgraded me to the higher for the duration of my stay. The food is also a wonderful surprise and if you get bored with the room service menu, you can order from the very tasty Hunter 486 restaurant. I'm here 4 more nights, but we will definitely return.
Traveller from Memphis, TN
This family-friendly London hotel is located in a shopping district, within a 10-minute walk of Marble Arch and Selfridges …More
"Well Located, Great Room Service, Delightful Stay"
I ordered room service at 3am. delivered in 15 minutes!!! I was impressed
Very Friendly and Help full staff - from check in to bell captain to Concierge. 5/5
no ramp to walk up the entrance stairs - so my baby's stroller had to be carried up and down the stairs. elevator didn't work for entrance ramp. Pls fix.
Over all 4.5/5.
Located in the heart of West End, at the top of the elegant boulevard of Regent Street, London’s world renowned shopping and …More
Water in the shower was luke warm/ cool at best. We highlighted the problem and told it was fixed but as soon as one of us had a warm shower it left the other one with only cool water to shower with.
Staff were polite and helpful.
Located in Marylebone, this bed & breakfast is within a 10-minute walk of Marble Arch and Selfridges. Madame Tussaud's Wax …More
No questions it's pricey, but staying at the Landmark--unlike many other pricey hotels--means you are paying for excellent service and a gorgeously appointed room right in the heart of London. Staff were so gracious and friendly, service was incredibly quick --
I can't wait to return, frankly!
Traveller from Chicago
Occupying an entire block in stylish Marylebone, the Landmark is four blocks from Regent's Park; an adjacent …More
Not very friendly staff and the beds where not up to high standard
The price is too high for every thing extra the break fast wast over £ 30 per person per day
The hotel is very near to oxford street and shopping area and is clean and classy.
But is very expensive
Traveller from gibralrar
Located on lovely Portman Square, north of Mayfair, this hotel is 1 block from Oxford Street and 3 blocks from London's Hyde Park.More
Wonderful hotel close to Baker Street station, lots of bus routes and walking distance to Oxford St. and Bond St. We had a suite, very comfortable, great linens and for london a large bathroom. Helpful staff.Will stay here again!
Located in Marylebone, this romantic hotel is within a 10-minute walk of Selfridges and Madame Tussaud's Wax Museum. Royal …More