Ratings based on 150 Verified Reviews

4.0 out of 5
82% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2017
We requested additional linens and were Supplied without question. Stay was pleasant.
Comment from Hotel Management
Sep 23, 2017 by April, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We are excited to inform you that by April 2018, our room renovations will be completed. We hope to see you again soon!
3 out of 5
by A verified traveler from Illinois

Money or Comfort?

Posted Aug 24, 2017
Pros: Least expensive place in the area, easy to book a room.
Cons: It just feels dated and stale. Anything you can do to freshen the place up would be great.
We were going for an economical night on our way home but wished we had sprung for the extra money to stay at one of the nicer places nearby. It was OK but not, you know, nice.
Comment from Hotel Management
Aug 27, 2017 by Sharon Mullins General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are getting ready to undergo a complete renovation and this should be completed by 2018. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
5 out of 5
by Melissa

Enjoyed our visit

Posted Jul 20, 2017 on Hotels
Very nice staff. Rooms clean. Kids had fun at pool. Loved the little egg omelette and hot sausages(rare find at hotels). Good breakfast selections. Good channel selections. Area was good. So close to restaurants and walmart/Meijer. Thanks staff you guys were very accomodating.
Comment from Hotel Management
Aug 25, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
by A verified traveler

Posted Jul 16, 2017 on Hotels
Rooms really need updated and redone.
4 out of 5
by Marvin

Worth staying

Posted Jul 14, 2017 on Hotels
My stay was comforting. Places to go were close some walking distance. I was happy with my stay. Thank you.
Comment from Hotel Management
Aug 25, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
by Joe

Posted Jul 7, 2017 on Hotels
Comment from Hotel Management
Aug 25, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
5 out of 5
by A verified traveler

Loved it

Posted Jul 3, 2017 on Hotels
The people that worked at the hotel was great , great room and they have direct tv , and a indoor pool , I would stay here again
Comment from Hotel Management
Jul 13, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely; Sharon Mullins GM
3 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Pleasant Town

Posted Jun 26, 2017
Pros: Traveling with dog was the key factor in staying at this facility. Amenities were good and location to our final destination was important.
Cons: I believe some updates in general; and a more attentive cleaning staff (sticky floor for over 24 hours from someone's coffee spill).
Location: Lots of convenient shopping, beautiful covered bridges not too far away, was like being in my own home-town.
Enjoyed our trip destination in West Liberty and our stay at Comfort Inn. Some issues with cleanliness - coffee spilled on floor by elevator and was never cleaned (even 24 hours later). Bed was a bit hard. The staff was very friendly. Breakfast area had some chairs with broken seat cushions. Saw a sign they are going to renovate rooms by year-end 2018 . . . would consider staying again and would like to see the changes/updates to the rooms in 2019.
Comment from Hotel Management
Jul 15, 2017 by Sharon Mullins General Manager, Hotel Management
hank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We are doing renovations and they should be complete by the end of 2017. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4 out of 5
by Carrie

This traveler left a rating score only Posted Jun 11, 2017 on Hotels
5 out of 5
by Kristina

Posted Jun 4, 2017 on Hotels
Kyler at the front desk was very helpful and friendly.