Ratings based on 136 Verified Reviews

4.0 out of 5
84% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Pleasant Town

Posted Jun 26, 2017
Pros: Traveling with dog was the key factor in staying at this facility. Amenities were good and location to our final destination was important.
Cons: I believe some updates in general; and a more attentive cleaning staff (sticky floor for over 24 hours from someone's coffee spill).
Location: Lots of convenient shopping, beautiful covered bridges not too far away, was like being in my own home-town.
Enjoyed our trip destination in West Liberty and our stay at Comfort Inn. Some issues with cleanliness - coffee spilled on floor by elevator and was never cleaned (even 24 hours later). Bed was a bit hard. The staff was very friendly. Breakfast area had some chairs with broken seat cushions. Saw a sign they are going to renovate rooms by year-end 2018 . . . would consider staying again and would like to see the changes/updates to the rooms in 2019.
Comment from Hotel Management
Jul 15, 2017 by Sharon Mullins General Manager, Hotel Management
hank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We are doing renovations and they should be complete by the end of 2017. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
3 out of 5
by A verified traveler

Not impressed

Posted Apr 20, 2017 on Hotels
Outdated and a bit musty, but a decent affordable option.
Comment from Hotel Management
Jun 7, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are sorry that your room was outdated; but I am happy to announce that we are renovating all of our rooms by the end of this 2017! I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sharon Mullins General Manager
2 out of 5
by shane

A disappointment

Posted Apr 20, 2017 on Hotels
The bed was comfortable, but the carpeting was soiled and the walls were dirty. The building is becoming dilapidated and there doesn't seem to be any sign of repairs to stem the tide. The door locks on the outside of the building work on occasion if you try enough times. Housekeeping took my used bottle of shampoo the first night and didn't replace it (which I discovered the next morning while in the shower). All in all, for a Comfort Inn I was a little disappointed.
Comment from Hotel Management
Jun 7, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sharon Mullins General Manager
4 out of 5
by A verified traveler

They liked their truckers above everyone else.

Posted Apr 20, 2017 on Hotels
It was difficult to get in to the hotel because they let truckers park anywhere they wanted and they took up most of the entrance. Our hair dryer didn't work and the worker brought another one right away but showed up with one of the truckers that was staying there. That was very unprofessional. We went to the pool which was nice. We were the only people in the pool. There were a group of men standing right by the front door of the hotel smoking along with the worker which seemed to be the only person working.
Comment from Hotel Management
Jun 7, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. The employee you where taking about was let go and is no longer with us, and we are very sorry for the way she acted and for being so unprofessional! We are happy to hear that you enjoyed our pool and spa! I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sharon Mullins General Manager
3 out of 5
by A verified traveler

not bad, but no rest

Posted Apr 7, 2017 on Hotels
Great location. Breakfast was good. Not happy about being woke up by pounding on door to see if I was smoking in my room...it wasn't me, but some people down the hall. I had an early morning meeting and as a woman alone in town for a meeting it scared me. I had trouble going back to sleep so I didn't feel rested.
4 out of 5
by Juan Carlos

Dont mess with the cleaning ladys time!

Posted Mar 25, 2017 on Hotels
I like this hotel is clean and staff is usually very nice. Although this time the cleaning staff was very disappointing our room they just made the beds but didnt really make an effort to make it look nice. They left the extra pillows in the floor and didnt pick up some paper that didnt make it all the way to the basket. Also we asked for a late checkout for 1:30pm at the front desk and was granted. We were about to leave when a grumppy cleaning lady was knocking at the door demanding us to leave. I told her politely tgat we had a late checkout for 1:30 and she looked at her clock and said "it's1:32!! You al ready made me wait 40 min" needless to say she has not the customer in mind and was sad that she diminished all the good work from the reast of the staff.
4 out of 5
by Sarah

Clean and friendly hotel

Posted Feb 12, 2017 on Hotels
Older hotel that has been updated. Rooms were nice even though bathroom was very small. Large pool area. And the main pool was heated which is awesome!! Hot tub was nice too. Very convenient to restaurants, stores, and more.
4 out of 5
by Vicki

Posted Jan 9, 2017 on Hotels
Stayed for a gymnastics meet. Pool was nice & breakfast was good. Desk person was not helpful with coupons or even phone book to find a place that delivered food at 9:30PM.
5 out of 5
Recommended
for Everyone
by A verified traveler from IL

Close to relatives

Posted Jan 1, 2017
Pros: Everything.
Cons: It's a little narrow between the bed and tv. Plus, the toilet is terribly low. Next time I would request a handicapped room because I have bad knees.
Location: Too cold to ck it out, plus with holidays and visiting, there was no extra time.
I'd stay there again. No doubt about it! Our relatives live there!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel, great location

Posted Oct 10, 2016
Location: The ohio caverns cave was less than 20 minutes away. The tour wasn't corny jokes and the guide gave us plenty of time to look around and take pictures
The hotel was very nice for the price. We stayed for a wedding in columbus and the drive was nice. Just far enough away to be out of the hectic city. The ohio caverns were less than 20 minutes away and well worth the trip! Good food options within 5 minutes from the hotel. The pool and hot tub was nice and clean I was impressed with the breakfast they had two waffle makers, eggs, sausages, bagels, ceareal and yogurt which even had a yummy mix in station
Comment from Hotel Management
Oct 18, 2016 by General Manager, Hotel Management
Thank you for taking the time to write such a detailed review. We were very pleased to hear that you enjoyed your stay with us, we would like to thank you for the complimentary remarks towards our hotel and our breakfast Bar. We would like to thank you for staying with us and we look forward in seeing you again in the future. Sincerely; Sharon M.