Ratings based on 140 Verified Reviews

4.0 out of 5
84% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Pleasant Town

Posted Jun 26, 2017
Pros: Traveling with dog was the key factor in staying at this facility. Amenities were good and location to our final destination was important.
Cons: I believe some updates in general; and a more attentive cleaning staff (sticky floor for over 24 hours from someone's coffee spill).
Location: Lots of convenient shopping, beautiful covered bridges not too far away, was like being in my own home-town.
Enjoyed our trip destination in West Liberty and our stay at Comfort Inn. Some issues with cleanliness - coffee spilled on floor by elevator and was never cleaned (even 24 hours later). Bed was a bit hard. The staff was very friendly. Breakfast area had some chairs with broken seat cushions. Saw a sign they are going to renovate rooms by year-end 2018 . . . would consider staying again and would like to see the changes/updates to the rooms in 2019.
Comment from Hotel Management
Jul 15, 2017 by Sharon Mullins General Manager, Hotel Management
hank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We are doing renovations and they should be complete by the end of 2017. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4 out of 5
by Nick

Nice place to stop by nowhere

Posted May 15, 2017 on Hotels
Price is reasonable that included indoor pool and breakfast. Will come back.
Comment from Hotel Management
Jun 7, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sharon Mullins General Manager
4 out of 5
by Clifford

Posted May 13, 2017 on Hotels
Room was nice and clean. Would have been nice to more space around sink. No place to put anything. Hardly any space between toilet paper and toilet. Makes it very difficult. Toilet seat need tightened. Slipped when you sat down. Would like to have the pool stay open longer than 10 pm on a Saturday night.
Comment from Hotel Management
Jun 7, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations on the size of our rooms. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sharon Mullins General Manager
2 out of 5
by Calista

Very disappointing!

Posted May 1, 2017 on Hotels
Our room was very dated. The bed was comfortable, but the sleeper sofa was very worn and sagged. The fabric was threadbare. There was no elevator available for our room location, so we had to climb steps. At check in, the personnel at the front desk was not very friendly or helpful and did not explain how to get to our room. We had to call the front desk when our room could not be located when exiting the elevator and he was not very pleasant or helpful.
Comment from Hotel Management
Jun 7, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I wanted to let you know that we are renovating all of our rooms by the end of 2017! I want to personally apologize for my front desk clerk not being professional, this is not exceptionable and actions will be taken against this employee! I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sharon Mullins General Manager
1 out of 5
by A verified traveler

Not a good experience, should have not checked in

Posted Apr 27, 2017 on Hotels
Check-in took 20 minutes!! When we all walked in, clerk asked if we were all together. Yes, there were 4 of us and we had room reservations for two rooms. At reservation, I asked for adjoining rooms, but couldn't get adjoining rooms. The clerk kept swiping our credit card over and over, he swiped it 8 times! When he gave us the room keys for the first room, he looked up and asked my father-in-law if he could help him. 20 minutes earlier, he already acknowledged that we were all together for 2 rooms. The clerk said he was new to the property, but was dressed unprofessionally. He wore a sweatshirt and baggie pants. When he made key cards for each room, he slid them into their envelopes, slammed them down on counter, loudly stamped the Wi-Fi code on envelopes. Did same for 2nd room's key cards. He didn't say a word. After we got our key cards, he came outside and told me that he forgot I had to sign the slips. I went back in and another set of key cards fell out of the packet of info, so we were already checked in and he just said that he didn't see that before. Our rooms were old and outdated. The electrical outlets were either coming out of the wall or didn't even work! The bathroom door would not stay open as it wasn't level. Outdated and worn carpet. At check out, I couldn't get a receipt bc we booked thru hotels.com. I will never use hotels.com again and will not stay at this hotel again. Morning clerk was dressed professionally in Comfort Inn shirt & was nice.
Comment from Hotel Management
Jun 7, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. On behalf of the Comfort Inn team we sincerely apologize for this front desk clerk actions and on how unprofessional he was. Due to this I terminated his employment with us. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sharon Mullins General Manager
3 out of 5
by A verified traveler

Not impressed

Posted Apr 20, 2017 on Hotels
Outdated and a bit musty, but a decent affordable option.
Comment from Hotel Management
Jun 7, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are sorry that your room was outdated; but I am happy to announce that we are renovating all of our rooms by the end of this 2017! I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sharon Mullins General Manager
2 out of 5
by shane

A disappointment

Posted Apr 20, 2017 on Hotels
The bed was comfortable, but the carpeting was soiled and the walls were dirty. The building is becoming dilapidated and there doesn't seem to be any sign of repairs to stem the tide. The door locks on the outside of the building work on occasion if you try enough times. Housekeeping took my used bottle of shampoo the first night and didn't replace it (which I discovered the next morning while in the shower). All in all, for a Comfort Inn I was a little disappointed.
Comment from Hotel Management
Jun 7, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sharon Mullins General Manager
4 out of 5
by A verified traveler

They liked their truckers above everyone else.

Posted Apr 20, 2017 on Hotels
It was difficult to get in to the hotel because they let truckers park anywhere they wanted and they took up most of the entrance. Our hair dryer didn't work and the worker brought another one right away but showed up with one of the truckers that was staying there. That was very unprofessional. We went to the pool which was nice. We were the only people in the pool. There were a group of men standing right by the front door of the hotel smoking along with the worker which seemed to be the only person working.
Comment from Hotel Management
Jun 7, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. The employee you where taking about was let go and is no longer with us, and we are very sorry for the way she acted and for being so unprofessional! We are happy to hear that you enjoyed our pool and spa! I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sharon Mullins General Manager
3 out of 5
by A verified traveler

not bad, but no rest

Posted Apr 7, 2017 on Hotels
Great location. Breakfast was good. Not happy about being woke up by pounding on door to see if I was smoking in my room...it wasn't me, but some people down the hall. I had an early morning meeting and as a woman alone in town for a meeting it scared me. I had trouble going back to sleep so I didn't feel rested.
4 out of 5
by Juan Carlos

Dont mess with the cleaning ladys time!

Posted Mar 25, 2017 on Hotels
I like this hotel is clean and staff is usually very nice. Although this time the cleaning staff was very disappointing our room they just made the beds but didnt really make an effort to make it look nice. They left the extra pillows in the floor and didnt pick up some paper that didnt make it all the way to the basket. Also we asked for a late checkout for 1:30pm at the front desk and was granted. We were about to leave when a grumppy cleaning lady was knocking at the door demanding us to leave. I told her politely tgat we had a late checkout for 1:30 and she looked at her clock and said "it's1:32!! You al ready made me wait 40 min" needless to say she has not the customer in mind and was sad that she diminished all the good work from the reast of the staff.