Ratings based on 1,925 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted May 7, 2018
Comment from Hotel Management
May 7, 2018 by Louise McKenzie, Hotel Management
Thank you for the great rating.
3 out of 5
by A verified traveler

Posted May 6, 2018
The food at Bighles Bar was terrible. The staff were lovely.
Comment from Hotel Management
May 7, 2018 by Louise McKenzie, Hotel Management
Good morning, Thank you for taking the time to provide your feedback. I sincerely apologize that you did not enjoy your meal in the bar. I will share your comment with the Chefs so we can work on improving the quality of food. We hope to have the opportunity to welcome you back again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2018
Very convenient to the airport. A very quiet hotel considering it's position.
Comment from Hotel Management
May 2, 2018 by Louise McKenzie, Hotel Management
Good morning, I am so pleased you found our location suitable for your needs and had an enjoyable stay. We hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton,Ab.

Posted Apr 23, 2018
Cons: I did not like the fact that the water from the shower runs all over the bathroom floor
The room was ready early and was in easy walking distance to lots of food outlets. The close distance to the airport was also great.
Comment from Hotel Management
May 2, 2018 by Louise McKenzie, Hotel Management
Dear Jerome, I sincerely apologize that you had issues with the drain in the shower. I have had out maintenance team look into this. I am so pleased we were able to check you in early so you could make the most of your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect overnight stay adjacent to Sydney Airport

Posted Apr 16, 2018
Five minutes from the airpot, Quiet, modern, very well equipped with helpful staff and ALL the required amenities. The Breakfast buffet is excellent catering from all with parking supplied a t a very competitive cost. Would recommend to anyone with a need to stay near Sydney airport.
Comment from Hotel Management
May 2, 2018 by Louise McKenzie, Hotel Management
Good morning, Thank you for recommending us to your family and friends. It is very much appreciated.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2018
Nice location, close to Sydney airport. Mascot Center is a few mins walk from the hotel, you can shop and dine there. Would recommend taking UBER to the airport instead of paying AUD7 per passenger for airport shuttle service.
Comment from Hotel Management
May 2, 2018 by Louise McKenzie, Hotel Management
Good morning, Thank you for your feedback. I am pleased you found our location suitable for your needs.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Apr 11, 2018
Great place to stay near the Sydney Airport. Rooms were spacious and clean. Two restaurants and a bar. Food was good.
Comment from Hotel Management
Apr 12, 2018 by Louise McKenzie, Hotel Management
Thank you for your lovely feedback. I am so pleased you had a nice stay. We hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from southern fla

Posted Apr 11, 2018
Good location close to air port clean large rooms relatively expensive food
Comment from Hotel Management
May 2, 2018 by Louise McKenzie, Hotel Management
Dear Charles, Thank you for your feedback. I appreciate your comments about the food and will share it with the F&B team. I hope we have the opportunity to welcome you back again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hunter Valley

Fantastic staff.

Posted Apr 5, 2018
Pros: The service by the staff
Cons: Daily cleaning of the toilets
Location: Close to the train station and shops.
hotel is close to everything including trains, buses and the airport. The washbasin was not clean. throughout our stay, cleaners did not clean it. The cistern was not working properly. The breakfast was good.
Comment from Hotel Management
May 2, 2018 by Louise McKenzie, Hotel Management
Dear Nora, Thank you for your valuable feedback. We will use this to help improve our level of service. We hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient, good amenities

Posted Mar 31, 2018
Stayed here on way back to USA, was easy , cheap Uber . Nice food and bar
Comment from Hotel Management
Apr 2, 2018 by Louise McKenzie, Hotel Management
Good morning, Thank you for your feedback. I am so pleased you had an enjoyable stay.