Ratings based on 1,909 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New Lambton

Excellent all round

Posted May 21, 2018
Fantastic. Family room was perfect for 2 adults 2 children. Excellent location. Buffet breakfast for all 4 was included in room rate and it was amazing. All of the staff were faultless, especially the concierge who assisted us parking and checking in when the road was blocked out the front due to an oil spill. Will definitely stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sth Coast

Value added

Posted May 20, 2018
Got a great deal for a family room including breakfast. Convenient to airport, train, supermarket, lots of eateries. Restaurant, room service available. Check in & check out was quick & easy. Parking was reasonably priced, although weird that you pay for a day/ overnight and aren't allowed to come and go. Asked for a port-a-cot on check in and it was made up and in room before we'd got there.
4 out of 5
by A verified traveler

Posted May 17, 2018
Comment from Hotel Management
May 20, 2018 by Louise McKenzie, Hotel Management
Thank you for your rating.
3 out of 5
by A verified traveler

Posted May 17, 2018
Apart from hearing every thing from next door, the motelwas good.
Comment from Hotel Management
May 20, 2018 by Louise McKenzie, Hotel Management
Thank you for your valuable feedback. I sincerely apologize that you did not find your room peaceful.
5 out of 5
by A verified traveler from Canada Ontario

Posted May 8, 2018
Close enough to train to enjoy an awesome afternoon at Sydney Harbour
Comment from Hotel Management
May 9, 2018 by Louise McKenzie, Hotel Management
Good morning, Thank you for your wonderful feedback. I am so pleased you found our location suitable for your needs. We hope to welcome you back again in the future.
5 out of 5
by A verified traveler

Posted May 7, 2018
Comment from Hotel Management
May 7, 2018 by Louise McKenzie, Hotel Management
Thank you for the great rating.
3 out of 5
by A verified traveler

Posted May 6, 2018
The food at Bighles Bar was terrible. The staff were lovely.
Comment from Hotel Management
May 7, 2018 by Louise McKenzie, Hotel Management
Good morning, Thank you for taking the time to provide your feedback. I sincerely apologize that you did not enjoy your meal in the bar. I will share your comment with the Chefs so we can work on improving the quality of food. We hope to have the opportunity to welcome you back again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2018
Very convenient to the airport. A very quiet hotel considering it's position.
Comment from Hotel Management
May 2, 2018 by Louise McKenzie, Hotel Management
Good morning, I am so pleased you found our location suitable for your needs and had an enjoyable stay. We hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton,Ab.

Posted Apr 23, 2018
Cons: I did not like the fact that the water from the shower runs all over the bathroom floor
The room was ready early and was in easy walking distance to lots of food outlets. The close distance to the airport was also great.
Comment from Hotel Management
May 2, 2018 by Louise McKenzie, Hotel Management
Dear Jerome, I sincerely apologize that you had issues with the drain in the shower. I have had out maintenance team look into this. I am so pleased we were able to check you in early so you could make the most of your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect overnight stay adjacent to Sydney Airport

Posted Apr 16, 2018
Five minutes from the airpot, Quiet, modern, very well equipped with helpful staff and ALL the required amenities. The Breakfast buffet is excellent catering from all with parking supplied a t a very competitive cost. Would recommend to anyone with a need to stay near Sydney airport.
Comment from Hotel Management
May 2, 2018 by Louise McKenzie, Hotel Management
Good morning, Thank you for recommending us to your family and friends. It is very much appreciated.