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Reviews of Travelodge Hotel Sydney Airport

4.5 out of 5
Travelodge Hotel Sydney Airport
289 King Street, Mascot, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 851 out of 1534 reviews" "
Rating 8 - Good. 493 out of 1534 reviews" "
Rating 6 - Okay. 113 out of 1534 reviews" "
Rating 4 - Poor. 43 out of 1534 reviews" "
Rating 2 - Terrible. 34 out of 1534 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Annette

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being so close to the airport I thought that the noise would disturb my sleep but it did not, very little noise from aircraft or vehicles.
Stayed 2 nights in Mar 2024
Response from Travelodge Sydney Airport on Mar 28, 2024
Thank you very much for your feedback and stay, we look forward to your next stay with us.

8/10 Good

Alireza

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No shops around.
Stayed 1 night in Mar 2024
Response from Travelodge Sydney Airport on Mar 27, 2024
Thank you for your feedback and stay.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Eufemia Macri | Assistant Hotel Manager on Mar 27, 2024
Thank you for the 4/5 stars Ashley!We appreciate it

10/10 Excellent

Helio

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to base from with vehicle.
Stayed 1 night in Mar 2024
Response from Eufemia Macri | Assistant Hotel Manager on Mar 27, 2024
Dear Helio, Thank you for the review! We are lucky to be located so close to the airport. We look forward to welcoming you back soon

2/10 Terrible

Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not what I expected. If I had to do it again would look for motel closer to train station
Stayed 5 nights in Mar 2024
Response from Eufemia Macri | Assistant Hotel Manager on Mar 27, 2024
Dear Bruce,Thank you for taking the time to leave a review about your recent stay. I am so sorry to hear we do not meet your expectations and would have loved more details on where we feel short. Our commitment to providing superior service is very important to the hotel. I hope you decide to visit again.

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for dropping off car hire car nearby after long tour then shuttle to airport next morning. Very convenient for Mascot stores and restaurants and lovely staff
Stayed 1 night in Mar 2024

6/10 Okay

Alexander

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The toilet seat , though clean, was so old there were stains that looked like feces as the back half of seat the paint was worn and as I said stained. Also, the metal holding up the hand soap container was really rusty!
Stayed 1 night in Mar 2024
Response from Eufemia Macri | Assistant Hotel Manager on Mar 27, 2024
Dear Alexandra, Thank you for taking the time to leave a review about your recent stay with us. I am sorry to hear about the toilet seat. I have organised with the Maintenance team to have this replaced as soon as possible. We look forward to having the opportunity to welcoming you back soon.

10/10 Excellent

karen

Great location and very handy airport shuttle service just behind hotel. Great price too.
Stayed 1 night in Mar 2024
Response from Eufemia Macri | Assistant Hotel Manager on Mar 27, 2024
Dear Karen, Thank you for your review! We are lucky to be located so close to the airport and have a great relationship with the shuttle company. We look forward to welcoming you back soon.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eufemia Macri | Assistant Hotel Manager on Mar 27, 2024
Dear Adrian, Thank you for the 5/5! We appreciate it!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean and excellent service
Stayed 1 night in Mar 2024
Response from Travelodge Sydney Airport on Mar 22, 2024
Thank you for your feedback and stay, We look forward to you next stay with us.

10/10 Excellent

Tom

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay
Stayed 1 night in Mar 2024
Response from Travelodge Sydney Airport on Mar 21, 2024
Thank you very much for your feedback and stay, we look forward to your next stay with us.

8/10 Good

Ratu Isoa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend the hotel for business trip or holiday.
Stayed 2 nights in Mar 2024
Response from Travelodge Sydney Airport on Mar 21, 2024
Thank you for your feedback and stay, please let us know how we can improve for the future.

8/10 Good

Joanne

Traveled with partner
Liked: Cleanliness
The room was basic and small but for one night was conveniently close to the airport and had a shuttle bus ($10pp) to the airport which was easy to organise
Stayed 1 night in Mar 2024
Response from Travelodge Sydney Airport on Mar 21, 2024
Thank you for your feedback and stay, please let us know how we can improve for the future.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, and smelled really fresh.
Stayed 1 night in Mar 2024
Response from Travelodge Sydney Airport on Mar 21, 2024
Thank you very much for your feedback and stay, we look forward to your next stay with us.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
A good place to stay close to the airport for a morning flight. Room was pleasant and the bed comfortable. We had a nice meal in the dining room. Very easy to catch the shuttle to the airport.
Stayed 1 night in Mar 2024
Response from Travelodge Sydney Airport on Mar 16, 2024
Hi Ashley, I am so glad to hear that you have enjoyed your stay with us. Thank you for taking the time to leave us a feedback, we value and appreciate it very much. Hope to see you again soon. Best RegardsChhing

8/10 Good

Collete, Goole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport great hotel for stop overs and solo travellers clean rooms .
Stayed 1 night in Mar 2024
Response from Travelodge Sydney Airport on Mar 15, 2024
Thank you for your Feedback & Stay, Please let us know how we can improve in the future.

10/10 Excellent

Pradip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to airport
Stayed 1 night in Mar 2024
Response from Travelodge Sydney Airport on Mar 15, 2024
Thank you very much for your Feedback and Stay, we look forward to your next stay with us.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Travelodge Sydney Airport on Mar 13, 2024
Thank you very much for your feedback and stay, Please let us know how we can improve for the future.

10/10 Excellent

Leonard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and the hotel is quite quiet inside unlike others. A better property than the name would suggest
Stayed 5 nights in Mar 2024
Response from Travelodge Sydney Airport on Mar 11, 2024
Thank you very much for your Feedback & Stay, We look forward to your next stay.

8/10 Good

Lynn

Liked: Property conditions & facilities
Close to airport
Stayed 1 night in Mar 2024
Response from Travelodge Sydney Airport on Mar 9, 2024
Thank you for your Feedback & Stay, please let us know how we can improve in the future

10/10 Excellent

Dean

Traveled with partner
About a ten minute walk to the train station, shops and restaurants.
Stayed 1 night in Mar 2024
Response from Travelodge Sydney Airport on Mar 9, 2024
Thank you for your Feedback & Stay, We look forward to your next stay with us.

8/10 Good

jake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Travelodge Sydney Airport on Mar 9, 2024
Thank you for your Feedback & Stay, please let us know how we can improve in the future

10/10 Excellent

Russell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable
Stayed 1 night in Mar 2024
Response from Travelodge Sydney Airport on Mar 7, 2024
Thank you very much for your feedback and stay, We look forward to your next stay with us.

8/10 Good

kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and convient
Stayed 1 night in Mar 2024
Response from Travelodge Sydney Airport on Mar 5, 2024
Thank you for your Feedback & Stay, Please let us know how we can improve for the future.

6/10 Okay

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Had no WiFi in room the desk did not believe us rubbish Been in many travel lodge places this was the only problem
Stayed 1 night in Mar 2024
Response from Travelodge Sydney Airport on Mar 5, 2024
Thank you for your Feedback & Stay, Please let us know how we can improve for the future.

6/10 Okay

Patricia

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Duty Manager on Mar 6, 2024
Dear Patricia,Thank you for sharing your feedback on your recent stay at Travelodge Hotel Sydney Airport, and for providing a rating of 3/5. We appreciate your honest assessment of your experience.We value your insights and take your feedback seriously. If there are specific areas where we can improve or if you have additional comments, please feel free to reach out.We hope to have the opportunity to better serve you in the future and thank you for choosing Travelodge Hotel Sydney Airport.Kind Regards,Natalia

2/10 Terrible

Mark

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Very tiny room. Im glad we were only staying for 1 night while awaiting our flight out of SYD early the next morning. There was a clump of hair in the shower stall. Gross!!!!
Stayed 1 night in Feb 2024
Response from Duty Manager on Mar 6, 2024
Dear Mark,Thank you for sharing your experience following your recent stay at Travelodge Hotel Sydney Airport. We sincerely apologize for the inconvenience you encountered, particularly with the cleanliness issue in the shower.We understand the importance of providing a comfortable and clean environment for our guests, and we regret that we fell short of your expectations on this occasion. Please know that we take your feedback seriously, and we will address the cleanliness issue with our housekeeping team to prevent similar occurrences in the future.We appreciate your understanding and hope to have the opportunity to better serve you in the future.Kind Regards,Natalia

8/10 Good

Rosalind E, Warners Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel but my room was just above the driveway to the car park so a little noisy. Airport shuttle was very convenient and great value at $10.
Stayed 1 night in Mar 2024
Response from Travelodge Sydney Airport on Mar 5, 2024
Thank you for your Feedback & Stay, Please let us know how we can improve for the future.

10/10 Excellent

Phillip C

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant & helpful staff. Very slow to take our order for dinner when in the dining room. Seemed like not enough staff working for a filled up dining room. Other wise a clean and nice size quiet room.
Stayed 3 nights in Feb 2024
Response from Travelodge Sydney Airport on Mar 5, 2024
Thank you for your Feedback & Stay, We look forward to your next stay.

8/10 Good

Salvador

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Feb 2024
Response from Travelodge Sydney Airport on Feb 29, 2024
Thank you for your Feedback & Stay, please let us know how we can improve in the future.

6/10 Okay

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Looks quite modern, strange carpet in hallways, good aircon, clean smells nice. Decor walls doors skirtings good looked after. Room was ok for what it was, remote location, No pool, breakfast :: cold dining room,cold plates, I bet you have had the same buffet since it opened. Staff all helpfull and nice.bar hours !
Stayed 5 nights in Feb 2024
Response from Travelodge Sydney Airport on Feb 29, 2024
Thank you for your Feedback & Stay

10/10 Excellent

Leslie, GOULBURN

Business traveler
Easy place to stay
Stayed 1 night in Feb 2024
Response from Travelodge Sydney Airport on Feb 29, 2024
Thank you for your Feedback & Stay, We look forward to your next stay with us.

8/10 Good

HYEONWUK, Gwanak-gu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Travelodge Sydney Airport on Feb 29, 2024
Thank you for your Feedback & Stay, please let us know how we can improve in the future.

10/10 Excellent

jo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great holding our bags while we explored the area. They helped us with taxi & airport shuttle service. Room was very clean and met our needs for the night.
Stayed 1 night in Feb 2024
Response from Travelodge Sydney Airport on Feb 29, 2024
Thank you for your Feedback & Stay, We look forward to your next stay with us.

8/10 Good

Pradip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Dec 2023
Response from Travelodge Sydney Airport on Feb 29, 2024
Thank you for your Feedback & Stay, please let us know how we can improve in the future.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent friendly staff, close to Mascot Station
Stayed 2 nights in Feb 2024
Response from Travelodge Sydney Airport on Feb 29, 2024
Thank you for your Feedback & Stay, We look forward to your next stay with us.

8/10 Good

Mervin

Stayed 1 night in Feb 2024
Response from Travelodge Sydney Airport on Mar 21, 2024
Thank you for your feedback and stay, please let us know how we can improve for the future.

6/10 Okay

Sandra

Traveled with partner
Disliked: Staff & service
It seemed outdated with carpet. It was ok for 1 night for connections to airport.
Stayed 1 night in Feb 2024
Response from Travelodge Sydney Airport on Feb 24, 2024
Thank you for your feedback and stay.

10/10 Excellent

Evelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff members!
Stayed 2 nights in Feb 2024
Response from Travelodge Sydney Airport on Feb 13, 2024
Thank you for your feedback and stay, we hope to see you agian.

8/10 Good

Ronnel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Travelodge Sydney Airport on Feb 10, 2024
Hi Ronnel, Thank you for taking the time to leave us a review, we value your feedback and appreciate it. RegardsChhing

8/10 Good

Michelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable walk to Mascot train station. Staff excellent. Carpet in room needs a clean. Bathroom could have been cleaner.
Stayed 2 nights in Feb 2024
Response from Travelodge Sydney Airport on Feb 10, 2024
Hi Michelle, Thank you for taking the time to leave us a review, we value your feedback and appreciate it. RegardsChhing

8/10 Good

cindy

just fine
Stayed 1 night in Feb 2024
Response from Travelodge Sydney Airport on Feb 10, 2024
Hi Cindy, Thank you for taking the time to leave us a review, we value your feedback and appreciate it. RegardsChhing

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed before - excellent value for money and has shuttle to the airport for just 10 dollars each. Good food and very helpful staff
Stayed 1 night in Feb 2024
Response from Chhing on Feb 5, 2024
Dear Linda,Thank you for taking the time to leave us a feedback and review, we appreciate it very much.

10/10 Excellent

Arleta

Traveled with family and small children
Liked: Amenities
Excellent for overnight stay before and after travel.
Stayed 1 night in Feb 2024
Response from Chhing on Feb 4, 2024
Hi Arleta, Thank you for taking the time to leave us a review and feedback, We value your input and hope to see you again in the future.

6/10 Okay

Gary

Traveled with partner
We were effusively greeted. "You're such a nice couple, we're upgrading you [smirk]". The "upgraded" room had very poor sound isolation, so we got to listened to aircraft movement for hours.
Stayed 1 night in Dec 2023
Response from Chhing on Feb 4, 2024
Hi Gary, Thank you for taking the time to leave us a review and feedback, We value your input and hope to see you again in the future.

10/10 Excellent

Kristen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent proximity to airport
Stayed 1 night in Jan 2024
Response from Gil on Feb 3, 2024
Dear Kristen,Thank you for taking the time to share your feedback. We're delighted to hear that you had an excellent experience and appreciated the proximity of Travelodge Hotel Sydney Airport to the airport.If there are specific aspects of your stay that you'd like to highlight or any suggestions you have for improvement, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for another positive stay.Warm Regards,GilTravelodge Hotel Sydney Airport Team

6/10 Okay

XIANFENG

Traveled with partner
Disliked: Cleanliness
We have an early flight so decided to stay close to the airport. The room is very compact, and housekeeping forgot to empty the garbage bin so we know the guest last night had sushi. The aircraft noise is quite noticeable, but still bearable. The bed is naturally quite small. We ended up taking the bus to the airport as we discovered the bus stop is just across the road. There is a 10-min walk to the main streets of the newer part of Mascot. It was Tue, so Dominio's got half price.
Response from Gil on Feb 3, 2024
Dear XIANFENG,Thank you for sharing your feedback. We appreciate your detailed review, and we're sorry to hear that your stay did not fully meet your expectations.We apologize for the oversight in housekeeping, and we'll address this matter to ensure it doesn't happen in the future. Additionally, we appreciate your comments about the room size, aircraft noise, and bed comfort. Your insights are valuable as we continuously strive to improve our services.It's good to know that you found the bus stop conveniently located and that you were able to explore the area.If there are specific areas where we can make improvements or if you have any further suggestions, please feel free to let us know. We value your input and hope to have the opportunity to better serve you in the future.Warm Regards,GilTravelodge Hotel Sydney Airport Team

8/10 Good

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities
Al fine for location
Stayed 1 night in Jan 2024
Response from Gil on Feb 3, 2024
Dear Rajesh,Thank you for sharing your feedback. We appreciate your review and the 4 out of 5 rating.It's great to hear that you found Travelodge Hotel Sydney Airport suitable for your needs, particularly in terms of location. If there are specific areas where we can further enhance your experience or if you have any suggestions, please feel free to let us know.We value your input and hope to have the opportunity to welcome you back for another positive stay.Warm Regards,GilTravelodge Hotel Sydney Airport Team

10/10 Excellent

Narelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were absolutely lovely. We used the dining room for dinner and breakfast and had very satisfactory meals that were suitable priced. We were very comfortable in our room. We liked having the Wilson parking more or less on site. It's just a quite undeveloped area - the view out our window was of an obviously stalled development with sludgy looking water. We also accept that Travelodge most likely have no control over this. As a stop over on the way to & from the airport, the Travelodge was a great place to stay.
Stayed 1 night in Jan 2024
Response from Chhing on Feb 4, 2024
Hi Narelle,Thank you for taking the time to leave us a review and feedback, We value your input and hope to see you again in the future.

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always find the travel.lodge convenient to both domestic and international Airports for when we are travelling This time i have to rate the staff 10 out of 10 for honesty and integrity. I dropped my travel wallet in the room i was contacted by the office by the time i had arrived at the airport, My heart felt thanks to all concerned
Stayed 1 night in Jan 2024
Response from Chhing on Feb 4, 2024
Hi Michael,Thank you for taking the time to leave us a review and feedback, We value your input and hope to see you again in the future.