Great Hotel Near Scott Air Force Base
Posted Sep 27, 2016
This was a pretty good hotel. The facilities were clean, there was a decent continental breakfast, and check-in/check-out times were manageable. I had originally only booked one night through Expedia, but I decided upon arrival that I wanted to book a second night (for personal reasons). When I arrived (around 7:30pm), the employee that checked me in said that she would be able to book a second night for me, and swiped my card. She said that I could not have the same room the second night, so I would have to switch rooms the next morning, usually people did it around breakfast. However, the next morning when I went to switch rooms, I spoke with a different employee, and she said they had no record of a second night at all. She also told me that I'd be able to stay in the same room because no one had booked my room for the next night. It's not that big of a deal, it's just kind of annoying that I thought it was taken care of when it wasn't. I'm still worried about a double charge on my credit card. Otherwise, everything else was about what you would expect for a Best Western. I would stay there again if I needed to.