Ratings based on 1,294 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from US

A good time in Connecticut

Posted Oct 29, 2016
Upon arrival self parking was easy though free valet parking was available; We found the hotel lobby easily; the Staff for check in was OK (did not give any extra information i.e. location of elevators or other available amenities); Our room was very comfortable; Easy to get to the Grand Pequot via Tanger Outlet stores so we enjoyed both casinos; There was only Junior's restaurant for cooked breakfast and though there , service there was good, the food was not; Overall god experience; we shall definitely return
5 out of 5
by A verified traveler

Quick getaway

Posted Oct 27, 2016
Evetything was fantastic . Had a great stay as usual
4 out of 5
by A verified traveler from US

Posted Oct 27, 2016
Pros: staff
Cons: hotel decor upgrade
Hotel was a little dated but very clean and staff was always prompt and friendly
4 out of 5
by A verified traveler from US

Posted Oct 26, 2016
Pros: I liked that it had a great deal of places to go and things to do. I wished there was a lounge open on Monday nights though
Cons: I didn't like how small the casino is. But that was my only complaint
5 out of 5
by A verified traveler

Posted Oct 10, 2016
It was an awesome stay. I can't wait to come back. I'm just trying to meet the word requirement
2 out of 5
by A verified traveler from MA

Screwed Up Our Room, Shady Staff.

Posted Oct 8, 2016
When we checked in, they told us that we had selected "either or" for whether we wanted a Smoking room, when we had in fact booked a Non-Smoking. She told us that we could either choose a Smoking with a king bed, or a NS with two single beds. Only one of us smokes (though never indoors), and we knew it would be gross, but we decided to try a Smoking room with the king. We get upstairs, figure out that the Smoking room is unbearable (even for my girlfriend who is a smoker), and realize that it was two single beds. We go downstairs to see what happened, and it turns out that she decided to give us that room for the view??? Keep in mind that I'm not the least bit rude to this person the entire time, and while I should've gave her crap for taking the liberty of giving us something we clearly didn't want, I ignored this and said "ok, well we'd like a NS with two singles at this point if that's all that you have." It had been all but 15 minutes since we had first arrived, and she's now telling us that there all no NS rooms available. I ask her what we our options are, and she tells us that the only NS rooms are suites, but we'd need to pay for the upgrade... This is when I start to start to lose my patience, and tell her that we may need to book elsewhere. She goes in the back to talk to her manager, and says she managed to convince her to upgrade us for free (am I wrong for expecting them to do this? This was their mistake!) The next morning they try to charge us for the upgrade!
5 out of 5
by A verified traveler

nice hotel

Posted Oct 5, 2016
It was great we had a good time we enjoy the shopping....breakfast room service was not good...
5 out of 5
by A verified traveler from Raleigh, NC

Great casino hotel.

Posted Oct 4, 2016
Beautiful hotel. Very friendly. Lots to offer, shopping, fine dining, casual dining.
4 out of 5
by A verified traveler from Orlando, FL

A Must Stay

Posted Sep 30, 2016
Beautiful Accomidations and Very Nice Hotel Staff...
5 out of 5
by A verified traveler from Boston MA

Posted Sep 29, 2016
Comfy and Clean room! The bath tub is so relaxing!