Ratings based on 65 Verified Reviews

3.6 out of 5
58% of guests recommend
4.2 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by Pras Pat from London, UK

Best for Business and lesiure

Posted Dec 22, 2016 on Hotels
Have been staying in this hotel for business for almost a year a now and I can recommend ....
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Dear ' Prasad Patil, We appreciate your perfect comment and We always look forward to the opportunity of serving you and have you with us in the near future . Wishing You A Happy New Year! Best regards. Ulku Kızılkaya Guest Relatıons Manager
5 out of 5
by Kathleen from Manchester

Manchester Tanguerous

Posted Jul 8, 2016 on Hotels
This is our 2 nd year at this Hotel for a tango festival and the Hotel copes perfectly with so many people there for 5 days Sound proofing in the rooms so Quite in the Foyer peaceful lounges to sit in
Comment from Hotel Management
Jul 21, 2016 by Steigenberger Maslak, Hotel Management
Dear 'Manchester Tanguerous', Nice regards from Istanbul, We appreciate your positive feedback about our hotel. We do take pride in cateringto our guests' needs the best way we can and pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon. Kind regards, Ulku Kizilkaya Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from China

nearby city.

Posted Apr 17, 2016
Pros: have good restaurant and good location for meeting.
Location: nearby subway convenient to travel around.
for business traveler is good choice for this hotel, good restaurant kebap and better environment for meeting place. convenient travel by subway to tourist area.
Comment from Hotel Management
May 6, 2016 by Steigenberger Hotel Maslak Istanbul, Hotel Management
Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. I hope that you will stay with us several times more on your next trips. Our staff are always ready to welcome you. Kind regards, Cansu Yorukoglu General Manager
4 out of 5
by Chon from San Francisco

Check in process was not a good experience.

Posted Mar 22, 2016 on Hotels
Had to go back to the front desk 3 times to get into my room. Turned out they wrote down the wrong room number and kept giving me the same wrong room key! Finally they sent someone to accompany me and finally realized their mistake.
Comment from Hotel Management
Jun 11, 2016 by Steigenberger Maslak, Hotel Management
Dear 'Chon', I would like to thank you for your feedback. I am very sorry to hear that some things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We appreciate your patronage and we look forward to welcoming you back in effort to provide you the level of service you expect from our hotel. Kind regards, Ulku Kizilkaya Guest Relations Manager
4 out of 5
by A verified traveler

Posted Mar 21, 2016 on Hotels
Comment from Hotel Management
Jun 11, 2016 by Steigenberger Maslak, Hotel Management
Dear Guest, Thank you for taking the time to give us your feedback about your stay at Steigenberger Hotel Maslak Istanbul We truly appreciate your kind score about our services. Our staff are always ready to welcome you. Kind regards, Cansu Yorukoglu General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

best in business district,great SPA,metro access

Posted Mar 13, 2016
Pros: good relax in the business district
Cons: decoration could be rather minimalist and more modern
Location: local and world brandsshopping, movies, fast food and nice dining at the nearby malls, swimming, gym, Turkish Bath and massage at inhouse SPA
special Bleasure concept in fine dining, nice rooms with city view, great SPA, friendly and kind staff, walking distance to Istanbul Technical University, business plazas and best in class shopping mall, easy local transportation, very close metro
Comment from Hotel Management
May 12, 2016 by Steigenberger Hotel Maslak Istanbul, Hotel Management
Dear 'Busy traveller', Thank you very much for choosing to stay at Steigenberger Hotel Maslak Istanbul and for taking the time to post this nice comment. We appreciate your feedback and nice to hear that you liked our hotel facilities. With a spirit to serve, we take great pride about exceeding your expectations. Steigenberger Hotel Maslak Istanbul is located in a business area which is all global company offices located around. We receive mostly business travelers. Our location is very convenient and the metro is 5 minutes by walking for them. On the other hand our location is near by Bosphorus indeed business plazas with access to city by metro and shopping centers around the hotel. Our team and I look forward to welcoming you back to our hotel on your next visit. Kind regards, Cansu Yorukoglu General Manager
5 out of 5
by A verified traveler

Great service

Posted Mar 6, 2016 on Hotels
The service was great!
Comment from Hotel Management
Mar 10, 2016 by Ulku, Hotel Management
Thank you very much for your kind review. We will look forward to see you again soon. Kind Regards Ulku Kizilkaya Guestrelations Manager
1 out of 5
by A verified traveler from NY

I do not recommend

Posted Feb 29, 2016
Pros: The room was large, but the view was bad.
Cons: More trustworthy staff.
Location: near University
The hotel was removed for the center of town. I would have liked to have been closer to the activity in the city. Also, the hotel staff charged me 20 to mail out 5 postcards, and I never received them. I tried contacting the hotel with a complaint, and they never got back to me. I suspect that they just kept the money and through out the postcards. they also charged me for breakfast when it was supposed to be included in the meal.
Comment from Hotel Management
May 12, 2016 by Steigenberger Hotel Maslak Istanbul, Hotel Management
Dear Guest, Thank you very much for your feedback that you have shared recent your stay in Steigenberger Hotel Maslak Istanbul We would like to kindly inform you that we have shared all your complaint with the hotel’s management. Through the guidance of your feedbacks we are able to see and eliminate the mistakes in our control mechanism which is the first step towards improvement of our services. We appreciate your patronage and we look forward to welcoming you back in effort to provide you the level of service you expect from our hotel. Kind regards, Ulku Kizilkaya Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from istanbul

Very nice, comfotable rooms, roof and looby

Posted Feb 7, 2016
it was all perfect from start to finish, very very nice rooms very very clean and comfortable bed, very much hot water in bathroom, nice people, maybe included breakfast can be perfect, very big also nice disigned businessman place for pc printer, 2 minutes to Metrobus, and more and more, this Hotel must be 6 stars.
Comment from Hotel Management
Mar 2, 2016 by Steigenberger Hotel Maslak Istanbul, Hotel Management
Dear 'istanbul', Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. I hopethat you will stay with us several times more on your next trips. Our staff are always ready to welcome you. Kind regards, Cansu Yorukoglu General Manager
2 out of 5
by Rajesh from U.K.

Big Hotel, bad service

Posted Jan 31, 2016 on Hotels
The room was not temperature controlled. The IT systems were not in sync, even though I opted for B&B, the staff in restaurants came and ask me to pay for the breakfast. Though they apologize after realizing the mistake. A housekeeping staff knocked my door in the night around 9 PM and without asking me he just brushed my shoulder got in, looked around and left without saying anything, after complaining the lobby manager claimed that he don't speak English, hence he couldn't explain and went in? But even though one doesn't speak English the house speaking staffs generally greets and try to explain with their body / sign language before entering the room. Very disappointed with the overall experience.
Comment from Hotel Management
Jul 24, 2016 by Steigenberger Maslak, Hotel Management
Dear 'Rajesh', I am really disappointed to hear details of your recent stay. We strive to ensure that our facilities and services are of the highest quality. I regret that this was not your impression. It is my genuine hope that you give us another chance to serve you and show you the quality of service we are known for. Kind regards, Ulku Kızılkaya Guest Relations Manager