Breakfast, lunch, dinner served; local and international cuisine

Reviews of UNAHOTELS Malpensa

4 out of 5
UNAHOTELS Malpensa
Via Turati 84, Cerro Maggiore, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 250 out of 474 reviews" "
Rating 8 - Good. 158 out of 474 reviews" "
Rating 6 - Okay. 50 out of 474 reviews" "
Rating 4 - Poor. 10 out of 474 reviews" "
Rating 2 - Terrible. 6 out of 474 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Feb 2024
Response from Diego on Feb 11, 2024
Dear Josie,We thank you for taking your time to review your stay with us at Unahotels Malpensa. We are very glad to constatate that all services they make your experience a memorable stay. Thank again for your feedback and we hope to see you again soon! Best regards Massimo Polichetti General Manager

2/10 Terrible

Mico

Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Diego on Feb 11, 2024
Dear Mico, Thank you for taking your time to share feedback from your recent stay. We are hearwarmed to hear that you have appreciated the quality of our beds. We have taken your review into high consideration for quality improvement purposes in order to meet all our guest's needs and exceed their satisfaction. Unfortunatley during your stay we had a problem with AC but we worked very hard to fix it as soon as possible. We would love to welcome you back and improve your experience. Thank you once again! Massimo Polichetti General Manager

10/10 Excellent

Paolo

Stayed 4 nights in Oct 2023
Response from Diego on Feb 11, 2024
Gentile Sig, Paolo,desideriamo ringraziarla per il prezioso tempo dedicato a condividere la sua bellissima esperienza presso Unahotels Malpensa. E’ un vero piacere per tutti noi sapere che ha apprezzato la qualità dei nostri servizi e la professionalità del nostro staff che lavora ogni giorno con l’obiettivo di fare di ogni soggiorno un’esperienza indimenticabile. La ringraziamo molto e ci auguriamo di poterla accogliere ancora in un prossimo futuro. Cordiali saluti. Massimo Polichetti Direttore

2/10 Terrible

Sherry

Stayed 1 night in Nov 2023
Response from Diego on Dec 19, 2023
Dear Sherry, Thank you for taking your time to share feedback from your recent stay. We are hearwarmed to hear that you have appreciated the quality of our beds. We have taken your review into high consideration for quality improvement purposes in order to meet all our guest's needs and exceed their satisfaction. Unfortunatley during your stay we had a problem with AC but we worked very hard to fix it as soon as possible. We would love to welcome you back and improve your experience. Thank you once again! Massimo Polichetti General Manager

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Diego on Dec 19, 2023
Dear KimberlyWe thank you for taking your time to review your stay with us at Unahotels Malpensa. We are saddened to read that your stay did not meet your expectations. We have taken your review into high consideration for quality improvement purposes in order to meet all our guest's needs and exceed their satisfaction. We would love to welcome you back and improve your experience. Thank you once again! Massimo Polichetti General Manager

6/10 Okay

Nataly

Liked: Cleanliness, property conditions & facilities
Not an airport hotel
I stayed here as this location was advertised as close to the airport. I paid $70 euros via taxi to go from the airport to the hotel. By the photo of the hotel it appears to be right outside the airport. The ride was 30 plus mins. The staff wouldn't book my taxi back to the airport the night before, they told me to request this an hour before I need to leave. The phone in the room had no legends and I could not reach the front desk and had to go downstairs in the morning to ask for a taxi. What?! The rooms were clean and price was fair, but the food in the restaurant was not good at all, not even the bread. I felt nauseous after my meal. I had the porcini pasta. The restaurant manager was attentive and ontop of things as if it was fine dining. Overall its an OK stay for the money, but not an airport hotel. I've stayed at the Una Hotel in Rome and that location is much better and more elevated than this one. Totally different experience. I would not come back here.
Stayed 1 night in Sep 2023
Response from MP on Oct 3, 2023
Dear Nataly, we thank you for taking your time to review your stay with us at Unahotels Malpensa. We are saddened to read that your stay did not meet your expectations. We have taken your review into high consideration for quality improvement purposes in order to meet all our guest's needs and exceed their satisfaction. We would love to welcome you back and improve your experience. Thank again for your feedback and we hope to see you again soon! Best regards Massimo Polichetti General Manager

10/10 Excellent

Rodolfo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short
Short but pleasant
Stayed 1 night in Sep 2023
Response from MP on Sep 20, 2023
Dear Rodolfo, We thank you for taking your time to review your stay with us at Unahotels Malpensa. We are very glad to constatate that all services they make your experience a memorable stay. Thank again for your feedback and we hope to see you again soon! Best regardsMassimo Polichetti General Manager

8/10 Good

Turki

Stayed 1 night in Sep 2023
Response from MP on Sep 20, 2023
Dear Turki,we thank you for taking your time to review your stay with us at Unahotels Malpensa. We hope to see you again soon! Best regards Massimo Polichetti General Manager

8/10 Good

Amir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from MP on Sep 13, 2023
Dear Amir, thank you for the wonderful rating you gave to Unahotels Malpensa.Best regards Massimo Polichetti General Manager

10/10 Excellent

Srinibash

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from MP on Sep 13, 2023
Dear Srinbash, thank you for the wonderful rating you gave to Unahotels Malpensa!Best regards Massimo Polichetti General Manager

10/10 Excellent

ELISARD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good stay, nice hotel. Parking available. Diego who i believe checked us in was very helpful and a really nice person. 30 mins to Como and Milano. Air cons aren’t super duper cold however.
Stayed 2 nights in Jul 2023
Response from MP on Sep 13, 2023
Dear Elisard, we thank you for taking your time to review your stay with us at Unahotels Malpensa. We are hearwarmed to hear that you have appreciated our services and the staff.Thank again for your feedback and we hope to see you again soon! Best regards Massimo Polichetti General Manager

6/10 Okay

Aisha

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
الفندق نظيف ولكن التكييف لايعمل نهائيا
الفندق جيد ونظيف جدا والتعامل لا بأس به ولكن المكيف لا يعمل نهائيا وعندما ذهبنا للأستقبال لإبلاغهم قاموا بتغير الغرفة إلى الطرف الآخر من الفندق ولكن بدون جدوى فعليا درجة الحرارة في الغرفة 28 ونحن في شهر يوليو وفتحنا الشبابيك لنستطيع النوم The hotel is good and very clean, and dealing is okay, but the air conditioner does not work at all. When we went to the reception to inform them, they changed the room to the other end of the hotel, but to no avail. The temperature in the room was 28, and we were in the month of July and we opened the windows to be able to sleep
Stayed 5 nights in Jul 2023
Response from MP on Oct 3, 2023
Dear الفندق نظيف ولكن التكييف لايعمل نهائيا , Thank you for taking your time to share feedback from your recent stay. We are hearwarmed to hear that you have appreciated the quality of our hotel. Unfortunatley during your stay we had a problem with AC but we worked very hard to fix it as soon as possible. We would love to welcome you back and improve your experience. Thank you once again! Massimo Polichetti General Manager

6/10 Okay

Berton, Manokotak

Liked: Staff & service, property conditions & facilities
The price was fair
Stayed 1 night in Jun 2023
Response from MP on Sep 13, 2023
Dear Berton,We thank you for taking your time to review your stay with us at Unahotels Malpensa. We hope to see you again soon! Best regards Massimo Polichetti General Manager

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful one night stay. Great way to spend the last day in Italy before flying out early the next morning. Staff very helpful, kind and courteous.
Stayed 1 night in Jun 2023
Response from MP on Sep 13, 2023
DearBruce,We thank you for taking your time to review your stay with us at Unahotels Malpensa. We are very glad to constatate that all services they make your experience a memorable stay. Thank again for your feedback and we hope to see you again soon! Best regards Massimo Polichetti General Manager

10/10 Excellent

Zvi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from MP on Sep 13, 2023
Thank you!!!!Best regards Massimo Polichetti General Manager

10/10 Excellent

Massimo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from MP on Sep 13, 2023
Gentile Sig. Massimo, grazie per il super punteggio.E’ un vero piacere per tutti noi sapere che ha apprezzato la qualità dei nostri servizi. La ringraziamo molto e ci auguriamo di poterla accogliere ancora in un prossimo futuro. Cordiali saluti. Massimo Polichetti Direttore

10/10 Excellent

Pro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay. Simple, modern and overall clean. Great staff members throughout. Mattress and bedding very clean and comfortable. Large TV with lots of choices. Large room and bath.
Stayed 1 night in Feb 2023
Response from MP on Sep 13, 2023
Dear Pro, thank you for sharing your insights about your experience, our mission is to offer memorable experience to our Guests, and we are very glad to have succeed your expectations. Thank again for your feedback and we hope to see you again soon! Best regards Massimo Polichetti General Manager

6/10 Okay

Tania, Dallas

Liked: Staff & service
Disliked: Cleanliness
Just disappointed with the cleaning
Stayed 1 night in Nov 2022

10/10 Excellent

Yaser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Sep 2022
Response from MP on Sep 13, 2023
Dear Yaser, thank you for sharing your insights about your experience, our mission is to offer memorable experience to our Guests, and we are very glad to have succeed your expectations. Thank again for your feedback and we hope to see you again soon! Best regards Massimo Polichetti General Manager

8/10 Good

Yaniv

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Marco Campari Assistente di Direzione on Jan 2, 2020
Dear Yaniv, thank you for your great feedback; we are looking forward to welcoming you again at UNAHOTELS Malpensa.

6/10 Okay

Jackie

Traveled with family
Disliked: Amenities, property conditions & facilities
Old dated! good for one night if you have an early flight
Stayed 1 night in Aug 2019
Response from Marco Campari Assistente di Direzione on Aug 14, 2019
Dear Jackie, thank you for sharing your experience about your stay at UNAHOTELS Malpensa. We are happy that you enjoyed the position of the structure, near the Malpensa Airport. We're sorry to read your stay didn't meet completely your expectations We always work with passion drawing inspiration from our guest review to better our service, we hope your travels will bring you again to Milan we will be glad to welcoming again.

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019
Response from LAURA - UNAHOTELS Malpensa on Jun 30, 2019
Dear, thank you for sharing your review on your recent UNAHotel Malpensa experience. It is a pleasure to read your kind words. We look forward to welcoming you in the GruppoUna. Best regards.

8/10 Good

Kelly, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Laura - Ricevimento on May 1, 2019
Dear Kelly, thank you for sharing your experience about your stay. We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the GruppoUna. Best Regards.

4/10 Poor

Karen

Disliked: Room comfort
Not so happy
Hotel was OK, Rooms were good size Heat or Air would not work, TV did not work Only 1 towel in the bathroom The best part was there were restaurants right next door and there was a mall with restaurants.
Stayed 1 night in Apr 2019
Response from Laura - Ricevimento on May 1, 2019
Dear Karen, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel. Thanks for your notes you have given us the opportunity to continue to improve our services. We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the GruppoUna. Best Regards.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was too hot and the hot water went to cold from time to time. But except those it was all pleasing
Stayed 2 nights in Mar 2019
Response from RICEVIMENTO on Apr 2, 2019
Dear, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel. Thanks for your notes you have given us the opportunity to continue to improve our services. We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the GruppoUna. Best Regards. Laura Reception

10/10 Excellent

dermot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stat but found the hotel very welcome, modern and clean. ideal for the airport and adjacent to lots of local amenities. Short taxi ride to the town centre.
Stayed 2 nights in Mar 2019
Response from RICEVIMENTO on Apr 2, 2019
Dear Dermot, thank you for sharing your review on your recent UNA Hotel Malpensa experience. It is a pleasure to read your kind words. We look forward to welcoming you in the GruppoUna. Best regards. Laura Ricevimento

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel is comfortable
Room was clean and comfortable very near to the airport. But I left my phone charger & adapter in the room, I called the day after, but they never find it. Feel bad...
Stayed 1 night in Dec 2018
Response from STAFF on Feb 7, 2019
Dear Jan, thank you for sharing your opinion about our hotel. We are sorry for the inconveninet, our staff of housekeeping when find something in the room,take us to the reception and we told it for one year. If you want to recall us just to be sure and recheck together, we are your complete disposal. We look forward to welcoming you in the UNA Hotels/ATA Hotels world. Best regards. Laura Ricevimento

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Front Office on Dec 23, 2018
Dear Miss Alison, thank you for posting your vote about your recent experience in our hotel. We are glad to know that you appreciated your stay. Hoping to see you soon among our Customers in the Gruppo UNA, best regards. Front Office Staff

10/10 Excellent

Verified traveler

Another good stay, only one night. Great service in the restaurant!!
Stayed 1 night in Nov 2018
Response from Front office on Nov 23, 2018
Dear Guest, thank you for sharing your opinion on your Unahotels Malpensa experience. It's a pleasure to read your words. We look forward to welcoming you back in the Gruppo UNA world. Best Regards. Front Office Staff

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good deal for this weekend in Milan. It's a good hotel 20km from Milan, clean and quite new. The car is essential to move in any direction. The only minus is the TV, just few channels and terrible line.
Stayed 1 night in Oct 2018
Response from Lo staff on Oct 26, 2018
Dear, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel. Thanks for your notes, you have given us the opportunity to continue to improve our services. We hope your travels will bring you again to Milan and we will be glad to welcoming you back in the UNA Hotels world. Best Regards. Lo staff Front Office

8/10 Good

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Front Office on Sep 27, 2018
Dear Ed, thank you very much for your vote about your recent stay in our hotel. Hoping to see you soon among our Customers in the UNA Hotels World, best regards. Martina Ufficio Ricevimento

6/10 Okay

Elizabeth, Colorado, USA

Liked: Cleanliness
I could not figure out the room fixtures of leaving the key in the slot. it was frustrating, an instruction card in the room with information would have been very very helpful. Food in the restaurant was not good and the room service options were all frozen. After traveling all day i was hoping for a late lunch between 3 and 5 pm--absolutely nothing was available except for Burger King and McDonalds.
Stayed 1 night in Sep 2018
Response from Front Office on Sep 27, 2018
Dear Elizabeth, thank you for posting your review about your recent stay in our hotel. We are sorry if you found difficulties in finding the key's slot. Surely, we will take into account your opinion about this issue because we work day by day in order to exceed our Guests' requirements. Hoping to welcome you back in the Una Hotel world, best regards. Martina Ufficio Ricevimento

6/10 Okay

Julien

Liked: Cleanliness, property conditions & facilities
Very average hotel
Came in for a late checkout and called a little while before to ask if the restaurant would still be open/room service. Arrived at the desk and they told me that it was closed, that I can go to the burger king next door, which, okay, but then tell me it will be closed when I call. Bed kinda uncomfortable but otherwise okay hotel for quick overnight stay, nothing more. Business type of hotel.
Stayed 1 night in Sep 2018
Response from Front Office on Sep 27, 2018
Dear Julien, thank you for sharing your review about your recent stay at Una Hotel Malpensa. We are really sorry if we did not give you clear information about the opening time of the restaurant/room service. Our goal is to satisfy our Guests' expectations and your comments give us the opportunity to improve our service day by day. Hoping to see you soon in the UNA Hotel world, best regards. Martina Ufficio Ricevimento

10/10 Excellent

arkadiusz

Great hotel, great location, great breakfast, nice personnel, good price
Stayed 3 nights in Aug 2018
Response from Maurizio Montante - Il Direttore on Sep 6, 2018
Dear Arkadiusz, thank you for sharing your experience about your stay in our hotel. We are happy to know that you enjoyed our staff and all our services. Hoping to see you soon among our Guests in UNA Hotels world, best regards. Montante Maurizio, Il Direttore

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasant stay and the staffs are accommodating to our wants. Unfortunately, there isn’t any free supply of simple bottled water in the rooms. The trip to the Milan trade fair is within 15mins. However, it’s far from the main town. Not so for a tourist stay, but more for working and trade fair visit stay.
Stayed 2 nights in Apr 2018
Response from Maurizio Montante on May 7, 2018
Dear Guest, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel. Thanks for your notes you have given us the opportunity to continue to improve our services. We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the GRUPPO UNA world. Best Regards. Montante Maurizio Il Direttore

4/10 Poor

Jkw , Texas

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No AC til April 15th
Tough bed rough sheets. No AC and not near MXP airport as suggested.
Stayed 1 night in Mar 2018
Response from Maurizio Montante on Mar 21, 2018
Thank you for sharing your experience at UNA Hotel Malpensa. We are really sorry to learn that you were not completely satisfied about the service you received, but I can ensure you that your comments will be a usuful tool in order to help us improving the quality of service we aim to offer. I hope that you will decide to visit us again in the future and give us the chance of making your stay a truly great one! Best Regards Maurizio Montante -General Manager

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel. 20 minutes grom MXP. Close to a mall and the freeway. Rooms could be cleaned a little bit better but overall a good hotel for one night stay.
Stayed 1 night in Jan 2018
Response from Maurizio Montante on Jan 8, 2018
Good morning, thank you for you review and thanks for the notes, it is important for us to improve our service. We look forward to welcoming you soon in UNA Hotels/Ata Hotels world. Best Regards Maurizio Montante Il Direttore

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasent stay
Big room easy access with car
Stayed 9 nights in Dec 2017
Response from Maurizio Montante on Jan 4, 2018
Dear Guillermo, thank you for your comment and vote. We look forward to welcoming you in the UNA Hotels/ATA Hotels world. Best regards. Montante Maurizio Il Direttore

2/10 Terrible

sohail, tampa florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
Hotel claims to be located at the Milan international airport, however in reality it is 20 Km from the airport, when I asked them if they provide me the transportation to the airport, receptionist told me, hotel will charge 50 euro for 3 people transporting to the airport. I cancelled the booking, will dispute with my credit card,as they refused to reimburse my payment Horrible experience
Stayed 1 night in Nov 2017
Response from Maurizio Montante on Nov 28, 2017
Dear Sohail, we're sorry about the misunderstanding. Best regards Maurizio Montante Il Direttore

8/10 Good

Floyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2017
Response from General Manager on Nov 21, 2017
Thank you for your vote. Best Regards. Maurizio Montante Il Direttore

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and the staffs were friendly.
Stayed 1 night in Oct 2017
Response from Montante Maurizio Il Direttore on Nov 9, 2017
Dear Guest thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel and the staff. We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels/ATA Hotels world. Best Regards. Montante Maurizio Il Direttore

6/10 Okay

Verified traveler

Liked: Staff & service
Convinient
It is a good hotel due to the proximity to the airport area , which allows easy access to the place .
Stayed 2 nights in Oct 2017
Response from Montante Maurizio on Oct 21, 2017
Dear Guest thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel. We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels/ATA Hotels world. Best Regards.

8/10 Good

Verified traveler

Liked: Staff & service
We stayed here due to flight delays assuming it was near the airport. It was a 20 minute drive. Front desk attendant was courteous and helpful, and the free breakfast was wonderful.
Stayed 1 night in Oct 2017
Response from Maurizio Montante on Oct 8, 2017
Good morning, thank you for sharing your experience in our Hotel and thank you for the kind words. Best Regards. Maurizio Montante Il Direttore

6/10 Okay

ALCIDE

Liked: Cleanliness, property conditions & facilities, room comfort
Not a airport hotel
Airport hotel : inappropriate service breakfast for early flight
Stayed 1 night in Sep 2017
Response from General Manager on Oct 6, 2017
Dear Mister Alcide, thank you for your review and thank you for your notes, it is the opportunity to improve our service. We look forward to welcoming you in the UNA Hotels/Ata Hotels world soon. Best Regards. Maurizio Montante Il Direttore

10/10 Excellent

Alejandro, Queretaro, MX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A MUST for any Northern Italy stay.
UNA Hotel Malpensa was beyond my expectations. Perhaps was a bit sceptical at the beginning when I booked our stay, as we are especially picky with accommodation. All was great: facilities, comfort, location, restaurant, amenities, despite the heat wave that has been around central Europe for the last days. I definitely recommend whoever would like to spend a nice and relaxing holiday.
Stayed 2 nights in Jul 2017
Response from Direttore on Aug 7, 2017
Dear Alejandro, We appreciated very much all your comments and we are so pleased you had a great stay with us. We look forward to welcoming you in the UNA Hotels/Ata Hotels world. Best regards, Maurizio Montante Il Direttore

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel
Enjoyed the hotel, comfortable and clean, close to Malpensa airport. Friendly staff. Difficult driving directions to hotel, GPS was wrong two times.
Stayed 1 night in Jun 2017
Response from General Manager on Jun 14, 2017
Dear, thank you for sharing your review on your recent UNA Hotel Malpensa experience. It is a pleasure to read your kind words. Thank you for your information about the directions. We look forward to welcoming you in the UNA Hotels/ATA Hotels world. Best regards. Montante Maurizio Il Direttore

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on Apr 12, 2017
Dear David, Thank you so much for the time spent in reporting your great feedback about your pleasant stay at UNA Hotel Malpensa. We are glad to know that you really appreciated our facilities. We look forward to welcoming you back soon into the UNA Hotels world

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Great location for airport & showground for event.
Response from General Manager on Apr 12, 2017
Dear Guest, we are grateful to you for choosing to spend your recent stay in Milan at UNA Hotel Malpensa and for the time spent in sharing such lovely feelings about. We are glad to know how much you enjoyed your experience with us, appreciating location and facilities. We look forward to welcoming you back soon into UNA Hotels world to continue your amazing experience. Kind regards

4/10 Poor

Daisy, New York, NY

Liked: Staff & service
Not a good choice for me
I booked this hotel because it came up in my Expedia search as "near the airport." I only needed a one night stay because I was flying to NY the next morning. This hotel is NOT near the air port It was a 20 min. ride, a taxi to the hotel cost me 60 Euro, then a shuttle back to the airport the next day cost me 40 Euro. The hotel is also a 45 minute bus ride to Milan Center -- I'm not sure why anyone would use this hotel, except maybe for a conference. For this reason, I was very unhappy with the choice of this hotel.
Response from General Manager on Mar 20, 2017
Dear Daisy, we're sorry to read your stay didn't meet your expectations. We always work with passion drawing inspiration from our guest review to better our service. We would like to clarify that on the expedia wesite is clearly indicated distance from the airport 18,1 km as well as that the shuttle bus has a cost of 40 Euros. We hope nevertheless to welcome you back to the UNA Hotels world to regain your confidence respect our high level of service offered. Warmest regards

6/10 Okay

Martin

OK for a quick stay if you have a car, a bit tired
No where near Malpensa airport, it's closer to Milan. It's a taxi ride of 40 euros to the airport. 30 to 45 minutes away. The surrounding area you taking your life in your ands to get to a walking area, there is a bes to Milan every 30 to 40 minutes but you have to cross car parks and roads with no pave,met to get to it. Staff a really nice, friendly helpful when they can be. Menu is limited in the restaurant. There is the Burger King a sushi Bar, grill and Chinese in the cinema next door. Heating in the hotel was only controllable by opening the window, and I have still to susout how to switch off the bathroom light. Saying all of that the cost was not high.
Response from General Manager on Mar 6, 2017
Dear Martin, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel Thanks for your notes you have given us the opportunity to continue to improve our services. We hope your travels will bring you again to Milan and we will be glad to welcoming you again Warmest regards