Ratings based on 30 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by Lewis

This traveler left a rating score only Posted Feb 14, 2017 on Hotels
5 out of 5
by Jayleen

Perfect

Posted Jan 19, 2017 on Hotels
Great hotel, clean, comfortable and staff was great. Highly recommend
Comment from Hotel Management
Feb 2, 2017 by General Manager, Hotel Management
Thank You so much for staying with us, and we are so glad you enjoyed your stay with us..Thank you for taking the time to leave a positive review and I will forward this on to the staff. Rhonda Hoeft General Manager
5 out of 5
by A verified traveler

Clean and comfy

Posted Sep 20, 2016 on Hotels
Clean and comfortable hotel. No hot tub though just a swimming pool, that was disappointing after a long drive in the car. Check in could've been better, Todd the first desk clerk completely ignored us for 10 minutes until a younger and more personable desk clerk came up to the desk to help us. Other than that very nice hotel with an excellent breakfast.
1 out of 5
by A verified traveler from R

From bad to worse

Posted Sep 18, 2016
Where do I start? I entered the room and it was freezing, which is typical of hotel rooms. I turned off the air and proceeded to get ready for bed as it was late and I had an early meeting. After traveling, I wanted a hot shower before bed but 15 minutes later I realized the water wasn't going to turn warm much less hot, so I took a cold shower. By then I was freezing so I figured I would turn on the heater for a few minutes. Thirty seconds later, it smelled horrible and the smoke alarm went off. I quickly turned it off, called the front desk, and was asked if the alarm was still going off. It had just stopped and they said ok. Do you want us to send someone up? Did they have to ask? Anyway, I was too exhausted to pursue it so I opted to try to go to bed with covers on to help me get warm. Three hours later I started itching in a small section of my body, it spread and I kept scratching everywhere, half asleep. Somewhere in my mind I realized... Bed bugs!!!! I jumped out of bed, started searching frantically for them. I was never sure but I didn't trust any of the cloth chairs to sit on and wasn't going back to bed so at 4 am I took a shower (this time hot) and sat on a towel to put on my clothes. I didn't even care about the lackluster breakfast, I just wanted to be on my way to my meeting. I told the front desk about my issues so they could check for bedbugs. The receptionist seemed horrified but didn't offer anything but an apology.
5 out of 5
by A verified traveler

Posted Sep 12, 2016 on Hotels
It was good but we were disappointed the chocolate chip cookies that were an enticement did not materialise.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lincoln NE

Best place to stay in Charles City!

Posted Sep 7, 2016
No issues. Love the refrigerator in the room. Hotel was quiet and pleasant.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great staff!

Posted Aug 1, 2016
Rose is an absolute gem!! Everything was clean. I would stay there again!
5 out of 5
by Theresa from Chico, CA

Amazingly Accomodating

Posted Jul 24, 2016 on Hotels
The staff was amazing and very accomodating!
4 out of 5
Recommended
for Everyone
by A verified traveler from Grimes, IA

Good place to stay in Charles City.

Posted May 14, 2016
Pros: Convenience
Cons: nothing that I know about.
Stay there before. As before, good experience. And, there aren't many choices in Charles City.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bethlehem, PA

Convenient Hotel

Posted Mar 6, 2016
Pros: Friendly staff
Location: close to food and gas
Convenient location and easy to find. Close to food and fuel.