Ratings based on 8 Verified Reviews

4.2 out of 5
88% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from R

From bad to worse

Posted Sep 18, 2016
Where do I start? I entered the room and it was freezing, which is typical of hotel rooms. I turned off the air and proceeded to get ready for bed as it was late and I had an early meeting. After traveling, I wanted a hot shower before bed but 15 minutes later I realized the water wasn't going to turn warm much less hot, so I took a cold shower. By then I was freezing so I figured I would turn on the heater for a few minutes. Thirty seconds later, it smelled horrible and the smoke alarm went off. I quickly turned it off, called the front desk, and was asked if the alarm was still going off. It had just stopped and they said ok. Do you want us to send someone up? Did they have to ask? Anyway, I was too exhausted to pursue it so I opted to try to go to bed with covers on to help me get warm. Three hours later I started itching in a small section of my body, it spread and I kept scratching everywhere, half asleep. Somewhere in my mind I realized... Bed bugs!!!! I jumped out of bed, started searching frantically for them. I was never sure but I didn't trust any of the cloth chairs to sit on and wasn't going back to bed so at 4 am I took a shower (this time hot) and sat on a towel to put on my clothes. I didn't even care about the lackluster breakfast, I just wanted to be on my way to my meeting. I told the front desk about my issues so they could check for bedbugs. The receptionist seemed horrified but didn't offer anything but an apology.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lincoln NE

Best place to stay in Charles City!

Posted Sep 7, 2016
No issues. Love the refrigerator in the room. Hotel was quiet and pleasant.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great staff!

Posted Aug 1, 2016
Rose is an absolute gem!! Everything was clean. I would stay there again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Grimes, IA

Good place to stay in Charles City.

Posted May 14, 2016
Pros: Convenience
Cons: nothing that I know about.
Stay there before. As before, good experience. And, there aren't many choices in Charles City.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bethlehem, PA

Convenient Hotel

Posted Mar 6, 2016
Pros: Friendly staff
Location: close to food and gas
Convenient location and easy to find. Close to food and fuel.
5 out of 5
Recommended
for Everyone
by A verified traveler

It is a four star + hotel

Posted Dec 29, 2015
Pros: Great atmosphere
Cons: no
Friendly breakfast staff hostess - Mary Ann. She was very pleasant and most helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 13, 2015
Didn't have much interaction with staff. Room was clean and nice. My only complaint is I checked in with 2 kids 5 and under and they have me a room with no tub, just a shower.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice accommodations.

Posted Jul 21, 2014
Quiet comfortable room even with 2 wedding receptions going on. Breakfast buffet was plentiful and tasty. Very nice place.