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Reviews of Sleep Inn & Suites

2.5 out of 5
Sleep Inn & Suites
1416 S Grand Ave, Charles City, IA

Reviews

8.8

Excellent

Rating 10 - Excellent. 108 out of 194 reviews" "
Rating 8 - Good. 61 out of 194 reviews" "
Rating 6 - Okay. 14 out of 194 reviews" "
Rating 4 - Poor. 7 out of 194 reviews" "
Rating 2 - Terrible. 4 out of 194 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Good property at a good price.
Stayed 1 night in Apr 2024

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
THE STAFF WAS VERY FRIENDLY AND HELPFUL!
Stayed 1 night in Mar 2024
Response from Carla J Winterink GM on Mar 30, 2024
Thank you for your kind words. I am so happy you enjoyed your stay with us.

8/10 Good

Deborah

Stayed 1 night in Mar 2024

10/10 Excellent

Deborah

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Ikon

Stayed 4 nights in Mar 2024

10/10 Excellent

Susan, Urbandale

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean. Staff was very helpful and they free breakfast is always a bonus.
Stayed 1 night in Feb 2024

10/10 Excellent

Glennys

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and a reasonable rate.
Stayed 1 night in Jan 2024

10/10 Excellent

Sandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Teresa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast & the staff were amazing! Thank you!
Stayed 2 nights in Dec 2023

8/10 Good

Lesa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Britt

Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Glennys

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with helpful friendly staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Dianna

Stayed 1 night in Oct 2023
Response from Carla J Winterink GM on Nov 18, 2023
Thank you for taking the time to fill out our review. I am glad that you enjoyed you stay.Hope to see you again soon

10/10 Excellent

W.

Stayed 1 night in Sep 2023

10/10 Excellent

Rigoberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was awesome and very helpul! No complaints here! Will definitely be staying here in the future!
Stayed 1 night in Sep 2023

8/10 Good

Lavern

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good beds!
Stayed 3 nights in Sep 2023

10/10 Excellent

Diane

Stayed 1 night in Sep 2023

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, beds were comfortable, staff was incredibly kind, breakfast great too.
Stayed 1 night in Aug 2023

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just fine nice stay!!
Stayed 2 nights in Jul 2023

10/10 Excellent

Nena

Liked: Cleanliness, staff & service, property conditions & facilities
staff workers are very courteous
Stayed 3 nights in Jul 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Not great.
Not great. When getting breakfast I was yelled at because I couldn’t find something, overheard them complaining about someone calling in, lots of cursing the whole dining room could hear. Sandy at check in was very rude and short with almost every family checking in for the wedding. No cleaning services unless you request them by 7 am that day. However one of the ladies graciously offered to clean the bridal suite so they could come in to a tidy room - and it was very clean for them. Breakfast was pretty good as far as options and flavor if they could have just refilled more often. Many of our keys stopped working both days and we had to have them reset. Gas station within walking distance was a plus since the vending machine was broken. Kids had fun swimming in the pool. No hot tub though. Most of the family were given different amounts for what their rooms cost, they didn’t put people in the wedding block and the ones that did were told a higher amount than those of us that didn’t use it. Overall it was only okay, not where I would choose to stay again.
Stayed 1 night in Jun 2023
Response from Carla on Jun 19, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites. The wedding blocks drop one month prior to your event, so we can open them up to the public. To get the wedding rate the calls have to go directly to us. Unfortunately a lot of the wedding party made their reservations on-line. Thank you for bringing the keys to my attention and I assure you I will look into it. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your last stay with us. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Keli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here several times when visiting family in the area. The staff has always been friendly, and we enjoy the complimentary breakfast. The indoor pool is also very nice when traveling with a family.
Stayed 1 night in Jun 2023

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast, great access, great service
Stayed 1 night in Jun 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. Property was clean. Breakfasts were great!
Stayed 2 nights in May 2023

8/10 Good

James M, San Samon

Stayed 1 night in May 2023

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Sheryl

Business traveler
Liked: Staff & service
Very clean and neat. Good bed too, that’s a plus for us.
Stayed 1 night in Apr 2023

10/10 Excellent

Joyce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable
Stayed 1 night in Apr 2023
Response from Carla on Apr 18, 2023
Thank you for your kind words. We take pride in our Hotel.Carla J WinterinkGeneral Manager

10/10 Excellent

Bradley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, convenient location
Stayed 1 night in Apr 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is cute and very very clean. Everything smelled clean when you walk in and rooms smelled amazing. Staff was friendly and you can get food at the gas station next store, we would definitely stay here again.
Stayed 1 night in Apr 2023

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Trip
We really enjoyed our stay at the Sleep Inn & Suites. The room was very clean and comfortable. The breakfast area, pool and workout rooms were all very clean and well kept. The beds were very comfortable. Overall, the accommodations were great and we would be happy to stay here again.
Stayed 2 nights in Mar 2023
Response from Carla on Apr 18, 2023
Thank you so much for staying with us. We are so glad to hear that you enjoyed your stay. Hope to see you soon.General Manager

10/10 Excellent

Kreg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! TV in fitness room not working.
Stayed 1 night in Mar 2023

10/10 Excellent

Gary

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Mar 2023

10/10 Excellent

dewayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast and friendly check-in.
Stayed 1 night in Jan 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing special but it was everything that I expected it to be.

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2023

10/10 Excellent

Kreg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Ronald, Charles City

Liked: Cleanliness, staff & service
It was ok.
Stayed 2 nights in Nov 2022

10/10 Excellent

Kreg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love was very accommodating with my stay! Thank you!
Stayed 1 night in Oct 2022

10/10 Excellent

Jan

Stayed 1 night in Oct 2022

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

RONALD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, good breakfast, comfy beds, clean facilities.
Stayed 2 nights in Oct 2022

4/10 Poor

Gretchen

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Stayed 2 nights in Sep 2022