Ratings based on 30 Verified Reviews

4.7 out of 5
100% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 8, 2018
Pros: everything
Warm,.clean ,quiet ,comfortable ,competent , friendly staff.
Comment from Hotel Management
Jan 24, 2018 by Gina from Massena, Hotel Management
Thank you so much for taking the time to leave us such a great review. Our daughter Emily has been taking on more responsibilities around here. Glad to here she is doing a great job!! Safe travels....Gina & Mike
5 out of 5
Recommended
for Everyone
by A verified traveler

Personable

Posted Nov 15, 2017
Pros: Nothing to complain about.
Location: Within walking distance to Italian restaurant. All other businesses in Massena within in minutes (shopping, restaurants, hockey arena)
Owners are so personable. Welcome you, escort you to your room. Homemade donuts made every day. Room is very clean and spacious. Great WiFi.
Comment from Hotel Management
Nov 29, 2017 by Gina from Massena, Hotel Management
Thank you so much for the great review. So glad your stay way an enjoyable one. We prefer to escort our first time guests to their room. Showing them the lights...adjusting heat or A/C to their comfort...ensuring our guests are satisfied with the room.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lansing, MI

Extra nice, clean, friendly

Posted Oct 24, 2017
Definitely a nice break from the chain hotels/motels with a comfortable atmosphere and exceptional staff. You can tell they care about every detail.
Comment from Hotel Management
Oct 25, 2017 by Gina from Massena, Hotel Management
Thank you Brenda. Looks like we are accomplishing our goals. We hope you left knowing your money will be well spent. Mike and I have not been paid in 2 1/2 years. We are investing everything back in the property. For your convenience. We look forward to seeing you again hope you enjoy all the changes we are implementing to make the Blue Spruce Motel, "Just a little bedder."
5 out of 5
by Tammy

Very pleased!

Posted Oct 24, 2017 on Hotels
We were very pleased with the room. It was in excellent condition, looked like it was recently remodeled and was spotless. The owners were very friendly and accommodating. We will definitely go back!
Comment from Hotel Management
Oct 25, 2017
Thank you Tammy. Our Domestic Servers have lengthy check lists to guarantee our rooms are Mama Bear Approved and they do it with Smiles. We strive for being the cleanest Motel Hotel in Massena and we are honored to have Domestic Servers share our vision. See you soon...Gina & Mike .
4 out of 5
by A verified traveler

Comfortable stay

Posted Oct 22, 2017 on Hotels
I loved that the sheets & towels weren't white & uniform! very comfortable.
Comment from Hotel Management
Oct 25, 2017
Thank you for the wonderful review! We do a lot of Black Friday shopping ensuring all of our sheets are 400 thread count and above last season we got a lot of 1100 thread count. Interesting fact for you... did you know that means 550 on each side? Yup!!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel, very nice and quiet spot

Posted Sep 4, 2017
Pros: Very comfortable and quiet setting, very friendly staff and very nice accomodations.
Cons: nothing, everything was very good.
Very nice staff, very clean rooms and a nice quiet atmosphere. Would definitely recommend to a friend or family and would definitely stay there again.
Comment from Hotel Management
Sep 20, 2017 by Gina from Massena, Hotel Management
Thanks Eric, we love our location. set back away from the road surrounded by Pine trees. The side yard was very social this evening it was great seeing everyone get to know each other. Mike and I are excited to see this Little Motel growth. Alot has changed, since we started. We couldn't have done this without great clients like you.
5 out of 5
by Jane

Posted Aug 30, 2017 on Hotels
Beautiful motel. Very clean, friendly service and great price. We will definitely be staying here again.
Comment from Hotel Management
Sep 20, 2017
Thank you Jane. Mike and I love gardening. I enjoy my green house and I promise you the grounds will keep evolving. I can't wait to get my dad's backhoe over here so I can move about 20 boulders for landscaping. Look forward to seeing you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and friendly motel

Posted Aug 30, 2017 on Orbitz
Pros: The bathmats in this motel make it feel luxurious.
Cons: The addition of a hook on the back of the bathroom door to hang my clothes so I don't have to worry about them falling on the floor.
Stayed here twice on this trip. Both rooms were very clean and the beds were comfortable. I couldn't be happier about this stay.
Comment from Hotel Management
Sep 20, 2017 by Gina from Massena, Hotel Management
TJ maxx I love them too. Easy to wash and durable. I think i have figured out which room is missing a bathroom door hook. just in case all rooms will be checked. We also invested in full length mirrors today.
5 out of 5
by Steven

Posted Aug 25, 2017 on Hotels
Excellent stay older motel but well maintained and the owners were awesome.
Comment from Hotel Management
Aug 28, 2017
Thank you Steven. Mike and I are very excited about our new shop next door. maintaining, repairing and bringing this little motel back to life is going to go a lot smoother in the years to come. Can't wait for your return visit. Every day we keep making improvements to make the Blue Spruce Motel, " Just a Little Bedder!" Safe travels...Gina
5 out of 5
by Tim

Cruzan

Posted Aug 25, 2017 on Hotels
Great place.
Comment from Hotel Management
Aug 28, 2017
Thanks Tim, it is amazing how much reviews help this little Motel. Today the new guest laundry room opened. And it's Free! More improvements to come....safe travels....Gina