Ratings based on 40 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Bristol

Good hotel for business stay

Posted Jun 30, 2016
Pros: location, amennities
Cons: having an iron would be useful
Location: Ecole Polytechnique
Used this hotel as convenient for conference at nearby Ecole Polytechnique. The room was a bit small but pleasant and I think it was probably refurbished recently. Nice shower and good restaurant
3 out of 5
by A verified traveler

More of an Ibis than a Mercure level hotel

Posted Apr 16, 2016 on Hotels
The room was clean but, was not insulated well. It was very easy, and unavoidable, to hear the people staying in rooms around you. The heater wasn't adjustable and remained on a high output throughout the night...rather uncomfortable. On the positive side, the reception was very nice and welcoming.
4 out of 5
by A verified traveler

Posted Feb 3, 2016 on Hotels
Comment from Hotel Management
Apr 16, 2016 by Alberto COUTO, Hotel Management
Cher client, Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Paris Massy Gare Tgv. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame ,Monsieur, en l’expression de nos sentiments les meilleurs
5 out of 5
by Magali from Chambéry

Hotel très bien situé et accueil irréprochable

Posted Feb 1, 2016 on Hotels
Très bon accueil dans cet établissement. DOmmage le petit déjeuner n'est pas à la hauteur de ce que l'on pourrait attendre eu égard aux autres prestations.
Comment from Hotel Management
Apr 16, 2016 by Alberto COUTO, Hotel Management
Madame, Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Paris Massy Gare Tgv. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire,Madame, en l’expression de nos sentiments les meilleurs
5 out of 5
by Nikki from Leicester

Good price if on offer

Posted Jan 16, 2016 on Hotels
I got a great rate of €100 but would not stay here at the standard price of €130
Comment from Hotel Management
Apr 2, 2016 by Alberto COUTO, Hotel Management
Dear Guest , We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare Tgv. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto COUTO GM
4 out of 5
by A verified traveler

Posted Dec 22, 2015 on Hotels
Breakfast good for a French one :)
Comment from Hotel Management
Apr 2, 2016 by Alberto COUTO, Hotel Management
Dear Guest , We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare Tgv. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto COUTO GM
3 out of 5
by JEAN PIERRE from Tiburon

Great for the TGV

Posted Sep 29, 2015 on Hotels
Perfect for THE TGV
Comment from Hotel Management
Apr 2, 2016 by Alberto COUTO, Hotel Management
Dear Guest , We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare Tgv. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto COUTO GM
5 out of 5
by A verified traveler

perfect

Posted Sep 4, 2015 on Hotels
Nice hotel, clean room, good breakfast, ...
Comment from Hotel Management
Apr 2, 2016 by Alberto COUTO, Hotel Management
Dear Guest , We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare Tgv. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto COUTO GM
3 out of 5
by A verified traveler

Fine for a Mercure

Posted Jul 31, 2015 on Hotels
I have stayed at this hotel a number of times on business because of its close proximity to the train station. I then take a local bus to my work site. The hotel is very typical for the chain. The front desk staff is very friendly and helpful. Breakfast is typical for the chain which means that the eggs are running and in my opinion, not good. However, the rest of the breakfast is a very standard for a Europen-chain hotel. Decent wine selection. Rooms are clean but nothing exciting. Obviously, I am satisfied with the hotel since I have returned more than once. Easy to go for dinner in the city by RER B. I have stayed at other hotels in the area, including in Les Ulis but I keep coming back to the Mercure in Massy for its connivence to the train.
Comment from Hotel Management
Apr 2, 2016 by Alberto COUTO, Hotel Management
Dear Guest , We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare Tgv. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto COUTO GM
4 out of 5
by Gilles from Cernay

Trop cher!

Posted Jul 13, 2015 on Hotels
J'ai du me rabattre sur le mercure car l'hôtel où je séjourne habituellement était complet ! J'ai eu une chambre au tarif exorbitant de 164€ ( sans petit dejeuner), située au -dessus du groupe de climatisation, impossible de fermer l'oeil ! C'est tout simplement malhonnête de ne pas prévenir les clients et de vendre ce genre de chambres à ce tarif ! La prochaine fois, je retournerai sans hésiter au Novotel!
Comment from Hotel Management
Sep 26, 2015
Cher Monsieur GILLES , Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Paris Massy Gare Tgv. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en œuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur GILLES, en l’expression de nos sentiments les meilleurs. Cordialement Alberto COUTO Directeur