Ratings based on 55 Verified Reviews

3.8 out of 5
89% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 26, 2017 on Hotels
4 out of 5
by A verified traveler

Close to train

Posted Oct 27, 2016 on Hotels
Nice staff. Bare bones. As one would expect.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from San Diego

Good price

Posted Sep 12, 2016
Pros: Close to RER train station.
Cons: Breakfast menu, Wifi
Location: Nothing nearby within walking distance
Breakfast is the same everyday. WiFi doesn't always work. For one evening I had no WiFi at all, which is bad for business traveler.
Comment from Hotel Management
Oct 27, 2016 by Marie-Capucine ARNAUTS, Hotel Management
Dear Tony, Thank you for your comment, We had some difficulties with the wifi system because of some works on the street. the problem is now solved! I am very sorry for the incovenience you met during your stay. I hope to welcome you again. Best regards The management
5 out of 5
by TSU YUAN from Taiwan

Posted Jul 1, 2016 on Hotels
overall is good, but no gym or swimming pool is a pitty for a 4 star
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your comment and your 5 stars. Best regards the management
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Bristol

Good hotel for business stay

Posted Jun 30, 2016
Pros: location, amennities
Cons: having an iron would be useful
Location: Ecole Polytechnique
Used this hotel as convenient for conference at nearby Ecole Polytechnique. The room was a bit small but pleasant and I think it was probably refurbished recently. Nice shower and good restaurant
Comment from Hotel Management
Oct 27, 2016 by marie, Hotel Management
Dear Maria, Thank you very much for your comment! You right our last refurbished was in 2014!. I hope to welcome you again best regards Marie-Capucine ARNAUTS Responsable Hebergement
5 out of 5
by Richard

Posted Jun 19, 2016 on Hotels
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
Merci pour vos 5 étoiles! à bientôt
4 out of 5
by Mark from AA

Good business hotel a bit far from central Paris

Posted Jun 9, 2016 on Hotels
I stayed at the Mercure Paris Massy for 4 nights while having business at the nearby Ecole Polytechnique. The Mercure is a perfectly adequate business-trip hotel. It located a few minutes walk from the Massy TGV and Massy-Palaiseau RER stations. The accommodations at the hotel are just fine and the staff is very helpful and friendly. Other than the railway stations, there is nothing of interest in the neighborhood. Other than the hotel restaurant, there is almost no place to eat at night on the Mercure side of the railroad tracks. You need to walk about 10-15 minutes to the other side of the railroad tracks (using a long overpass) to find any place to eat or even a market. The RER B line into central Paris is convenient. The trip will take 20-30 minutes depending on the time of day and whether you get an express(plus the time waiting for the train). I think this Mercure is a bit far from central Paris for being a tourist unless you make the trip only once a day.
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
Dear Mark, Thank you for your detailed comments. Comments as yours help other travelers and it is important! Thank you Marie Capucine ARNAUTS Responsable Hebergement
3 out of 5
by A verified traveler

More of an Ibis than a Mercure level hotel

Posted Apr 16, 2016 on Hotels
The room was clean but, was not insulated well. It was very easy, and unavoidable, to hear the people staying in rooms around you. The heater wasn't adjustable and remained on a high output throughout the night...rather uncomfortable. On the positive side, the reception was very nice and welcoming.
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
Dear Guest, We would like to thank you for your comment. We are sorry that your stay did not meet your satisfaction. Your satisfaction is our prioirity and comments as yours help us to improve our quality of service. Thank you Best regards The management
4 out of 5
by A verified traveler

Posted Feb 3, 2016 on Hotels
Comment from Hotel Management
Apr 16, 2016 by Alberto COUTO, Hotel Management
Cher client, Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Paris Massy Gare Tgv. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame ,Monsieur, en l’expression de nos sentiments les meilleurs
5 out of 5
by Nikki from Leicester

Good price if on offer

Posted Jan 16, 2016 on Hotels
I got a great rate of €100 but would not stay here at the standard price of €130
Comment from Hotel Management
Apr 2, 2016 by Alberto COUTO, Hotel Management
Dear Guest , We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare Tgv. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto COUTO GM