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Reviews of Victory Byblos Hotel & Spa

4 out of 5
Victory Byblos Hotel & Spa
Jbeil Coastal Road, South of Byblos, Mastita, Mount Lebanon

Reviews

8.0

Very Good

Rating 10 - Excellent. 8 out of 24 reviews" "
Rating 8 - Good. 11 out of 24 reviews" "
Rating 6 - Okay. 2 out of 24 reviews" "
Rating 4 - Poor. 3 out of 24 reviews" "
Rating 2 - Terrible. 0 out of 24 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Ady

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Charles Gabriel on Oct 3, 2019
Dear Ady, Thank you for taking the time to leave a rating on Hotels.com. We are so glad to know that you enjoyed your stay, that is our main purpose. We are looking forward to seeing you soon. Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Charles Gabriel on Sep 5, 2019
Dear Guest, Thank you for taking the time to share your feedback on Expedia with us. We are delighted to see that you have enjoyed your recent experience at Victory Byblos Hotel & Spa, and hope to have the pleasure of welcoming you again soon ! Yours faithfully,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay...
Its fair to say that we have visited Victory Byblos hotel many times and the reason we go back is the excellent service and welcome we get each time. I feel the rooms which are really clean are slightly larger than normal and certainly comfortable. Each room has a view and the view over the sea front is fantastic. Byblos itself is a very short taxi ride and cost around $3. Breakfast is really good with a plenty of choice. There is no doubt Charles and his team are there to please......
Stayed 4 nights in Aug 2019
Response from Charles Gabriel on Aug 22, 2019
Dear Michael, Thank you for staying with us recently and for taking the time to share your feedback on Expedia. We are thrilled to know you have enjoyed your stay as usual. Your generous words about our hotel and staff are most rewarding. We look forward to welcoming you back to our hotel, your 2nd home in lebanon in the near future. Best Regards,

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019
Response from Charles Gabriel on Aug 21, 2019
Dear Valued Guest, Thank you for your time writing your experience on Expedia and for your excellent rating. Looking forward to see you again and soon. Best Regards,

10/10 Excellent

diana

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Charles Gabrile on Jan 8, 2019
Dear Diana, On behalf of all the team at Victory Byblos Hotel, i would like to thank you for staying with us in December 2018, for the time reviewing the Hotel and for the excellent rating. We always try our best to make our valued guests feel at home. Looking forward to see you again soon. Best Wishes for 2019, Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Hotel Close to Byblos
This is an excellent, budget choice very close to the sites of Byblos. Matter of fact, it's about a 20 minute walk to the Citadel and the Souks from the hotel. The staff couldn't be friendlier or more helpful from greeting me by name at the front desk to other incidentals. The manager was very responsive when I asked for help with my room safe and when I left my IPad at breakfast the front desk called right away for me to retrieve it. When I left clothes in the room at checkout the cleaners sent it down immediately. The only negative for me is the comfort of the bed. The mattress is typical of most Middle Eastern hotels, rather too firm for my liking, but a small detail. I'll be back for sure!
Response from Charles Gabriel on Apr 13, 2017
Dear, Allow me to thank you for sharing the experience you recently had at The Victory Byblos Hotel & Spa. There is nothing more rewarding than knowing that our guests are receiving the personalized service that we always strive for. I hope to see you back in the near future. With warmth,

8/10 Good

Karim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Feb 15, 2017
Dear Karim, Allow me to thank you for your great feedback. It makes us very flattered to know that you had a pleasant stay at The Victory Byblos Hotel & Spa.Looking forward to always welcoming you at our property, your home, in Byblos. Sincerely, Charles Gabriel, General Manager

10/10 Excellent

Joe, Beirut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff
I really enjoyed my stay at Victory Byblos Hotel, specially that I already stayed in several hotels in Byblos, and Victory is one of the best. The staff were friendly, the room was clean and spacious, and the breakfast was great :)
Response from Charles Gabriel, General Manager on Dec 29, 2016
Dear Sir, we thank you for the time spent to write your experience in our hotel. We are glad you found our staff friendly and our location strategic and enjoyed your room and breakfast service. Your constructive comments are valuable to us. Thank you again. We hope to host you back again very soon!

10/10 Excellent

Maroun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Oct 21, 2016
Dear Sir, We are glad to see that you were 100% satisfied with our services. Thank you for sharing this wonderful review. We look forward to your next booking soon. Kind regards, Charles Gabriel General Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet hotel with a sea view
The room was very clean, the location is good near beach resorts and byblos center, the breakfast was poor...
Response from Charles on May 7, 2016
Dear Sir, thank you for taking the time to write your comment on Expedia Partner Central. We are very Pleased to learn that you had a pleasant stay at victory Byblos Hotel. Reviews like yours are the ones that keep us motivated and aiming for more. We have added new items on our Breakfast list and you should know that we are normally very flexible and guests just have to ask for what they need and we will do our best to prepare it for them. Looking forward to seeing you soon. Sincerely,

8/10 Good

Christopher, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff make this hotel
We stayed for a weekend in September. The real selling point of the hotel is the staff. They are incredibly friendly and helpful. The hotel itself is clean and comfortable if a little basic-although good value for money compared to other places. The rooms are perfectly ok. They gym is a little disappointing...the treadmills kept cutting out. This may have been to do with the generator. Internet is quick in the lobby and lounge but you have to pay to have it in the room, although all the other hotels in this price range seemed to do the same thing. The beaches are only 5 minutes walk away. Unfortunately as with many beaches in Lebanon you have to pay but the hotel can give you a discount voucher. Byblos is fascinating. The hotel can organize taxis to the old port and its a great place to explore. (We'd also recommend going to the old town to eat rather than the beach hotels near the Victory Hotel). All in all the hotel is nice and made much better by a great staff.
Response from Charles on May 7, 2016
Dear Christopher,, We are glad to hear you were satisfied with our services. The Gym is small due to a lack of space, as for the electricity kept cutting out, it has been like this for 40 years and it will not be solved in the near future. Thank you for sharing this wonderful review. We look forward to your next booking through us. Kind regards, Charles Gabriel General Manager

8/10 Good

Arpad, Beirut

Liked: Staff & service, property conditions & facilities, room comfort
a good choice
Very nice and cosy hotel with friendly and helpful staff and management. The place has nice view over the mediterranian, and the sandy beach is just across the road. The indoor AC unit in the roomwas not very clean though. Dont expect a 5 star experience but it is totally worth the price and highly recommended.
Response from Charles on May 7, 2016
Dear Arpad, thank you for staying with us at Victory Byblos Hotel, and for taking the time to share your opinion with us on Expedia. We truly regret the fact that the A/C Unit was not very clean during your stay and your comments were shared with the concerned departments in an effort to reaffirm our commitment to providing excellent service on every level and this issue was taken care of a soon as we read your comment. We do hope that you will give us another chance in the near future to provide you with the type of stay you deserve. Kind Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
quiet lovely environment. Spa was inaccessible without prior reservation, and the jacuzzi wasn't even turned on!
Response from Carlos on May 11, 2016
Dear Sir,the voice of customers is critical in maintaining our high standards and I am pleased to read about the positive interactions you had during your stay with us. Allow me to apologize for the inconvenience concerning the Jacuzzi but they normally work on appointments and we can assure you that we will provide you with our best attention during your next visit looking forward to welcome you back in the near future

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Response from General Manager on Nov 4, 2016
Dear Valued Guest, Firstly, I would like to thank you for staying at the Victory Byblos Hotel & Spa. Predominantly, your valuable comments abetted us in our continuous quest for perfection! Nonetheless, I regret to hear that you were not so satisfied with our services. I look forward to welcoming you back for a perfect stay now that we have made many changes in the hotel. Sincerely, Charles Gabriel General Manager

6/10 Okay

rob

Liked: Cleanliness, room comfort
Disliked: Staff & service
Response from General Manager on Nov 4, 2016
Dear Rob, Thank you for submitting your review on Hotels.com. We hope to serve you even better on your next stay and rest assured that we will do our maximum for you to be 100% satisfied. Regards, Charles Gabriel, General Manager

8/10 Good

V, Montreal, QC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with a great sea view
It was a nice hotel with a great view. Room service was well priced and very prompt. There was very little noise reduction/sound proofing from the door/hall way, you could hear everything going on in the hallway (running, rolling suitcases, crying children, key card access) and some sounds from the other rooms (safe access, crying children). The room was clean and the bed comfy. However, you cannot drink the water there and they did not provide guests with water, you had to purchase it (for an inflated price from the minibar). The included breakfast was continental, and once we knew what to expect enjoyed it. We also took a croissant or some pita with us for a mid-day snack.
Response from info@victorybybloshotel.com on Oct 21, 2016
Dear Sir, The voice of customers is critical in maintaining our high standards and I am pleased to read about the positive interactions you had during your stay with us. Allow me to apologize for the inconvenience concerning the noises in the corridors the hotel was full during high season, as for the water it is better for a foreigner to drink mineral water in Lebanon and we have lowered the rates since your last stay, we can assure you that we will provide you with our best attention during your next visit looking forward to welcome you back in the near future. The Management

10/10 Excellent

Bob, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price, nothing to say. Perfect. Walking distance to the beach. 5 min by taxi to Byblos. Staff very nice and very helpful.
Response from Charles on Aug 23, 2014
Thank you for staying with us in June 2014 and for taking the time to share with us your comments. on Hotels.com. We are very happy that our rates, location and services met your needs, and hope to serve you even better again and soon. The Management

10/10 Excellent

Barhoom, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing sunset views from bedroom balcony
The rooms were clean. Service was fantastic. Sea views with beautiful sunset views are just "Kodak moment". Free breakfast was great. Close to all historic sites, restaurants and stores. Great value.
Response from Charles on Aug 23, 2014
Thank you for staying with us in April 2014 and for taking the time to share with us your comments. on Hotels.com. We are very happy that our location and services met your needs, and hope to serve you even better again and very soon. The Management

8/10 Good

Erwann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You have the front sea for you, and this is just outside Jbeil city which is a great advantage if you want to sleep ( Jbeil is very very animated and very late in the evenings...). The room was clean and the breakfast generous. Thanks
Stayed 1 night in Oct 2019
Response from Charles Gabriel, General Manager on Oct 6, 2019
Dear Erwann, Thank you for taking the time to write your review and for choosing Victory Byblos Hotel for your stay in Byblos. I am very pleased to know that you were satisfied with the view, the cleanliness and the breakfast. We hope to accomodate you again and soon. Best Regards,

4/10 Poor

Jean-Georges

Liked: Cleanliness, room comfort
Séjour pauvre et moyen.
Du bruit, des gens sans éducation laissant les enfants faire du bruit, claquer les portes etc... Dernier petit dèjeuner baclè, pas de jambon, juste le minimum, ni libanais ni continental.
Stayed 2 nights in Apr 2019
Response from Charles Gabriel on May 8, 2019
Cher Mr. Dolhem, Nous tenons à vous remercier de nous avoir fait part de votre expérience au Victory Byblos Hotel & Spa.On est sincèrement navré que votre séjour n’ait pas été à la hauteur de vos espérances. Vous êtes dans le droit d’exiger un service irréprochable et un confort relaxant; mais l’hôtel était complet durant les vacances de Pâques et parfois il arrive que des clients soit un peu bruyants. On souhaiterait vous informer que vos commentaires sur le petit déjeuner ont été transmis à nos équipes afin de corriger les erreurs qui ont pu être commises. Nous espérons au moins que vous ayez apprécie la vue mer et d' avoir le plaisir de vous accueillir à nouveau très bientôt , afin de vous donner entière satisfaction lors de votre prochaine venue. Sincèrement vôtres,

10/10 Excellent

Ayman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles super
Hat uns sehr gut gefallen und gerne wieder Frühstück konnte besser werden aber sonst alles super.
Stayed 6 nights in Jun 2017
Response from Charles on Jul 8, 2017
Dear Ayman, Allow me to thank you for your great feedback. It makes us very flattered to hear that you had a pleasant stay at The Victory Byblos Hotel & Spa. As for the breakfast, we are very flexible and you just need to ask for any special request and we will be more than pleased to serve you. Looking forward to always welcoming you at our property, your home, in Byblos. Sincerely, Charles Gabriel, General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel limpio y bien ubicado
fue una bonita estancia aunque fue una pena no haber podido disfrutar del spa el domingo ya que estaba cerrado y esperábamos con ansias poder hacernos un masaje en pareja. Ojalá lo tomen en cuenta y abran los domingos. También el internet en los cuartos era bastante débil y desayuno no fue el mejor. Las personas del hotel siempre fueron muy amables.
Stayed 2 nights in Jun 2017
Response from Charles on Jun 22, 2017
Dear, thank you for taking the time to write this review and rate us on Expedia.com. We appreciate your good rating and constructive comments and look forward to welcoming you back soon, we normally open the Spa on Sundays and have a buffet breakfast in High Season but apparently you came during the Ramadan period and it is considered as Low season. Best Regards, Charles Gabriel, General Manager.

4/10 Poor

daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Basico
Es un hotel un poco menos que normal. Las instalaciones son muy basicas sin lujo alguno. Es entre un Hotel y un Motel.
Response from General Manager on Feb 15, 2017
Dear Mr. Daniel, Thank you for taking the time to review us on Expedia. we truly regret that our Hotel standards have not met your expectations, even when we upgraded your room to a sea view one. We will take your review in consideration in an effort to reaffirm our commitment to providing excellent service on every level. We do hope that you will give us another chance in the future to provide you with the type of stay you deserve.. Kind regards, Charles Gabriel, General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Oct 21, 2016
Dear Sir, thank you for your wonderful review on Expedia. We are very happy to learn that you had a pleasant stay at Victory Byblos Hotel; Looking forward to seeing you soon. Sincerely, Charles Gabriel General Manager