Seasonal outdoor pool, open 6:00 AM to 11:30 PM, pool umbrellas
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Reviews of Matala Bay Hotel

3 out of 5
Matala Bay Hotel
Matala, Faistos, Crete Island

Reviews

7.8

Good

Rating 10 - Excellent. 29 out of 92 reviews" "
Rating 8 - Good. 37 out of 92 reviews" "
Rating 6 - Okay. 13 out of 92 reviews" "
Rating 4 - Poor. 5 out of 92 reviews" "
Rating 2 - Terrible. 8 out of 92 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Liliana

Traveled with family
Liked: Cleanliness
Location of the hotel was good and it had a pool which was useful on windy days and unusual for the area. The food at breakfast was very repetitive, however it was nice to have fresh yogurt and honey. At dinner, no soft drinks or water were provided which is the first time we’ve ever encountered this on a half board package. If we wanted water, we had to buy a 500 ml bottled water for 1€ which was 25 cents in local stores. The room was a nice and beds were made everyday, although linen and towels could have been changed more often. Not all staff were friendly and made us feel uncomfortable at times.
Stayed 11 nights in Jun 2023

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Matala
The room was basic and a little dated, although the bathroom had been upgraded and was very nice. I was disappointed there was no tea/coffee making facilities in the room. Pool and restaurant were both lovely. Breakfast choices were excellent and varied. All in all a great stay.
Stayed 2 nights in Jun 2023

6/10 Okay

Elizabeth

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Pool is good, rooms are clean, it's a bit dated and showing it's age, some repairs are needed, shower tap fell off, airco rattles, bannisters are badly fixed, broken tiles. Some staff are sometimes very rude.
Stayed 8 nights in Sep 2022

8/10 Good

Alessia

Traveled with family
Liked: Staff & service, property conditions & facilities
Nice pool, good position. Good breakfast. However, the room is very small and the airconditioning was stinking. All in all good value.
Stayed 4 nights in Jul 2022

10/10 Excellent

Orsolya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel close to the beach.
The hotel is close to the beach. The hotel has own parking area. There is an elevator in the hotel. The rooms were clean, the staff was very nice. The breakfast and the dinner was tasty. This hotel was good choice for us. I recommend it for visiting Matala.
Stayed 2 nights in Jul 2022

10/10 Excellent

David

Stayed 1 night in Jun 2022

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice bright & very handy hotel
Very clean & bright hotel only 7 minutes walk away from Matala beach. Helpful staff, nice pool & great Cretan entertainment on the Saturday night made this a very pleasant 2 night stay. Breakfast was provided too
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff. Nice pool. Good breakfast buffet. Walkable to the beach and everything. I would stay here again.
Stayed 2 nights in Jul 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

8/10 Good

Yannick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

6/10 Okay

Eileen

Liked: Cleanliness, property conditions & facilities
Was charged on my card even before I checked in, resulting in me incurring unnecessary charges. Very Simple room, without water provided. For a short walk to matala Bay as the only benefit.
Stayed 1 night in Sep 2020

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good Great breakfast Nice pool with bar
Stayed 1 night in Aug 2019

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Matala
Nice enough hotel. A bit worn down but served its purpose gallantly. Nice and friendly staff and a really good breakfast buffet. I can recommend a stay.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Does anyone work here?
Didn't see anyone at the front counter our whole stay. Only saw one person in the night but he said he was a friend of the owner. They left the keys to the room on the counter. Hotel felt unattended but overall the rooms were nice and everything worked out. Washroom smelt like seweage from the drain had to cover it with the garbage can.
Stayed 1 night in Nov 2017

6/10 Okay

kevin, bude,cornwall

Liked: Cleanliness
Disliked: Property conditions & facilities
Easy walk to beach
They let us book in early 10.30 am,it is out of season! Got to our room and could hear other people talking in the rooms both sides !,toilet flushing etc. The hotel is a German holiday company destination,not as we have any problems with that. The shower is very small with a curtain that sticks to you !. I always like to book breakfast with my stay and I noticed I could not see this on my booking with Expedia . As this is my first booking with Expedia and I constantly kept pressing ( breakfast) it wasn't registered on my booking. So in the morning I went to reception and the manager says yes you have breakfast,proceed downstairs,excellent we thought,and a reasonable breakfast was had ! We even paid for a extra night and on leaving the manager informs us we owe the hotel a cheap price for the breakfasts. Not so cheap.
Stayed 2 nights in Oct 2017

8/10 Good

Paul, Surrey

Liked: Cleanliness, staff & service, room comfort
Good location, away from the noise at night
Overall the hotel was good value for money. Staff are friendly. Did feel the the pool maintenace could be a bit better. Broken steps on the way to the pool. We enjoyed our stay there but it does fall a bit short of a recommendation from us.
Stayed 14 nights in Jul 2017

8/10 Good

ange

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel 2 minutes from Matala Beach.
Great value hotel very close to Matala Beach. Good breakfast and very helpful staff.

8/10 Good

Bill, Essex

Liked: Cleanliness, property conditions & facilities
Good Hotel But.......
It was clear from previous reviews that the majority of the clientele were European. Unfortunately this meant that a number of the, surprisingly, younger staff appeared to have difficulty when it came to either speaking or understanding English. Whilst this in no way detracted from our overall holiday it was irritating when trying to order drinks or snacks from the bar, especially as they appeared to be fluent in German, French and Polish. Beautiful town with wonderful sunsets.

8/10 Good

Maryse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 nights in matala in this hotel. Nice swimming pool. Large balcony on family room on top floor.
Stayed 2 nights in Aug 2023

2/10 Terrible

Jerome

Traveled with family
Disliked: Staff & service, room comfort
Ça
Stayed 3 nights in Aug 2023

10/10 Excellent

Guillaume

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour
Stayed 2 nights in Jul 2023

8/10 Good

Uwe

Stayed 7 nights in Jun 2023

10/10 Excellent

Jean-marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait pour nous
2 nuits en transit sur notre circuit de 10 jours, excellent accueil, parking facile, piscine agréable et des buffets variés et excellents. On recommande
Stayed 2 nights in May 2023

10/10 Excellent

VERICEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Etablissement très bien placé. Accès à pieds à Matala en moins de 10 minutes. Superbe hôtel

10/10 Excellent

Jette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt hotel i dejlige Matala
Simpelthen en perle, og kan kun anbefale hotellet. Suveræn beliggenhed og dejlig morgenmad.
Stayed 1 night in Oct 2022

8/10 Good

Marianne

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Dejlig beliggenhed, meget sødt og imødekommende personale.
Stayed 2 nights in Sep 2022

2/10 Terrible

christophe

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Établissement ne méritant pas du tout ses 3 étoiles. Chambre sale, mobilier vétuste et ancien. Personnel mal aimable, aucun sourire de la direction et de ses employés. Petit déjeuner industriel et infecte.
Stayed 6 nights in Aug 2022
Response from Christos on Aug 22, 2022
bonjour Vous êtes très impoli

2/10 Terrible

Kevin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La chambre réservée n’a pas été fournie. A la place, une chambre “bidonville”. La direction arnaque délibérément les voyageurs. Expedia ne devrait pas proposer cet hotel.
Stayed 1 night in Jul 2022

8/10 Good

Noemi

Traveled with family
Liked: Cleanliness, staff & service
tres proche de la plage et ville. calme, nelle piscine, mele si bb possibilità de manger a midi au bar de la piscine. grande double chambre familiale avec balcon tes lumineuse. bon prix. pas de vie mer, vue sur un chantier, hôtel defrechi. fin du petit degeuner a 10h ...trop tôt
Stayed 1 night in Jul 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Ein Hotel halt.
Das Hotel ist reinlich und befindet sich im guten Zustand. Zum Kern und zum Strand kommt man locker in 5 Minuten. Das Frühstücksbuffet ist empfehlenswert. Das Bett war sehr unkomfortabel (Aufwachen mit Rückenschmerzen), während meine Partnerin sehr gut schlafen konnte.
Stayed 3 nights in Jun 2022

2/10 Terrible

Udo

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Das Zimmer, welches wir reserviert hatten, bekamen wir nicht. Wir buchten eine Suite mit zwei Zimmern, bekamen ein kleines Dreibettzimmer. Das Personal war unfreundlich und frech, nachdem wir reklamierten. Wenn es nicht so spät gewesen wäre, wären wir wieder abgereist. Es ist das letzte Mal das wir bei Expedia gebucht haben. So etwas ist mir noch nie passiert. Viele Grüße
Stayed 2 nights in Oct 2021

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021

4/10 Poor

THOMAS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très bas de gamme. Chambre vieillotte, lit très inconfortable, salle de bain d'un autre temps, douche minuscule avec rideau... Petit déjeuner horrible, industriel, certainement des produits congelés, salle bruyante, cantine bas de gamme. Je déconseille fortement cette établissement. Seul point positif son emplacement proche du centre de Matala et de la plage.
Stayed 1 night in Sep 2021

8/10 Good

Vincenzo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Matala beach 2021
L’hotel dista a meno di 5 minuti a piedi da Matala beach. Pulito e dotato di personale cortese e molto disponibile. Abbiamo soggiornato in 3 in una stanza “deluxe” situata al 4º piano per una sola notte. L’ascensore non funzionava ma i bagagli ci sono stati fatti pervenire in stanza mediante un ascensore di servizio. Colazione continentale abbondante con alcuni alimenti cotti al momento di servirli.
Stayed 1 night in Aug 2021

8/10 Good

Alain

Traveled with family
Liked: Cleanliness, staff & service
Bon séjour
Chambre un peu vieillotte. La salle de bains nécessiterait un rafraîchissement. Pour le reste, rien à dire. Petit-déjeuner copieux, piscine agréable, hôtel au calme légèrement à l’écart du centre ville. Je recommande cet établissement
Stayed 4 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bon hôtel
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Albergo molto comodo e centrale, la hall e gli spazi comuni sono belli e luminosi. Personale molto gentile. Ottimo il sevizio bar, aperto fino a tardi. Molto bene la colazione, sia per il cibo sia per la location. I bagni delle camere vanno rinnovati ma nel complesso il rapporto qualità prezzo è eccezionale. È stato un piacere soggiornarci.
Stayed 1 night in Aug 2021

8/10 Good

gwenaelle

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Βασικό δωμάτιο αν και αρκετα μεγαλο για 4 ατομα. Ολα καθαρα αλλα λιγο παλιο και εχει την ανάγκη καλυτερες κουρτίνες! Αν και το γραφει, δυνατότητα να φτιάξω καφε στο δωμάτιο δεν υπάρχει. Το πρωινό με λίγες επιλογές ηταν αρκετά. Η πισίνα... τέλεια! Μια όαση με τα δεντρα και την ησυχία του.
Stayed 1 night in Jul 2021

10/10 Excellent

Giordano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Alexandra

Stayed 1 night in Jul 2021

4/10 Poor

Romain

Stayed 1 night in Jul 2021

8/10 Good

Erik

Liked: Cleanliness, staff & service, room comfort
Ideale Lage für Matala Ferien, toller Service
4 Tage Aufenthalt mit ruhigem Zimmer (da wenige Gäste), schöner Aussicht, reichhaltigem Frühstück genossen. Elekt. Türschloss funktionierte nicht (nur mit Schlüssel), innert Frist nicht behoben.
Stayed 3 nights in Jun 2021

4/10 Poor

Vince

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in May 2021

10/10 Excellent

elodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Emplacement, propreté, accueil tout était parfait !!
Stayed 1 night in Sep 2020

4/10 Poor

Marita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
PESSIMA ESPERIENZA
Struttura rinnovata nelle parti comuni, che può ingannare ad un primo sguardo, con camera non corrispondente alla descrizione: piccola, gli arredi personalizzati erano un mobilio semplicissimo, la doccia non con soffione a pioggia, come specificato, ma con la solita tenda, in un bagno datato con rubinetteria del piccolo lavandino sistemata alla meglio ed una finestrola indecente. Pulizia sommaria. Colazione di scarsa qualità, poco varia e con prodotti industriali confezionati, dal pane ai dolci, succo imbevibile.
Stayed 2 nights in Sep 2020

6/10 Okay

ARLETTE

Liked: Cleanliness, staff & service
Bien pour un stop à Matala
Chambres à rénover: salle de bain d’un autre âge, décoration insipide... Néanmoins hotel bien situé à Matala, belle piscine et excellente petit déjeuner varié et copieux
Stayed 1 night in Sep 2020

10/10 Excellent

joel, toulon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bel hôtel. Accueil sympa et professionnel. Très belle chambre, propre, bien équipée et silencieuse. Bonne wifi. Pas loin de la plage. Bon petit déjeuner. Je recommande absolument.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolle Ausstattung im öffentlichen Bereich, aber auch auf den Zimmern ordentlich und ein hübscher Außenbereich mit Pool. Freundliches Personal, das größtenteils auch deutsch spricht. Perfekte Lage, da nicht mitten im bunten Treiben im Zentrum von Matala, aber doch kaum 5 Gehminuten davon entfernt.
Stayed 1 night in Sep 2020