Ratings based on 150 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from 大阪


Posted Aug 1, 2016
Pros: スタッフの方々の気遣いが素晴らしい
Cons: 部屋以外のトイレを使用する際に表示がわかりにくかったです。
Location: 松本城まで歩いてすぐ近くでコンビニ等もあるため便利な場所です
5 out of 5
by A verified traveler from USA

Ideal Location in a Wonderful Smaller City

Posted Jul 25, 2016
Pros: Perfect location in Matsumoto, and a very new, very clean hotel with a helpful staff.
Cons: nothing
Location: Enter on the small side street one building behind the "Hotel Harmonie Bien".
We arrived in Matsumoto by JR Train after completing the Alpen-Route from Tateyama to Shin-Omachi. This hotel is very near the Matsumoto castle and two main shopping districts. Everything you want to see on foot in the core area is accessible from this location. We thoroughly enjoyed Matsumoto as a smaller city in Japan with wonderful shops, restaraunts, and cafes and a very rich historical treasure in the Matsumoto Castle and surrounding park.
5 out of 5
by A verified traveler from San Diego, Ca. - USA

Loved Matsumoto!

Posted Apr 30, 2016
Pros: Clean, clean rooms, nicely decorated and friendly staff!
Cons: No it was perfect!
Location: Nice restaurants, coffee shops, stores for shopping, Matsumoto Temple, Museu and other retail shops.
This stop in our trip was a favorite, small quaint city. Lots to do, could walk everywhere, no problem. will definitely go back to Matsumoto. The hotel was centeralized, clean, friendly, just what a traveler looks for at day's end.
5 out of 5
by Satoko from 東京

Posted Nov 26, 2015 on Hotels
5 out of 5
by Luis from London

Much more luxurious than the photos suggest

Posted Nov 17, 2015 on Hotels
The photos on the site suggest that this is a budget hotel, similar to the Premiere Inn chain in the UK. It's actually a lot nice than that. The rooms are very nicely laid out and extremely comfortable. There are pay-per-view channels on the TV (movies and Japanese pixelated adult content) that you pay for using an access card sold from a vending machine in the hall (1000 yen). The dining room is very luxurious and looks like a banqueting hall. The breakfast is very high quality with a good mix of western and Japanese food available from the buffet.
4 out of 5
by naoko from 松本


Posted Nov 14, 2015 on Hotels
5 out of 5
by Thomas

This traveler left a rating score only Posted Nov 9, 2015 on Hotels
3 out of 5
by A verified traveler from montpellier

Tres accueillant

Posted Oct 29, 2015
Rien à redire A recommander Bonne expérience dans une ville pleine de charme Personneldevoué et serviable malgre des difficultes en anglais Hotel un peu difficile à trouver mais bien situé Enseigne trop petite qu on decouvre en arrivant dessus dans une petite ruelle Le château vaut le détour Demander document à la reception pour profiter de reduction pour l entree du chateau
5 out of 5
by A verified traveler from london

Perfect location - very comfortable - super helpfu

Posted Oct 12, 2015
Pros: location and comfort
Cons: laundry service
Location: perfect location for main attractions
Only fault i could find is no laundry service but staff sent out and came back clean but not ironed!
5 out of 5
by pao hsi terry from hong kong

Posted Oct 5, 2015 on Hotels
Excellent location with walking distance to Matsumoto castle. Petite but cute hotel