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Reviews of Budget Waldhotel Unspunnen

1 out of 5
Budget Waldhotel Unspunnen
Wagnerenstrasse 15, Matten bei Interlaken, BE

Reviews

7.0

Good

Rating 10 - Excellent. 34 out of 154 reviews" "
Rating 8 - Good. 50 out of 154 reviews" "
Rating 6 - Okay. 39 out of 154 reviews" "
Rating 4 - Poor. 19 out of 154 reviews" "
Rating 2 - Terrible. 12 out of 154 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Abhijit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff, beautiful location..
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service
Inconvenient access to Interlaken town
Hotel situated in a distant location with no public transport along hotel route in jungle area. If you use public transport to access to Interlaken town or train stations ( ost or west ), then you need to walk the way down 1.5km to the main road for a bus unless you can afford for a taxi on every trip. I strongly don't recommend this hotel as its not an ideal place to enjoy your stay. You will find it a burden instead of pleasure.
Stayed 2 nights in Sep 2023

10/10 Excellent

HM TAUFIQ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient place
Stayed 1 night in Sep 2023

10/10 Excellent

Dima

Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hostel style hotel. Very clean and the staff is very friendly and helpful.
Stayed 1 night in Jun 2023

4/10 Poor

Udai Raj

Traveled with family
Disliked: Amenities, property conditions & facilities
Nothing was great there.
Stayed 4 nights in Jul 2022

6/10 Okay

Purvang, Holloman AFB

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was OK. It was old n had wooden floor. Our first night, the folks above us made too much noise...everytime they walk, you can hear in your room. In addition, The rooms do not have fans or AC. Not only that, our room was on the back side of the hotel by the highway. In order to keep the room cold n have some air circulation, we had to leave the windows open...but when we left the windows open, we could hear the sound of the traffic from the highway, so the very first night, whole family could not sleep at all. The next morning, explained the situation to a front desk lady named "Ursula" and she ensured that we at least get a fan in the room. Other nights were little better with the help of a fan. Ursula was very friendly and helped us a lot during our stay. Rest of Hotel staff was great. Awesome breakfast in the morning as well. I am giving 3 star only because of our room condition n location in the hotel. The bathrooms are shared, but they are very neat and clean, so appreciate the hotel's staff for keeping them in great shape. If you are accustomed to most of European hotels (no fans/no AC) then you will be fine. I booked this hotel at the very last day before our trip, so guessing all the rooms were gone. Hotel is not far from downtown Interlaken. Free parking at the hotel which was good.
Stayed 4 nights in Jul 2022

8/10 Good

LIZA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the mountains. Breakfast was yummy and also had a lovely view. Friendly staff.
Stayed 1 night in May 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
The hotel is old but some parts are renovated. Toilets and baths are shared. Location is 4min, by car, from city center. Stunning view.
Stayed 2 nights in Aug 2020

8/10 Good

Loren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi I am Dharma Raj Acharya from Nepal ,We have stayed in this hotel from 28th June to 30th June , staff were so friendly, I love it ,specially Rocco , he wrote a sweet message also for our early checking and packed the take away breakfast.my family really touched with the Swiss style host . Specially the written message. Love it ,definitely I’m coming back soon
Stayed 2 nights in Jun 2019
Response from Stefan Schneider on Jul 2, 2019
Many thanks for your positive comments. we will certainly pass on your comments to Rocco and other staff members. Looking foward to welcoming you and your family back to the Waldhotel in the near future. Kind regards Deborah

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019
Response from Stefan Schneider on Jun 28, 2019
Many thanks for your review!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anna
Beautiful area, unfortunately, during our first nigh a picture fell on my son’s bed. Nobody came to fix it after my request. They served all cheese during breakfast, my son got sick because of that. Don’t recommend it.
Stayed 2 nights in Jun 2019

2/10 Terrible

Chun Ho

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs work there are very nice and caring. This is the best experience I had in Switzerland.
Stayed 3 nights in Jun 2019

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable, clean, basic, accommodations
We were a group of 3 looking for budget accommodations near Harder Klum. Hotel is basic but clean and comfortable. There appeared to be ~5 rooms per floor which shared bathrooms and a shower per floor. No elevators, so we did need to carry our luggage up 3 flights. There was free parking in front of the building and breakfast was excellent. We had a rental car, but there is a restaurant/ bar within the hotel and a brewery and another little bar/restaurant ~2 min walk. Overall, I would recommend if you’re traveling on a budget and looking for basic accommodations.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities
Good hotel for smokers. Breakfast is wonderful! Shared bathroom!
Stayed 1 night in Jun 2019

10/10 Excellent

SAYEED, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
With elevator it could be good hotel.
Good place to stay, No elevator even for fourth floor.
Stayed 1 night in Sep 2018

6/10 Okay

Takashi

Liked: Cleanliness
Disliked: Staff & service, room comfort
The hotel staff was friendly. But there are less bed sheets than necessary. Bath towels are not changed.
Stayed 2 nights in Aug 2018

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the mountain
Clean friendly beautiful place. Staff are all nice snd helpful. Very nice stay.
Stayed 2 nights in Jul 2018

10/10 Excellent

Judyta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great hotel.
The hotel is amazin. Morning breakfast was a outstanding. We are going thee again in the further.
Stayed 2 nights in Jun 2018
Response from Stefan Schneider on Jun 26, 2018
Many thanks for your kind comments! Wealdhotel Unspunnen look forward to seeing you soon: Kind regards,

6/10 Okay

JOJU

Disliked: Cleanliness
Stayed 2 nights in Jun 2018

8/10 Good

Goutham

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service with decent facilities
Helpful hotel staff and great customer service. I had a good experience staying at this hotel. The hotel staff ensured that I could check in late in the night which was great. The kitchen was clean and had necessary utensils for us to cook breakfast during the stay. The facilities at the room were decent but there is a good scope for improvement. The hotel desk had a lot of suggestions for us as we were visiting Interlaken for the first time. Overall a good experience at the hotel. I would suggest the hotel.
Stayed 1 night in May 2018
Response from Stefan Schneider on Jun 4, 2018
Thank you very much for your stay! Best regards, BUDGET WALDHOTEL

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First timers in Interlaken!
Perfect location, peaceful, near goats and cows grazing yet a great walk into Interlaken to connect to the train/busses! Safe and quiet and clean. Very helpful staff and friendly! Loved Iseltwald as well! Laundry and kitchen was very modern yet the windows opened up to the sound of the bells on the goats grazing on a green pasteure!!
Stayed 2 nights in May 2018
Response from Stefan Schneider on Jun 4, 2018
Thank you very much for your stay! Best regards, BUDGET WALDHOTEL

2/10 Terrible

Paresh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place and owner
Don't book the apartment. This is pathetic location. Kitchen and bathroom were broken and when we told the owner about it he started arguing and fighting with us that you broken it intentionally. We vacated the flat within 5 minutes of checked in. Please don't go here. The area is also scarry and not good for family.
Response from Stefan Schneider on May 15, 2018
Dear Paresh Thank you for the message. Unfortunately, we have not had any conversation together concerning the broken kitchen. However, you have not booked the apartment, you have booked a low-budget room. As the hotel is called "Wald"-hotel (that means forest-hotel), it is situated in the woods with nice view to the mountains from the terrace. We are the 4th generation running the business and never something scary happaned. We can assure that you are very safe in Switzerland (much safer than ins most biger cities). However, we do note your feedback and we thank you very much. Best regards, Stefan Schneider (the owner)

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting friendly hotel
Very friendly staff on reception, very welcoming. Amazing views of the mountains from the room window. Kitchen combined with lounge small but nice and a treat to have a boiling hot water tap to make tea!
Response from Stefan Schneider on May 10, 2018
Dear Robert Thank you for your stay. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It has been a great experience! Breakfast has been too good and we have enjoyed the stay!
Stayed 2 nights in Sep 2017

10/10 Excellent

xue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staff and great services
Great service and staff.
Stayed 2 nights in May 2017

6/10 Okay

Mary

Liked: Cleanliness, staff & service
The hotel is a family run hotel. some of the rooms are in need of a renovation but were extremely clean and comfortable with great views. The restaurant and common areas have been redone and are very nice. The staff go above and beyond to make your stay great. We really enjoyed our stay and it was very convenient on our way to Grindelwald.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable. Beautiful location.
excellent service. View of jungfrau peak from the hotel room is spectacular. Amazing breakfast with lots of variety. Interlaken west railway station is about 10 mins by walk, however interlaken ost station is not walkable but about 6 mins by taxi. If you have luggages suggest you get down at interlaken ost station and take the taxi which would cost about 22~25 chf.
Response from Schnadi on Sep 3, 2016
Thank you for your message. We wish you a good journey back home. Best regards, BUDGET WALDHOTEL Stefan Schneider

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The bathrooms are very clean although they are for sharing

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
nice room with reasonable rate.
Nice hotel - balcony with mountain view.Courteous staff, english speaking n helpful. Clean room A common room for laundry n ironing. Can do minor cooking if u wish. Hot water dispenser available at any time. Only inconvenience is the shower n wc, need to share. But price is reasonable. Only one bus route no: 104 serving and ends by 7pm plus. Anyway taxi from interlaken west is only 14 swiss franc.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
It was good location easy access to mountain and town ctr. But not realized no bathroom in the room caused a bit inconvenience otherwise it is good for the price.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The manager was kind, but not good in proportion to overall price!!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice and clean but very noisy
Lots of noise from street and people outside window, didn't get much sleep. Would not stay again due to that.

8/10 Good

Abdus Sabur, Dhaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A homely stay
Excellent customer service
Response from Stefan Schneider on Jul 2, 2016
Dear Sabur Thank you for your note. We hope you had a great stay in Switzerland. We wish you all the best for the future and it would be our pleasure to welcome you at the Waldhotel again. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pretty good

8/10 Good

kevin, Gateshead

Liked: Cleanliness, staff & service
Great place for bunch of lads to stay - Staff unbelievably helpful - rustic.
Response from Stefan Schneider on Jul 2, 2016
Dear Kevin Thank you for your note. We hope you had a great stay in Switzerland. We wish you all the best for the future and it would be our pleasure to welcome you at the Waldhotel again. Best regards,

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No one would ever go back twice to this hotel.
This place is fairly cheap by Interlaken standards but it is basically a backpackers joint marketed as an hotel. Honestly, they probably rely on booking websites like Expedia to get one time customers because no one will go back a second time. It is clean and staff are friendly but for the price you expect a lot more. When booking it is not clear that they have shared bathrooms until you finish the booking.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Decent stay
Weird smell in the rooms and the owner or manager i think it was gave us a hard time for wanting to use an extra towel

2/10 Terrible

Fawad, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the worst hotel I have stayed ever , I found a cockroache and a spider , see pic. When I comlaimed they said its normal as hotel is in a middle of a jungle and staff was so rude including the manager

8/10 Good

Guang

Liked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities, room comfort
Terrible for the price we paid!

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
OVERPRICED FOR SUCH BASIC ACCOMMODATION. IT WAS DARK AND DINGY, ALBEIT REASONABLY CLEAN

6/10 Okay

Asmita

Liked: Cleanliness
Disliked: Room comfort

6/10 Okay

Verified traveler

Disliked: Room comfort
Stay in interlaken
It was a good stay at the alps on jungfru mountain but the climate war very hot and there were no ventilation in the rooms. we Could not open the Windows Because there were lot of musqitos

6/10 Okay

Yoshinobu

4/10 Poor

Anjna, US

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
I do not recommend this hotel
Common bathrooms and toilets-- would not have taken this hotel if I knew No elevator