Ratings based on 412 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Good Breakfast Choices

Posted Sep 20, 2017
Pros: Close to other business in the area.
We enjoyed the friendliness of the young lady who checked us in. Also the Breakfast area was clean and hot food.
4 out of 5
Recommended
for Everyone
by A verified traveler from arkansas

nice clean

Posted Sep 5, 2017
Nice room. Great staff.. Excellent breakfast. nice pool and spa.
Comment from Hotel Management
Sep 9, 2017 by Courtney, Hotel Management
Thank you for your feedback regarding your stay. We appreciate all the feedback we get. We are pleased to hear you enjoyed your stay with us. We hope to see you again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 1, 2017
It was good for the price. Breakfast was lacking. The rooms were humid. The pool and pool room was pretty chilly.
Comment from Hotel Management
Sep 5, 2017 by Courtney, Hotel Management
Thank you for your feedback regarding your stay. We apologize about the issues you experienced during your stay. We have been trying to adjust our breakfast to have a little more selection. We apologize about the humid rooms & the pool room being chilly. Our pool room is to be set at a certain temperature per state regulations. We apologize about all these issues & hope that you will give us another chance.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2017
Nice hotel in Mattoon. Hotel staff was friendly, breakfast was fine (make it yourself waffles, yogurt, toast, eggs, apples, bananas). Didn't try the pool because there were a lot of people in it, but it looked fine. My one complaint is that the air conditioning was somewhat intermittent, so my husband kept having to get up and readjust the temperature during the night. However, I slept through all that so it couldn't have been too bad. There are plenty of restaurants nearby - a sports place called The Stadium, good burgers; a steak-n-shake; a Japanese restaurant, another place that reminded me of Culver's - really good frozen custard.
Comment from Hotel Management
Aug 28, 2017 by Courtney, Hotel Management
Thank you for your feedback regarding your stay. We appreciate you taking time to let us know what we can improve on. We apologize that the air conditioning unit in your room was not up to par. I've informed my maintenance team so that they can start going through the rooms & making sure that these issues are getting fixed correctly. We hope that everything else during your stay went well for you. We hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2017
Nice. Low-frills. Clean. Exceeded expectations based on price.
Comment from Hotel Management
Aug 24, 2017 by Courtney, Hotel Management
Thank You For Your Feedback Regarding Your Stay! We Are Glad To Hear You Enjoyed Your Stay With Us. We Hope To See You Again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Springfield, Mo.

Good location and met our needs.

Posted Jul 13, 2017
Pros: It was clean, quiet, safe and convenient. Everything we needed.
Cons: The only thing we missed was a refrigerator for our drinks.
Location: My wife was visiting her brother and it was close to shopping areas and restaurants.
We arrived about four o'clock in the afternoon and the clerk was very friendly and kind. The room was nice and clean and met our needs. We were. Happy with the room, no complaints from us.
Comment from Hotel Management
Jul 28, 2017 by Courtney, Hotel Management
Thank you for your feedback regarding your stay. We are glad to hear everything went well with your stay minus not having a refrigerator. We apologize about this.
5 out of 5
by Kenneth

Posted Jun 20, 2017 on Hotels
No problems everything was great
Comment from Hotel Management
Jul 8, 2017
Thank You For Your Feedback! We Are Glad Your Stay Was Great!
4 out of 5
by Rod

Rod

Posted Jun 15, 2017 on Hotels
Convenient location and comfortable room. Close to food and shopping.
Comment from Hotel Management
Jul 14, 2017
Thank You For Your Feedback Regarding Your Stay. We Apologize That Not All Our Rooms Have Mini Fridges & Microwaves In Them. We Will Look Into This And Mention It To Our Corporate Office. We Are Glad Everything Else With Your Stay Went Well.
5 out of 5
by John-Paul

Best value

Posted Jun 2, 2017 on Hotels
Bang for your buck it's the best in the area
Comment from Hotel Management
Jul 8, 2017
Thank You For Your Feedback! We Are Glad You Enjoyed Your Stay With Us.
5 out of 5
by Henry

Nice surprises

Posted May 31, 2017 on Hotels
Easily found, but far enough back from the Interstate, to be quiet. Staff was very friendly and helpful. Nice touches, such as handouts listing local dining options, a detailed map of local area, and complimentary copy of local newspaper. Good breakfast included. And, quite a good value!
Comment from Hotel Management
Jul 14, 2017
Thank You So Much For Your Feedback Regarding Your Stay. We Are Pleased To Hear You Enjoyed Your Stay With Us & That From Check In To Check Out Everything Was To Your Expectations.