Exterior

Reviews of Best Western Heartland Inn

2.5 out of 5
Best Western Heartland Inn
1416 Broadway Avenue East, Mattoon, IL

Reviews

8.4

Very Good

Rating 10 - Excellent. 215 out of 443 reviews" "
Rating 8 - Good. 135 out of 443 reviews" "
Rating 6 - Okay. 47 out of 443 reviews" "
Rating 4 - Poor. 26 out of 443 reviews" "
Rating 2 - Terrible. 20 out of 443 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Flor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great customer service. It was clean and nice. Breakfast was good too.
Stayed 2 nights in Mar 2024

8/10 Good

Rachael, Winnebago

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need better blackout curtains. Light came in from the sides. Everything else worked well. Good lighting. Liked that there were 3 seating options. Light flickered in bathroom, though. Luggage buggy very rickety.
Stayed 1 night in Mar 2024

4/10 Poor

Julie

Disliked: Cleanliness, amenities
Room dirty. Pool closed
Stayed 3 nights in Feb 2024

10/10 Excellent

Dennis, Marion

Liked: Cleanliness, staff & service, property conditions & facilities
Towels were too rough.
Stayed 1 night in Mar 2024

8/10 Good

Niki

Liked: Cleanliness, staff & service, amenities
The pool was out of order and didnt know til after i already paid. Tv and channels are junk. The bed and pillows were great and comfy.
Stayed 2 nights in Mar 2024

2/10 Terrible

Isiah

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
I didn’t even stay there because the place was trash and y’all still took my money the guy at the desk I asked if the pool worked 5 times before I paid and then as soon as I paid he said it doesn’t work then I paid for two beds and he tried giving me a room with only one bed I just want my money back
Stayed 2 nights in Mar 2024

8/10 Good

Janaih

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was nice & clean
Stayed 1 night in Mar 2024

10/10 Excellent

Ruby

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing The breakfast was the best out of all the hotels we have stayed It was fresh the eggs was hot and not runny scrambled eggs bacon was burnt the sausage gravy was wonderful I could keep going on and on this is the one you would definitely want to stay at
Stayed 2 nights in Mar 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Stayed 1 night in Mar 2024

10/10 Excellent

Sandra

Nice person
Stayed 1 night in Jan 2024

8/10 Good

CHERI

Stayed 1 night in Jan 2024

4/10 Poor

Melvin

Liked: Staff & service
Disliked: Cleanliness, room comfort
Frustrating
The bathroom sink and hand towel had hairs in it and on it and turned me off completely. The refrigerator had a buzzing sound that awakened me throughout the night. The heater is not set correctly.
Stayed 1 night in Dec 2023

10/10 Excellent

Nichole

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed only one night and thought it was very clean, quiet and the staff was excellent.
Stayed 1 night in Nov 2023

10/10 Excellent

Sondra

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so friendly, the rooms were clean and fresh, and the location was perfect! Quiet and tucked away with absolutely no issues at all! Remodeling is nice! I’d definitely stay again and recommend!
Stayed 2 nights in Nov 2023

8/10 Good

Bethany

Liked: Cleanliness, staff & service, room comfort
Clean but a lot of construction noise
Room was nice clean and comfortable. But there was a ton of construction going on. Especially during the day. So the couple afternoons I went back to my room early (3-4pm) there was a lot of construction noise and new paint smell that lingered. So hopefully they’ll be done soon and it will be nicer
Stayed 3 nights in Nov 2023

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No pool
The desk clerk was friendly. The beds were comfortable. The rooms were clean. The room temperature was easy to change. The smoke alarm, though, blinks above the bed. We did not sleep well because of this. Also, the elevator did not work properly. The button to the second floor doesn’t easily register 2. Eventually we were able to get to the second floor. The pool was not working. We chose the hotel because pool was in the description.
Stayed 1 night in Oct 2023

4/10 Poor

melynda

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First room had a weird, buzzing sound start at 3 in the morning. After an hour with no answer from the staff about the noise, demanded a new room. New room had no locking mechinism on door, no working tv, and a pile of dead bugd on the floor.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

6/10 Okay

Kyle

Traveled with partner
Liked: Cleanliness, staff & service
The property has been remodeled but the door to our room stuck and had to be pushed open and pulled closed. In the middle of the ceiling of our room was a fire alarm that had a strobe light. The strobe flashed about every 20-30 seconds and was very disruptive to sleep. If this isn’t corrected I wouldn’t recommend staying here.
Stayed 1 night in Oct 2023

4/10 Poor

Richard

Great breakfast and friendly staff. Killed 2 spiders in room. Multiple false fire alarms. TV remote difficult to use and channels did match the guide.
Stayed 9 nights in Sep 2023

6/10 Okay

Joseph

Liked: Staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
First, the location was hard to find. Secondly, my room was ok however very limited choices in TV channels. A fire alarm went off at 10 p.m. Apparently it was due to the steam coming from the shower that I just took. The elevator was broken. When I pressed the 2nd floor button it took me to the 3rd floor 3 times. Then I walked down a flight of steps to my room. Very inconvenience. Breakfast had limited options. Also, the rooms aren't quiet from other rooms. When I explained all my issues with the front desk in the morning, I was offered a free bottle of water. I would have expected more compensation than that since I paid over $120 for basically 14 hrs.
Stayed 1 night in Sep 2023

8/10 Good

debbie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Best Western- Heartland in Mattoon, IL is Very safe, clean, convenient Hotel close to restaurants and stores. Customer Service was helpful, knowledgeable and friendly.They offered and delivered a great hot breakfast. At the current time the pool was closed for repairs, which we would have used. We would definitely stay again.
Stayed 2 nights in Sep 2023

8/10 Good

Vicki, Stockton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Margaret

Stayed 1 night in Sep 2023

8/10 Good

Robert W

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility with good breakfast
Stayed 1 night in Sep 2023

10/10 Excellent

Margie

Traveled with partner
Liked: Staff & service, property conditions & facilities
Clean new and comfortable great staff
Stayed 1 night in Sep 2023

4/10 Poor

Christopher, Decatur

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Common areas and room were dirty. Lobby and elevator reeked of cigarette smoke. Definitely won’t be back.
Stayed 1 night in Sep 2023

8/10 Good

Jefferoy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Elaine

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
I booked this property because it had an indoor pool & an exercise room. Neither were available to use. Should have said that on the site & I would have booked elsewhere.
Stayed 1 night in Sep 2023

2/10 Terrible

Miguel

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Wanda

Stayed 1 night in Sep 2023

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BW had only taken over the Hampton Inn property for 3 weeks when we stayed and the hotel was super clean and appeared to have all new everything. The breakfast was fabulous instead of just waffles, etc. The staff was so friendly and helpful. The only downside was that the pool wasn't quite ready for opening when we were there. We enjoyed our stay so much, we will definitely stay here again!!!
Stayed 3 nights in Aug 2023

2/10 Terrible

JAMES

Disliked: Amenities
The TV barely worked - 20-30 seconds to change channels, not all channels on guide (If you can find it) are available. Endless black screens, I gave up. The coffee maker didn't work. The SHOWER wouldn't work, the handle just spun and a little water dribbled out the spout. The ice machine didn't work. Breakfast was supposed to be from 6 to 9. 6:15 no food out. I gave up and left in a fury. Worst hotel ever.
Stayed 1 night in Aug 2023

2/10 Terrible

Samantha

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our hotel room door did not lock properly. There was hair and used soap in the shower and a stain on the chair.
Stayed 1 night in Aug 2023

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, rooms were very nice, but the bathroom was a little dirty and minimal toilet paper
Stayed 1 night in Aug 2023

8/10 Good

Ralph

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!
Very clean room! Only issue was it took room four before we found a door that worked so we could enter the room. Smoke alarm went off during the night. Bed was very comfy and love their brand of toiletry.
Stayed 1 night in Aug 2023

2/10 Terrible

Brenda

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The Hotel looked nice from the outside. Inside was the problem. The beds were not comfortable. There was not a bottom sheet on the bed. We had the option to change rooms. I decided to stay in the room. After traveling changing rooms was not in our plans. We got sheets from an employee and put it on the bed ourselves. I hadn't noticed the bathroom problems until the next morning. The bathroom ceiling had water stains. Mold on the walls. There was a storm at night. When I went to the bathroom the next morning there was water on the floor.
Stayed 1 night in Aug 2023

8/10 Good

mark

Freshly painted, but poorly done. Not up to the usual Best Western standars.
Stayed 2 nights in Aug 2023

6/10 Okay

Chad

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

MARIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and friendly workers. Awesome breakfast a great selection
Stayed 2 nights in Aug 2023

8/10 Good

Lydia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Repurpose of the Former Hampton Inn
This hotel was once a Hampton Inn and i was a regular guest there when i came to town. They have improved it greatly. Clean comfortable and affordable.
Stayed 3 nights in Aug 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good!
Stayed 1 night in Jul 2023

6/10 Okay

Melissa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Meh
The A/C in the lobby wasn’t working. The gal at the front desk was very nice and accommodating at checkin. I guess there was no A/C on the first floor which is where our room was. She was nice to change our room to the 2nd floor for us. The A/C in the room was having a hard time keeping up. There were no pillow cases on our pillows. There was also stuff left on the floor in the bathroom. Coffee the following morning was terrible. Very weak. The 2 gals working the desk the morning of our checkout were nice enough, but one of them was on her cell phone the entire time. I had a question about a charge on our bill and she had to put her cell down to help me. When we checked out about 30 mins later, she was still on her cell.
Stayed 1 night in Jul 2023

10/10 Excellent

Josh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Needs work
No pool, being serviced. Room had coffee cups in fridge. Paper and crumbs on floor. Some sort of smoke/Co2 detector lit up the room every minute at night. Still waiting on room charge to be deleted from credit card. Was paid in full on arrival but card was charged for 2 nights after check in. Overall disappointing stay.
Stayed 1 night in Jul 2023

10/10 Excellent

Cinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is newly opened and still cleaning up the small details such as ice buckets and trash cans in the room. Jamie, the front desk person was excellent. She was very patient troubleshooting any issues.
Stayed 1 night in Jul 2023