5 albercas al aire libre y camas balinesas (con cargo)
Ver disponibilidad

Opiniones de Andaz Maui at Wailea Resort - a concept by Hyatt

4.5 out of 5
Andaz Maui at Wailea Resort - a concept by Hyatt
3550 Wailea Alanui Dr, Kihei, HI

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 713 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 191 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 51 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 31 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 14 de 1000 opiniones" "

9.6/10

Limpieza

9.2/10

Servicio y personal

9.2/10

Servicios

9.4/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Maria Dolores

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en junio de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel de Lujo
hotel impresionantemente bello

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Clara I, Tudela, NAVARRA, España

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente Un paraíso

10/10 Excelente

Guy, Palo Alto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en abril de 2024

10/10 Excelente

Bennett

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very family friendly! We loved being able to walk to beach and explore or hang out by one many different pools. Service was overall pretty great with exception of one breakfast server. Didn’t distract from a fabulous time on the property! P.S. We loved the Ohana Lounge for our last day. After we checked out we could hang out by the pool and had a place to shower before driving to airport for a red-eye flight.
Se hospedó 7 noches en marzo de 2024

10/10 Excelente

Brenda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love the hotel for the beach and staff.
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Barbara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Anaid

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

marly

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great contemporary property. Pools have great views of the ocean.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent resort
Se hospedó 3 noches en febrero de 2024

8/10 Bueno

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room and property was great. Staff fiendly except for concierge, who did not explain about included activities.
Se hospedó 6 noches en enero de 2024

8/10 Bueno

katharina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en enero de 2024

6/10 Aceptable

Pamela

Le gustó: Limpieza
No le gustó: Servicio y personal
Sat down at the table to order drinks and food near the bar area tables and server never came. We got up after 20 min. Also spa services were booked so couldn’t utilize any of that. It was cold and rainy during our stay and the room was freezing.

10/10 Excelente

Marlene, Laguna Niguel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lovely staff very happy with the resort
Se hospedó 4 noches en diciembre de 2023

6/10 Aceptable

Xiaoqing

Viaje familiar
No le gustó: Servicio y personal
Over rated, only one jacuzzi, always busy . We only use it for 10 minutes during whole staying.
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Ismael D, Bishop

Se hospedó 7 noches en diciembre de 2023

4/10 Malo

Cody

Viaje en pareja
Le gustó: Limpieza y servicios
No le gustó: Servicio y personal
I wouldn’t recommend this resort to anyone. There are places in the exact same area for much, much better overall value. We booked Andaz for our honeymoon and made multiple calls to ensure they knew why we were staying there. Learned my parents called the day before our arrival to have champagne waiting for us too. Not only was the champagne not there but not even a single word was mentioned about our honeymoon the entire time there. They canceled our $700 luau on property a week prior with no call to provide a refund or help booking somewhere else. Then their “mixology class” is just talking and watching a bartender make drinks that you don’t choose. Thought we would be physically making the drinks while the bar tender instructed us. The name should be changed to “mixology show”. For nearly $1,400 a night with taxes and mandatory valet it was extremely disappointed.
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Christopher Scott

Se hospedó 8 noches en diciembre de 2023

10/10 Excelente

David

Se hospedó 10 noches en diciembre de 2023

10/10 Excelente

Mary Grace

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en noviembre de 2023

10/10 Excelente

Ryan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing food!
Se hospedó 4 noches en noviembre de 2023

10/10 Excelente

Deborah

Loved it
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Jason

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pool was unheated when we arrived but heated the rest of the trip, so that was OK. Cockroach found in the room on two occasions so they could do a better job with pest management. Odd that there were so many pools and only one hot tub. Entryway tree lighting needs to be redone. Several lights were out. Overall, staff and service were good, especially aunt Debbie
Se hospedó 7 noches en noviembre de 2023

10/10 Excelente

Gina

Le gustó: Limpieza, servicio y personal, servicios
Phenomenal stay at Andaz - went for a medical conference and it was clean, quiet, spacious, friendly staff and comfortable for a family with kids of all ages
Se hospedó 6 noches en noviembre de 2023

2/10 Terrible

Kassandra

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I wanted to love this property, however, it was a disappointment. The only people that were kind and hospitable were the valet. The front desk did not care about hospitality, nor decency. We booked with the andazbabymoon promo code, available on the Hyatt website for our stay. My husband called ahead to make sure they knew that was important to me a few weeks before and to confirm the room would have a tub. We booked the room specifically for that amenity and paid an additional 147$ a night for it. When we arrived they gave us a dirty run down room, the bed was a rock and it only had a shower with soap and hair all over in it. We asked them to move us rooms and they refused. We asked them to at least move us to the room we booked for and they said they were all unavailable because they were all booked or being renovated. I felt very socially profiled based on comments that were made, we are an upper middle class family, we stay in resorts regularly but this was our first Hawaii experience and it was awful at the andaz. The four seasons had more activities and dinner options as well as better hospitality for just attending their events. The concierge was rude and acted like we wasted her time by wanting to book excursions and she booked our spa visit at a time that removed the ability to take advantage of the spa amenities, the spa rectified. The island is amazing the people off of the resort were wonderful. I would never stay at the andaz again or recommend them to anyone.

10/10 Excelente

rachel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Babymoon Getaway
Andaz was one of the best resorts I’ve stayed at. All the staff was welcoming and everything was clean and amenities were amazing! Perfect place for our babymoon.
Se hospedó 5 noches en octubre de 2023

6/10 Aceptable

Preeth Kumar

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
3/5 ain’t so bad! Pros: Wonderfully nestled in the flowing Wailea area, the Andaz is a gem of a hotel. The architecture is modern. The space is grand. The grounds are spacious. The gardens are meticulously manicured. It’s a beautiful place to be. Rooms are nice and clean. Modern. Complimentary snacks and water is a nice touch. Views are spectacular. Cons: No breakfast. At the price you pay, breakfast should be complimentary. Parking, I understand should cost something, but $98 a day is too steep ($50 resort fee, $48 parking fee). What makes matters worse is that Valets seem to expect a tip every time they drive your car 50 yards. One valet actually insisted I Venmo them - how unbecoming. Room design, the door leading to the bathroom kept banging into the front door. Annoying. Electronic shade - a nice touch, but an inconvenience since there’s a balcony, so if you want to access the balcony you need to wait 10 seconds for the shade to roll up. Concierge - I asked if there was an upgrade room possibility. I was offered two options $400/night extra or $150 extra per night. I countered and said if they could lower the $150/night to $75-85, I’d do it. The concierge never got back to me. Sad. Also, when I was checking in, they took my CC but never told me what they were charging as a deposit. I had to call down and find out. Overall: A beautiful place to be, but be ready to be price gouged. Would consider going back, but would need to get the room with bfast.
Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

Lacy Lynn, TUMWATER

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We just stayed from august 26-sept 1. Many people canceled trips to Maui during that time period so maybe we were very spoiled by all the great service and quiet atmosphere. The resort itself is beautiful and clean and full of helpful, laid back and happy people. My only complaint is the usual buffet breakfast was not available due to the staff not being able to keep up with the demands of making everything at this time. The breakfast was still amazing, just a little bit limited.
Se hospedó 6 noches en agosto de 2023

10/10 Excelente

John Joseph

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great service every day. Friendly staff, beautiful resort, great dining. Could not as for anything more.
Se hospedó 8 noches en julio de 2023

2/10 Terrible

benjamin

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en agosto de 2023

6/10 Aceptable

Daniel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en julio de 2023

10/10 Excelente

Shirley

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was lovely! Food & drinks were great.
Se hospedó 7 noches en julio de 2023

10/10 Excelente

Eddie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en julio de 2023

10/10 Excelente

Luc

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Spectacular property. Great facilities.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

mary

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
THIS PLACE THE MOST BEAUTIFUL, CLEAN PLACE. EVERYONE WHO WORKED THERE WERE SO NICE IT WAS A 10 OUT OF 10 FOR ME
Se hospedó 5 noches en julio de 2023

8/10 Bueno

AMANDA

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The only thing I was not pleased was we were not greeted with lei because they thought we were local resident…We came all the way from California they thought we were from Hawaii. Staff should consider all your guests fairly regardless if you are a local resident or from another State.
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Amreek

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en junio de 2023

10/10 Excelente

Julie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en junio de 2023

10/10 Excelente

Sadat Rashid

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en mayo de 2023

6/10 Aceptable

Judy Anne

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was clean, had gorgeous facilities and staffs were very polite however, for the price that you already pay for, local calling should be included or at the very least, have a reasonable call rate. Also, for late checkout by another hour, it should not cost $250 when other hotels offer this as complimentary.
Se hospedó 4 noches en abril de 2023

8/10 Bueno

Jason

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice property. The only complaint is the cost of basic items. Coke at the pool, 10$, hamburger 32$, hot dog 17$. Resort fee and parking were quite huge too.
Se hospedó 5 noches en abril de 2023

10/10 Excelente

Shubjeet

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Location, customer service and cleanliness was on top of the line
Se hospedó 5 noches en abril de 2023

8/10 Bueno

Caroline

Se hospedó 5 noches en marzo de 2023

10/10 Excelente

THUY

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
good hotel and service
Se hospedó 4 noches en marzo de 2023

10/10 Excelente

Jennifer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Amazing staff, service, views, dining- everything was incredible we will definitely be back!
Se hospedó 4 noches en marzo de 2023

10/10 Excelente

Michelle Mikesell

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This place is absolutely magical. Perfectly situated on the most beautiful oceanfront property among lush gardens and swaying palm trees. It indeed feels like an exclusive boutique hotel. The service was stellar, the plentiful and delicious buffet breakfast should not be missed, the spa is dreamy, and the pools and private beach are glorious. The only downside is that 2 of the 3 restaurants on-site are specialty, signature restaurants, leaving only one option for more standard fare, and the food options there are very limited. With only a few restaurant options off-property, it would be helpful if the hotel doubled the standard fare food options. But, in spite of that, we will definitely be back.
Se hospedó 7 noches en marzo de 2023

8/10 Bueno

Steven

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 6 noches en febrero de 2023

10/10 Excelente

Susan

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Great location
Se hospedó 4 noches en febrero de 2023

10/10 Excelente

Steven

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2023