Beautiful hotel - outdated and dirty room
Posted Apr 22, 2017
Grounds and staff were excellent. Room was very outdated, peeling wood on doors, dirty bathroom tile, dirty baseboards, bed had many initials scratched in it, dirty carpet - the suite next door looked much more modern and clean. Individual owners choice? Would recommend different suite.
Comment from Hotel Management
Apr 24, 2017 by Lyn Molina-Reiss, Hotel Management
Aloha! Thank you for your review. We're so glad to hear our staff gave you a warm welcome and that you enjoyed our gorgeous location and beautiful property. However, we are sorry to hear that your room was less than satisfactory and invite you to book directly through Aston in the future, as this will ensure that you receive the most updated rooms as well as the convenient amenities we provide to all of our Aston guests. We will share your review with management so that we can make the necessary adjustments to prompt unit owners to invest in the quality of their rooms, but look forward to welcoming you back as an Aston guests in the future. Mahalo.