Beach nearby

Reviews of Aston at the Maui Banyan

3 out of 5
Aston at the Maui Banyan
2575 S Kihei Rd, Kihei, HI

Reviews

7.6

Good

Rating 10 - Excellent. 304 out of 1000 reviews" "
Rating 8 - Good. 358 out of 1000 reviews" "
Rating 6 - Okay. 177 out of 1000 reviews" "
Rating 4 - Poor. 106 out of 1000 reviews" "
Rating 2 - Terrible. 55 out of 1000 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Raquel

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Terry on Mar 20, 2024
Mahalo for staying with us Raquel and hope you enjoyed your time on Maui

10/10 Excellent

Martha

Traveled with family and small children
I rented 3 condos for a group of10. Two were remodeled ours was not but clean looked nice view amazing but dated. One of the condos did not have an elevator. Difficult with luggage and small children. Had a nice clean pool. The grounds were beautiful. Staff was excellent. The location was amazing. 5 minute walk to a beautiful beach. Many restaurants and shops were very walkable, and I would definitely book these condos next time,
Stayed 6 nights in Feb 2024
Response from Terry on Mar 8, 2024
Mahalo for staying wih us Martha and hope you can return!

10/10 Excellent

Julia, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early, and they let us to a pre check in. They weren't ready with our room until 30 min after our check in time. However they had upgraded our room from standard to a suite, with a box of candy and a note to celebrate our anniversary. The staff were friendly and helpful. The facility was located close to the beach and many shops that we frequented during our stay. The property had some blemishes roped off with caution tape, but it didn't negatively impact our stay.
Stayed 4 nights in Feb 2024
Response from Terry on Mar 4, 2024
Mahalo for sharing your positive comments on your stay with us Julia and hope you can return!

6/10 Okay

Alyssa

Traveled with partner
Had a good time and enjoyed the location but the conjoined hotel style room with zero insulation was bothersome. We could hear everything our neighbor was doing and saying and often found ourselves avoiding being ‘home’ until late evening. Front desk staff was short tempered and unhelpful when it came to luggage transporting to our building.. no mention of bellman carts, just told that we had to haul our stuff from main lobby up to our building.
Stayed 10 nights in Feb 2024
Response from Terry on Feb 27, 2024
We apologize for your noisy neighbor and Front Desk should have directed you to utilize the bell carts located at building entry to transport your luggage and hope rest of stay on Maui was an enjoyable one.

10/10 Excellent

John

Stayed 7 nights in Feb 2024
Response from Terry on Mar 20, 2024
Mahalo for staying with us John and hope you can return!

10/10 Excellent

Elizangela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean
Stayed 5 nights in Feb 2024
Response from Terry on Feb 21, 2024
We are happy you enjoyed your accommodations and hope you can return Elizangela

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Feb 2024
Response from Terry on Feb 20, 2024
Mahalo for staying with us Brian and hope you can return!

10/10 Excellent

Joy, Coquitlam

Liked: Staff & service, property conditions & facilities
The room was clean and quiet. I loved being able to walk to the beach and shops. Staff were friendly and helpful. The pool was ok but I prefer the ocean/ beach.
Stayed 5 nights in Feb 2024
Response from Terry on Feb 18, 2024
Mahalo for your nice comments Joy and sounds like you enjoyed your stay here and hope you can return!

8/10 Good

STEVEN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really appreciate the deletion of one night’s charge when our Southwest Airlines flight was cancelled. Staff we encountered were friendly and professional. The grounds were landscaped beautifully and well-maintained. We appreciated the free indoor parking and quick access to the beach. The room itself was dated however the bed was comfortable. The heater/AC was noisy, vents blew directly on to one side of the bed. We had to move a bedside table to divert airflow in order to sleep. After a couple of days the scent in the air changed from a disinfectant smell to a wet dog smell every time the blower ran.
Stayed 5 nights in Jan 2024
Response from Terry on Feb 5, 2024
We appreciate your comments Steven and sounds like you enjoyed your stay overall and hope you can return!

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Terry on Feb 6, 2024
Mahalo for staying with us Robert and hope you can return!

4/10 Poor

Judy

Traveled with partner
Disliked: Property conditions & facilities
The room did not have a second sink for dishes. We were expected to wash dishes in the bathroom sink. We were told we were in a cheap room that did not provide a second sink. I was not told this while I was reserving the room. I did not perceive that what I paid was considered cheap. The furniture was old and scratched. There was one fork provided. As a hotel guest and paying over $250 for cleaning fees I don’t feel I should have to take out the trash. Amenities were a joke. The hand soap bar was the size of a dental floss container. The dish soap container was about the size of a 2 oz bottle. The shampoo and conditioner were in bottles on the wall so I had no idea of their ingredients. Also you had to buy if you needed more amenities. No class. It was noisy and you could hear your neighbors. Also as I checked out I realized I left my IPad in the room so I ran upstairs and asked the cleaning woman if she could let me in the room to get it. She said no. I had to go to the main office. I got the clerk to make me a key, drove back to the room got my IPad, went back to the office and returned the key. This could have been handled differently particularly since I was using a cane. I would never recommend this establishment. It is basically someone’s old condo being rented as a hotel room.
Stayed 2 nights in Jan 2024
Response from Terry on Feb 5, 2024
We appreciate your comments Judy and the Hotel room classification you booked does not have a kitchen like our one bedroom units. The rooms are serviced every 4th day and the fees you paid include reservation fee, Damage Waiver fee and checkout cleaning fee. We hope you enjoyed the area and Maui overall.

2/10 Terrible

suzanne, milford

Disliked: Cleanliness
Bugs of various types in the kitchen including red roaches. Housekeeping came and sprayed twice. Both times the bugs were still there the next morning The staff at the front desk offered to change our room but at that point we were only going to be there one more night. Probably the bugs were already into our suitcases by then. Ugh! Overpriced and resort fees were high. There was a $150 room cleaning fee and they still want you to run the dishwasher, take out the trash and sweep. Of course there are the bugs too! Location okay.
Stayed 3 nights in Jan 2024
Response from Terry on Jan 22, 2024
Please accept our apologies for encountering bugs and with our tropical environment and the recent rains experienced ends to drive them inside. We hope you enjoyed the sites of Maui.

6/10 Okay

Stephen

Business traveler, Traveled with partner
It is nice that it is 3 minute walk to the beach. However, we had a rooster wake us up every morning at 430-5 am. When I asked if we could do a late check out and check out at noon rather than 11 I was told that wasn’t possible. I’ve never asked for a late check out and been told no.
Stayed 6 nights in Jan 2024
Response from Terry on Jan 15, 2024
Mahalo for staying with us Stephen and unfortunately your unit was going to be occupied by owner of unit same day and needed all the time possible to prepare and hope your stay was otherwise enjoyable.

6/10 Okay

Jay

Traveled with family
Liked: Cleanliness, staff & service
Overall experience was good.
Stayed 3 nights in Jan 2024
Response from Terry on Jan 10, 2024
Mahalo for staying with us Jay and hope you enjoyed Maui!

10/10 Excellent

KENNETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Great stay for Christmas, nice place close to the beach.
Stayed 7 nights in Dec 2023
Response from Terry on Jan 3, 2024
Mahalo for staying with us Kenneth and hope you can return!

10/10 Excellent

mark, chicago

Stayed 13 nights in Nov 2023
Response from Terry on Dec 11, 2023
Mahalo for staying with us Mark and hope you can return!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2023
Response from Terry on Dec 6, 2023
Mahalo for staying with us and hope you can return!

10/10 Excellent

Elise, Larkspur

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was in a great location and our room was very clean, well decorated and had a nice view of a vacant lot and not other buildings. Location is so ideal walking distance to beaches, grocery store and restaurants. We had a great stay. Downside was the 4 pm check in as if you get to Maui early there is no place to store luggage and we did see broken in cars on our trip and knew this was an issue (not at this site) and did not want to leave our vehicle in our rental car. I did read the warnings about the cleaning fee but it is still shocking to see how many fees they tacked on our bill when they don't even come and clean every day: $200 Housekeeping departure fee with $34.83 tax on that fee, $39.99 Damage Waiver Fee with $6.97 tax on that fee, $29.99 Reservation Fee with $5.22 tax on that fee. The total extra fees were $317 and more than the room charge per night. If there was some guarantee I would have just as nice of a room the next time I would probably return since the location was so great.
Response from Terry on Nov 13, 2023
We appreciate your informative comments on your stay and am sorry you were unaware of our fees via your travel partner that you booked through.

10/10 Excellent

Xuerong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very nice! Check in and check out was a breeze. The Maui banyan is located right across the street from Kam III beach! Good food options near by as well!
Stayed 3 nights in Oct 2023
Response from Terry on Oct 23, 2023
We appreciate your positive comments on your stay and hope you can return!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
No ice machine on property. Can purchase bag of ice at nearby store. But overall, room and staff were great. Phones not working but staff checked in by text, very responsive. Felt the aloha!
Stayed 4 nights in Oct 2023
Response from Terry on Oct 13, 2023
Mahalo for staying with us and hope you can return in future!

8/10 Good

Horst

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Stayed at the hotel room portion of this property, not the condo’s that are rented out. It’s a little bit dated in the rooms but honestly it was a really great stay. Everything was clean, staff is super nice and helpful, wifi was fine, (wifi speed was 29mbps)… there was a microwave and mini fridge/freezer in there room and coffee machine with coffee and creamers /sweetness provided. Really conveniently located on the main road between Kihei and Waillea. Lots of great food options nearby and beach across the street.
Stayed 3 nights in Oct 2023
Response from Terry on Oct 9, 2023
Mahalo for staying with us Horst and hope you can return!

10/10 Excellent

Fisher Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an amazing place, second time there and it wasn’t a disappointment. Check in was a breeze and our room was clean and lots of towels. Right across from a beautiful beach and plenty of stores and restaurants. Very beautiful spot for all sorts of families
Stayed 7 nights in Sep 2023
Response from Terry on Sep 28, 2023
Mahalo for staying with us again and hope you can return again next year!

10/10 Excellent

Takayuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Terry on Aug 30, 2023
Mahalo for staying with us and hope you can return!

10/10 Excellent

Julio Angel Rios

Stayed 4 nights in Aug 2023
Response from Terry on Sep 2, 2023
Mahalo for staying with us and hope you can return Julio!

8/10 Good

Jose

Traveled with group
Liked: Cleanliness
This place was good, however portions of the room seemed to be outdated and it needed more detail to cleanliness. Overall the stay was good, but could have been excellent, if it wasn’t for the issues previously mentioned.
Stayed 6 nights in Aug 2023
Response from Terry on Aug 9, 2023
We appreciate your comments and hope your stay on Maui was an overall enjoyable one.

6/10 Okay

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Problem with noise from other people's children loud and unruly running down the halls and slamming doors. The whole stay. Sadly I was unable to relax.
Stayed 11 nights in Jul 2023
Response from Terry on Aug 7, 2023
So sorry to hear about the noise as we were not aware of this issue from any other guests and property is typically very quiet and peaceful.

2/10 Terrible

Ava

Traveled with partner
Disliked: Staff & service
The location is not bad, but the walls are paper thin. Anytime our neighbors had a conversation I could actively participate in their dialogue. Our neighbors had two small kids, so we tried to be out of the room as much as possible. The AC in our unit was very noisy, I am a heavy sleeper but it kept waking me up through the night. I asked to have our rooms changed twice in the first couple of days, but I was told there was no room available. It was also impossible to reach the housekeeping anytime of the day, anytime I needed something I needed to walk a few minutes to the office.
Stayed 7 nights in Jul 2023
Response from Terry on Jul 13, 2023
We apologize for not being able to relocate you Ava to a unit with no children next door and the the AC noise and hope your sightseeing on Maui was enjoyable.

2/10 Terrible

PRADEEP KHATRI, AND MIKEL HASA OR FARRAH

Traveled with family
Disliked: Staff & service, property conditions & facilities
The first night the blinds fell to floor at 2 am bathroom door does not work properly the staff especially charged extra for room that was not disclosed I had 2 rooms and the photo above bed fell on the bed while I was sleeping right on my face the bath door does not lock in 2nd room
Stayed 5 nights in Jul 2023
Response from Terry on Jul 10, 2023
We are aware of the blinds falling but were unaware of the bathroom door not locking along with the artwork above bed falling. I personally checked this and not sure how this could have happened. Your booking channel should have informed you of our fees that are disclosed to all and hope your stay was otherwise enjoyable on Maui.

6/10 Okay

Mark

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We checked in on 6/12 and dropped off our luggage until our room was ready. The girl at the desk was so rude, did not even acknowledge us when we walked in. Acted bothered that we requested an early check-in. Said she would call us when our room was ready but never did. When we finally checked in at the check in time, she was gone and the gentleman that took her place was friendly, which we were thankful for. Too much light coming into the room. We could not sleep at all.
Stayed 3 nights in Jun 2023
Response from Terry on Jun 26, 2023
We appreciate you sharing comments on checkin and apologize for the lack of Aloha from our Guest Service Agent, but pleased to hear the next agent was helpful and hope you enjoyed your time on Maui.

8/10 Good

bianca

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk lady was very nice the only thing is the bed was very sqeaky,but great time there.
Stayed 5 nights in Jun 2023
Response from Terry on Jun 24, 2023
Mahalo for staying with us Bianca and hope you can return!

10/10 Excellent

JAMIE

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place, the room was clean, the kitchen was complete, we got there after hours and the check in was easy, the only thing is that there is a charge of $317 for housekeeping fees when you get there, so read the whole information on Expedia, I knew already when I booked it. Other than that, I recommend this place.
Stayed 4 nights in Jun 2023
Response from Terry on Jun 24, 2023
We apologize for you not seeing the fees that are charged for all guest stays and they cover check in, Damage Waiver fee and check out cleaning service and hope you enjoyed your time on Maui.

10/10 Excellent

Araceli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We like our room it was clean the beach was across the street. Front desk staff are very welcoming and friendly. We would definitely stay again.
Stayed 5 nights in Jun 2023
Response from Terry on Jun 19, 2023
We appreciate your nice comments Araceli and hope you can return to Maui!

10/10 Excellent

Jordan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For the price I thought this place was excellent. The kitchen was a surprise and having a cheap wife, came in handy. Also, the condo had chairs, ice chests, umbrellas and other beach amenities that really came in handy. Such a great stay
Stayed 5 nights in May 2023
Response from Terry on Jun 2, 2023
Glad to hear you enjoyed your stay Jordan and hope you can return,

8/10 Good

Xinghui

Stayed 5 nights in Apr 2023
Response from Terry on Jun 19, 2023
Mahalo for staying with us and hope you can return!

8/10 Good

David, Palo Alto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We like the location
Stayed 4 nights in May 2023
Response from Terry on Jun 2, 2023
NIce to hear David and hope you can visit again!

2/10 Terrible

Mark

Disliked: Staff & service, property conditions & facilities
Charged a cleaning fee of $240 and did not receive any cleaning.
Stayed 3 nights in May 2023
Response from Terry on Jun 2, 2023
I am sorry you were not made aware of the checkout cleaning charge as we state it in all of our booking collateral and hope your stay was otherwise enjoyable

6/10 Okay

Akash

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in May 2023
Response from Terry on May 18, 2023
Mahalo for staying with us and hope you enjoyed your stay.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Terry on May 12, 2023
Mahalo for staying with us James and hope you can return!

4/10 Poor

sumit

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
better hospitality ,pleasing staff to welcome you..
Stayed 3 nights in Apr 2023
Response from Terry on May 4, 2023
We are sorry you were dissapointed with the staff and more information would be helpful if you could provide directly so we could address this.

6/10 Okay

Sarah

Traveled with pets
Nothing really
Stayed 7 nights in Apr 2023
Response from Terry on Apr 28, 2023
Mahalo for staying with us Sarah and hope you enjoyed your time in Maui

4/10 Poor

Vibhuti

Disliked: Amenities
Stayed 4 nights in Apr 2023
Response from Aston on May 9, 2023
We apologize if we did not meet your expectations and hope you enjoyed Maui overall

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Terry on May 9, 2023
Mahalo for staying with us at Maui Banyan Lisa and hope you can return!

10/10 Excellent

Daniela

Liked: Cleanliness
Stayed 3 nights in Apr 2023
Response from Terry on May 9, 2023
Mahalo for staying with us at Maui Banyan!

10/10 Excellent

philip e

Liked: Staff & service, amenities, property conditions & facilities
clean nice location
Stayed 5 nights in Apr 2023
Response from Terry on Apr 18, 2023
Mahalo for staying with us Philip!

8/10 Good

Venugopal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is at prime location and few beaches are walkable
Stayed 4 nights in Apr 2023
Response from Terry on Apr 18, 2023
Mahalo for staying with us Venugopal and hope you can return

6/10 Okay

Udom

Stayed 4 nights in Apr 2023
Response from Terry on May 2, 2023
Mahao for staying with us and hope you enjoyed Maui

10/10 Excellent

Tiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maui Banyan is one of our favorite places to visit. Convenient location, right across from the best beach. Great staff. I can't wait to go back.
Stayed 4 nights in Apr 2023
Response from Terry on Apr 18, 2023
Mahalo for staying with us Tiana and can't wait for your return!

10/10 Excellent

Alexis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, and relaxing.
Stayed 7 nights in Mar 2023
Response from Terry on Apr 18, 2023
Mahalo for staying with us Alexis and hope you can return.

10/10 Excellent

Arthur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property across from beach. Short 5 min walk to beach.
Stayed 7 nights in Feb 2023
Response from Terry on Apr 18, 2023
Mahalo for staying with Arthur and hope you can return

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice stay! Location was great and lots of things in walking distance. Parking was ok, no elevator so if issues with stairs, then not great and did not see any handicap spots. Room was small but nice. Shower was very nice. View was beautiful.
Stayed 4 nights in Jan 2023
Response from Terry on Jan 30, 2023
Mahao for staying with us Julie and hope you can return to Maui!