Outdoor pool

Reviews of Sugar Beach Resort

Sugar Beach Resort
145 N. Kihei Road, Kihei, HI

Reviews

8.6

Excellent

Rating 10 - Excellent. 439 out of 969 reviews" "
Rating 8 - Good. 372 out of 969 reviews" "
Rating 6 - Okay. 115 out of 969 reviews" "
Rating 4 - Poor. 30 out of 969 reviews" "
Rating 2 - Terrible. 13 out of 969 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Shawn

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Great location. Sort of central to everything we were doing. Tour service (Coalette) was super helpful. On site massage (Massage Maui) was great! Dinas was great for a quick bite. The scenes was just amazing. We will definitely be back!
Stayed 7 nights in Oct 2021

8/10 Good

Vicki

Liked: Cleanliness, room comfort
Nice place
Beautiful view from upper floor and very comfortable
Stayed 6 nights in May 2021

6/10 Okay

Marie

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
Oceanfront view and on the beach was fantastic. We ate on patio every morning and listened to the waves which was great. Bedroom is on other side so not noisy while sleeping. There were spots on the carpet in front of the door that were not appealing to see when you walk in. Also the carpets and area carpets seemed like they needed cleaning. Area carpets had spots that looked like they could've been easily washed out. Shower door was broken but management was going to fix it fast. Shower is very small and needs upgrading. Kitchen needs upgrading also as its pretty old but still functionaland it was nice to have a full kitchen with pans and dishes and a coffee-maker. All-in-all we loved it tho, cuz of the oceanfront and views and being on a nice beach.
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Perfect location.
Stayed 5 nights in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Loved the area we stayed in, was close to the freeway and close to everything. From our balcony looking out was the beach. Beach was beautiful and not crowded. Would stay here again.
Stayed 7 nights in Jun 2021

2/10 Terrible

rochelle

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Horrible Stay june2021! from California
Horrible experience when we got to Sugar Beach Resort. We reserved 2 rooms on hotels.com and already paid since April 2021. When we got there only 1 room was reserved and the receptionist said she couldn't help us. Called hotels.com several times and waited 2-3 hours (ruined our whole day due to waiting for a response and being put on hold). Called Vacasa and they said only 1 room was reserved but explained that I reserved 2 rooms and paid full price since April but they said it's hotels.com fault. They can't give us another room because the resort was fully booked but we could stay at the resort with 6 adults and 2 kids in 1 room. It was very uncomfortable sharing 1 bedroom and 1 bathroom. Vacasa and hotels.com are pointing at each other who's fault for not reserving 2 rooms even though they got my money. I called hotels.com for a refund for the other room since yesterday and no response yet. I will give them 48 hours to call me back or I will call my lawyer for the inconvenience and stress this whole situation caused us.
Stayed 7 nights in Jun 2021

8/10 Good

Virgil

So so
The pictures on the site were somewhat deceptive in that they included a photo that showed an ocean view which this unit clearly did not have. That photo should be removed. Aside from that the lanai view facing the little koi pond and waterfall with a peek a boo view of the ocean was pleasant. The unit itself needs some updating. The carpet is very tired looking. Housecleaning was subpar: the fitted sheet on our bed had a stain that looked fresh (like blood) so I stripped the bed and the stain came right out indicating that perhaps the cleaner forgot to change this from the previous occupant. The pillows were limp and old. Invest in some new pillows please.
Stayed 9 nights in May 2021

4/10 Poor

Brian

Disliked: Cleanliness, room comfort
Sugar Beach Resort leaves a sour taste in my mouth
Definitely no sugar here. The best part about the stay was proximity to the ocean and the views. The place is a dump and needs a remodel. Power outage and then water leaks. While on vacation was interrupted by maintenance so they can go inside to check on a water leak. Then we find out the water will be turned off the next day for a few hours. Can you imagine lounging in your condo and being told that you won't have any of the amenities you paid for? Good thing we were out exploring the island that day. Check in time is 3pm and check out time is 10am? No shaka love here..
Stayed 5 nights in May 2021

6/10 Okay

Linda

Liked: Room comfort
Disliked: Cleanliness
Beach front
When we first arrived I was concerned about the dirty carpet prior to our arrival. The Mgmt company had the carpet cleaned. The location is wonderful easy access to Kihei, Lahaina and the airport. The ocean is steps away and you can fall asleep to the sounds of the waves.
Stayed 10 nights in May 2021

10/10 Excellent

Marshall

Traveled with family
Liked: Cleanliness, room comfort
Breath taking view
My first time to Maui and this confo location was perfect. Everything we needed and centrally located. This condo helped make my first trip spectacular.
Stayed 5 nights in May 2021

10/10 Excellent

Ivette

Traveled with group
Liked: Cleanliness, room comfort
Stayed 6 nights in May 2021

10/10 Excellent

Russell

Liked: Cleanliness, room comfort
Will be back.
Nice, clean unit. Fully equipped including full kitchen.
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I like the location
Stayed 5 nights in May 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our 3rd time staying at sugar beach condos. Beautiful property
Stayed 6 nights in May 2021

8/10 Good

Adam

Liked: Room comfort
The resort property is fantastic. Beautiful grounds, great pool and hot tub, plus it is directly on the beach. Just a short stroll down the sand to some of the most amazing views. The room itself had everything you need as a base on Maui but the current rental car shortage made transportation a challenge. Also be aware this is a very family oriented resort, so there were a lot of kids playing around the pool.
Stayed 6 nights in May 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Property conditions & facilities
Lady working in office could have been a lot nicer. A little’Aloha’ goes a long way
Stayed 9 nights in Apr 2021

10/10 Excellent

marianne kim

Liked: Cleanliness, room comfort
Condo was lovely and well stocked. Our only problem was the confusing communication between hotels.com, the company that manages the property and the office at the condo. The division of labor between the three groups may be obvious to the owner but is confusing to the renter.
Stayed 6 nights in Apr 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We fell in love with this condo! The views are beautiful! It’s an end unit that provides direct access to the beach! Don’t want sand everywhere? Walk along the grass to the lounge area where there are lots of comfy lounge chairs and a swimming pool and hot tub! The condo was full of everything someone would need for a week by the beach. It was nice to be able to cook in the kitchen if we wanted or take a short drive to some amazing restaurants! We are definitely coming back!
Stayed 5 nights in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great condo! Have stayed here a few times and have always enjoyed my trip. The condos have usually been a bit dated, but were always clean and comfortable. They also have all of the amenities that you would need, like kitchen utensils and beach gear etc. The big plus is that it’s right on the beach, not near the beach. I have stayed in ocean front and ocean view, and both have spectacular views of the ocean. Highly recommend!
Stayed 7 nights in Apr 2021

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness
No issues place look good just need updates the condominium
Stayed 7 nights in Mar 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness
Convenient location on the island. Short distance to airport, restaurants and right on the beach! Having the elevator was good for managing luggage. Management was very receptive and friendly. Check-in was very smooth. Keyless entry is a definite plus. Appreciated the abundance of towels, extra paper towels and toilet paper. Access to beach, beach chairs and pool area were nice. The only downside is that the hot tub was crowded at night. Condo could use an update in furniture and lighting. We had trouble getting the cable to work on the TVs. The restaurant onsite had decent food for a quick bite, but would recommend going to other restaurant locations. Other guests/residents are very respectful and friendly. Good spot for more local feel.
Stayed 4 nights in Mar 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing view. Very comfortable with all the amenities and convenience. Great beach, quiet and relaxing. Extended our stay twice!
Stayed 4 nights in Feb 2021

10/10 Excellent

Randall

Liked: Cleanliness, room comfort
Amazing Ocean Views
Amazing vacation. This is an ocean front condo. Be aware that if you want to see the ocean you should request ocean front or ocean view. The property has 6 floors and half of the first floor is garden view only. That said it is our favorite location!
Stayed 7 nights in Dec 2020

10/10 Excellent

Julie

Liked: Cleanliness, room comfort
Paradise
Beautiful beach , location and beautiful decor inside room , clean and very comfortable, would definitely stay here again
Stayed 2 nights in Nov 2020
Response from Condominium Rentals Hawaii on Dec 14, 2020
Mahalo for your stay at the Sugar Beach Resort. It is our goal to assure that each guest staying with us has a remarkable and memorable stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 28 nights in Nov 2020
Response from Allan on Dec 17, 2020
Mahalo for the five star review

10/10 Excellent

Mas, Pa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice quiet location, easy access with pool, ocean and sandy beach within your view.
Stayed 7 nights in Oct 2020
Response from Condominium Rentals Hawaii on Dec 14, 2020
Mahalo for your stay at the Sugar Beach Resort. It is our goal to assure that each guest staying with us has a remarkable and memorable stay.

10/10 Excellent

Jill, Green Bay, WI

Traveled with partner
Liked: Cleanliness, amenities
The property is located directly on the beach. Every where you look is white sandy beach! I’m looking forward to going back again! Mahalo
Stayed 9 nights in Feb 2020

6/10 Okay

Thomas

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Clean and close to beach. Has nice views. Away from busy areas. Drunk people over crowded the hot tub and pool area every single night. There were people ignoring all rules with class beer bottles in pool and diving in. Employees saw it all and said nothing so we stayed out of pool area. Check out time is ten and check in time is three, but not a minute sooner. Lady in equipment rental store was rude as could be.
Stayed 5 nights in Mar 2020
Response from AK on May 4, 2020
Aloha , Thank you for your review. We are sorry to hear about the inconveniences of your stay regarding the hot tub area. However we are happy to hear you enjoyed the room. Mahalo, Reservations!

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. The view amazing. The room had everything we needed
Stayed 5 nights in Mar 2020
Response from AK on May 4, 2020
Aloha , Thank you for your great review. We are happy to hear you enjoyed your stay with us and hope you return in the near future. Mahalo, Reservations

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities
The view and clean was very nice. Having beach chairs, small cooler provided would be nice for outings. But would stay here again.
Stayed 10 nights in Mar 2020
Response from AK on May 4, 2020
Aloha , Thank you for your great review. We are happy you enjoyed your stay with us and hope you return in the near future.

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Stayed 7 nights in Mar 2020
Response from AK on May 4, 2020
Aloha , Thank you for your great review. We are happy you enjoyed your stay with us and hope you return in the near future.

10/10 Excellent

Robert, North Yarmouth, Maine

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Everything you would want in a home away from home. No complaints what so ever. I would give a 5 star.
Stayed 5 nights in Mar 2020
Response from AK on May 4, 2020
Aloha , Thank you for your great review. We are happy you enjoyed your stay with us and hope you return in the near future.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and helpfulthe grounds and rooms were explicit.We hzd a beautiful o ezn viewWe love Sugzr bezch wzlking. Love to go back !!!Easyacess to everything!
Stayed 8 nights in Jan 2020
Response from AK on Feb 5, 2020
Thank you for your review and we hope to see you in the near future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property before and have never been disappointed. Will be back again.
Stayed 7 nights in Jan 2020
Response from AK on Feb 5, 2020
Thank you for your review.

6/10 Okay

Brianreal, Scottsdale Arizona

Business traveler
Disliked: Cleanliness, amenities
Needs to be updated and painted All the rooms are very dated the property has not been painted in sometime It could be a really nice property
Stayed 7 nights in Jan 2020
Response from AK on Feb 5, 2020
Thank you for your review.

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Ordinarily nice, but now...
On an ordinary day, this is a lovely place to stay. Nice amenities, convenient to locations, good beach view. However, my new bride and I booked to honeymoon here, but were told the night before we arrived that the A/C went out and there was no ETA on replacement. It was no one's fault, but the policy banned leaving windows open to keep the place cool, and in the Hawaiian sun, temps got up to 80+ degrees during the day. It made for some warm nights, no return trips for afternoon naps or lunches at the condo, and an overall diminished experience. Management only offered an 8% refund, which was a nice gesture, but not enough to make an unexpectedly sweaty and uncomfortable honeymoon right. I wrote to management to explain, and they were politely firm On an ordinary day I'd recommend the place, but to be honest, there are nicer places at the same price point, and at this point I'd be willing to hedge my bets that they'd square things away better than Sugar Beach.
Stayed 5 nights in Dec 2019
Response from AK on Feb 5, 2020
Thank you for your review.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities
Nice property. Was very windy though the entire time we were there. Of course this is nothing bad about the property itself but we might choose a different part of Maui next time
Stayed 4 nights in Jan 2020
Response from AK on Jan 9, 2020
Aloha , Thank you for writing a review ! We appreciate it .

4/10 Poor

Cata

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
This was our 4th visit back to this resort. The beach is beautiful. The air conditioning was our in our room for 5 of the 7 days we were here and our room temp was 82!
Stayed 7 nights in Dec 2019
Response from AK on Jan 4, 2020
Aloha Cata, We do apologize for the inconvenience of the air conditioner going down. We wish we could assist you with that but unfortunately that ac issue is part of the properties control and special parts needed to be ordered from off-island. Again we do apologize for the inconvenience. Mahalo, Reservations

6/10 Okay

Verified traveler

Traveled with group
did not like protruding bedframe that was too easy to get gouged...toilet too low to sit comfortably down on and area around very small no grab bars, breeze and windy noise from entry door (air gap?)
Stayed 3 nights in Dec 2019
Response from AK on Jan 3, 2020
Aloha , We apologize for the inconvenience you have experienced.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities
Excellent location with access to the Sugar beach and most other sites in Maui.
Stayed 9 nights in Dec 2019
Response from AK on Jan 2, 2020
Aloha , Thank you for taking some time to write a great review!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
This property is an excellent facility. The beach access was wonderful and one of the best beaches on Maui, we walked many of the beaches and this stretch of beach was the best.
Stayed 9 nights in Dec 2019
Response from AK on Dec 19, 2019
Aloha, Mahalo for your awesome review! We are glad to hear you enjoyed your stay. Mahalo, Condominium Rentals Hawaii

10/10 Excellent

Monika L.

Liked: Cleanliness
Awesome
This place is awesome! What a bargain for it right on beach, with clean warm pool and hot jacuzzi. Love the grills right on beach. Very upkept property with them nonstop cleaning landscape. Beach is awesome and waves are not too crazy like most other beaches in Maui and great for snorkeling, paddling. Deeper in the beach there’s coral so bring swim shoes. Sand is not rocky at all :) Very clean and we had everything we needed including dish soap, paper, toilet paper, soap in shower, detergent for laundry, beach chairs/coolers and toys etc. I asked for lowest level for my kids to play outside and they accommodated our request easily. Some work needed as far as painting hallways to our room or a ceiling in our bath chipping just very minor things but it was very clean otherwise! I would def return. It’s an older crowd but they were good to us. I made sure my kids didn’t get too crazy! I think next time we will do beachfront!
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One complaint - no towel racks, really. We hung towels on back of dining chairs. Otherwise 5 stars. Large space. Very clean. Washer and dryer in unit. Fully stocked with appliances, dishes and pots and pans. TV in living room and bedroom. Private outside eating area. Grounds were immaculate. Pool and hot tub. On the beach. Lots of free parking. Restaurant on site. I highly recommend.
Stayed 4 nights in Nov 2019
Response from AK on Dec 11, 2019
Aloha , We apologize for the inconvenience of no towel rack. However we are glad to hear you enjoyed your stay and hope you return in the near future. Mahalo, Reservations

8/10 Good

KristiJorgenson, Minneapolis

Traveled with partner
Liked: Cleanliness, amenities
The unit we stayed at was wonderful - close to parking, the pool and the beach. The bed was comfortable, it was very clean, wonderful! I would definitely come back and recommend to others
Stayed 3 nights in Nov 2019
Response from AK on Dec 11, 2019
Aloha Kristi, Thank you for taking the time to write a wonderful review. We appreciate the feedback!

4/10 Poor

Derwin

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Everyone was lovely. Only thing I can say was there was a young lady at the Front Desk at the Resort who was unkind. Didn’t provide any help with my question and my confirmation of the late check out. It was like I was bothering her.
Stayed 8 nights in Nov 2019
Response from AK on Nov 14, 2019
Aloha , This is Condominium Rentals Hawaii and not the Sugar Beach Resort. We are sorry to hear that the lady at the front desk at the property was rude and do apologize for what you experienced and will notify their front desk for her behavior. We thank you for taking the time to write a review and hope to see you in the near future!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and well equipped condo, friendly and responsive staff, excellent location right by the beach. I would stay there again and recommend it to others
Stayed 4 nights in Oct 2019
Response from ak on Nov 5, 2019
Mahalo for your review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from ak on Oct 29, 2019
Mahalo for your review. We appreciate it!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beautiful will go back for third time for sure right on the water and beautiful views
Stayed 14 nights in Oct 2019
Response from ak on Oct 28, 2019
Thank you for your review and we hope to see you again in the near future. Mahalo, Condominium Rentals Hawaii

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019
Response from ak on Oct 23, 2019
Mahalo for your review