9 outdoor pools, sun loungers

Reviews of Grand Wailea Maui, A Waldorf Astoria Resort

5 out of 5
Grand Wailea Maui, A Waldorf Astoria Resort
3850 Wailea Alanui Drive, Kihei, HI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 664 out of 999 reviews" "
Rating 8 - Good. 190 out of 999 reviews" "
Rating 6 - Okay. 86 out of 999 reviews" "
Rating 4 - Poor. 38 out of 999 reviews" "
Rating 2 - Terrible. 21 out of 999 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Grand Wailea, property and amenities were incredible including pools, beach, photo package, shopping, dining etc.. Highly recommend!!
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Aloha Jeff,Thank you for taking the time to provide your wonderful review of your stay with us at Grand Wailea, A Waldorf Astoria Resort. It is incredibly rewarding to hear that our luxurious amenities and services exceeded your expectations. We take great pride in crafting an unparalleled experience for our guests, and it was a pleasure to have you. We look forward to welcoming you back in the future for another unforgettable experience.Mahalo,Wendle Lesher,General Manager

10/10 Excellent

Britt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Wailea was amazing, the staff is great and provide top notch service in every aspect.
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Aloha Britt,It was a privilege to host you at Grand Wailea, A Waldorf Astoria Resort. Our staff will do everything possible to deliver an exceptional experience, and we appreciate your kind words on our impeccable service. We hope to create more memories with you, so please consider returning in the futureMahalo,Wendle Lesher,General Manager

10/10 Excellent

DANIEL, LAS VEGAS

Liked: Staff & service, amenities, property conditions & facilities
The property was beautiful and clean. The amenities were also great. But the best part was the service and hospitality provided by the staff. They were super friendly and top notch!
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Aloha Daniel,Thank you for choosing Grand Wailea, A Waldorf Astoria Resort, and for sharing such a delightful, five-star review. Our team works hard to ensure our guests have a stay they will remember for years to come, so they will be honored to read your kind comments. We look forward to welcoming you back for another dreamy experience.Mahalo,Wendle Lesher,General Manager

10/10 Excellent

Megan Laura, Rexford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property and stay
Stayed 8 nights in Feb 2024
Response from General Manager on Mar 1, 2024
Aloha Megan,It was such a pleasure to welcome you to Grand Wailea, A Waldorf Astoria Resort. We appreciate your kind words and are delighted you enjoyed your experience. Thank you for your review and perfect rating, and we hope to welcome you back soon.Mahalo,Wendle Lesher,General Manager

10/10 Excellent

Steve

Liked: Property conditions & facilities
Very nice and welcoming
Stayed 5 nights in Feb 2024
Response from General Manager on Feb 27, 2024
Aloha Steve,A warm welcome goes a long way at Grand Wailea, A Waldorf Astoria Resort! We are so happy to have earned such positive feedback for our hospitality, and we hope you had an unforgettable time in Hawaii. It would be an honor to host you again!Mahalo,Wendle Lesher,General Manager

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our visit here so much! Friendly staff. Excellent dining! Highly recommend!
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 30, 2024
Aloha David,Thank you so much for choosing to stay with us at Grand Wailea, A Waldorf Astoria Resort. Our goal is to provide every guest with exceptional service, so we're thrilled you enjoyed your experience. We appreciate your recommendation and hope to welcome you back in the future.Mahalo,Wendle Lesher,General Manager

10/10 Excellent

Akiko, Weldon Spring

Stayed 3 nights in Jan 2024

4/10 Poor

Joseph

Stayed 4 nights in Mar 2023

10/10 Excellent

Cara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most amazing place I’ve ever stayed! Everyone is over the top friendly, and the grounds are beyond what I could’ve imagined. It was an amazing place for my daughter, and we enjoyed the pools and the beautiful beach access. The food and drinks at the resort are very expensive and that was a little bit of a shock, but I would do it all over again
Stayed 5 nights in Nov 2023
Response from General Manager on Dec 7, 2023
Aloha Cara,Thank you for sharing your comments with us. We are delighted to know that you had a truly enjoyable visit and appreciated our friendly staff members, beautiful pools, and lovely beach access. It was a pleasure hosting you, and we hope to see you again in the future. Mahalo,JP Oliver,Managing Director

8/10 Good

Deborah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely grounds. nice lounge. The rooms should have microwaves. I know that is the new thing. remove them so people will buy from restaurant or deli. It is bad when you dine at the olivina, and have half your dinner you have to toss bc you can't reheat. what a waste of food when you talk about going green. The coffee is nespresso. Most people like plain coffee in the morning, and there was no tea. I saw a man purchase a coffee pot. again-transparent- bottom line is squeeze the customer. other than that nice.
Stayed 7 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Aloha Deborah,Thank you for taking the time to leave such a thoughtful review. We're grateful for your kind compliments and insightful comments, which we'll pass along to our team. It was such a pleasure having you here, and we look forward to your return!Mahalo,JP Oliver,Managing Director

10/10 Excellent

james

Stayed 6 nights in Nov 2023

10/10 Excellent

Julie

Liked: Cleanliness
Stayed 5 nights in Oct 2023

10/10 Excellent

Shelley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby area. The property was well maintained and wonderful to walk through.
Stayed 2 nights in Sep 2023
Response from General Manager on Nov 10, 2023
Aloha Shelley,We enjoyed having you as our guest at Grand Wailea and are pleased to learn our beautiful lobby, and well-maintained appearance played a positive role in your experience. Thank you for the kind words, and come back soon.Mahalo,JP Oliver,Managing Director

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and hotel rooms
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 10, 2023
Aloha Elizabeth,We're so happy to know that you enjoyed both our amazing team members and wonderful accommodations during your stay! Thank you so much for the perfect rating, and we hope you'll join us again soon. Mahalo,JP Oliver,Managing Director

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is awesome and the staff is really nice, there is a lot of renovation going on at the resort.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 24, 2023
Aloha Brian,Thank you for your excellent review! We are excited for our multi-faceted revitalization and will soon offer a fresh, modern interpretation of Hawaii, with the relaxed elegance Grand Wailea is known and celebrated for, while also preserving its rich heritage and unique character. We look forward to welcoming you back anytime you're looking for another great getaway.Mahalo,JP Oliver,Managing Director

8/10 Good

Patrick, Lakewood Ranch

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous and well manicured property. The staff is amazing and top notch for cleanliness. Unfortunately from a timing standpoint there were some renovations going on that was unexpected and caused a few of the restaurant and bar amenities to be off-line. We really wanted to use HumuHumu bar and grill but it wasn’t available and some of the construction started early in the morning outside our room which was a bit of a distraction.
Stayed 4 nights in Oct 2023
Response from General Manager on Oct 23, 2023
Aloha Patrick,We were honored to host you at Grand Wailea, A Waldorf Astoria Resort. It sounds like our property provided a beautiful backdrop to your getaway. Please accept our apologies that you were impacted by the closures during your vacation. Rest assured, we'll continue to adjust and find new solutions to avoid disruptions to the guest experience. If your adventures bring you back to our island, we hope to have the pleasure of welcoming you back to our resort. Mahalo,JP Oliver,Managing Director

10/10 Excellent

Ernest

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff.
Stayed 6 nights in Oct 2023
Response from General Manager on Oct 18, 2023
Aloha Ernest,Mahalo! It was a delight to welcome you to Grand Wailea, and we are thrilled you were impressed. We do have one of the best teams in the business, and they will all be honored to know how much you enjoyed their kind service. Your lovely five-star review is truly appreciated, and we hope to have another opportunity to welcome you back and impress you once again.Mahalo,JP Oliver,Managing Director

10/10 Excellent

Janet

Stayed 4 nights in Oct 2023

10/10 Excellent

Jon, Waco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out favorite destination. We keep coming back because it is the best! Your blood pressure lowers 30 points as soon as you walk in the lobby upon arrival. Don’t miss it.
Stayed 5 nights in Oct 2023
Response from General Manager on Oct 11, 2023
Aloha Jon,Thank you for your five-star review! We're thrilled to hear that Grand Wailea is your favorite destination. It's wonderful to know that you find our lobby to be a calming and enjoyable place. We truly appreciate your loyalty and can't wait to welcome you back for another relaxing and memorable stay. Mahalo,JP Oliver,Managing Director

6/10 Okay

Larry

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The room smelled musty and moldy. We were harassed the entire time about wrist bands around the pool area. After losing a wristband we were told that we could not use the pool for the rest of the day. Another day we didn’t go to the activity center to update our daily wristband and was yet again denied to use the pool. For paying over $1000 a night I expected better service. We were charged for valet parking even on the days we didn’t use the vehicle. I wouldn’t recommend staying here and definitely won’t be back. The property was gorgeous though and a big shoutout to Danny at the Surf Haus for being a wonderful soul and his politeness!
Stayed 8 nights in Sep 2023
Response from General Manager on Sep 26, 2023
Aloha Larry,Thank you for sharing your experience with us. We are thrilled that our team member Danny and our gorgeous property made a positive impact on your stay with us. However, we are disheartened that we were unable to meet all of your expectations. We hope that you were able to bring up the issues with our front desk team for immediate assistance. Unfortunately, we must utilize wristbands to provide the safest and quality experience when guests use our pool. Your feedback is important to us, and we will surely share it with the rest of our team for improvement. In regards to the charges, we advise you to reach out to us offline so we can further assist you. Please consider booking another stay with us so we can show you a perfectly rated visit. Mahalo,JP Oliver,Managing Director

10/10 Excellent

Donald Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were very friendly and helpful. Room was upgraded to one with a view of the ocean.
Stayed 6 nights in Sep 2023
Response from General Manager on Sep 26, 2023
Aloha Donald,We were delighted to welcome you to Grand Wailea during your recent visit. It's wonderful to hear you had a positive experience and that you appreciated the wonderful ocean views from your upgraded room, as well as the friendly hospitality our team provided. Thank you for taking the time to share your kind words, and we hope to have the pleasure of your company on another occasion.Mahalo,JP Oliver,Managing Director

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service
Water stations and reusable containers. Lack of fine dining options.
Stayed 6 nights in Sep 2023
Response from General Manager on Sep 21, 2023
Aloha Paul,It was an honor to host you at Grand Wailea, A Waldorf Astoria Resort. Our team appreciates you taking the time to share your valuable thoughts. Although our resort currently features several dining options, we're always happy to recommend nearby restaurants should you desire something different. We value you as our guest, and we look forward to welcoming you back.Mahalo,JP Oliver,Managing Director

8/10 Good

Tehmina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

2/10 Terrible

SEAN

Traveled with family
Disliked: Amenities, property conditions & facilities
Right now this hotel is a “holiday inn” place.. they should not charge more then $80-$100 a day. There is absolutely no service in this hotel right now….because of fire in Maui…there are not so many tourists there. This hotel did choose to stay open…charge over $1000 a day….but no staff to service you…we where told from some hotel staff that they did let many employees to go because of the fire situation…. Imagine that you can not get a drink at the pool side since nobody is there to serve you.. You have to walk all the way to inside the main hotel building to get a drink or food. This is a classic example of Corporate/Owner greed that only care about the profits….they don’t care that are charging you over $1000 a day and giving you a Motel service.
Stayed 3 nights in Aug 2023
Response from General Manager on Sep 5, 2023
Aloha Sean,Thank you for offering feedback about your recent stay. We're sorry you were disappointed with your experience. We're currently attempting to provide the best visit we can for our guests in light of the devasting fires that mainly affected the island's western side. Given another opportunity down the line, we hope to host you for the time you expected.Mahalo,JP Oliver,Managing Director

10/10 Excellent

Bee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most beautiful property in maui
Stayed 5 nights in Aug 2023
Response from General Manager on Sep 2, 2023
Aloha Bee,We certainly agree that we are the most beautiful property in Maui. Thank you so much for the praise. We look forward to Grand Wailea becoming your home away from home. Mahalo,JP Oliver,Managing Director

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Aug 2023
Response from General Manager on Aug 31, 2023
Aloha Ivan,Thank you for the outstanding rating of your recent stay at Grand Wailea, A Waldorf Astoria Resort. We're glad you had a wonderful time with us. It would be our pleasure to host you again in Wailea and South Maui, so come back soon!Mahalo,JP Oliver,Managing Director

6/10 Okay

Brooke Williams

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff is what makes the difference in staying here. ❤️ We have been return guests for 5 years. The property is beautiful, but declining and it shows. It is less Maui and more Corporate/we could stay anywhere else and pay far less. The staff keeps us returning. Not greeted with leis any more. :( Water feature wasn’t working. :( Would love to discuss with someone. Thank you.
Stayed 6 nights in Aug 2023
Response from General Manager on Aug 31, 2023
Aloha Brooke, Thank you for joining us again and for sharing your thoughts. Our amazing staff works hard to ensure all our guests have an enjoyable visit and will be proud you appreciated their exceptional service. We appreciate your sentiments on the lei's and will reflect upon your feedback. The resort is currently undergoing a multi-faceted revitalization and will soon offer a fresh, modern interpretation of Hawaii, with the relaxed elegance Grand Wailea is known and celebrated for, while also preserving its rich heritage and unique character. We sincerely hope to welcome you back once the transformation is complete.Mahalo,JP Oliver,Managing Director

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing. Everyone was wonderful and so welcoming. The rooms have been updated so they look nice and new. The room was super quiet and have really comfortable beds. The pools are full of kids splashing around, even around the pool bar, so if you’re looking for a nice relaxing pool experience, this hotel isn’t it. Everything is really overpriced, but I think that’s to be expected. I would say this property caters more to families than adults that are looking for rest and relaxation. Overall, it was a good experience.
Stayed 5 nights in Aug 2023
Response from General Manager on Aug 28, 2023
Aloha Amanda,Our amazing staff works hard every day to make sure our guests have a memorable experience, so thank you for sharing! We are delighted to know that our efforts show in our awesome service and beautiful, peaceful accommodations. We look forward to welcoming you back to Grand Wailea for another memorable visit.Mahalo,JP Oliver,Managing Director

6/10 Okay

Emily, Battle Ground

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property was beautiful but I'm not certain that the price was worth it. It was very expensive for what was included. On top of the nightly room fee, you were required to pay a daily resort fee to use all of the amenities. There is no onsite parking, so you are again charged a daily valet charge of $65 per day. The rooms do not have kitchens, so you are all but forced to eat on site at the overpriced restaurants. The pool could have been amazing, but several waterslides were under repair, including the water elevator which has been broken for an extended period of time. The staff was very nice, but unfortunately, it doesn't really make the overall experience worth it for the price.
Stayed 6 nights in Aug 2023
Response from General Manager on Aug 24, 2023
Aloha Emily,Though we are glad you appreciated our lovely property overall, we regret that other aspects of your stay fell below your expectations. Please know that we strive to keep our prices competitive for our area while providing great value. However, our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure we always put our best foot forward and present our property and all we offer in the best light. Down the line, we hope you consider returning for a better experience.Mahalo,JP Oliver,Managing Director

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy my stay.
Stayed 10 nights in Aug 2023
Response from General Manager on Aug 21, 2023
Aloha Susan, It is always a pleasure to welcome back a valued guest, and we are thrilled to hear that you enjoyed your time with us at Grand Wailea, A Waldorf Astoria Resort, once again! Thank you for your wonderful review, and we look forward to your next visit.Mahalo,JP Oliver,Managing Director

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the island of Maui.
Stayed 8 nights in Aug 2023
Response from General Manager on Aug 16, 2023
Aloha Christopher,Thank you for your glowing review of your visit to Grand Wailea. It is great to hear you liked our idyllic location and we trust you were able to enjoy some of our great on-site amenities. Please come back and see us again in the future. Mahalo,JP Oliver,Managing Director

10/10 Excellent

corinne emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

Salim

Liked: Cleanliness, staff & service, property conditions & facilities
Our favorite avacation resort
Stayed 7 nights in Jul 2023
Response from General Manager on Aug 14, 2023
Aloha Salim,How wonderful to hear that Grand Wailea is your favorite vacation resort. Mahalo for your kind words. We look forward to your next visit.Mahalo,JP Oliver,Managing Director

6/10 Okay

Sylvia

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Some front desk staff members acting very arrogantly and assuming that you are ignorant or dumb
Stayed 7 nights in Jun 2023
Response from General Manager on Aug 11, 2023
Aloha Sylvia,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any disappointment with the service you received, and we'll speak with our staff about your comments. If you're in the area again, please consider coming back to see us.Mahalo,JP Oliver,Managing Director

10/10 Excellent

Rika

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, all of the staff were incredibly friendly and eager to assist in any way possible. Comfortable room, everything was very clean. Although it was busy it never seemed crowded. Great proximity to the beach and short walk to the shops at Wailea and other resorts for their restaurants.
Stayed 8 nights in Jul 2023
Response from General Manager on Aug 6, 2023
Aloha Rika, It is wonderful to know that you had an excellent experience with us. Thank you so much for your kind word about our lovely resort and dedicated team. We hope you will keep us in mind for the future, as we would love for you to come back and spend some more time with us!Mahalo,JP Oliver,Managing Director

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing.
Stayed 4 nights in Jul 2023
Response from General Manager on Aug 5, 2023
Aloha Nicholas,We're thrilled you had an amazing time! Mahalo for your high rating, and we look forward to welcoming you back to Grand Wailea; until we meet again!Mahalo,JP Oliver,Managing Director

10/10 Excellent

Yoel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was nervous about the recent reviews in early July regarding recreational areas, pools & slides being closed due to construction. However, most of those were re-opened when my family and I stayed the last week of July. The grounds are absolutely stunning and the staff are so attentive and polite. It was everything I had imagined and more. It was a great experience as our first time staying in Maui. My kids and I did not want to leave after our 7 night stay. The Luau was a wonderful experience and the staff and performers were amazing. This is the first vacation that we can say we were satisfied with everything during our stay. One area for improvement is the price for mandatory valet parking. Nevertheless all the staff from the front desk, valet parking, Grand Luau, weekly activities instructor and dining staff were awesome. I live in Miami so their level of professionalism and warmness is refreshing. Mahalo!
Stayed 7 nights in Jul 2023
Response from General Manager on Aug 3, 2023
Aloha Yoel,Thank you so much for the five-star rating, and we're happy to know that nearly everything, including our amazing service, impressed you. It would be a pleasure to host you again in the future, so please, hurry back!Mahalo,JP Oliver,Managing Director

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got married at this property 10 years ago and thoroughly enjoyed the property. Our most recent trip to the Grand Wailea was to celebrate our anniversary. While the property was going through some renovations, it did not impact our visit. The staff were always welcoming and accommodating. The property is still filled with lush tropical vegetation which makes the stay enjoyable. The pools are nice and the beach is beautiful. This is definitely a great property to go for a romantic stay. You will not be disappointed.
Stayed 6 nights in Jul 2023
Response from General Manager on Aug 2, 2023
Aloha Michael,Your outstanding review of Grand Wailea, A Waldorf Astoria Resort made our day! We greatly value your loyalty as a returning guest and are delighted to have consistently provided the warm hospitality and wonderful amenities you associate with our property. Many thanks for your kind compliments and we look forward to welcoming you back soon!Mahalo,JP Oliver,Managing Director

10/10 Excellent

Ethan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with nice clean rooms. Great staff, fast beach access, amenities. Close to shopping and dining locations
Stayed 5 nights in Jul 2023
Response from General Manager on Aug 2, 2023
Aloha Ethan,It sounds like you had the five-star experience you deserved! The pleasure was all ours to host your travels to Hawaii, and we're glad you found much to love about our accommodations. Count on us anytime for an unforgettable vacation!Mahalo,JP Oliver,Managing Director

10/10 Excellent

Daxin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! Good location. Great for families with pools and activities. Spacious room. Good service. I wish more dinning options during our stay, however it’s still under construction. It will be a dreaming wedding facility after remodeling
Stayed 6 nights in Jul 2023
Response from General Manager on Aug 1, 2023
Aloha Daxin,Thank you for your wonderful review! We're delighted to hear that you had a beautiful stay at Grand Wailea, a Waldorf Astoria Resort and that you enjoyed the good location and family-friendly amenities. Your understanding is greatly appreciated, and we assure you that the improvements will enhance the resort's overall experience, including being a dream wedding facility after remodeling. Thank you for choosing to stay with us. Your feedback is valuable, and we look forward to welcoming you back in the future for another memorable experience.Mahalo,JP Oliver,Managing Director

10/10 Excellent

Matthew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 31, 2023
Aloha Matthew, Thank you for your great review and for giving us a perfect rating. We're delighted you enjoyed your experience and appreciate you highlighting our crystalline pool. It was a pleasure having you here, and we hope to welcome you back soon!Mahalo,JP Oliver,Managing Director

8/10 Good

Amanda L

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The overall property was excellent but we would have preferred more dining options, and avoided the construction.
Stayed 7 nights in Jul 2023
Response from General Manager on Jul 31, 2023
Aloha Amanda, It was a pleasure having you as our guest recently. We are happy to note that you enjoyed your overall experience. Your feedback regarding our dining options will be shared internally for further consideration. While we are making improvements, we never want to inconvenience our current guests, and we apologize for any disappointment in this respect. We are fully committed to maintaining a seamless execution and delivering the best in hospitality, so please be assured we take your feedback seriously and will be doing our best to ensure it doesn’t impact guests going forward. Thank you for your review, and we hope to welcome you back in the future.Mahalo,JP Oliver,Managing Director

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The grounds were beautiful, and the accessibility to the beach was very convenient. The pools and water slides made it a huge plus for families. It is a great spot for families. So many turtles in the ocean by the hotel too!
Stayed 6 nights in Jul 2023
Response from General Manager on Jul 28, 2023
Aloha Jessica,Thank you for staying with us at Grand Wailea. It is fantastic to see that you and your family enjoyed some time at our pool areas and that you were able to watch the turtles from our idyllic location. We look forward to welcoming you back when you are next on the island. Mahalo,JP Oliver,Managing Director

6/10 Okay

Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in July 2023 for 5 nights. Be prepared to spend. .. not just for the room but for every little thing. IF you're fine with $500/day in room charges, then go ahead and book. But every meal, snack, activity is more than what you would expect. For instance, we found ourselves eating at Loulu, the grab and go/deli a lot but a hamburger was $22, most entrees were $15 and up. It had the most options for my teens. It's usually the busiest place to eat in the resort. The rooms were ok. We were in 2 queen bed rooms and the mattresses were NOT close to medium firm. The bathrooms was nice and spacious but there was only 1 light switch that covered the main bathroom, water closet and shower lights. It was too much light if you like to leave it on at night.
Stayed 5 nights in Jul 2023
Response from General Manager on Jul 25, 2023
Aloha Sean,Mahalo for taking the time to reach out and share your feedback. We are pleased that you enjoyed your room and spacious bathrooms, however, we will keep in mind the quality of the mattresses when making future updates. We hope you and your family made fun memories to take home with you, and we would be honored to have you stay with us again and deliver a visit that truly represents the value we strive to provide our guests. Mahalo,JP Oliver,Managing Director

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

10/10 Excellent

Richard

Stayed 3 nights in Jul 2023

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service
Beware hidden fees. Parking $65/day Resort fee $50/day.
Stayed 8 nights in Jul 2023
Response from General Manager on Jul 22, 2023
Aloha John,Thank you so much for choosing to stay with us at Grand Wailea, A Waldorf Astoria Resort. It was our pleasure hosting you. We are appreciative of you taking the time to give us feedback on your stay with us and we do apologize for the issue you encountered. You will find that most full-service hotels charge for parking and/or resort fees in this market and we are very competitively priced. Our team looks forward to having you back soon.Mahalo,JP Oliver,Managing Director

10/10 Excellent

Alex Jesus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and great customer service! Very close to the beach, shops, and restaurants. We will definitely be back!
Stayed 6 nights in Jul 2023
Response from General Manager on Jul 19, 2023
Aloha Alex,Mahalo for choosing Grand Wailea, A Waldorf Astoria Resort for your recent visit and for sharing your feedback. We are thrilled to hear you appreciate the favorable location and helpful staff. Our team looks forward to welcoming you back soon.Mahalo,JP Oliver,Managing Director

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023