Almost perfect! The staff is the star.
Posted Mar 31, 2017
Did a last minute staycation (we live on Oahu). Wow, what a place! The only possible negative is the hotels age is beginning to show. Food - Fantastic! Staff - AMAZING! room - WONDERFUL. I could not give 5 stars because, a.) this category of hotel and the associated prices demand as near perfection as humanly possible, and b.) because while we had two AMAZING room service dining experiences our third one was terrible. Food cold, late, and tasteless. Again, if this was a three or four star hotel I would hit "5's" all the way across. However, this is a five star hotel and so I'm pretty picky. Having said all of that I must say except for some age showing in hotel common areas and one bad room service meal, the Grand Wailea is a SPECTACULAR hotel! The beach, its location, the pool (beyond words), THE STAFF, furniture, landscaping, room amenities, EVERYTHING but the two small things mentioned above, was PERFECT! By far the BEST Hawaiian resort.