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Reviews of Lahaina Inn

2.5 out of 5
Lahaina Inn
127 Lahainaluna Rd, Lahaina, HI

Reviews

7.4

Good

Rating 10 - Excellent. 246 out of 854 reviews" "
Rating 8 - Good. 290 out of 854 reviews" "
Rating 6 - Okay. 171 out of 854 reviews" "
Rating 4 - Poor. 95 out of 854 reviews" "
Rating 2 - Terrible. 52 out of 854 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Zareena - Customer Satisfaction Team on Nov 16, 2020
Mahalo for your feedback!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location perfect Downtown Close to restaurants B Happy hour
Stayed 2 nights in Mar 2020
Response from Zareena - Customer Satisfaction Team on Mar 24, 2020
Mahalo for your feedback! We are happy to read you enjoyed our location. We hope to welcome you back again in the future!

10/10 Excellent

Diana, Decatur GA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about this property. Second time staying here. Would be nice if there was coffee/hot tea onsite during the early morning hours.
Stayed 2 nights in Mar 2020
Response from Zareena - Customer Satisfaction Team on Mar 23, 2020
Mahalo for your feedback! We are delighted that you are a repeat guest and enjoyed your latest stay with us. We appreciate your suggestion about the coffee and tea onsite and will share with our leadership team. We hope to welcome you back again real soon!

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities
Well the hotel itself was nice but whioe i was there the front desk was only there until 5pm. They have a number to call if you need to check. I was having an issue so pushed the guest service button on the phone. Was supposed to get a call back and didnt. The hot water kept fluctuating warm to cold while i showered. The hotel and room itself was nice and the check in was really good. Friendly staff just no follow through from guest services
Stayed 1 night in Mar 2020
Response from Zareena - Customer Satisfaction Team on Mar 23, 2020
Mahalo for your feedback! As we are a small Inn with only twelve rooms, we do have limited staff on hand and thus limited front desk hours. We are very sorry to read that there was no follow up with your hot water issue. We will be sure to have maintenance check the shower. We appreciate you letting us know and should you return would be more than happy to ensure you are receiving the best of service. We hope to welcome you back in the future!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020
Response from Zareena - Customer Satisfaction Team on Mar 23, 2020
Mahalo for your feedback!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The vintage decor was nice but simply because of location you probably needed to plan an early wake-up due to street noise.
Stayed 2 nights in Mar 2020
Response from Zareena - Customer Satisfaction Team on Mar 16, 2020
Mahalo for your feedback! We are sorry that the street noise was disruptive during your stay. We hope that you otherwise enjoyed your stay and will join us again in the future!

10/10 Excellent

Ernest

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from CSD on Mar 11, 2020
Mahalo!

10/10 Excellent

TL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved this hotel! Location and facilities were great. Staff was amazing!
Stayed 3 nights in Sep 2019
Response from Customer Satisfaction Team on Mar 10, 2020
Aloha and thank you for staying with us! We are delighted to hear you loved our hotel. Mahalo!

10/10 Excellent

Hollese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy place to stay
Beautiful place right in the middle of Lahaina. Loved the staff and the big porch with the rocking chairs.
Stayed 1 night in Mar 2020
Response from Zareena - Customer Satisfaction Team on Mar 9, 2020
Mahalo for your feedback! We are delighted to read that you enjoyed your stay and loved relaxing on the lanai as well. We hope to welcome you back again in the future!

8/10 Good

Kim, Lebanon Ohio

Traveled with family
Liked: Cleanliness, property conditions & facilities
Room was super small but it is an old inn so we understood. Parking was a nightmare due to location. It was quaint and served the purpose for a one nite stay.
Stayed 1 night in Mar 2020
Response from Zareena - Customer Satisfaction Team on Mar 9, 2020
Mahalo for your feedback! We are very sorry that parking was an issue at times. Due to our central location, the lot can get full although we do post "reserved" signs for Inn guests only. We hope that you had a lovely time otherwise and will join us again in the future!

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very noisy location. no hanging space, no coffee and tea facilities
Stayed 3 nights in Mar 2020
Response from Zareena - Customer Satisfaction Team on Mar 17, 2020
Mahalo for your feedback! We are very sorry that there were some items that took away from your overall enjoyment of the Inn. We do hope that you had a lovely time in Lahaina otherwise and will allow us to welcome you back in the future!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view great location great service great location great staff
Stayed 1 night in Feb 2020
Response from Zareena - Customer Satisfaction Team on Mar 5, 2020
Mahalo for your feedback! We are delighted that you enjoyed your stay and we hope to welcome you back again in the future!

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Cheryl at desk went out of her way for us. Our room had parking lot view. Newer furniture with comfortable bed and sofa but no table and chairs or closet although there is plenty of room. No bar fridge, microwave or coffee pot. In room a/c very noisy. No elevator. This 73 year old had to carry 43 lb suitcase up and down 3 flights of stairs. Parking $15 daily.
Stayed 3 nights in Feb 2020
Response from Zareena - Customer Satisfaction Team on Mar 4, 2020
Mahalo for your feedback! We are happy to read that Cheryl was accommodating. We are very sorry that we do not have an elevator, the Inn is a smaller, older property with only two floors and we only have stairs. We do list all amenities on our website. We hope that you had a lovely time in Lahaina otherwise and will join us in the future.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location so near to Front St. The beautiful mahogany stairway. The comfortable mattress and pillows. The lady at reception was extremely helpful and went out of her way to assist. The lady who cleaned the rooms was a very joyful person.The Inn was built in 1938 and is heritage listed so minimal alterations are permitted. I would have liked a few hooks to hang my frocks but that is not possible...yet ! I had a very happy stay .
Stayed 1 night in Mar 2020
Response from Zareena - Customer Satisfaction Team on Mar 4, 2020
Mahalo for your feedback! We are delighted to read that you enjoyed your stay and that our staff was friendly and accommodating. We hope to welcome you back again in the future!

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute small inn.
If it had a bar fridge and small microwave it would be 100%
Stayed 5 nights in Feb 2020
Response from Zareena - Customer Satisfaction Team on Mar 3, 2020
Mahalo for your feedback! We are delighted that you had a lovely stay with us and will keep your suggestions regarding the mini fridge and microwave moving forward.

8/10 Good

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ,clean, nice place to stay
Stayed 1 night in Feb 2020
Response from Customer Satisfaction Team on Mar 3, 2020
Aloha and Mahalo for your rating and comments. We are happy to hear you are a fan. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Customer Satisfaction Team on Feb 17, 2020
Aloha and thank you for rating our hotel/

4/10 Poor

Visitor, Hilo, HI

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
- Very small room, no space for even a mini bedside table. - Have to get out of bed to turn the light off in the room - Nobody on location for check-in - Complicated informations, given by phone, for the parking lot location and use
Stayed 1 night in Feb 2020
Response from Customer Satisfaction Team on Feb 17, 2020
Aloha and thank you for providing your feedback. We appreciate your feedback and we apologize for the complication.

4/10 Poor

Verified traveler

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so disappointed in this hotel. There seems to be potential, but no one really cares. The man at the front desk was rude and impatient while checking me in and never spoke to us again during our stay. The room was small with no amenities (fridge, coffee). The small bed was horribly uncomfortable so we didn’t get much sleep. The window air conditioner went on/off all night with a roar and insufficient cooling. We both had changing cold to barely warm to cold showers in the morning. Luckily we only needed a room for one night. I would not recommend this hotel or ever stay here again!
Stayed 1 night in Feb 2020
Response from Zareena - Customer Satisfaction Team on Feb 13, 2020
Mahalo for your feedback. Our staff does care about our guests's happiness and satisfaction with their stay and we are very sorry that there were some things that took away from your overall happiness. We are a small Inn with basic amenities and we do list what is available on our website and Expedia. We would have been happy to have our maintenance team address your concerns with the A/C unit and the shower and are sorry for the inconvenience. We hope that you had a wonderful time in Lahaina and do hope that you will give us a chance in the future to provide the comfortable stay and legendary service we are known for.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful experience. kind staff.
Stayed 2 nights in Feb 2020
Response from Zareena - Customer Satisfaction Team on Feb 12, 2020
Mahalo for your feedback! We are delighted that you had a great stay and that our staff was a highlight of your trip. We hope to welcome you again in the future!

6/10 Okay

Verified traveler

Stayed 1 night in Feb 2020
Response from Zareena - Customer Satisfaction Team on Feb 10, 2020
Mahalo for your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Zareena - Customer Satisfaction Team on Feb 10, 2020
Mahalo for your feedback!

10/10 Excellent

Peter, Little Rock AR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked scale and location. Quaint feeling was comforting. Very accessible.
Stayed 2 nights in Feb 2020
Response from Zareena - Customer Satisfaction Team on Feb 10, 2020
Mahalo for your feedback! We are happy that you enjoyed our location and do hope that you will consider us on your next trip to Lahaina.

6/10 Okay

Anne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Convenient location, handy electronics key, excellent front desk clerk (Kevin). The room was very small, no closet or drawers or place to hang clothing. No clock or bedside tables. Poor lighting to read by.
Stayed 2 nights in Feb 2020
Response from Zareena - Customer Satisfaction Team on Feb 7, 2020
Mahalo for your feedback! We are delighted to read that you enjoyed your location and that Kevin provided great service. We are a very small Inn of only twelve rooms and basic amenities and are sorry about the lighting. We are making improvements and will share your feedback with our leadership team. We hope that you had a great time in Lahaina and will consider joining us again in the future!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would have been nice to have a small fridge in the room for water
Stayed 3 nights in Jan 2020
Response from Zareena - Customer Satisfaction Team on Feb 3, 2020
Mahalo for your feedback! We appreciate your suggestion and do hope that you had a lovely stay otherwise.

8/10 Good

Fredrick

Liked: Cleanliness, room comfort
Historic Inn
It was a beautiful historic hotel conveniently located to everything in historic Lahaina. It does need some care. We had an electrical outlet just hanging in our bathroom. Our wonderful desk clerk, I believe her name was Cheryl, took our parking fee off our bill due to the inconvenience. I would stay there again, but upgrade to a bigger room.
Stayed 5 nights in Jan 2020
Response from Zareena - Customer Satisfaction Team on Feb 3, 2020
Mahalo for your feedback! We appreciate you letting us know about the electrical outlet and are very happy that Cheryl provided excellent service. We hope to have the pleasure of hosting you again real soon!

6/10 Okay

Deirdre

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Zareena - Customer Satisfaction Team on Feb 3, 2020
Mahalo for your feedback!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very quaint and the rooms are small. I'm not sure I would want to spend an extended stay here but it's great for a short stay. Location in town is a feature.
Stayed 1 night in Jan 2020
Response from Zareena - Customer Satisfaction Team on Jan 27, 2020
Mahalo for your feedback! We are very happy that you enjoyed your stay and do hope that you will join us on your next trip to Lahaina!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Zareena - Customer Satisfaction Team on Jan 23, 2020
Mahalo for your feedback!

6/10 Okay

DAVID

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Pretty poor accommodations
I was amazed to find out there was no closet to hang clothes or n iron in the room to freshen up my shirt. Shower sprayed all over the place.
Stayed 1 night in Jan 2020
Response from Zareena - Customer Satisfaction Team on Jan 22, 2020
Aloha David, we are very sorry to read that you did not enjoy your stay. We are a very small Inn and thus amenities and space in the room are limited. We are going to be renovating the rooms completely and so we do hope that you will join us in the future to see our improvements. Thank you for being our guest and for sharing your feedback!

8/10 Good

Yuyan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from CSD on Jan 21, 2020
Mahalo!

6/10 Okay

Jeanne, Roundup, MT

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel is trying to keep the historic feel and they’re doing a good job with that, some updates, but don’t expect modern. All rooms are upstairs and the parking is a block or so away. This didn’t bother us, but be aware. The room was so very small, but clean. If you’re tall or large, tell them, they do have bigger beds in some rooms. We were in a double bed which made for a rough night for us. But if you want it for short term, which we did, it’s fine. The location is great for downtown shopping and restaurants. The staff was my favorite part of the stay, so friendly and efficient.
Stayed 1 night in Jan 2020
Response from CSD on Jan 20, 2020
Mahalo for your comments.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
This place is a gem! Placed right in the heart of Lahaina, this inn had very caring and helpful staff (thanks Sydney), tons of places to eat and explore (Paisa Fish Market, Ululanis Shaved Ice) all within walking distance!! They have limited hours for front desk management but still a phone number to call if you need assistance!
Stayed 4 nights in Jan 2020
Response from CSD on Jan 14, 2020
Aloha Glad you enjoyed it. We look forward to welcoming you back real soon!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with lots of old school history and charm.
Stayed 1 night in Jan 2020
Response from Zareena - Customer Satisfaction Team on Jan 13, 2020
Mahalo for your feedback! We are so happy that you enjoyed our location and hope that you will join us again in the future!

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that it was close to Front street in Lahaina and they allowed for you to utilize the pools and beach at the Royal Lahaina Resort.
Stayed 2 nights in Dec 2019
Response from CSD on Jan 3, 2020
Aloha We are happy you enjoyed your stay with us. Hope to see you back real soon! Mahalo

10/10 Excellent

Catherine I.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheryl, The front desk receptionist was awesome very informative ,Friendly,Made you feel welcome👍👍👍
Stayed 2 nights in Dec 2019
Response from Zareena - Customer Satisfaction Team on Dec 31, 2019
Mahalo for your feedback! We are delighted that Sheryl provided fantastic service as we always want our guests to feel welcome and comfortable. We hope that you had a lovely time in Lahaina and will visit us again soon!

10/10 Excellent

Nancy, Seattle WA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean property right in the heart of Lahaina. Room was spacious and extremely comfortable bed.
Stayed 1 night in Dec 2019
Response from Zareena - Customer Satisfaction Team on Dec 30, 2019
Mahalo Nancy for your feedback! We are very happy that you enjoyed your stay with us at the Inn and found the room clean and spacious! We hope to welcome you back real soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Zareena - Customer Satisfaction Team on Dec 23, 2019
Mahalo for your feedback!

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from Zareena - Customer Satisfaction Team on Dec 23, 2019
Mahalo for your feedback!

8/10 Good

NJ, Denver

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It has a great location and has all the basics you need to have a great stay!
Stayed 1 night in Dec 2019
Response from Zareena - Customer Satisfaction Team on Dec 16, 2019
Mahalo for your feedback! We are happy that you enjoyed your stay with us and loved our great location on historic Front Street! We hope that you will allow us to serve you again on your next visit!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the character of the property! It’s in Hawaii but exudes southern charm.
Stayed 6 nights in Dec 2019
Response from CSD on Dec 13, 2019
Aloha We are happy you enjoyed your stay with us and hope to see you in the near future. Mahalo!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room may have been the smallest of all the rooms (not sure), but we enjoyed it. Great location and historical place to stay. Our room did not have a refrigerator . We would stay again.
Stayed 2 nights in Dec 2019
Response from CSD on Dec 10, 2019
Aloha All rooms are the same size and we are glad you enjoyed your stay with us. We look forward to welcoming you back real soon. Mahalo!

10/10 Excellent

Merilee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great old renovated hotel right on Front Street
Location! Location! Location! Such a fun old hotel that they have renovated so nicely! Loved my stay!
Stayed 2 nights in Dec 2019
Response from CSD on Dec 10, 2019
Aloha We are happy to hear you enjoyed your stay. We look forward to welcoming you back real soon!

6/10 Okay

Jennifer

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Location is lovely except for the work crews that show up between 3-5 a.m. and make noise and wake you up. I know this is not the fault of the hotel, but it is a factor that would keep us from staying again
Stayed 6 nights in Nov 2019
Response from CSD on Dec 6, 2019
Aloha Mahalo for your comments. We are very sorry for your experience and do hope you return and stay with us.

8/10 Good

Verified traveler

Stayed 1 night in Dec 2019
Response from CSD on Dec 6, 2019
Mahalo!

2/10 Terrible

Tawny

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Stayed 1 night in Nov 2019
Response from Zareena - Customer Satisfaction Team on Dec 2, 2019
Mahalo for your feedback! We are very sorry for the lack of service on this recent stay. We are renovating the Inn very soon and do our best to upkeep all the rooms each week. We do hope that you will stay with us in the future to see our improvements and will address your room issues with our management team for immediate review.

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019
Response from CRES on Nov 26, 2019
Mahalo!

10/10 Excellent

Elsa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved this place ! It’s was near the water and lots of restaurants,shops and night life. The front desk Sheryl (Cheryl) was who definetly made are arrival perfect.Sheryl was amazing she greeted us with a smile and even carried our very very heavy luggage upstairs.She gave us lots of information about the island . The check out was not even close to the amazing support we got from Cheryl
Stayed 4 nights in Nov 2019
Response from Zareena - Customer Satisfaction Team on Nov 25, 2019
Mahalo for your feedback! We are delighted that you enjoyed your stay and Lahaina! We appreciate your shoutout to Cheryl! She's a gem, and we will share your feedback with management to ensure her hard work is recognized. We hope that you will join us again in the future, we'd be happy to welcome you back!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Quaint historic property. Friendly staff. Quiet, clean. Good AC. Balcony overlooking the ocean with rocking chairs.
Stayed 2 nights in Nov 2019
Response from Zareena - Customer Satisfaction Team on Nov 14, 2019
Mahalo for your feedback! We are very happy to read that you enjoyed our Inn and location. We hope that you have a chance to join us again on your next trip to Lahaina!

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Quaint, no fuss inn.
Small, simple, quaint 1 bed standard room that was well priced for the 1-night stay we needed. It was in the center of Front St; minutes from restaurants and shopping. There's no amenities and the front desk hours are limited, not available 24 hrs. The website mentioned a pool but deceiving. Guests have access to their larger sister property, The Royal Lahaina Resort, which has a pool and other standard resort amenities. Overall, if your'e looking for something inexpensive, simple, cute, and fine with no bells and whistles then this historical inn is for you.
Front of the hotel. The rooms on this side have partial ocean view. Rooms on the back face a parking lot, but they all have a cute patio with rocking chairs.
Stayed 1 night in Nov 2019
Response from Zareena - Customer Satisfaction Team on Nov 13, 2019
Mahalo for your feedback! We are delighted to read that you enjoyed your stay and will look into making the pool amenities clearer on our website. We hope to welcome you back again in the future!