Will never stay here again
Posted Sep 19, 2016
We have stayed at the Days Inn Maui Oceanfront five times now, and this time around was the final straw. We always give them the benefit of the doubt for being a small beach front hotel with no amenities, but this time their service was so poor we can no longer give them the benefit of the doubt. We recently returned from a 2 week stay at their hotel and on multiple occasions house keeping would never come and clean our room when we were out by 8AM to the point we would have to call and let the front desk we were leaving and wanted it cleaned that day, which still didn't always work. The next issue, one of the days house keeping actually did come and clean when we asked, the problem, they left our room open the entire day by leaving the door lock between the frame and the door, which left access to our room on the beach that is constantly busy with locals and visitors from before sun up to long before sun down. When we reported the issue they acted like it was no big deal and then went on to tell us that house keeping said they didn't leave it open... Just so everyone knows, when you sign your papers at a hotel you basically release all rights to go after them if something is stolen from your room. They could of cared less about the situation, and it took us reaching out to the Assistant General Manager and threatening to go to her boss to get a response in which she basically called us liars. We will never again stay here and we aren't afraid to say it, STAY SOMEWHERE ELSE!!
Comment from Hotel Management
Sep 20, 2016 by Cherlyn , Hotel Management
Thank you for taking the time to give us your feedback, we are very sorry to hear that we did not show you the customer service we strive for and will make sure our management and housekeeping are aware of your concerns so we can better serve you in the future.