Ratings based on 1,117 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Great hotel

Posted Feb 19, 2017
The beach was great, had nice surf for the kids and had a nice accessible reef for snorkeling. Rooms were top notch and the restaurants were tasty. It is pricy, but you get what you pay for.
Comment from Hotel Management
Feb 22, 2017 by Fairmont Kea Lani, Hotel Management
Thank you for your wonderful review, John! It’s terrific to learn that you enjoyed the beach, spacious suites and restaurants. We look forward to welcoming you and your family back again on your next visit to Maui! Best wishes and aloha, Younes Atallah
3 out of 5
by A verified traveler

Posted Feb 16, 2017
Completely mediocre hotel, not worth the price at all. Our hotel room smelled like an ashtray when the humidity rose and didn't look like it had been redecorated since the early 90s. Half of the poolside chairs were under cabana-type tents and therefore unavailable unless you rented them (over and above the hotel price and resort fee), making it hard to find a spot by the pool despite there being tons of unrented chairs. The worst part was the disgusting poolside restroom - toilet paper and used feminine hygiene products on the floor, no toilet paper on the rolls. Definitely not what I would expect at a 4.5 star hotel.
Comment from Hotel Management
Feb 22, 2017 by Fairmont Kea Lani, Hotel Management
Aloha and thank you for sharing your feedback from your recent visit. I am extremely disappointed to learn about your unsatisfactory experience at our resort. We take pride in our high standards for cleanliness, and take these matters very seriously. The policies and procedures we have in place are to ensure each guest has an impeccable experience at our resort and I am truly sorry for your frustration and not meeting your expectations. Please be assured your comments have been shared with our leadership team for review and action. Mahalo again for your feedback and please consider joining us again in the future. Warmest aloha, Younes Atallah
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel-not over-crowded like many in December

Posted Feb 6, 2017
Great hotel rooms-lots of space. Each beach & walking trail access
Comment from Hotel Management
Feb 20, 2017 by Fairmont Kea Lani, Hotel Management
Aloha and thank you for sharing your review with us and future guests. We are delighted you had a comfortable stay. Hope to welcome you back again very soon. Warmest aloha, Younes Atallah
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas, tx

Luxurious hotel

Posted Jan 22, 2017
Great experience. Friendly and knowledgeable staff. The bed was comfortable, but the sofa in the living room was not. That's literally my only "complaint."
Comment from Hotel Management
Jan 26, 2017 by Fairmont Kea Lani, Hotel Management
Aloha leeanne and mahalo for choosing the Fairmont Kea Lani for your visit to Maui. I appreciate you taking the time to share your positive experience and I am delighted to read that you were impressed with our staff's friendly and helpful service. Thank you for sharing your feedback regarding the comforts of the sofa bed and please be assured your comment will be passed on to our leadership team. It was our pleasure to serve you and we look forward to welcoming you back on your next trip to Maui! Warmest aloha, Younes Atallah
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Nice hotel in serene surroundings

Posted Jan 21, 2017
Beautiful resort with great facilities in serene surroundings. Well maintained, the resort commands spectacular ocean & mountain views, lush tropical gardens, multiple swimming pools & best restaurants on the island. The inclusions in the resort fee are diverse and include a Hawaiian kayaking experience & snorkelling gear, beach umbrellas, sun lounges, sunscreens, yoga & pilates classes among others. From the moment you are greeted with fragrant lei, the staff makes you feel very special, attending courteously & expediously to your every request, through an interactive message system. Already thinking about coming back. This resort has my top recommendation!
Comment from Hotel Management
Jan 26, 2017 by Fairont Kea Lani, Hotel Management
Aloha Galina and thank you for choosing Fairmont Kea Lani for your recent visit to Maui. It's our goal to provide our guests with exceptional service and memorable experiences, so I'm extremely pleased that you felt so well taken care of by our team from the moment you arrived and that your already thinking to return! It’s also wonderful to hear that you enjoyed all of the resort amenities and activities. It will be our pleasure to welcome you back again soon. Warmest aloha, Younes Atallah (Director of Operations)
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Great beach

Posted Jan 20, 2017
Great rooms. Great beach. Great staff. Delicious breakfast. Love the spa. Everything was very enjoyable.
Comment from Hotel Management
Jan 26, 2017 by Fairmont Kea Lani, Hotel Management
Aloha juli. I'm truly flattered to read that you loved everything about the resort and you had a relaxing and enjoyable stay. Thank you for sharing your experience and pictures. We look forward to welcoming you back again very soon. Warmest aloha, Younes Atallah (Director of Operations)
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Posted Jan 11, 2017
Pros: Everything.
Fantastic resort. Especially impressed by the staff. They were ALL so friendly and helpful and genuinely nice. We'd return in a heartbeat!!!
Comment from Hotel Management
Jan 18, 2017 by Fairmont Kea Lani, Hotel Management
Aloha Elma. We are delighted to hear that you had an excellent experience and that our friendly staff helped to make your stay with us even more enjoyable and memorable! We look forward to seeing you again soon. Warmest aloha, Younes Atallah
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful property and beach!!

Posted Jan 9, 2017
Very nice hotel. Beach is almost private, free snorkel gear, free parking, free beach umbrellas and chairs are all plus points.
Comment from Hotel Management
Jan 10, 2017 by Fairmont Kea Lani, Hotel Management
Aloha and thank you for the kind compliments. I'm thrilled you had such a nice stay with us and enjoyed the beauty of the resort and beach. We look forward to welcoming you back very soon. Warmest aloha, Younes Atallah
5 out of 5
Recommended
for Couples
by A verified traveler

Great hotel right on beautiful Polo Beach

Posted Dec 19, 2016
Pros: Great location on Polo Beach in Wailea/Makena Great staff Quiet and romantic even though it attracts families.
Cons: Would be good if there were a moderately priced restaurant option.
Location: Polo Beach, and Makena Big and Small beaches quite close. Great beach side walking path Maui Brewing Snorkeling
My wife and I returned to the Kea Lani Maui to celebrate our 30th anniversary. We had a wonderful time. The staff was very responsive and upbeat. We got a nice room upgrade with a spectacular view. We have visited this property many years ago with our kids and it has retained all the beauty that we remembered.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous paradise

Posted Dec 18, 2016
Pros: Everything
Last minute booking. Got great deal a week before Christmas. Marvelous mahi mahi sandwich at the pool. Happy hours are great as well as Friday night band.
Comment from Hotel Management
Dec 22, 2016 by Fairmont Kea Lani, Hotel Management
Aloha Mary and thank you for your wonderful review! We couldn’t be happier to read how your last minute vacation to Maui was so memorable. Please be assured that your fantastic comments regarding the cuisine, happy hour and music have been passed on to the team. We look forward to welcoming you back again soon. Warmest aloha, Younes Atallah