Ratings based on 1,023 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from New Jersey

Great hotel with a nice vibe

Posted Jul 19, 2016
We enjoyed our room and the amenities the hotel offered.
Comment from Hotel Management
Jul 21, 2016 by Fairmont Kea Lani , Hotel Management
Aloha Debbie and thank you for staying with us. I’m delighted to read you appreciated the spaciousness of the suite and all of amenities of the resort. Mahalo for your review and we hope to see you again soon. Warmest aloha, Younes Atallah
5 out of 5
by A verified traveler

Posted Jul 18, 2016
Excellent hotel! The suite was perfect for a family of five. The entire family used many of the facilities including the adult pool, waterslide, fitness center, many of the restaurants. The beach is just steps away and it is beautiful. The hotel even changes the mats in the elevator. They say good morning and good evening in English and Hawaiian. Our favorite hotel ever!
Comment from Hotel Management
Jul 20, 2016 by Fairmont Kea Lani, Hotel Management
Aloha and thank you for the 5-star review. I am very happy to hear that our suite accommodations worked so well for your family of five and that all of you enjoyed so many of our resort amenities and activities, Our guests often comment about the elevator carpets, so we’re thrilled you liked them too! We love being considered "your favorite hotel ever' and we look forward to welcoming you back in the future. Warmest aloha, Younes Atallah
5 out of 5
by A verified traveler

Beautiful resort

Posted Jul 18, 2016
Very good beautiful resort! Great swimming pools. Amazing front entrance. Many good choices of dining. Friendly staff!
Comment from Hotel Management
Jul 21, 2016 by Fairmont Kea Lani, Hotel Management
Aloha, Dave! It's fantastic to read you loved the beauty of the resort and the friendly service from our staff. We will be sure to share your comments with our entire team here at the Fairmont Kea Lani. Warmest aloha, Younes Atallah
5 out of 5
by A verified traveler from Austin, TX

Amazing vacation in paradise

Posted Jul 17, 2016
Our trip to Maui was really perfect because of this hotel. Great service, great room, great beach. It's in a perfect location to visit other really good beaches with great snorkeling. We had a suite and it was bigger than expected. The food was always really good but pretty overpriced. I suggest splurging at the hotel a few times but there is really good places to eat in Kihei for half the price.
Comment from Hotel Management
Jul 20, 2016 by Fairmont Kea Lani, Hotel Management
Aloha and thank you for choosing the Fairmont Kea Lani for your Maui vacation, Bryan. We work so hard to provide outstanding service and memorable experiences, so we are truly honored to hear you say that every aspect of your vacation was perfect! We hope to welcome you back again very soon. Warmest aloha, Younes Atallah
4 out of 5
by A verified traveler from San Diego, CA

Nice scenery. Awesome water. Nice pools.

Posted Jul 16, 2016
Friendly staff. Nice resort. The only thing we didn't like was food prices were a little high.
Comment from Hotel Management
Jul 20, 2016 by Fairmont Kea Lani, Hotel Management
Aloha Eric and thank you for sharing your experience with us. While we are pleased that you enjoyed many aspects of the resort and the friendly service from our staff, we do apologize that the food pricing had a negative effect on your vacation. Your feedback is important to us and has been shared with our Food & Beverage Team. We do hope to welcome you back again in the future. Warmest aloha, Younes Atallah
5 out of 5
by A verified traveler

Posted Jul 9, 2016
Beautiful property. Great for families. Lots of activities available for a reasonable cost. Clean with a very helpful and happy staff.
4 out of 5
by A verified traveler from San Francisco, CA

Beautiful Hotel, spectacular views

Posted Jul 8, 2016
The hotel is beautiful. Everyone is very nice. It's very expensive, but we knew that going in. One of the reasons we picked this hotel is because we are a family of 4, and we loved the idea of having the suite rather than all trying to fit into 1 room for 8 days or having to go to the expense of 2 rooms. The suites are laid out nice, however the pull out sofa is terrible quality. No way can two people sleep on it. You can feel ever spring in that bed. That was very disappointing. I would have expected a much better quality sofa bed for the price of the room. Luckily my son was a good sport about it. Other then that we loved our time there!
5 out of 5
by A verified traveler

Spectacular hotel and even better staff!

Posted Jun 28, 2016
Pros: Location and service were fantastic.
Cons: Internet access was poor at best and wildly intermittent.
Location: Great spot on the beach with golf, shopping and lots of restaurants nearby.
Beautiful hotel right on the beach. Rooms were great and super comfortable and the restaurants and bars were equally good. But the real reason to stay is the staff was the absolute best! Everyone, everyone did whatever they could to be helpful and make for an enjoyable stay. Only negative was the hotel internet service was intermittent at best and no amount of helpfulness from the fantastic staff could fix it or make it any better. So not a great place to try and do any work online, but who knows, that may even be intentional!
5 out of 5
by A verified traveler from Phoenix, AZ

Fairmont Kea Lani is exceptional in every way!

Posted Jun 10, 2016
Pros: All suites hotel, with exceptionally well done and spacious suites. Manicured grounds, and great beach access and views.
Location: Very scenic location. Take the walks along the beach walkway or even the street/golf course side...very scenic walks. Polo beach.
All rooms are suites(~850 SF)! The rooms are exceptionally well done. High end furniture, large sectional sofa with pull-out sofa bed, king bed in bedroom and lots of storage locations(3 mini closets in total). The bathroom is huge, and has a separate toilet door. All suites also have a large balcony/lanai as well. The property grounds are well manicured, and polo beach is less crowded as compared to the adjacent wailea beach. The fairmont is right next to the Four Seasons and the Grand Wailea, and these 3 properties have the best location in Maui. The GW is a bit of a circus/disneyland atmospshere though...way too crowded, since they(GW) stuff more smaller rooms into the same area. GW may be a little cheaper than Fairmont, but given the crowd, I don't think it's worth it. Four Seasons beach access is awkward....I guess people stay there for the name and bragging rights of staying at the FS. Fairmont staff was wonderful throughout. Parking in their parking garage(use upper floor) was easy and short walk to the room. Laundry(free) facility on each floor was a plus. Brekfast buffet was wonderful....pricey(Maui 5*) at $32, but still worth visiting more than once.
Comment from Hotel Management
Jun 16, 2016 by Fairmont Kea Lani, Hotel Management
Aloha and thank you for your kind compliments, Lakshmi. I'm so pleased that your experience with us was so memorable and you found our resort perfect for your Maui vacation. It's wonderful that you especially enjoyed the comforts of your spacious suite, the scenic walks and the breakfast buffet. We truly look forward to seeing you again soon! Warmest aloha, Younes Atallah
4 out of 5
by A verified traveler

Fairmont

Posted Jun 8, 2016
Great hotel and room. Staff were very attentive and helpful. Room was two room suite and bathroom was large. Need a pool / beach bar and place to grab quick bite closer to beach. Pool bar is to far from action and swim up bar is to small. Pools are not connecting so you must get in and out to move pools. Bar is located right by line for slide. Too many kids right by limited bar seats. Adult pool needs to be by swim up bar instead. Massage by beach was awsome. Expensive but worth it. Fairmont is a high quality hotel chain. If you can afford it then the room itself is worth it. Can get free night if you book 4 nights in a row. Go to coffee shop and get breakfast. It will save you money and time waiting in line at restaurant . 4.5 rating.
Comment from Hotel Management
Jun 16, 2016 by Fairmont Kea Lani, Hotel Management
Aloha Cathy and thank you for choosing Fairmont Kea Lani for your Maui vacation. I am very happy to hear that you found our staff to be friendly and helpful and that you enjoyed your suite, as well as your massage by the ocean. We value your feedback and will review your specific comments with our leadership team. Warmest aloha, Younes Atallah