Ratings based on 675 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Posted Jan 11, 2017
Pros: Everything.
Fantastic resort. Especially impressed by the staff. They were ALL so friendly and helpful and genuinely nice. We'd return in a heartbeat!!!
Comment from Hotel Management
Jan 18, 2017 by Fairmont Kea Lani, Hotel Management
Aloha Elma. We are delighted to hear that you had an excellent experience and that our friendly staff helped to make your stay with us even more enjoyable and memorable! We look forward to seeing you again soon. Warmest aloha, Younes Atallah
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful property and beach!!

Posted Jan 9, 2017
Very nice hotel. Beach is almost private, free snorkel gear, free parking, free beach umbrellas and chairs are all plus points.
Comment from Hotel Management
Jan 10, 2017 by Fairmont Kea Lani, Hotel Management
Aloha and thank you for the kind compliments. I'm thrilled you had such a nice stay with us and enjoyed the beauty of the resort and beach. We look forward to welcoming you back very soon. Warmest aloha, Younes Atallah
5 out of 5
Recommended
for Couples
by A verified traveler

Great hotel right on beautiful Polo Beach

Posted Dec 19, 2016
Pros: Great location on Polo Beach in Wailea/Makena Great staff Quiet and romantic even though it attracts families.
Cons: Would be good if there were a moderately priced restaurant option.
Location: Polo Beach, and Makena Big and Small beaches quite close. Great beach side walking path Maui Brewing Snorkeling
My wife and I returned to the Kea Lani Maui to celebrate our 30th anniversary. We had a wonderful time. The staff was very responsive and upbeat. We got a nice room upgrade with a spectacular view. We have visited this property many years ago with our kids and it has retained all the beauty that we remembered.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous paradise

Posted Dec 18, 2016
Pros: Everything
Last minute booking. Got great deal a week before Christmas. Marvelous mahi mahi sandwich at the pool. Happy hours are great as well as Friday night band.
Comment from Hotel Management
Dec 22, 2016 by Fairmont Kea Lani, Hotel Management
Aloha Mary and thank you for your wonderful review! We couldn’t be happier to read how your last minute vacation to Maui was so memorable. Please be assured that your fantastic comments regarding the cuisine, happy hour and music have been passed on to the team. We look forward to welcoming you back again soon. Warmest aloha, Younes Atallah
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, on beach

Posted Dec 17, 2016
Staff were great, we enjoyed our stay. It's on the list to return next year.
Comment from Hotel Management
Dec 22, 2016 by Fairmont Kea Lani, Hotel Management
Aloha and thank you for your very kind review. We are thrilled you enjoyed your stay and the service from our staff. I couldn't be happier to know you will be returning again in the future. Warmest aloha, Younes Atallah
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Beautiful Hotel by the wonderful beach

Posted Dec 16, 2016
Pros: Everything is to our liking - suite, beds, food in restaurants, most of all - BEACH: water, send, snorkeling, turtles. Path along the beach!!!!!!!
Cons: Parking too tightly spaced, but I do not see room for extension (multi-level garage? it will obstruct the view. Underground garage will do)
Location: It is Maui - Wailea. Enough said.
It is our best choice for second time in a row, and, hopefully, not the last time. Everything to our liking - accommodations, restaurants, grounds, location, and, of course, the beach. I do not know about better place on Maui (and, possible, Hawaii), with the exception of comparable "Kohala" in Oahu. I might be just not experienced, but from what I've seen - look no further.
Comment from Hotel Management
Dec 22, 2016 by Fairmont Kea Lani, Hotel Management
Aloha D and thank you for your five out five review and for choosing the resort for your vacation to Maui! It's fantastic to read that you had such a nice stay and that you appreciated everything the resort has to offer. However, we do regret that you were unhappy with the parking stalls and apologize for any inconvenience this may have caused. It will be shared. We look forward to your next visit. Warmest aloha, Younes Atallah
3 out of 5
Recommended
for Everyone
by A verified traveler

Staff Feedback

Posted Nov 28, 2016
Pros: Facilities, grounds, lobby staff and cleaning staff. Ko restaurant waitress was outstanding.
Cons: Staffing attitudes at upper pool bar
The staff at the front desk, restaurants in main building as well as cleaning staff were all friendly and accommodating. I did not have the same experience with the staff at the pool bar and grille (upper pool). All seemed rude and a bit put off that I was even there to be waited on. This attitude particularly from the bartenders. Actually heard them talking in open rudely about guest (and my group) multiple times during our hanging at the pool bar. Finally just stopped going there during the last couple of days of our stay.
5 out of 5
Recommended
for Families
by A verified traveler from US

Beautiful hotel,grounds and beach.

Posted Nov 28, 2016
Cons: Cost of food was exceptionally expensive ,
Staff was very helpful in upgrading us to a room with a lovely view,
Comment from Hotel Management
Nov 30, 2016 by Fairmont Kea Lani, Hotel Management
Aloha Michael and thank you for your five-star review! We are very happy you had a nice stay and found the resort beautiful and the service helpful. Thank you for your feedback regarding the food pricing, it will be shared. We look forward to welcoming you the next time you visit Maui. Warmest aloha, Younes Atallah
5 out of 5
Recommended
for Everyone
by A verified traveler from Geelong Australia

Luxury hotel right on the beach

Posted Nov 19, 2016
The Fairmont Kea Lani is one of the nicest hotels we've had the pleasure of staying. Well located in Wailea Maui rights on the beach. Rooms are spacious, well appointed & clean & tidy. Staff are very friendly & helpful. Will definitely be back to stay.
Comment from Hotel Management
Nov 21, 2016 by Fairmont Kea Lani, Hotel Management
Aloha, Barry, and thank you for your fantastic review! I'm truly honored that you found the Fairmont Kea Lani to be one of the “nicest place you ever stayed!" It’s wonderful to learn that you enjoyed the spaciousness of your suite and everything that makes our resort so special, including the friendly service from our staff. We look forward to welcoming you back again very soon. Warmest aloha, Younes Atallah
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel FBI

Posted Nov 18, 2016
Very nice hotel. But be ready for invasive questions as the busy staff attempts to 'connect' on a personal level Where are you coming from, what are you here for, how long will you be with us, what are going to do while your here, have you been here before? There are other ways to connect and help a traveler feel welcome after a long day of travel without invading personal space. Unfortunately this is all too common in todays hospitality businesses. Long gone are the days of warm welcoming easy going discretion. And I'm not that old!
Comment from Hotel Management
Nov 21, 2016 by Fairmont Kea Lani, Hotel Management
Aloha and thank you for your feedback. I’m pleased to learn that you enjoyed your experience at our resort. However, I apologize that you felt our staff's service approach to get to know you felt invasive and not genuinely warm. This is not our intention as our goal is to offer a memorable and welcoming experience for all. I do hope you will consider joining us again in the future. Warmest aloha, Younes Atallah Director of Operations