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Reviews of Fairmont Kea Lani Maui

4.5 out of 5
Fairmont Kea Lani Maui
4100 Wailea Alanui Dr, Kihei, HI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 739 out of 1002 reviews" "
Rating 8 - Good. 186 out of 1002 reviews" "
Rating 6 - Okay. 43 out of 1002 reviews" "
Rating 4 - Poor. 23 out of 1002 reviews" "
Rating 2 - Terrible. 11 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah Jane

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Spectacular!
Stayed 5 nights in Mar 2024
Response from Karla Vega, Guest Relations Manager on Mar 25, 2024
Aloha Ms. Sarah Jane, Mahalo nui loa for your wonderful feedback! We're thrilled to hear that you found our property Fairmont Kea Lani beautiful and spectacular. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another fantastic experience in the future. If there's anything else we can do to enhance your stay next time, please don't hesitate to let us know. Warmest aloha!!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Karla Vega, Guest Relations Manager on Mar 25, 2024
Aloha Ms. Emily, Mahalo nui loa for your wonderful feedback and for rating us 5 out of 5! We're thrilled to hear that you had such a fantastic experience with us. We strive to provide exceptional service, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable. We sincerely look forward to the opportunity of welcoming you all back to paradise! A hui hou! Warmest aloha.

10/10 Excellent

Stathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Karla Vega, Guest Relations Manager on Mar 22, 2024
Aloha Stathy, Mahalo nui loa for your wonderful feedback and for rating us 5 out of 5! We're thrilled to hear that you had such a fantastic experience with us. We strive to provide exceptional service, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable. We sincerely look forward to the opportunity of welcoming you all back to paradise at Fairmont Kea Lani! A hui hou! Warmest aloha.

10/10 Excellent

Rick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best area on Maui
Stayed 5 nights in Mar 2024
Response from Karla Vega, Guest Relations Manager on Mar 18, 2024
Aloha Mr. Rick, Mahalo nui loa for your wonderful feedback! We're thrilled to hear that you found our area at Fairmont Kea Lani to be the best on Maui. It's always our goal to provide our guests with an exceptional experience and knowing that you enjoyed your time here means a great deal to us.If you have any further comments or if there's anything else we can assist you with during your stay, please don't hesitate to let us know. We're here to ensure your visit is nothing short of fantastic.We sincerely look forward to the opportunity of welcoming you all back to paradise.

10/10 Excellent

Bradley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property. Staff is amazing and the resort is immaculate. Wonderful views everywhere. Absolutely will return
Stayed 5 nights in Mar 2024
Response from Karla Vega, Guest Relations Manager on Mar 15, 2024
Aloha Mr. Bradley, Mahalo nui loa for your wonderful feedback! We're delighted to hear that you had an amazing experience at our hotel, enjoying the resort and prime location in Wailea. It's fantastic to know that our team contributed to making your stay memorable. We truly appreciate your recommendation and look forward to welcoming you back for another splurge-worthy visit to paradise Fairmont Kea Lani!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Fairmont Kea Lani for our honeymoon. The suite was incredible, such a large room and perfect for our 9 night stay! Food at property was expensive but that’s to be expected in Hawaii. Nice pools & beach! Don’t miss out on the canoe experience!!
Stayed 9 nights in Dec 2023
Response from Karla Vega, Guest Relations Manager on Mar 18, 2024
Mahalo for choosing Fairmont Kea Lani for your honeymoon and for taking the time to share your experience with us!We're delighted to hear that you had a fantastic stay with us and that you found your suite to be incredible. It warms our hearts to know that our accommodations provided the perfect setting for your 9-night stay, creating beautiful memories during such a special occasion.We understand that dining costs can be higher in Hawaii, but we're thrilled that you still enjoyed the culinary offerings at our property. Your satisfaction is our priority, and we strive to provide exceptional dining experiences that complement your overall stay.It's wonderful to hear that you made the most of our pools and beach. Our picturesque surroundings are indeed perfect for relaxation and enjoyment. And we're so glad you had the opportunity to experience the canoe adventure – it's truly a unique and memorable activity! It was truly a pleasure having you as our guests and we sincerely look forward to the opportunity of welcoming you all back to paradise.

10/10 Excellent

Roger

Traveled with group, Traveled with family
Accommodating staff!!! Oh my goodness our vacation was perfect!
Stayed 10 nights in Feb 2024
Response from Karla Vega, Guest Relations Manager on Mar 3, 2024
Aloha Mr. Royer, Mahalo nui loa for your glowing review! We're thrilled to hear that our staff was able to make your vacation absolutely perfect. It's always our goal to provide top-notch service and create unforgettable experiences for our guests. We hope to welcome you back again soon for another fantastic stay!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful staf is amazing.
Stayed 10 nights in Feb 2024
Response from Karla Vega, Guest Relations Manager on Mar 3, 2024
Aloha Mr. James, Mahalo nui loa for your glowing review! We're thrilled to hear that our staff was able to make your vacation absolutely perfect. It's always our goal to provide top-notch service and create unforgettable experiences for our guests. We sincerely look forward to the opportunity of welcoming you all back to paradise, A hui hou! Warmest aloha.

8/10 Good

Jon

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, rooms were clean and comfortable. Every room is a suite which is great for families. I wish they had a 2 queen option instead of 2 double beds. Food at the pool was below average but the breakfast buffet was outstanding. Overall, very nice but very expensive! It would be nice to get breakfast included for such an expensive room.
Stayed 4 nights in Feb 2024
Response from Karla Vega, Guest Relations Manager on Mar 2, 2024
Aloha Mr. Jon, Mahalo, for sharing your detailed feedback with us! We're delighted to hear that you found our property beautiful and enjoyed the clean and comfortable rooms. We understand the importance of space for families and appreciate your suggestion regarding the bed options.We're glad to hear that you enjoyed our breakfast buffet, although we apologize for not meeting your expectations with the poolside food. Your comments will be shared with our team for improvement.Regarding pricing, we strive to offer value for the quality and experience we provide. We'll certainly consider your suggestion about including breakfast with room rates. Your insights are invaluable as we continuously work to enhance our guests' experience. We sincerely look forward to the opportunity of welcoming you all back to paradise with our new Hawaiian cultural center, stunning new dining venue, and elevated arrival experience! A hui hou! Warmest aloha.

10/10 Excellent

Cheyenne

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We loved staying here! Ko’s food was very underwhelming but the rest was great!
Stayed 6 nights in Feb 2024
Response from Karla Vega, Guest Relations Manager on Mar 5, 2024
Aloha Cheyenne,Mahalo for your feedback! We're thrilled to hear that you enjoyed your overall stay with us. We apologize that Ko's food didn't meet your expectations, and we'll definitely pass along your comments to our culinary team for improvement. We're glad the rest of your experience was great, and we hope to welcome you back soon for an even better dining experience. Warmest Aloha!

10/10 Excellent

Michael, Destin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Karla Vega, Guest Relations Manager on Mar 2, 2024
Aloha Mr. Michael,Mahalo nui loa for your wonderful feedback and for rating us 5 out of 5! We're thrilled to hear that you had such a fantastic experience with us. We strive to provide exceptional service, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable. We sincerely look forward to the opportunity of welcoming you all back to paradise with our new Hawaiian cultural center, stunning new dining venue, and elevated arrival experience! A hui hou! Warmest aloha.

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fairmont Kea Lani is the best of the Wailea resorts. The property is sprawling and beautifully maintained. The lobby and common areas have been wonderfully renovated. The rooms have also been renovated and are incredibly spacious and comfortable. Oceanview rooms are incredible. The brunch, for the price, needs to step up a notch or two. The brunch at the nearby Four Seasons is slightly less expensive and markedly better. But otherwise the food at Ko was fantastic. The pool was wonderful and the resort has one of the best beaches in Wailea. While our stay was pricey, that’s Maui and, even moreso, that’s Wailea. We loved our 4 night getaway.
Stayed 4 nights in Jan 2024
Response from Karla Vega, Guest Relations Manager on Feb 24, 2024
Mahalo for your feedback! We're thrilled to hear that you enjoyed your stay at The Fairmont Kea Lani and that you found our property to be sprawling and beautifully maintained. We're glad you appreciated the renovations in the lobby, common areas, and rooms, and that you found them spacious and comfortable, especially with those incredible ocean views.We appreciate your feedback regarding the brunch experience and are always looking for ways to improve. We'll certainly take your comments into consideration to ensure we provide a top-notch dining experience for all our guests. It's great to hear that you enjoyed the food at Ko, and we're delighted that you found the pool and beach to be wonderful amenities during your stay.We understand that Maui can be pricey, but we strive to provide exceptional value and experiences for our guests. We're thrilled that you had a fantastic 4-night getaway with us. It was truly a pleasure having you as our guests and we sincerely look forward to the opportunity of welcoming you all back to paradise with our new Hawaiian cultural center, stunning new dining venue, and elevated arrival experience! A hui hou!

10/10 Excellent

Rebecca, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Feb 2024
Response from Karla Vega, Guest Relations Manager on Feb 20, 2024
Aloha Ms. Rebecca,Mahalo nui loa for choosing Fairmont Kea Lani! We are so pleased to know that your ʻohana had such a wonderful experience while staying with us! The pleasure was all ours, truly. We sincerely look forward to the opportunity of welcoming your ʻohana back for another visit! A hui hou!

10/10 Excellent

Jamie, Rio Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds, rooms and staff were all outstanding. I love that you can use the pool or spa, anytime of day or night.
Stayed 2 nights in Feb 2024
Response from Karla Vega, Guest Relations Manager on Feb 17, 2024
Mahalo for your glowing review! We're thrilled to hear that you found our grounds, suites, and staff to be outstanding. We take great pride in providing top-notch service and amenities to ensure our guests have a memorable experience.Our 24/7 pool and spa access is indeed one of the highlights of our property. We understand that our guests have different schedules and preferences, so we strive to offer flexibility and convenience whenever possible.We hope to have the pleasure of welcoming you back for another fantastic stay in the near future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Mahalo nui loa!

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Karla Vega, Guest Relations Manager on Feb 17, 2024
Aloha Ms. Clarissa, Mahalo nui loa for choosing Fairmont Kea Lani! We are so pleased to know that your ʻohana had such a wonderful experience while staying with us! We sincerely look forward to the opportunity of welcoming your ʻohana back for another visit! A hui hou!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Karla Vega, Guest Relations Manager on Feb 10, 2024
Aloha Mr. Paul, Mahalo for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that we were able to meet your expectations. Your feedback means the world to us, and we hope to have the pleasure of welcoming you back again soon. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. Mahalo nui loa!

2/10 Terrible

Clark

Stayed 2 nights in Jan 2024
Response from Karla Vega, Guest Relations Manager on Feb 12, 2024
Aloha Mr. Clark,We're deeply sorry to hear that your experience with us fell short of your expectations, and we appreciate you bringing this matter to our attention. We take feedback seriously, and we'd like to understand more about what went wrong so we can make improvements. Please reach out to us directly to discuss your concerns further. Your satisfaction is our top priority, and we hope to have the opportunity to make things right for you.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from April Kala | Director of Front Office on Jan 22, 2024
Aloha Kathleen, Mahalo nui loa for choosing Fairmont Kea Lani as your home away from home while visiting the gorgeous island of Maui. It was our pleasure, welcoming your ʻohana as our guests. We look forward to being presented with the opportunity of welcoming you all on a return visit in the near future. Warmest aloha, April Kala Director of Front Office

8/10 Good

shaun

Stayed 3 nights in Jan 2024
Response from Karla Vega, Guest Relations Manager on Feb 10, 2024
Aloha, Mahalo for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that we were able to meet your expectations. Your feedback means the world to us, and we hope to have the pleasure of welcoming you back again soon. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. Mahalo nui loa!

10/10 Excellent

Neil

Liked: Amenities
Amazing time! very friendly and accommodating staff! Will come back!!
Stayed 4 nights in Jan 2024
Response from April Kala | Director of Front Office on Jan 17, 2024
Aloha Neil, We are absolutely thrilled to read that your ʻohana had such a wonderful experience as guests of our resort! The pleasure was all ours, truly. We look forward to being presented with the opportunity of welcoming you all on a return visit, very soon! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

charles

Stayed 6 nights in Dec 2023
Response from April Kala | Director of Front Office on Jan 17, 2024
Aloha Charles, Mahalo nui loa for your glowing recommendation of our resort! It was our sincere pleasure having your ʻohana as our guests. We look forward to being presented with the opportunity of welcoming you all on a return visit, soon! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Xiaoqing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience Highly recommended Enough space , great amenities, beautiful beach Definitely come back again
Response from Karla Vega, Guest Relations Manager on Dec 23, 2023
Aloha, A sincere mahalo to you and your ʻohana for choosing Fairmont Kea Lani and for taking the time to share such a heartfelt recommendation of our property. It was truly a pleasure having you as our guests and we sincerely look forward to the opportunity of welcoming you all back to paradise upon completion of our new Hawaiian cultural center, stunning new dining venue, and elevated arrival experience - coming at the end of 2023! A hui hou! Warmest aloha, Karla Vega Guest Relations Manager.

10/10 Excellent

jennifer james

Stayed 4 nights in Dec 2023
Response from April Kala | Director of Front Office on Dec 22, 2023
Aloha Jennifer James, Mahalo nui loa for your glowing recommendation of our resort, we sincerely appreciate your taking the time to share. It was our pleasure having your ʻohana as our guests and we look forward to being presented with the opportunity of welcoming you all back on a return visit, very soon! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Su

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from April Kala | Director of Front Office on Dec 22, 2023
Aloha Su, Mahalo nui loa for your glowing recommendation of our resort, we sincerely appreciate your taking the time to share. It was our pleasure having your ʻohana as our guests and we look forward to being presented with the opportunity of welcoming you all back in the near future. Warmest aloha, April Kala Director of Front Office

8/10 Good

Alex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from April Kala | Director of Front Office on Dec 22, 2023
Aloha Alex, Mahalo nui loa for choosing Fairmont Kea Lani as your home away from home during your recent visit to the beautiful island of Maui. It was our pleasure having your ʻohana as our guests. Until next time. A hui hou! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Talia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2023
Response from April Kala | Director of Front Office on Dec 7, 2023
Aloha Talia, Mahalo nui loa for choosing Fairmont Kea Lani as your home away from home during your recent visit to the beautiful island of Maui! The pleasure was all ours, having your ʻohana as our guests. Until next time. A hui hou! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall standards
Stayed 6 nights in Nov 2023
Response from April Kala | Director of Front Office on Nov 30, 2023
Aloha Julian, Mahalo nui loa for your glowing recommendation of Fairmont Kea Lani! It was a pleasure having your ʻohana as our guests, truly. We look forward to being presented with the opportunity of welcoming you all back to paradise in the near future. A hui hou! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
professional top to bottom
Stayed 2 nights in Nov 2023
Response from April Kala | Director of Front Office on Nov 30, 2023
Aloha Robert, We sincerely appreciate your taking the time to share your genuine feedback with our team, truly. It was our pleasure having your ʻohana as our guests during your recent visit to the stunning island of Maui. Until next time. A hui hou! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Orit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great service. We were family of 5 and the room was big enough. It was very convenient to have all gears available for rent at the beach. The spa is amazing!
Stayed 4 nights in Nov 2023
Response from April Kala | Director of Front Office on Nov 30, 2023
Aloha Orit, We are elated to read that your ʻohana had such a phenomenal experience as our guests here at Fairmont Kea Lani! The pleasure was all ours, truly. We look forward to being presented with the opportunity of welcoming you all as our guests once again, very soon! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Wendy Jiann-Yun

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the pool with a twisty slide.
Stayed 3 nights in Nov 2023
Response from April Kala | Director of Front Office on Nov 30, 2023
Aloha Wendy, Mahalo nui loa for your glowing recommendation of Fairmont Kea Lani! We are thrilled to read that your ʻohana had such a memorable time enjoying our resort and its amenities. We look forward to being provided with the opportunity of welcoming you as our guests on a return visit, soon! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Evan

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect place for a family vacation. They have fun activities for all ages.
Stayed 3 nights in Nov 2023
Response from April Kala | Director of Front Office on Nov 30, 2023
Aloha Evan, Mahalo nui loa to you and your ʻohana for choosing Fairmont Kea Lani as your home away from home while visiting the beautiful island of Maui. The pleasure was all ours, truly. Until next time. A hui hou! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Jon Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went while the island was still slow from the fires, longing for peace for those affected, for our honeymoon. We loved everything about it. Beautiful property, beautiful hotel, very comfortable (BIG) room, truly great staff, wife loved the pools. Ko is an excellent restaurant on site and has well deserved reputation. Complementary driver service to nearby locales was great. Super chill experience. 10 out of 10 would stay again.
Stayed 5 nights in Oct 2023
Response from April Kala | Director of Front Office on Nov 30, 2023
Aloha Jon Jacob, Mahalo nui loa for your glowing recommendation of our resort! We are honored that the two of you chose to celebrate such a special occasion with us here at Fairmont Kea Lani. We look forward to being presented with the opportunity of welcoming you both back to Maui, soon! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Shawn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and staff was amazing!
Stayed 3 nights in Oct 2023
Response from April Kala | Director of Front Office on Nov 30, 2023
Aloha Shawn, Mahalo nui loa for choosing Fairmont Kea Lani as your home away from home during your recent visit to the beautiful island of Maui! It was our sincere pleasure having your ʻohana as our guests. We look forward to being presented with the opportunity of welcoming you all again, very soon! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

VASILE, tucson

Stayed 1 night in Nov 2023
Response from April Kala | Director of Front Office on Dec 7, 2023
Aloha! Mahalo nui loa for your glowing recommendation! The pleasure was all ours, having your ʻohana as our guests. We look forward to being presented with the opportunity of welcoming your ʻohana back to Fairmont Kea Lani on a return visit in the near future. Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Jaime

Stayed 5 nights in Nov 2023
Response from April Kala | Director of Front Office on Nov 30, 2023
Aloha Jaime, Mahalo nui loa for your glowing recommendation! We are thrilled to read that your ʻohana had such a wonderful experience as guests of Fairmont Kea Lani. Until next time. A hui hou! Warmest aloha, April Kala Director of Front Office

6/10 Okay

Eric

Disliked: Staff & service
Stayed 5 nights in Oct 2023
Response from April Kala | Director of Front Office on Nov 8, 2023
Aloha Eric, Mahalo for sharing your valuable feedback with our team. We would love the opportunity to connect with you about your recent visit to our resort. Should you have the opportunity, we welcome you to share your best contact number via private message. Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Yuenshun, Fremont

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from April Kala | Director of Front Office on Nov 8, 2023
Aloha Yuenshun, Mahalo nui loa for your glowing recommendation of Fairmont Kea Lani. It was truly our pleasure having your ʻohana as our guests. We look forward to being presented with the opportunity of welcoming you once more in the near future! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Joni Lyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from April Kala | Director of Front Office on Oct 25, 2023
Aloha Joni Lyn, Mahalo nui loa for choosing Fairmont Kea Lani! We are thrilled to read that your ʻohana had such a memorable experience as our guests. We sincerely look forward to the opportunity of welcoming you all back in the near future. Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular location and the very best service I have ever received. Truly the aloha spirit exists among the staff.
Stayed 4 nights in Oct 2023
Response from Karla Vega, Guest Relations Manager on Oct 23, 2023
Aloha Ms. Sharon, Mahalo nui loa for choosing Fairmont Kea Lani! We are thrilled to read that your ʻohana had such a wonderful experience staying with us. We look forward to the possibility of welcoming your ʻohana back in the coming months so that you may revel in our revitalized arrival experience, learn about the history of Hawaiʻi within our brand-new Hawaiian cultural center, and enjoy beautiful sunsets from our stunning new culinary venue. Until then.. a hui hou! Warmest aloha!

10/10 Excellent

Gregory Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Karla Vega, Guest Relations Manager on Oct 23, 2023
Aloha Mr. Franklin, Mahalo nui loa for choosing Fairmont Kea Lani! We are thrilled to read that your ʻohana had such a wonderful experience staying with us. We look forward to the possibility of welcoming your ʻohana back in the coming months so that you may revel in our revitalized arrival experience, learn about the history of Hawaiʻi within our brand-new Hawaiian cultural center, and enjoy beautiful sunsets from our stunning new culinary venue. Until then.. a hui hou! Warmest aloha!

10/10 Excellent

Destiney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 4 nights in Oct 2023
Response from Karla Vega, Guest Relations Manager on Oct 14, 2023
Mahalo nui loa for your glowing recommendation of Fairmont Kea Lani! It was our pleasure having your ʻohana as our guests, truly. We eagerly anticipate the opportunity of welcoming you all back to our paradise home in the near future. A hui hou! Warmest aloha,

8/10 Good

Carol Rankie, Speculator

Traveled with family
Liked: Cleanliness, property conditions & facilities
At times some staff less than attentive. In pool area especially the food/drink staff. We had dinner in and were told to put outside of our door after. It was still there in the morning. As were many other dirty trays up And down the halls.
Stayed 2 nights in Sep 2023
Response from April Kala | Director of Front Office on Oct 14, 2023
Aloha Carol, Mahalo for sharing your valuable feedback with us. As we continue to strive for excellence as it pertains to customer service, please know that we take all guest feedback very seriously and ensure that the appropriate management is notified as to training opportunities within their department. We hope that this will not deter your ʻohana from returning in the future. Warmest aloha, April Kala Director of Guest Experience

10/10 Excellent

Rick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort and always enjoy staying here...
Stayed 3 nights in Oct 2023
Response from April Kala | Director of Front Office on Oct 14, 2023
Aloha Rick, Mahalo nui loa for choosing Fairmont Kea Lani as your home away from home time and again when visiting the beautiful island of Maui. We are thrilled to read that you had another wonderful experience. We look forward to welcoming you back again, very soon! Warmest aloha, April Kala Director of Guest Experience

10/10 Excellent

Dylan Lee

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire experience was wonderful.
Stayed 8 nights in Sep 2023
Response from Karla Vega, Guest Relations Manager on Oct 9, 2023
Aloha Mr. Lee, We very much appreciate your comments regarding your stay at the Fairmont Kea Lani - Maui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mahalo nui loa, Karla Vega Guest Relations Manager.

10/10 Excellent

Marco

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Karla Vega, Guest Relations Manager on Oct 9, 2023
Aloha Mr. Marco, We very much appreciate your comments regarding your stay at the Fairmont Kea Lani - Maui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mahalo nui loa, Karla Vega Guest Relations Manager.

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Room Wi-Fi was awful. Areas were under construction. Some amenities were closed, like the swim up bar
Stayed 4 nights in Sep 2023
Response from April Kala | Director of Front Office on Sep 7, 2023
Aloha Paul, Mahalo for sharing your valuable feedback with us, we sincerely appreciate it. Your feedback pertaining to the Wi-Fi connection within your suite has been addressed internally to ensure our future and return guests will have an improved upon experience. We hope that your experience with our lobby transformation project construction will not deter you from returning so as to experience our brand-new Hawaiian Cultural Center, innovative new dining venue, and our overall elevated arrival experience. All our best to you and yours. Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Karla Vega Guest Relations Manager on Sep 9, 2023
Aloha Ms. Lori , Mahalo nui loa for sharing your valuable feedback with us. As we are always looking for ways to improve the guest experience, please know that we take all feedback provided under leadership review. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We look forward to unveiling our newly transformed lobby complete with our latest culinary concept and Hawaiian cultural center in the coming months and hope to have the opportunity of welcoming your ʻohana back at that time. Mahalo nui loa.

10/10 Excellent

Kjell, Encino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel in an awesome location. Definitely a place where you can enter a world of relaxation.
Stayed 1 night in Aug 2023
Response from April Kala | Director of Front Office on Aug 19, 2023
Aloha Kjell, Mahalo nui loa for choosing Fairmont Kea Lani! We are truly thrilled to read that your ʻohana had such an enjoyable and relaxing stay! The pleasure was all ours, truly. We look forward to welcoming you on a return visit soon! A hui hou! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Bassem El

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility, clean, great facility offerings, restaurants
Stayed 10 nights in Aug 2023
Response from April Kala | Director of Front Office on Aug 18, 2023
Aloha Bassem El, Mahalo nui loa for your glowing recommendation of Fairmont Kea Lani! It was our pleasure having your ʻohana as our guests and we sincerely look forward to welcoming you all back on a return visit in the near future. A hui hou! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice, staff were friendly and helpful
Stayed 4 nights in Aug 2023
Response from April Kala | Director of Front Office on Aug 18, 2023
Aloha Nicole, Mahalo nui loa for choosing Fairmont Kea Lani! We appreciate your taking the time to share such kind feedback about our team with us. We sincerely look forward to the opportunity of welcoming your ʻohana back to paradise in the near future. A hui hou! Warmest aloha, April Kala Director of Front Office