Very nice property, but has some management issues
Posted Oct 13, 2016
Everything about the physical property is great, but some ways this place is ran has issues (room servicing, quality of expensive drinks, lawn service interrupting guest, breakfast service, etc.)
Comment from Hotel Management
Oct 18, 2016 by Fairmont Kea Lani, Hotel Management
Aloha and thank you for your review. I’m extremely disappointed to learn of your dissatisfaction. Our staff is held to a very high level of standards and I apologize you experience anything less than the high quality of service we are known for. Please be assured your feedback regarding your disappointments has been shared with our management team to support our ongoing efforts to ensure our guests have a pleasant vacation. Again, I sincerely appreciate your feedback and hope you will visit us again in the future.