Ratings based on 791 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Oct 13, 2015
View from the room was outstanding. Staff were polite. Buffet breakfast was good.
for Everyoneby A verified traveler from los angeles
It's fine... Not greatPosted Oct 10, 2015
The gym, main dining room and cafe were all closed. We were also greeted each morning with a few hours of jack hammering on the pool deck. The pool is great, but the rest of the experience was meh.
for Everyoneby A verified traveler from los angeles, ca
Everything was perfect except for one thing...Posted Oct 9, 2015
Came here to celebrate our honeymoon. Hotel gave us a very generous complimentary gift. Staff were all friendly and nice. Room was clean. Everything was perfect except for our microwave request to our room. Upon booking with Expedia, I read that you can request for a microwave on your room so I wrote it on the notes section. When our bell boy took us to our room, we already noticed that the microwave was missing. He called the room service right away to request it. After 2 hours of waiting, we called the front desk this time only to find out that they charge for microwave. We had no choice but to go with it even if it doesn't state anywhere that there would be a charge for that. Still, this is a very nice hotel to stay at.
for Everyoneby A verified traveler from san francisco Ca
ConstructionPosted Oct 9, 2015
Terrible noise and dust from machines by the pools that the children play in. The air was filled with grit. Very unhealthy for anyone with lung issues. Check to sees when it will be done before booking your room.
for Everyoneby A verified traveler from Los Angeles
Wonderful stay at The Grand WaileaPosted Oct 8, 2015
My husband, four year-old daughter and I had a fantastic experience during our 6 days at the hotel. The grounds are beautiful, the pools and water slides are so fun for both the adults and kids, and the beach was so relaxing. We had no trouble getting beach chairs with umbrellas, or finding shady pool chairs. The staff was beyond warm and welcoming. Everyone we passed greeted us, and one staff member of the Volcano Bar, Mike, was so funny with our daughter and remembered her name a couple of days after meeting us. We had the buffet breakfast every morning and it was a very good full breakfast with many choices. We also had a delicious anniversary dinner at Humuhumunukunukuapua'a. Another highlight for us was the luau. The property is huge, so walking from place to place isn't necessarily quick, but we knew that going in and looked at it as an opportunity to burn off some of the calories we were eating. The only negative thing I have to say about our experience is that the food at Bistro Molokini was not good. We ate there once and wouldn't do it again. But overall, we absolutely loved The Grand Wailea and we'll definitely be back.
for Everyoneby A verified traveler from Frisco, TX
Great place for special occasionPosted Oct 3, 2015
Overall excellent experience. Friendly staff. Pool service great. Shopping within hotel and directly next to hotel. Fine restaurants on site and close by. Concierge very helpful with planning activities. Would stay here again.
Comment from Hotel Management
Oct 6, 2015 by Tom Donovan, Hotel Management
Aloha Robert, Mahalo for your review and staying with us. I appreciate the 5 star review and I'm glad to hear you enjoyed your experience and utilized our concierge team to help plan your Maui itinerary. We look forward to welcoming you back in the future. Mahalo, Tom Donovan
by A verified traveler from CA
Nice hotel but service has alot to be desiredPosted Sep 29, 2015
Checking in took 30min room wasnt ready staff said they would call us when it was ready that didn't happen. Had a massage at spa however no one mentioned spa was under construction and I would be getting a massage in a make shift hotel room and wouldn't have any spa amenities very disappointing for the $ they charge!
for Everyoneby A verified traveler from reno
Great luxury vacation resortPosted Sep 29, 2015
Spendy but worth it. Amazing beach, awesome pool, friendly and helpful staff, good restaurants. Within walking distance of shops and restaurants. Great snorkeling just south of the resort!
for Everyoneby A verified traveler
Relaxing and tons to do.Posted Sep 29, 2015
Honeymoon experience was great, place is built for kids but has plenty of adult only areas to get away from the noise.
for Everyoneby A verified traveler from Oahu
Exceeded our expectations!Posted Sep 26, 2015
The staff went above and beyond to make our trip super special! the staff was attentive, friendly, thoughtful, personable, and caring. Many staff members went out of their way to make our son's 5th birthday amazing! They remembered him by name and treated us like family. The hotel itself was awesome - we didn't want to leave. Best beach and pools! Hours of fun! This will be, by far, the most memorable trip we've had as a family. Thank you Grand Wailea Staff! I would recommend this hotel to all my family and friends!