Ratings based on 1,544 Verified Reviews

4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Laid back Hawaii

Posted Jan 17, 2017
This is a no frills establishment meant in the most positive way - very low key with an amazing Aloha spirit. I met staff members who have worked here for 40+ years. If you want high tech glitz this is not for you. I have and always will want to experience the true Hawaiian experience and The Kaanapali Beach Hotel is it. Plus it's in a great location (next door) to The Whaler's Village (shopping mall with a small but great food court to help stretch your $) and easy $2 bus stop ride to Lahaina. For $10/2 hrs rent snorkeling gear and walk down the beach to Black Rock for some pretty amazing under water interactions. You will easily pay double at any other hotel for what you will pay here. But if you want to stay in a $400+ room, then so be it. I will take my slightly rough around the edges KBH room and thoroughly enjoy the resort grounds, the friendly staff, the nightly comp Hawaiian entertainment, and proximity to local delights. ALOHA! 🌞🍹🌴
5 out of 5
Recommended
for Everyone
by A verified traveler from Niwot, Colorado

I love this place.

Posted Jan 13, 2017
Kaanapali Beach Hotel is the most comfortable nicest people in Hawaii I recommend everybody that I know to go there and I stay there every time I come. Chanterelle at the Tiki Bar take very good care of you. See you in a couple months.
Comment from Hotel Management
Jan 17, 2017 by Manager at Kaanapali Beach Hotel , Hotel Management
Mahalo for taking the time to write such a kind review. We always enjoy hearing from our loyal guests. We are glad you enjoyed your room, tiki bar and our hotel. We will share your comments with our team and look forward to welcoming you back for your next visit soon. A hui hou. See you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Family Vacation

Posted Dec 25, 2016
Great hotel! Excellent location and friendly staff. Definitely will go back!
Comment from Hotel Management
Jan 5, 2017 by Manager at Kaanapali Beach Hotel , Hotel Management
Mahalo Laura for your positive review. We are glad to be your choice of family vacation this year, and looking forward to seeing you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice service

Posted Dec 24, 2016
Nice service they even provided a hospitality room to take shower even after I checked out.
Comment from Hotel Management
Dec 27, 2016 by Manager at Kaanapali Beach Hotel , Hotel Management
Mahalo for choosing Ka’anapali Beach hotel. We work hard to make our guests happy and appreciate your wonderful feedback! We look forward to welcoming you back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location awsome people

Posted Dec 23, 2016
Awsome trip . Perfect. Expedia service unacceptable. Cancelled my flight with no contact by phone. Called at 8:30 p.m. and left no message. I work 2: 00 a.m. to 10 a.m. and sleep at 5:00 p.m. it took 1 1/2 hours to rebook flight with you service in India or where ever. 3 agents I could hardly understand and my time and frustration. If not compensated or acknowledge after 10 years with Expidia Mastercard I will definitely take my business elsewhere. I plan on going back to Maui in June. With or without Expidia.
Comment from Hotel Management
Dec 27, 2016 by Manager at Kaanapali Beach Hotel , Hotel Management
Mahalo for taking a moment to share your experience. We are delighted to hear how much you enjoyed your time with us. Hope this wonderful stay would make you feel better. And we look forward seeing you again in this coming June.
2 out of 5
by A verified traveler

Outdated

Posted Dec 22, 2016
This hotel costs less than other places nearby, which is why I should have known to book elsewhere. The staff were very friendly, especially the bell boys. Unfortunately the outdated rooms, pool and hotel grounds would prevent me from staying here again.
Comment from Hotel Management
Dec 27, 2016 by Manager at Kaanapali Beach Hotel , Hotel Management
Aloha, thank you for taking the time to review our property. Your feedback is vitally important to us. Our top priority is to meet guest expectations upon arrival, and it seems we did not accomplish this goal. We will share your feedback with the management staff at our bell desk. We believe our commitment to invest in our property through renovations will truly enhance the guest experience. We made a sincere effort to notify our guests of these renovations and apologize for any inconvenience they may have caused you. We appreciate your comments regarding our friendly staffs. Mahalo.
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Great Value, right on the beach

Posted Dec 21, 2016
Pros: location
Location: Black Rock is a short walk away. Excellent snorkeling.
Great location, not as fancy as the other hotels, but great value for the location. Parking is $12 per day, so figure that into your stay. Would definitely stay there again.
Comment from Hotel Management
Dec 27, 2016 by Manager at Kaanapali Beach Hotel , Hotel Management
Mahalo for taking a moment to share your experience. It's great to hear you enjoyed your stay at our hotel and that the location was just what you were looking for. We pride ourselves on value and aim to make your vacation a lifelong memory full of Aloha. We look forward to welcoming you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mississippi

Hawaiian paradise

Posted Dec 21, 2016
Fell in love with this hotel the moment I arrived. From check in to check out, Every staff member I encountered showed me the true Aloha spirit..My room was clean,comfy and a wonderful beach view.The pool was small,but never crowded. Tiki bar was awesome (Shout out to Dale) He makes the best maitai!!!Miss Jennie in the gift shop made my soul smile. Valet were the best .Housekeeping did a great job,and always greeted me with an aloha.The grounds were breathtaking.I will definitely return to this little piece of paradise
Comment from Hotel Management
Jan 3, 2017 by Manager at Kaanapali Beach Hotel , Hotel Management
Mahalo for taking a moment to share your experience and your wonderful photos with us. It's great to hear you enjoyed your stay at our hotel and that the location was just what you were looking for. We pride ourselves on value and aim to make your vacation a lifelong memory full of Aloha. We look forward to welcoming you back again soon.
2 out of 5
by A verified traveler from calgary, Alberta

good location, old hotel and lack of amenities.

Posted Dec 19, 2016
Pros: Location only.
Cons: The complete complex needs a serious make-over, still stuck in the 60"s
Location: Beach is right there, Whalers market is close and thank god there are other reasonable restaurants close by.
Disappointing Hotel. Over priced for what you get.
Comment from Hotel Management
Dec 27, 2016 by Manager at Kaanapali Beach Hotel , Hotel Management
Mahalo for the review and for the positive comment regarding our location. Sorry we missed the mark for you in some areas. We are generally rated as a 3-4 star resort by our travel partners, nonetheless all of us at Ka’anapali Beach Hotel strive to provide 5-star service and great value for our guests to compliment our world-class location. We hope to invite you back to improve your stay next time. Aloha
5 out of 5
Recommended
for Everyone
by A verified traveler from Wahsington State

GREAT Authenic Hawaiian Hotel

Posted Dec 14, 2016
Stay here every year. LOVE this hotel. Close to beach, shopping and fine dining. The Luau is particularly entertaining with great Maui/Kaanapali history!
Comment from Hotel Management
Dec 27, 2016 by Manager at Kaanapali Beach Hotel , Hotel Management
Aloha and mahalo for staying with us, we work hard to make our guests happy. We appreciate your feedback!