Ratings based on 647 Verified Reviews

4.4 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

Great hotel!

Posted Oct 11, 2016
Close to the beach esp where the snorkel spot is, just walking distance. Short 7min drive to Napili plazaThe view is picturesque. Clean and nice unit. Very functional modern kitchen. We were provided for the basics soaps etc. The only thing missing was coffee creamers which they dont really provide. We bought vanilla ice cream and we melted some of them to use as creamer lol. We had trouble with our safety vault and staff was quick to fix it.
4 out of 5
by A verified traveler

BEWARE THE $160 CLEANING FEE!

Posted Sep 28, 2016 on Hotels
We were pleasantly surprised to receive an upgrade to one of the beach villas upon our arrival and LOVED the size of the unit despite dirty/moldy window blinds and a slightly outdated master bathroom. Our biggest problem though was that on the morning of check out I called the front desk to ask what we needed to do since this isn't your normal hotel room and she just told me that I needed to come sign the bill and that "they would be taking care of the cleaning fee." Not knowing what she meant by cleaning fee I didn't think much of it but when I did go to the desk I found my bill included the rather large $160 cleaning fee (for a two night stay) and no one could tell me who I spoke to that told me it wouldn't be included and the staff who I spoke to were kind of rude about it. Needless to say this was a sour end to an otherwise lovely stay. I was completely unaware of this cleaning fee so definitely read the fine print and be prepared to shell out more money than you bargained for at this hotel.
3 out of 5
by A verified traveler

Convenient

Posted Sep 21, 2016 on Hotels
The Ridge Villa we stayed in needs updating. It was very windy and the doors and screens did not seal so lots of whistling noise which kept us awake. Beds need replacing. Also musty smell. It did have a great view. Also $190 cleaning fee a bit expensive for 2 nights stay.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 11, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from b

Kapalua Villas

Posted Aug 26, 2016
Stay was great. Very nice view and the villa was perfect. Could use some updating but it was completely fine by us. Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Gorgeous

Posted Aug 6, 2016
I will definitely come back to Kapalua Villas. The vegetation is unreal, and there are no bad views on the property. I was terribly sad to leave when my vacation ended!
2 out of 5
by A verified traveler

Posted Aug 3, 2016
Roaches inside room. Property too far from beach, pools too basic.
4 out of 5
by Tim

This traveler left a rating score only Posted Aug 2, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from phoenix,az.

Close to the beach, easy to drive around.

Posted Jul 31, 2016
This was the best hotel ever! It was close to all the hotels but this was more personal the staff and everything was so close to the main highway to get around.
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Very nice apartment, close to the beach

Posted Jul 30, 2016
Great view, very clean, well maintained good location.