Ratings based on 452 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Familiesby A verified traveler from San Francisco Bay Area
The best near beach, great place to snorkel, swimPosted Sep 26, 2015
Pros: Everything. The staff was great. The entire resort is well appointed. Many different spots to sit and enjoy the view. The pool area is large.
Cons: List of near by grocery stores, restaurants that deliver,
Location: Location is quite. Need a car. Lots of places to shop and dine. Driving to sites is very easy and great fun.
It was great. Our room was spacious. The bed was very comfortable. The kitchen was great. With great appliances. The kitchen had everything anyone would need. Dishes, silverware, dishwasher, glasses, plates, pots and pans. Not second rate stuff. All very nice. There are also BBQ near by. The lanai was large and was furnished with very nice tables and huge comfortable chairs. We ate many meals on the lanai. Had a wonderful view of the ocean. About 25 feet away! This place is great for families. If you are looking for a calm, quite, well appointed resort this is for you. The beach is wonderful. The water is warm and calm. Staff was wonderful. All you have to do is ask. The room had a great work station easy to use and free wifi. Nice restaurant on the grounds. Great happy hour with wonderful apps! Beach access is right there. No crossing streets, plenty of beach chairs and towels. If you want a quiet, calm, family friendly, place this is for you! You will need a car. Oh, there are pools at each building. There is one large pool with a fun putting green and 2 hots tubs. Very nice. If you are looking for a hot night life pass on this one. But again if you want a very nice resort that is family friendly this is the place for you. I am telling you, you can cook an entire Thanksgiving dinner in the kitchen in our room and then serve Thanksgiving dinner on the lanai. Across the street is a golf course. From what I understand they play a PGA tournament there.
for Everyoneby A verified traveler
Posted Aug 23, 2015
Super friendly staff. Easy access to the beach, great ocean view from our balcony. I would recommend this place to my friends. Been to this resort 4 times and plan on coming back next year with my family.
for Everyoneby A verified traveler
Very nice resort.....Rooms are right on the waterPosted Aug 11, 2015
Staff was helpful and friendly. Everything is available on the resort. Beach is beautiful. Clean rooms. Enjoyed the view from the lanai.
for Everyoneby A verified traveler
excellent customer servicePosted Jul 24, 2015
Pros: Location, amenities and staff is key at Napili Kai. Every employee we came into contact was pleasant, polite, accommodating, true Aloha spirit.
Cons: When not in use, specific areas for paddle boards is needed. The valuable shade space on the grass is often taken by boards most of the day.
Location is excellent, right on the beach. Enjoyable large pool, good restaurant and bar on site. Once you arrive there is no reason to leave. Room was comfortable, nicely furnished and well maintained, wonderful view from our room. Great housekeeping staff.
for Everyoneby A verified traveler from Los Angeles
Fantastic family beach resort!Posted Jun 19, 2015
Pros: The one-bedroom suite was extremely spacious and we had a lot of privacy. The kids' bedroom had its own balcony,bathroom, and entrance.
Cons: We would have liked to have had air conditioning in our suite.
Location: It is on the beach. You can hike, swim, snorkel, paddle board, go zip lining or horseback riding.
Our entire family LOVED this resort! It was luxurious yet unpretentious. The restaurant, where we ate almost daily (with occasional meals in the room which had a very well-equipped kitchenette and full-sized fridge, plus we had a few meals at other local restaurants) had excellent gourmet food and the kids could eat free off the kids' menu throughout our stay. The staff was consistently friendly and helpful. There was a very "homey" atmosphere to this resort which was very comforting to us. The resort is perched just above one of the most beautiful beaches I have ever seen, with spectacular ocean views. Another aspect of this place that we enjoyed was that there seemed to be people from all walks of life: families with young children, families with older children, young couples on romantic getaways, as well as older couples romantic getaways of their own. My husband loved snorkeling with the turtles almost every day and I paddle boarded for the first time and fell in love with it. The kids swam at the beautiful beach as well as in each of the four lovely pools on the property, and they also paddle boarded, boogie boarded, and snorkled. It was a dream island vacation, and we hope to return to Napili Kai resort someday soon!
for Everyoneby A verified traveler from k
Relaxing in paradisePosted Jun 17, 2015
Napoli Kai Resort was a perfect getaway for my husband and me. Our room was upgraded upon arrival, which put us oceanfront only a few yards from the beach and ocean. Although it is a quiet resort we found plenty to do. We especially loved the hiking trails and snorkeling in Napili waters! Hated to leave!
for Business Travelersby johanna
Posted Jun 15, 2015 on Hotels
for Couplesby A verified traveler
Laid back, well maintained, adjacent to beachPosted Jun 4, 2015
Stayed at the resort for the second time. The location is great, staff is happy and helpful. We like that it's a small hotel when compared to the monstrosities in nearby Kaanapali.
for Everyoneby A verified traveler from Seattle, WA
Great Spot for Relaxation, Just Get A Good RoomPosted May 29, 2015
Pros: The kitchenettes were great because it gives you the option of cooking own meals instead of solely relying on restaurants.
Cons: Renovate the older stuff - although that appears to be underway. Air Conditioning in all the buildings.
Location: Snorkeling, swimming. Overall, the areas seems to shut down for the most part around 9-10 o clock, which was fine by me.
I booked a 1-week stay in an Ocean View 1-bd Suite. Initially, I was assigned a room in the Aloha building (same bldg as the lobby). This room did not look like the room photos posted on the site - instead of being modern, it was more tiki-kitsch. This, I would not mind so much if I were staying for only a night or two, or had planned to be out of my room most of the day. However, the bad part was that it was shoddy all around, and my "separate sleeping area" was an adjoining suite with 2 single beds (I was there by myself), and was expecting a king or queen in the bedroom, more in line with the description given on the hotel site. Given the price I was paying, I also expected a quality more along the lines of what the website shows. Thankfully, after voicing my concerns, the hotel staff was super accommodating in switching my room to one that they let me choose. They also honored my deal (7th night free) and cut me a deal on what turned out to be an upgrade from Ocean View to Ocean Front. The room I wound up with was awesome!
for Familiesby SATORU from 東京
日本人にはオススメ出来ません。Posted May 14, 2015 on Hotels
フロントと思しき所でチェックイン。その後「車でここに移動しろ、ここがあなたの部屋だ」と指示され、車で移動。そこの駐車場は満車。仕方なく、荷物を降ろして部屋に向おうとしたが、2階だ。その場にたまたま居合わせたホテルスタッフに「エレベーターはどこか？」と聞いたら「ない、階段だけだ」と一言言って立ち去る。まさか２Fまでこの重たい荷物を自力ではこべというのか？ もう、この時点で帰りたくなった。部屋も至って普通の部屋で一泊4万円。よほどお金があって、サービスを一切受けたいという要望も無く、酷暑の中、ロングフライトで疲れているのに、スーツケースを自力で運んでもへとも思わない体力の持主の方がいれば、是非おすすめしたいホテルである。因みにここを選んだ理由は、「目の前のビーチでシュノーケリングが出来る」という理由とこのサイトで高評価だったという2点だが、滞在中ずーっとビーチは赤旗が出ててシュノーケリング禁止。 災難とも言える滞在になった。