Ratings based on 450 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2015
Super friendly staff. Easy access to the beach, great ocean view from our balcony. I would recommend this place to my friends. Been to this resort 4 times and plan on coming back next year with my family.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice resort.....Rooms are right on the water

Posted Aug 11, 2015
Staff was helpful and friendly. Everything is available on the resort. Beach is beautiful. Clean rooms. Enjoyed the view from the lanai.
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent customer service

Posted Jul 24, 2015
Pros: Location, amenities and staff is key at Napili Kai. Every employee we came into contact was pleasant, polite, accommodating, true Aloha spirit.
Cons: When not in use, specific areas for paddle boards is needed. The valuable shade space on the grass is often taken by boards most of the day.
Location is excellent, right on the beach. Enjoyable large pool, good restaurant and bar on site. Once you arrive there is no reason to leave. Room was comfortable, nicely furnished and well maintained, wonderful view from our room. Great housekeeping staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Fantastic family beach resort!

Posted Jun 19, 2015
Pros: The one-bedroom suite was extremely spacious and we had a lot of privacy. The kids' bedroom had its own balcony,bathroom, and entrance.
Cons: We would have liked to have had air conditioning in our suite.
Location: It is on the beach. You can hike, swim, snorkel, paddle board, go zip lining or horseback riding.
Our entire family LOVED this resort! It was luxurious yet unpretentious. The restaurant, where we ate almost daily (with occasional meals in the room which had a very well-equipped kitchenette and full-sized fridge, plus we had a few meals at other local restaurants) had excellent gourmet food and the kids could eat free off the kids' menu throughout our stay. The staff was consistently friendly and helpful. There was a very "homey" atmosphere to this resort which was very comforting to us. The resort is perched just above one of the most beautiful beaches I have ever seen, with spectacular ocean views. Another aspect of this place that we enjoyed was that there seemed to be people from all walks of life: families with young children, families with older children, young couples on romantic getaways, as well as older couples romantic getaways of their own. My husband loved snorkeling with the turtles almost every day and I paddle boarded for the first time and fell in love with it. The kids swam at the beautiful beach as well as in each of the four lovely pools on the property, and they also paddle boarded, boogie boarded, and snorkled. It was a dream island vacation, and we hope to return to Napili Kai resort someday soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from k

Relaxing in paradise

Posted Jun 17, 2015
Napoli Kai Resort was a perfect getaway for my husband and me. Our room was upgraded upon arrival, which put us oceanfront only a few yards from the beach and ocean. Although it is a quiet resort we found plenty to do. We especially loved the hiking trails and snorkeling in Napili waters! Hated to leave!
5 out of 5
Recommended
for Couples
by A verified traveler

Laid back, well maintained, adjacent to beach

Posted Jun 4, 2015
Stayed at the resort for the second time. The location is great, staff is happy and helpful. We like that it's a small hotel when compared to the monstrosities in nearby Kaanapali.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Great Spot for Relaxation, Just Get A Good Room

Posted May 29, 2015
Pros: The kitchenettes were great because it gives you the option of cooking own meals instead of solely relying on restaurants.
Cons: Renovate the older stuff - although that appears to be underway. Air Conditioning in all the buildings.
Location: Snorkeling, swimming. Overall, the areas seems to shut down for the most part around 9-10 o clock, which was fine by me.
I booked a 1-week stay in an Ocean View 1-bd Suite. Initially, I was assigned a room in the Aloha building (same bldg as the lobby). This room did not look like the room photos posted on the site - instead of being modern, it was more tiki-kitsch. This, I would not mind so much if I were staying for only a night or two, or had planned to be out of my room most of the day. However, the bad part was that it was shoddy all around, and my "separate sleeping area" was an adjoining suite with 2 single beds (I was there by myself), and was expecting a king or queen in the bedroom, more in line with the description given on the hotel site. Given the price I was paying, I also expected a quality more along the lines of what the website shows. Thankfully, after voicing my concerns, the hotel staff was super accommodating in switching my room to one that they let me choose. They also honored my deal (7th night free) and cut me a deal on what turned out to be an upgrade from Ocean View to Ocean Front. The room I wound up with was awesome!
3 out of 5
Recommended
for Families
by SATORU from 東京

日本人にはオススメ出来ません。

Posted May 14, 2015 on Hotels
フロントと思しき所でチェックイン。その後「車でここに移動しろ、ここがあなたの部屋だ」と指示され、車で移動。そこの駐車場は満車。仕方なく、荷物を降ろして部屋に向おうとしたが、2階だ。その場にたまたま居合わせたホテルスタッフに「エレベーターはどこか?」と聞いたら「ない、階段だけだ」と一言言って立ち去る。まさか2Fまでこの重たい荷物を自力ではこべというのか? もう、この時点で帰りたくなった。部屋も至って普通の部屋で一泊4万円。よほどお金があって、サービスを一切受けたいという要望も無く、酷暑の中、ロングフライトで疲れているのに、スーツケースを自力で運んでもへとも思わない体力の持主の方がいれば、是非おすすめしたいホテルである。因みにここを選んだ理由は、「目の前のビーチでシュノーケリングが出来る」という理由とこのサイトで高評価だったという2点だが、滞在中ずーっとビーチは赤旗が出ててシュノーケリング禁止。 災難とも言える滞在になった。
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice QUIET hotel on the beach

Posted May 6, 2015
Pros: Quiet - small - NOT a lot of action
Cons: Not much - I like the charm - like "old Hawaii"
Location: It's Maui - nothing is THAT far!
If you are looking to escape and stay a little out of the way this is PERFECT.
3 out of 5
by A verified traveler

Posted Apr 24, 2015
The construction at the resort was overwhelming the noise was outrageous everywhere you went there was construction going on or to be heard very loud and annoying along with other noises from the kitchen and the laundry do not stay in room 70 to 74 A's it is very noisy all the time