Ratings based on 2,085 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach, CA

Nice room, updates needed.

Posted Sep 1, 2015
We got a wonderful ocean view suite, but the furniture and room needs a facelift. Comfortable but not luxurious. Beautiful grounds and very nice staff...
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

Very nice hotel and close to a good snorkeling spo

Posted Sep 1, 2015
We have a nice stay, staff are friendly and hospitable. Very attentive to our needs and got evena chance to upgrade our rooms.
3 out of 5
by A verified traveler from denver, co

Good hotel with problems

Posted Aug 30, 2015
Pros: The room, the location, the bartender at the 8th floor happy hour bar. He's the man.
Cons: Enforce pool area rules, more rum in the rum drinks, better quality food.
Location: Beach is great. Shopping area to the south has good restaurants and bars. We went to Leilani grill twice. Sorry if the spelling is wrong :(
This is a nice resort, and has one of the best locations on the island. The room was great, and most of the staff was fantastic. Despite that, I wouldn't recommend it to a friend. There are some high level policy mistakes the management makes that made it pretty un-fun. The restaurants and bars are just OK. Someone had a spreadsheet somewhere that said they could get away with so many servers at a minimum, use the cheapest ingredients (I am pretty sure they substituted water for rum at one point), and jack up the price. The spreadsheet said we would stay at the resort as long as they weren't worse than that, and it turns out they were right. We were slow to recognize it. There are a limited number of shaded spots near the pool, and even though 100% were claimed by people's stuff, maybe 10% were actually occupied. The pool staff didn't enforce their policy (as per the signs) to make sure the spots are actively used. We found a little shaded hut a bit farther away, but then were shooed away because it was a rental. (The signs advertising this had been removed.) The rooms and the staff were great, though. So if you stay here, don't ruin the experience with the restaurants and bars (it only encourages the spreadsheet people). There is a sidewalk along the beach that will take you to the clump of hotels and shops just to the south. I recommend you make use of it.
4 out of 5
Recommended
for Everyone
by A verified traveler from Peace River, AB, Canada

Great hotel, great pools, easy access to beach

Posted Aug 29, 2015
Pros: Nice, upscale hotel, beautiful grounds, friendly and helpful staff, great pools, easy access to beach, and a Starbucks in the lobby!
Cons: Price of food in the restaurants, as well as at the pool side bars, was too expensive. Limited selection of menu items for kids.
Location: Whalers Village is 5 minutes away, the town of Lahaina a 10 minute drive, aquarium in Wailuku a 20 minute drive, and Kihea and Kahului 45 minute drive
The Sheraton Maui is one of the nicer hotels right on Kaanapali beach. The beach is wide and beautiful but the sand gets very hot during the day, so sandals or beach shoes are a necessity to get to the water. The surf can be quite rough as it breaks on to shore, I would not recommend it for non-swimmers or little kids. Snorkeling right off of shore we saw green sea turtles and tropical fish daily. However, do not snorkel or swim past Black Rock, as there are strong rip tides. The hotel posts daily warnings regarding the ocean conditions but many people seem to ignore these posts. Likewise, diving or jumping off of Black Rock is not recommended, but many people continue to do so, sometimes with grave consequences. There are also swimming pools connected by a lazy river that meanders through the hotel grounds. We spent most of our time playing in the surf, snorkeling near shore, and swimming in the lazy river. Food is very expensive at the hotel, so we opted to buy drinks and ready to eat food at Safeway in Lahaina. The bar fridge in the room was big enough to store our food and drinks. We were pleasantly surprised to find a Starbucks located in the lobby, but it is only opened in the mornings. You can also book a variety of tours at the information desks in the lobby, which was very convenient. However, the weather was very hot and humid, so sight seeing was difficult when we had to walk anywhere. Overall, we had a wonderful time staying at the Sheraton Maui Resort!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great visit

Posted Aug 28, 2015
Chech in was not as smooth as should have been. Of course it was 1;00AM that could explain
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, beautiful beach

Posted Aug 28, 2015
The best housekeeper ever. Very helpful, organized, smiling. Small balcony, the expectation was higher because of the pictures on the website.
2 out of 5
by A verified traveler from bologna

Posted Aug 28, 2015
Pros: Niente
Cons: Gli spazi ,troppe camere rispetto alla capienza della piscina e mancanza di sdrai rispetto alla folla di ospiti.Non vi sono in pratica zone ombreggiat
Location: Vicino ( con auto) a grazioso paese con validi ristoranti e negozi
Piccola piscina per le dimensioni dell'hotel,già di prima mattina tutti gli sdrai occupati,e decine di persone che bivaccano sotto il sole cocente,spiaggia con servizi a pagamento nonostante supplemento di $36 al giorno che in pratica di utile comprende solo internet.
5 out of 5
Recommended
for Everyone
by A verified traveler from Henderson, NV

Great location and great staff.

Posted Aug 27, 2015
Pros: Most everything
Cons: Bed adustments
Location: Perfect location for all of our activities.
Everything just excellent here. Would definitely stay here again. Bed a little to firm.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Beautiful view.

Posted Aug 27, 2015
Pros: The view. The complete atmosphere. Torches lit everyone on property, all evening.
Cons: Towels on pool chairs are removed if left for a half hour, making it difficult to keep your seat if you go for a swim or lunch.
Location: Great location. Other dining options right along the beach. Lahaina very hereby.
Oceanfront rooms have fantastic view of beach and pools. Rooms are comfortable. Staff is friendly and helpful. True Hawaiin experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Nice ocean front view

Posted Aug 26, 2015
Room is a bit too far away from the main lobby and restaurant