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Reviews of Fairmont Kea Lani Maui

4.5 out of 5
Fairmont Kea Lani Maui
4100 Wailea Alanui Dr, Kihei, HI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 737 out of 999 reviews" "
Rating 8 - Good. 186 out of 999 reviews" "
Rating 6 - Okay. 41 out of 999 reviews" "
Rating 4 - Poor. 24 out of 999 reviews" "
Rating 2 - Terrible. 11 out of 999 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gerald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Pool and Beach were amazing. Best Hotel I have ever been to.
Stayed 8 nights in Mar 2024
Response from Karla Vega, Guest Relations Manager on Apr 13, 2024
Aloha Mr. Gerald, We're thrilled to hear that you had such an incredible experience with us! Maintaining a clean and inviting environment is a top priority, and we're delighted that you enjoyed the pool and beach amenities. Mahalo for considering us the best hotel you've ever been to - that means the world to us! We can't wait to welcome you back for more unforgettable moments!

10/10 Excellent

Arden

Traveled with family
Liked: Staff & service, amenities
The service was top notch!
Stayed 3 nights in Apr 2024
Response from Karla Vega, Guest Relations Manager on Apr 13, 2024
Aloha Arden, Mahalo nui loa for the fantastic feedback! We're delighted to hear that you found our service top-notch. Your satisfaction is our priority, and we're here to provide excellent experiences every time. We sincerely look forward to the opportunity of welcoming your ʻohana back for another visit! A hui hou!

10/10 Excellent

Niloofar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect! Thank you for making a beautiful memorable vacation for us! The 2 things I would highly recommend are one, to add a simple kids menu (simple burger, chicken nuggets and Mac n cheese) and more food choices for people w fish allergy on the menu of the 2 main restaurants for dinner, that way we weren’t forced to go outside the hotel for dinner; and the other to improve the water pressure on the shower. Thank you,
Stayed 5 nights in Feb 2024
Response from April Kala | Director of Front Office on Apr 12, 2024
Aloha Niloofar, Mahalo for sharing your valuable feedback with us, we sincerely appreciate it. I am sorry to read that our keiki menu had not been shared with you while dining within our on-property restaurants. I will ensure that this is taken up with the appropriate management as we do indeed have a keiki menu within each venue offering items similar to those referenced above. It was our pleasure having your ʻohana as our guests and we hope to have the opportunity of welcoming you on a return visit, soon. Warmest aloha, April Kala Director of Front Office

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 2 nights in Apr 2024
Response from April Kala | Director of Front Office on Apr 12, 2024
Aloha Mark, Mahalo nui loa for your glowing recommendation of our resort, we sincerely appreciate it! It was our pleasure having your ʻohana as our guests and we look forward to being presented with the opportunity of welcoming you all on a return visit, in the near future. Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved having a suite. The bed did not have a fitted sheet and the mattress pad was slippery so this made for an uncomfortable bed.
Stayed 6 nights in Apr 2024
Response from April Kala | Director of Front Office on Apr 12, 2024
Aloha Sara, Mahalo for sharing your valuable feedback with us, we sincerely appreciate it. This has been relayed to the appropriate management to ensure an improved upon experience upon your return. Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved
Stayed 6 nights in Mar 2024
Response from Karla Vega, Guest Relations Manager on Apr 7, 2024
Aloha Ms. Natalie, Mahalo nui loa for your wonderful feedback and for rating us 5 out of 5! We're thrilled to hear that you had such a fantastic experience with us. We strive to provide exceptional service, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable. We sincerely look forward to the opportunity of welcoming you all back to paradise! A hui hou! Warmest aloha

8/10 Good

Freddie, ANAHEIM

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic property, and we loved every bit of our stay. The facilities are wonderful and very well maintained. All the staff were helpful and courteous, except Wainani at the pool... She clearly needs some more customer service training.
Stayed 7 nights in Mar 2024
Response from Karla Vega, Guest Relations Manager on Apr 5, 2024
Aloha Mr. Freddie,Mahalo for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay at Fairmont Kea Lani and that you found our facilities to be wonderful and well-maintained.However, we are genuinely sorry to learn that your interaction with Wainani at the pool did not meet your expectations. Providing exceptional customer service is of utmost importance to us, and we regret any inconvenience this may have caused during your stay. Rest assured, we will address this matter and provide additional training to ensure that all of our guests receive the highest level of service possible.Once again, mahalo nui loa for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable experience. Warmest aloha!

10/10 Excellent

Penney, broomfield

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were pleasant, helpful, and hard working.
Stayed 3 nights in Mar 2024
Response from Karla Vega, Guest Relations Manager on Apr 7, 2024
Aloha Penney,Mahalo for your feedback! We're thrilled to hear that our staff made your experience enjoyable at Fairmont Kea Lani. We take pride in providing excellent service, and we'll be sure to pass along your kind words to our hardworking team. We hope to welcome you back soon to paradise. Warmest aloha!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Karla Vega, Guest Relations Manager on Apr 5, 2024
Aloha Ms. Melissa, Mahalo nui loa for your wonderful feedback and for rating us 5 out of 5! We're thrilled to hear that you had such a fantastic experience with us. We strive to provide exceptional service, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable. We sincerely look forward to the opportunity of welcoming you all back to paradise! A hui hou! Warmest aloha.

10/10 Excellent

Zachary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent amenities, lovely staff, great cocktails.
Stayed 4 nights in Mar 2024
Response from Karla Vega, Guest Relations Manager on Mar 31, 2024
Mahalo nui loa for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at Fairmont Kea Lani and amenities, staff met your expectations. We strive to provide exceptional service and create memorable experiences for our guests. We hope to have the pleasure of welcoming you back again soon for another delightful stay! Warmest aloha!

10/10 Excellent

Sarah Jane

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Spectacular!
Stayed 5 nights in Mar 2024
Response from Karla Vega, Guest Relations Manager on Mar 25, 2024
Aloha Ms. Sarah Jane, Mahalo nui loa for your wonderful feedback! We're thrilled to hear that you found our property Fairmont Kea Lani beautiful and spectacular. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another fantastic experience in the future. If there's anything else we can do to enhance your stay next time, please don't hesitate to let us know. Warmest aloha!!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Karla Vega, Guest Relations Manager on Mar 25, 2024
Aloha Ms. Emily, Mahalo nui loa for your wonderful feedback and for rating us 5 out of 5! We're thrilled to hear that you had such a fantastic experience with us. We strive to provide exceptional service, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable. We sincerely look forward to the opportunity of welcoming you all back to paradise! A hui hou! Warmest aloha.

10/10 Excellent

Stathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Karla Vega, Guest Relations Manager on Mar 22, 2024
Aloha Stathy, Mahalo nui loa for your wonderful feedback and for rating us 5 out of 5! We're thrilled to hear that you had such a fantastic experience with us. We strive to provide exceptional service, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable. We sincerely look forward to the opportunity of welcoming you all back to paradise at Fairmont Kea Lani! A hui hou! Warmest aloha.

10/10 Excellent

Rick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best area on Maui
Stayed 5 nights in Mar 2024
Response from Karla Vega, Guest Relations Manager on Mar 18, 2024
Aloha Mr. Rick, Mahalo nui loa for your wonderful feedback! We're thrilled to hear that you found our area at Fairmont Kea Lani to be the best on Maui. It's always our goal to provide our guests with an exceptional experience and knowing that you enjoyed your time here means a great deal to us.If you have any further comments or if there's anything else we can assist you with during your stay, please don't hesitate to let us know. We're here to ensure your visit is nothing short of fantastic.We sincerely look forward to the opportunity of welcoming you all back to paradise.

10/10 Excellent

Bradley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property. Staff is amazing and the resort is immaculate. Wonderful views everywhere. Absolutely will return
Stayed 5 nights in Mar 2024
Response from Karla Vega, Guest Relations Manager on Mar 15, 2024
Aloha Mr. Bradley, Mahalo nui loa for your wonderful feedback! We're delighted to hear that you had an amazing experience at our hotel, enjoying the resort and prime location in Wailea. It's fantastic to know that our team contributed to making your stay memorable. We truly appreciate your recommendation and look forward to welcoming you back for another splurge-worthy visit to paradise Fairmont Kea Lani!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Fairmont Kea Lani for our honeymoon. The suite was incredible, such a large room and perfect for our 9 night stay! Food at property was expensive but that’s to be expected in Hawaii. Nice pools & beach! Don’t miss out on the canoe experience!!
Stayed 9 nights in Dec 2023
Response from Karla Vega, Guest Relations Manager on Mar 18, 2024
Mahalo for choosing Fairmont Kea Lani for your honeymoon and for taking the time to share your experience with us!We're delighted to hear that you had a fantastic stay with us and that you found your suite to be incredible. It warms our hearts to know that our accommodations provided the perfect setting for your 9-night stay, creating beautiful memories during such a special occasion.We understand that dining costs can be higher in Hawaii, but we're thrilled that you still enjoyed the culinary offerings at our property. Your satisfaction is our priority, and we strive to provide exceptional dining experiences that complement your overall stay.It's wonderful to hear that you made the most of our pools and beach. Our picturesque surroundings are indeed perfect for relaxation and enjoyment. And we're so glad you had the opportunity to experience the canoe adventure – it's truly a unique and memorable activity! It was truly a pleasure having you as our guests and we sincerely look forward to the opportunity of welcoming you all back to paradise.

10/10 Excellent

Roger

Traveled with group, Traveled with family
Accommodating staff!!! Oh my goodness our vacation was perfect!
Stayed 10 nights in Feb 2024
Response from Karla Vega, Guest Relations Manager on Mar 3, 2024
Aloha Mr. Royer, Mahalo nui loa for your glowing review! We're thrilled to hear that our staff was able to make your vacation absolutely perfect. It's always our goal to provide top-notch service and create unforgettable experiences for our guests. We hope to welcome you back again soon for another fantastic stay!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful staf is amazing.
Stayed 10 nights in Feb 2024
Response from Karla Vega, Guest Relations Manager on Mar 3, 2024
Aloha Mr. James, Mahalo nui loa for your glowing review! We're thrilled to hear that our staff was able to make your vacation absolutely perfect. It's always our goal to provide top-notch service and create unforgettable experiences for our guests. We sincerely look forward to the opportunity of welcoming you all back to paradise, A hui hou! Warmest aloha.

8/10 Good

Jon

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, rooms were clean and comfortable. Every room is a suite which is great for families. I wish they had a 2 queen option instead of 2 double beds. Food at the pool was below average but the breakfast buffet was outstanding. Overall, very nice but very expensive! It would be nice to get breakfast included for such an expensive room.
Stayed 4 nights in Feb 2024
Response from Karla Vega, Guest Relations Manager on Mar 2, 2024
Aloha Mr. Jon, Mahalo, for sharing your detailed feedback with us! We're delighted to hear that you found our property beautiful and enjoyed the clean and comfortable rooms. We understand the importance of space for families and appreciate your suggestion regarding the bed options.We're glad to hear that you enjoyed our breakfast buffet, although we apologize for not meeting your expectations with the poolside food. Your comments will be shared with our team for improvement.Regarding pricing, we strive to offer value for the quality and experience we provide. We'll certainly consider your suggestion about including breakfast with room rates. Your insights are invaluable as we continuously work to enhance our guests' experience. We sincerely look forward to the opportunity of welcoming you all back to paradise with our new Hawaiian cultural center, stunning new dining venue, and elevated arrival experience! A hui hou! Warmest aloha.

10/10 Excellent

Cheyenne

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We loved staying here! Ko’s food was very underwhelming but the rest was great!
Stayed 6 nights in Feb 2024
Response from Karla Vega, Guest Relations Manager on Mar 5, 2024
Aloha Cheyenne,Mahalo for your feedback! We're thrilled to hear that you enjoyed your overall stay with us. We apologize that Ko's food didn't meet your expectations, and we'll definitely pass along your comments to our culinary team for improvement. We're glad the rest of your experience was great, and we hope to welcome you back soon for an even better dining experience. Warmest Aloha!

10/10 Excellent

Michael, Destin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Karla Vega, Guest Relations Manager on Mar 2, 2024
Aloha Mr. Michael,Mahalo nui loa for your wonderful feedback and for rating us 5 out of 5! We're thrilled to hear that you had such a fantastic experience with us. We strive to provide exceptional service, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable. We sincerely look forward to the opportunity of welcoming you all back to paradise with our new Hawaiian cultural center, stunning new dining venue, and elevated arrival experience! A hui hou! Warmest aloha.

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fairmont Kea Lani is the best of the Wailea resorts. The property is sprawling and beautifully maintained. The lobby and common areas have been wonderfully renovated. The rooms have also been renovated and are incredibly spacious and comfortable. Oceanview rooms are incredible. The brunch, for the price, needs to step up a notch or two. The brunch at the nearby Four Seasons is slightly less expensive and markedly better. But otherwise the food at Ko was fantastic. The pool was wonderful and the resort has one of the best beaches in Wailea. While our stay was pricey, that’s Maui and, even moreso, that’s Wailea. We loved our 4 night getaway.
Stayed 4 nights in Jan 2024
Response from Karla Vega, Guest Relations Manager on Feb 24, 2024
Mahalo for your feedback! We're thrilled to hear that you enjoyed your stay at The Fairmont Kea Lani and that you found our property to be sprawling and beautifully maintained. We're glad you appreciated the renovations in the lobby, common areas, and rooms, and that you found them spacious and comfortable, especially with those incredible ocean views.We appreciate your feedback regarding the brunch experience and are always looking for ways to improve. We'll certainly take your comments into consideration to ensure we provide a top-notch dining experience for all our guests. It's great to hear that you enjoyed the food at Ko, and we're delighted that you found the pool and beach to be wonderful amenities during your stay.We understand that Maui can be pricey, but we strive to provide exceptional value and experiences for our guests. We're thrilled that you had a fantastic 4-night getaway with us. It was truly a pleasure having you as our guests and we sincerely look forward to the opportunity of welcoming you all back to paradise with our new Hawaiian cultural center, stunning new dining venue, and elevated arrival experience! A hui hou!

10/10 Excellent

Rebecca, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Feb 2024
Response from Karla Vega, Guest Relations Manager on Feb 20, 2024
Aloha Ms. Rebecca,Mahalo nui loa for choosing Fairmont Kea Lani! We are so pleased to know that your ʻohana had such a wonderful experience while staying with us! The pleasure was all ours, truly. We sincerely look forward to the opportunity of welcoming your ʻohana back for another visit! A hui hou!

10/10 Excellent

Jamie, Rio Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds, rooms and staff were all outstanding. I love that you can use the pool or spa, anytime of day or night.
Stayed 2 nights in Feb 2024
Response from Karla Vega, Guest Relations Manager on Feb 17, 2024
Mahalo for your glowing review! We're thrilled to hear that you found our grounds, suites, and staff to be outstanding. We take great pride in providing top-notch service and amenities to ensure our guests have a memorable experience.Our 24/7 pool and spa access is indeed one of the highlights of our property. We understand that our guests have different schedules and preferences, so we strive to offer flexibility and convenience whenever possible.We hope to have the pleasure of welcoming you back for another fantastic stay in the near future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Mahalo nui loa!

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Karla Vega, Guest Relations Manager on Feb 17, 2024
Aloha Ms. Clarissa, Mahalo nui loa for choosing Fairmont Kea Lani! We are so pleased to know that your ʻohana had such a wonderful experience while staying with us! We sincerely look forward to the opportunity of welcoming your ʻohana back for another visit! A hui hou!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Karla Vega, Guest Relations Manager on Feb 10, 2024
Aloha Mr. Paul, Mahalo for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that we were able to meet your expectations. Your feedback means the world to us, and we hope to have the pleasure of welcoming you back again soon. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. Mahalo nui loa!

2/10 Terrible

Clark

Stayed 2 nights in Jan 2024
Response from Karla Vega, Guest Relations Manager on Feb 12, 2024
Aloha Mr. Clark,We're deeply sorry to hear that your experience with us fell short of your expectations, and we appreciate you bringing this matter to our attention. We take feedback seriously, and we'd like to understand more about what went wrong so we can make improvements. Please reach out to us directly to discuss your concerns further. Your satisfaction is our top priority, and we hope to have the opportunity to make things right for you.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from April Kala | Director of Front Office on Jan 22, 2024
Aloha Kathleen, Mahalo nui loa for choosing Fairmont Kea Lani as your home away from home while visiting the gorgeous island of Maui. It was our pleasure, welcoming your ʻohana as our guests. We look forward to being presented with the opportunity of welcoming you all on a return visit in the near future. Warmest aloha, April Kala Director of Front Office

8/10 Good

shaun

Stayed 3 nights in Jan 2024
Response from Karla Vega, Guest Relations Manager on Feb 10, 2024
Aloha, Mahalo for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that we were able to meet your expectations. Your feedback means the world to us, and we hope to have the pleasure of welcoming you back again soon. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. Mahalo nui loa!

10/10 Excellent

Neil

Liked: Amenities
Amazing time! very friendly and accommodating staff! Will come back!!
Stayed 4 nights in Jan 2024
Response from April Kala | Director of Front Office on Jan 17, 2024
Aloha Neil, We are absolutely thrilled to read that your ʻohana had such a wonderful experience as guests of our resort! The pleasure was all ours, truly. We look forward to being presented with the opportunity of welcoming you all on a return visit, very soon! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

charles

Stayed 6 nights in Dec 2023
Response from April Kala | Director of Front Office on Jan 17, 2024
Aloha Charles, Mahalo nui loa for your glowing recommendation of our resort! It was our sincere pleasure having your ʻohana as our guests. We look forward to being presented with the opportunity of welcoming you all on a return visit, soon! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Xiaoqing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience Highly recommended Enough space , great amenities, beautiful beach Definitely come back again
Response from Karla Vega, Guest Relations Manager on Dec 23, 2023
Aloha, A sincere mahalo to you and your ʻohana for choosing Fairmont Kea Lani and for taking the time to share such a heartfelt recommendation of our property. It was truly a pleasure having you as our guests and we sincerely look forward to the opportunity of welcoming you all back to paradise upon completion of our new Hawaiian cultural center, stunning new dining venue, and elevated arrival experience - coming at the end of 2023! A hui hou! Warmest aloha, Karla Vega Guest Relations Manager.

10/10 Excellent

jennifer james

Stayed 4 nights in Dec 2023
Response from April Kala | Director of Front Office on Dec 22, 2023
Aloha Jennifer James, Mahalo nui loa for your glowing recommendation of our resort, we sincerely appreciate your taking the time to share. It was our pleasure having your ʻohana as our guests and we look forward to being presented with the opportunity of welcoming you all back on a return visit, very soon! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Su

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from April Kala | Director of Front Office on Dec 22, 2023
Aloha Su, Mahalo nui loa for your glowing recommendation of our resort, we sincerely appreciate your taking the time to share. It was our pleasure having your ʻohana as our guests and we look forward to being presented with the opportunity of welcoming you all back in the near future. Warmest aloha, April Kala Director of Front Office

8/10 Good

Alex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from April Kala | Director of Front Office on Dec 22, 2023
Aloha Alex, Mahalo nui loa for choosing Fairmont Kea Lani as your home away from home during your recent visit to the beautiful island of Maui. It was our pleasure having your ʻohana as our guests. Until next time. A hui hou! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Talia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2023
Response from April Kala | Director of Front Office on Dec 7, 2023
Aloha Talia, Mahalo nui loa for choosing Fairmont Kea Lani as your home away from home during your recent visit to the beautiful island of Maui! The pleasure was all ours, having your ʻohana as our guests. Until next time. A hui hou! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall standards
Stayed 6 nights in Nov 2023
Response from April Kala | Director of Front Office on Nov 30, 2023
Aloha Julian, Mahalo nui loa for your glowing recommendation of Fairmont Kea Lani! It was a pleasure having your ʻohana as our guests, truly. We look forward to being presented with the opportunity of welcoming you all back to paradise in the near future. A hui hou! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
professional top to bottom
Stayed 2 nights in Nov 2023
Response from April Kala | Director of Front Office on Nov 30, 2023
Aloha Robert, We sincerely appreciate your taking the time to share your genuine feedback with our team, truly. It was our pleasure having your ʻohana as our guests during your recent visit to the stunning island of Maui. Until next time. A hui hou! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Orit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great service. We were family of 5 and the room was big enough. It was very convenient to have all gears available for rent at the beach. The spa is amazing!
Stayed 4 nights in Nov 2023
Response from April Kala | Director of Front Office on Nov 30, 2023
Aloha Orit, We are elated to read that your ʻohana had such a phenomenal experience as our guests here at Fairmont Kea Lani! The pleasure was all ours, truly. We look forward to being presented with the opportunity of welcoming you all as our guests once again, very soon! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Wendy Jiann-Yun

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the pool with a twisty slide.
Stayed 3 nights in Nov 2023
Response from April Kala | Director of Front Office on Nov 30, 2023
Aloha Wendy, Mahalo nui loa for your glowing recommendation of Fairmont Kea Lani! We are thrilled to read that your ʻohana had such a memorable time enjoying our resort and its amenities. We look forward to being provided with the opportunity of welcoming you as our guests on a return visit, soon! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Evan

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect place for a family vacation. They have fun activities for all ages.
Stayed 3 nights in Nov 2023
Response from April Kala | Director of Front Office on Nov 30, 2023
Aloha Evan, Mahalo nui loa to you and your ʻohana for choosing Fairmont Kea Lani as your home away from home while visiting the beautiful island of Maui. The pleasure was all ours, truly. Until next time. A hui hou! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Jon Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went while the island was still slow from the fires, longing for peace for those affected, for our honeymoon. We loved everything about it. Beautiful property, beautiful hotel, very comfortable (BIG) room, truly great staff, wife loved the pools. Ko is an excellent restaurant on site and has well deserved reputation. Complementary driver service to nearby locales was great. Super chill experience. 10 out of 10 would stay again.
Stayed 5 nights in Oct 2023
Response from April Kala | Director of Front Office on Nov 30, 2023
Aloha Jon Jacob, Mahalo nui loa for your glowing recommendation of our resort! We are honored that the two of you chose to celebrate such a special occasion with us here at Fairmont Kea Lani. We look forward to being presented with the opportunity of welcoming you both back to Maui, soon! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Shawn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and staff was amazing!
Stayed 3 nights in Oct 2023
Response from April Kala | Director of Front Office on Nov 30, 2023
Aloha Shawn, Mahalo nui loa for choosing Fairmont Kea Lani as your home away from home during your recent visit to the beautiful island of Maui! It was our sincere pleasure having your ʻohana as our guests. We look forward to being presented with the opportunity of welcoming you all again, very soon! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

VASILE, tucson

Stayed 1 night in Nov 2023
Response from April Kala | Director of Front Office on Dec 7, 2023
Aloha! Mahalo nui loa for your glowing recommendation! The pleasure was all ours, having your ʻohana as our guests. We look forward to being presented with the opportunity of welcoming your ʻohana back to Fairmont Kea Lani on a return visit in the near future. Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Jaime

Stayed 5 nights in Nov 2023
Response from April Kala | Director of Front Office on Nov 30, 2023
Aloha Jaime, Mahalo nui loa for your glowing recommendation! We are thrilled to read that your ʻohana had such a wonderful experience as guests of Fairmont Kea Lani. Until next time. A hui hou! Warmest aloha, April Kala Director of Front Office

6/10 Okay

Eric

Disliked: Staff & service
Stayed 5 nights in Oct 2023
Response from April Kala | Director of Front Office on Nov 8, 2023
Aloha Eric, Mahalo for sharing your valuable feedback with our team. We would love the opportunity to connect with you about your recent visit to our resort. Should you have the opportunity, we welcome you to share your best contact number via private message. Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Yuenshun, Fremont

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from April Kala | Director of Front Office on Nov 8, 2023
Aloha Yuenshun, Mahalo nui loa for your glowing recommendation of Fairmont Kea Lani. It was truly our pleasure having your ʻohana as our guests. We look forward to being presented with the opportunity of welcoming you once more in the near future! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Joni Lyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from April Kala | Director of Front Office on Oct 25, 2023
Aloha Joni Lyn, Mahalo nui loa for choosing Fairmont Kea Lani! We are thrilled to read that your ʻohana had such a memorable experience as our guests. We sincerely look forward to the opportunity of welcoming you all back in the near future. Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular location and the very best service I have ever received. Truly the aloha spirit exists among the staff.
Stayed 4 nights in Oct 2023
Response from Karla Vega, Guest Relations Manager on Oct 23, 2023
Aloha Ms. Sharon, Mahalo nui loa for choosing Fairmont Kea Lani! We are thrilled to read that your ʻohana had such a wonderful experience staying with us. We look forward to the possibility of welcoming your ʻohana back in the coming months so that you may revel in our revitalized arrival experience, learn about the history of Hawaiʻi within our brand-new Hawaiian cultural center, and enjoy beautiful sunsets from our stunning new culinary venue. Until then.. a hui hou! Warmest aloha!

10/10 Excellent

Gregory Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Karla Vega, Guest Relations Manager on Oct 23, 2023
Aloha Mr. Franklin, Mahalo nui loa for choosing Fairmont Kea Lani! We are thrilled to read that your ʻohana had such a wonderful experience staying with us. We look forward to the possibility of welcoming your ʻohana back in the coming months so that you may revel in our revitalized arrival experience, learn about the history of Hawaiʻi within our brand-new Hawaiian cultural center, and enjoy beautiful sunsets from our stunning new culinary venue. Until then.. a hui hou! Warmest aloha!