Suite, 1 Bedroom | Iron/ironing board, free WiFi
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Reviews of The Gardens at West Maui

3 out of 5
The Gardens at West Maui
5500 Lower Honoapiilani Highway, Lahaina, HI

Reviews

8.4

Very Good

Rating 10 - Excellent. 165 out of 368 reviews" "
Rating 8 - Good. 130 out of 368 reviews" "
Rating 6 - Okay. 45 out of 368 reviews" "
Rating 4 - Poor. 18 out of 368 reviews" "
Rating 2 - Terrible. 10 out of 368 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

melody

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Price was reasonable. Clean and included a few amenities such as coffee, laundry detergents,, toiletries, etc.
Stayed 2 nights in Apr 2024

8/10 Good

Jorge

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
El cuarto está muy grande como un apartamento dos baños sala, cosina , Comedor, estufa, lavadora y secadora muy bien todo la habitación
Stayed 4 nights in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Wade Ak, Kelso

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, nices staff ,very friendly.
Stayed 8 nights in Mar 2024

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed staying at this place and felt like being at home. We were so surprised that the room came with a washer and dryer and free detergent! The kichen has everything including salt and pepper! The washroom has extra shampoo, body lotion, tissue boxes, toilet paper and towers! There is a amazing beach path just a few minutes walking distance away.
Stayed 4 nights in Mar 2024

6/10 Okay

Ashley

Disliked: Cleanliness
Stayed 2 nights in Mar 2024

4/10 Poor

Audrie

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
There were cockroaches. While we were trying to sleep it was loud. When I arrived for a late check-in the office was closed and I had a hard time finding my room/key. No one came to clean our room the whole time we were there or replenish our towels/wash rags. The only good thing was how big the unit was & we had close parking to our room which was nice.
Stayed 3 nights in Mar 2024

10/10 Excellent

Rachel

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very well equipped kitchen and laundry. Comfortable bed, helpful staff
Stayed 7 nights in Feb 2024

10/10 Excellent

Jennifer

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was in Maui for 4 days. My stay was wonderful! Although I did not have a chance to use the pool or lei making on Monday. I still had a great time. I also enjoyed talking the the office lady. I didnt get a chance to get her name. But she was wonderful!! I’ll definitely be back to this property the next time I’m in Maui
Stayed 4 nights in Feb 2024

10/10 Excellent

Ruby

Liked: Cleanliness, property conditions & facilities
It was a nice, quiet place
Stayed 3 nights in Feb 2024

10/10 Excellent

Rachel, Joshua

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The facility was great and within walking distance to where we needed to be. Very clean and had everything for an easy living vacation. All of the people were super nice and helpful.
Stayed 3 nights in Feb 2024

10/10 Excellent

Vishnu vardhan

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good service by and it is pleasant area.
Stayed 7 nights in Feb 2024

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities
The staff was very friendly upon arriving. The unit was clean and met all of my needs. The pool was nice and it has a hot tub which was also nice. I have stayed in many places on Maui and this definitely is one that I would come back to.
Stayed 4 nights in Feb 2024

10/10 Excellent

Tugce

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I recently had a fantastic experience during my stay at The Gardens at West Maui. The location is truly outstanding. Situated close to breathtaking beaches, excellent snorkeling spots, and with a nearby point for whale watching, it offers a perfect blend of convenience and natural beauty. The kitchen amenities were outstanding; every detail was thoughtfully considered, and it made our first night truly memorable. On the second night, we encountered a minor issue with the AC, but the 24-hour maintenance service responded promptly, fixing the problem within 10-15 minutes – truly impressive. The abundance of towels and toiletries exceeded our expectations, ensuring we had more than enough for our entire stay. The 1-bedroom suite with two bathrooms and a sofa bed comfortably accommodated four adults with no issues.The inclusion of a washer and dryer, along with provided detergent, added convenience to our stay. I would like to extend a special thanks to Lisa for her exceptional service during our stay. Her warmth, positivity, and constant smile made our experience truly delightful. Lisa also informed us that our room was ready for check-in upon early arrival, sparing us from waiting until the standard 4 pm check-in time. Overall, I highly recommend The Gardens at West Maui for its impeccable service, thoughtful amenities, and accommodating staff.
Stayed 4 nights in Feb 2024

8/10 Good

Juan Carlos Chavez

Stayed 7 nights in Jan 2024

10/10 Excellent

rita

Liked: Cleanliness, amenities, property conditions & facilities
Amazing location perfect for our four day stay
Stayed 4 nights in Jan 2024

10/10 Excellent

José Antonio Ayala

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Ximena

Stayed 4 nights in Jan 2024

10/10 Excellent

Premkumar

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The one bedroom suite was very comfortable for our family of 4. The kitchen had all the utensils needed and the 2 bathrooms was stocked well with enough and more towels for the 5 nights of stay. The best part was having the washer and dryer and that helped a lot to dry the clothes daily after the fun days at beach
Stayed 5 nights in Dec 2023

8/10 Good

Matthew

Great location for the rate
Stayed 3 nights in Jan 2024

10/10 Excellent

Cynthia

Stayed 3 nights in Jan 2024

8/10 Good

Josephine, Santa Monica

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious, plenty of room for 4 people with the sofabed in the living room. Kitchen is fully stocked, with full-size fridge, oven, stove, microwave, toaster. Fantastic location - 1 block to one of the best beaches in Maui, Kapalua Bay. My only complaint was the "resort fee" of $20 plus tax per day that I did not realize I would be getting charged when I made this booking on Expedia.
Stayed 6 nights in Jan 2024

8/10 Good

Shawn

Liked: Cleanliness
Stayed 11 nights in Dec 2023

10/10 Excellent

Yali

Stayed 4 nights in Dec 2023

10/10 Excellent

Noufal, Santa Clara

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Yong

Traveled with family
Liked: Cleanliness, room comfort
Family friendly unit with two bathrooms
I checked in late but found it was not a problem at all since there were after hour services with my room key and welcome letter in the safe box. The unit has two bathrooms which are surprisingly convenient to the family. Only problem is neighbour roosters making noises during early morning.
Stayed 2 nights in Dec 2023

4/10 Poor

Jie

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Reception isn’t welcoming at all. Lots of spiders in the room, and we booked another hotel in the same management company and it’s full of ants. I don’t recommend soleil management company related hotels at all!
Stayed 2 nights in Nov 2023

2/10 Terrible

Napualani

Stayed 2 nights in Aug 2023

10/10 Excellent

Monalisa Delos

Liked: Cleanliness, property conditions & facilities
The dish washer did not work! Front desk clerk, not to friendly. The female i spoke when i checked in through the red phone, was very friendly and helpful.
Stayed 3 nights in Aug 2023

10/10 Excellent

Jamie

Liked: Cleanliness, property conditions & facilities
Small property with beautiful gardens. We had a golf course view on the other side. Very clean and nice!
Stayed 7 nights in Jul 2023

10/10 Excellent

Gina, Calgary

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A very nice, affordable place to stay in Lahaina. We loved the lanai. The pool area was very pleasant and we had a lot of fun making leis.
Stayed 7 nights in Jun 2023
Response from lhk on Aug 4, 2023
Thank you for your feedback.

6/10 Okay

Teresa

Traveled with group
Decent property just dates. Nice pool.
Stayed 2 nights in Jul 2023
Response from lhk on Aug 4, 2023
Thank you for your feedback.

10/10 Excellent

Sky

Liked: Cleanliness, room comfort
Napili visit
Love the pool - beautiful blue tile, and has deep end. Fully stocked supplies kitchen. Lisa was great at check-in.
Stayed 5 nights in Jul 2023
Response from lhk on Aug 4, 2023
Thank you for your feedback.

8/10 Good

Maria, Alpharetta

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Geat location. Beach walking distance. The only problem, yo can hear people walking on the top floor.
Stayed 5 nights in Jun 2023
Response from lhk on Aug 4, 2023
Thank you for your feedback.

8/10 Good

Sarah

Stayed 4 nights in Jun 2023
Response from lhk on Aug 4, 2023
Thank you for your feedback.

10/10 Excellent

Brad

Stayed 2 nights in Jun 2023
Response from lhk on Aug 4, 2023
Thank you for your feedback.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, room comfort
Nice place
Loved the full kitchen even though we didn't use it much. Only complaint is sleeping in the bed the air conditioning vent blowing right on you. Beds are a murphy bed and fold out couch. Loved all the amenities.
Stayed 3 nights in May 2023

10/10 Excellent

Joshua

Liked: Cleanliness, property conditions & facilities
Great location to walk to popular beaches that are amazing snorkeling spots, places to eat, and hiking trails. Grocery store is very close, activities like zipline and golf are close by, and many places to eat. Then only negative was the mattress was not comfortable in the studio we had compared to the last visit to this location.
Stayed 6 nights in May 2023

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice. Kinda pricey for what you get. Comfortable and clean. Very gracious staff.
Stayed 2 nights in Apr 2023

8/10 Good

Danielle

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property was nice, little worn down but in good condition. Nice pool but tiny hot tub. Our unit had two bathrooms which was great! We had a 1 bedroom unit. Should have more lighting outside around sidewalk area.
Stayed 9 nights in Apr 2023

8/10 Good

William

Traveled with family
Liked: Cleanliness, room comfort
The location is really good. Close to the beach, restaurants, hikes. The check in was easy. The unit was modern and clean. There was plenty of parking. The only negative was the bed. Was not comfortable and too low.
Stayed 2 nights in Apr 2023

10/10 Excellent

Edwine, Burien

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy access to the beach. The staff were friendly and very helpful.
Stayed 4 nights in Apr 2023

10/10 Excellent

Valeriya I

Traveled with family
Liked: Amenities, property conditions & facilities
Our stay was very comfortable and our unit had everything we needed and more! The location is walkable to kapalua bay and Napili beach. They also let us stay for a late check out with no problems. Will definitely stay there again!
Stayed 8 nights in Apr 2023

8/10 Good

Audrey

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Apr 2023

2/10 Terrible

Oscar

Disliked: Cleanliness, room comfort
Property poor condition and terrible custimer serv
My son asked for a refund property was in very bad or poor condition. Me and my husband had to go to stay in an other place because our reservation appeared as canceled reservation but in hotels.com still as current.
Stayed 2 nights in Apr 2023
Response from Lhk on Apr 17, 2023
Thank you for your feedback.

10/10 Excellent

Nikolaus

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet, very friendly staff, helpful when things arose. Well stocked with paper towel, tissues, soaps etc. Pool was great. Tucked off the roadway. Walkable to the Kapalua Beach and other sites.
Response from Lhk on Apr 17, 2023
Thank you for your feedback.

10/10 Excellent

Eleanor

Liked: Cleanliness, room comfort
Stayed 6 nights in Nov 2022
Response from Lhk on Apr 17, 2023
Mahalo

10/10 Excellent

Marilyn, FPO

Liked: Cleanliness, amenities, property conditions & facilities
No internet connection or TV made things difficult.
Stayed 2 nights in Mar 2023
Response from Lhk on Apr 17, 2023
Thank you for your feedback

6/10 Okay

George

Liked: Cleanliness, amenities
Stayed 2 nights in Mar 2023
Response from Lhk on Apr 17, 2023
Thank you for your feedback.

8/10 Good

Emily

Liked: Cleanliness
Stayed 3 nights in Mar 2023
Response from Lhk on Apr 17, 2023
Thank you for your feedback