In this case - do not expect to get what you paid
Posted Sep 19, 2016
Hmmmm 2011 & 2012 Top 500 hotels in the world and since then nothing...... As a owner or even manager, I would think you will ask yourself.....what is going wrong/ or what has changed....
On arrival - no one to greet / valet or at least indicate where to go. (They do offer valet, however, had to be called from the front desk)
Receptionist, did not look up - although he notice us pulling up, until I asked him where to register.
Grounds are BEAUTIFUL, no beach access and units without ocean view, is not on ocean view property.
Staff was mediocre- try to order a glass of Riesling, which I had to spell for the person taking the order. At $50 for 2 glasses of wine, both my partner's Riesling and my Pinot Noir were THE worst wines we ever had - both came out of bottles that for sure have been open > 24hours. Sent them both back.
When I called for dinner reservations,the person who answered had to ask around if they can accommodate Vegan options. The response, which I overheard was, "Tell them we have Vegetarian options and will see if we can do something with that" - WOW!
When you order all Vegan food and ask with ever item to confirm no dairy and no animal products, why then bring bread to the table served with Whipped BUTTER.....?
However, I have to say, the food they eventually prepared was fantastic. It was the only high point of our stay. (The mushrooms and root veggie salad were delicious!) That's the 1 star!
The friendliest staff member I encountered was the young ma