Ratings based on 1,430 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from TOKYO

リラックスできるホテル

Posted Feb 4, 2016
Pros: 質の高いアメニティとプール。海沿いのロケーション。静かな雰囲気。
Cons: 若干古びた感じが廊下のカーペットなどから感じられる。
Location: リラックスできるワイレアにあり、時間を忘れて過ごすことができる。ショップスアットワイレアは何でも揃って便利だが、どこにでもあるような雰囲気だった。
部屋は広々としており、プールやビーチも素晴らしいホテルでした。 スターバックスのチケットが貰えるのも嬉しいところです。部屋に備えられているコーヒーマシンでも美味しいコーヒーがいれられました。 早朝にマアラエアまでシュノーケリングに出かけましたが、アクセスのよいピイラニハイウェイがあるためスムーズに移動できました。
5 out of 5
Recommended
for Everyone
by A verified traveler

Spectacular resort

Posted Feb 3, 2016
Great accommodations , beach staff superb, all hotel staff outstanding Fantastic location
5 out of 5
Recommended
for Families
by A verified traveler from Michigan

Great location and beautiful views

Posted Jan 31, 2016
Pros: the views from our room/lanai were exceptional.... the infinity pool.... friendliness of hotel staff....
Cons: barthrooms could be larger
Location: the shoreline walkway goes for miles... plenty of beaches to go to.... shops at wailea and dining are within easy walking distance...
Only there a few days, but it was very relaxing. Saw whales very close to shore. Enjoyed hanging out at the infinity pool at sunset. Friendly staff. I would recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful resort in lovely part of the island

Posted Jan 31, 2016
Upfront the staff was very welcoming and made sure we were content. The layout is great with plenty areas to relax. The food is spectacular and the best I had on the island (and I did drive everywhere too). I Love the Starbucks on site. Room was very comfortable. would come back to the same place.
3 out of 5
by A verified traveler

Nice hotel but they gaff you on small services

Posted Jan 25, 2016
Hotel is beautiful but they charge outrageous fees on items normally included at other hotels. For example, parking at $25 / day and Internet at $19/ day!!! The satellite connection on the plane didn't cost that much. At $350/night you would think they would just toss this in. I'm not sure how many other ways they would have nickle and dimed me since I left after staying 1 night.
5 out of 5
Recommended
for Everyone
by A verified traveler from P

Great hotel on the beach

Posted Jan 24, 2016
Ocean view suite was amazing, great staff, will defiantly come back and stay again.. Great local restraunts and shopping located actoss the street
2 out of 5
by A verified traveler from CA

high extra costs for a construction site

Posted Jan 24, 2016
Pros: view of the room was good, but not much more...
Cons: tell customers that half of the hotel is a construction site and they need to do some exercise before arriving to push their bags half a mile
large construction site, long way to the room, high extra costs for resort (half a construction site) but they charged US$ 30 for 'resort' construction?! plus 25 for parking (and no space to the next cars)...
3 out of 5
by A verified traveler from San Francisco

Underwhelming and Pretentious

Posted Jan 21, 2016
Cramped and remote parking with unreliable gate. Beautiful natural setting obscured by large clichéd facility.
5 out of 5
Recommended
for Everyone
by A verified traveler from oregon

Posted Jan 20, 2016
the staff was a five star! the room had everything we needed the location and view....was great we will stay there again...loved it!
1 out of 5
by A verified traveler

Poor staff service

Posted Jan 19, 2016
Pros: Nothing
Cons: Bad habits or culture cannot be improved. It should only be stopped.
Location: Book tour activities to enjoy the island.
I got to the hotel at night time and my room was not ready. Was upgraded to a beach front room only to discover that the room was at least a 5-minute walk from the lobby. This is a big problem too if you have activities and tours happening which have check in times early in the morning. We had to leave our hotel room just before sunset and the pathway from the room to the lobby was very dark. Imagine walking for 5 minutes in the dark. Also, when we got to the room there were still left over food, water, and kid drink on the fridge. There was a pillow behind the sofa that's full of dust that seems to have been left there for months without room service ever noticing. The complimentary drinks for the first two days was not provided either so I know that room service hasn't been checking the fridge, and that makes me believe they haven't been cleaning the entire room properly either. I've finally came to the conclusion that the room they gave me was really not supposed to be offered to anyone, but because I checked in late and they already gave out all their rooms to other guest they tried to squeeze me in that room. They didn't even do room service on it until when I was already checking in so I had to wait an hour for it to be ready. They claim it's an upgrade and they even gave me a $150 freebies but overall I felt I was downgraded and not appreciated as a guest to be thrown to that side of the lot.