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Reviews of Heritage The Villas

5 out of 5
Heritage The Villas
Coastal Road, Bel Ombre

Reviews

9.4

Exceptional

Rating 10 - Excellent. 21 out of 27 reviews" "
Rating 8 - Good. 5 out of 27 reviews" "
Rating 6 - Okay. 0 out of 27 reviews" "
Rating 4 - Poor. 0 out of 27 reviews" "
Rating 2 - Terrible. 1 out of 27 reviews" "

9.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Dal

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic stay, couldn't have asked for more. Excellent villa with the perks of hotels. All the staff were very helpful and welcoming in ensuring our stay was very memorable. Will definitely recommend to family and friends. With limited vegetarian options in some restaurants, they were very flexible in providing other choices for us (especially chef Harjit at Zafarani). I'd like to thank Dhanraj Pateetroy (Front Office Manager) for his help in arranging things before we got here via a regular exchange of emails and Melanie (Front Office Officer) for her ongoing support during our vacation. She went above and beyond to ensure our stay was enjoyable. If you're vegetarian, then the half board option isn't suitable as you're limited to a few restaurants which don't have that much choice for vegetarians. We originally booked half-board but then had to cancel and re-book as villa only when we were notified of the restaurant restrictions. We ate at the restaurants every evening but ended up having breakfast at the villa as the breakfast options were very limited for vegetarians but cost over £20 each.
Response from Stephanie on Oct 17, 2023
Dear Member of Expedia,We thank you for the feedback on the quality of our Villas services and facilities! We really appreciate that you are taking the time to share your experience with us.We are delighted to hear that you were able to take advantage of the overall service provided by our employees who were eager to help, and we are pleased to read that the comfort of our Villas, the restaurant in our domain have impressed you.We thanked you so much for taking the time to write about your exquisite experience with us. It is great to know how much you enjoyed our uncompromised services offered by our meticulous staffs especially Dhanraj and Melanie.We would like to thank you once again for having chosen Heritage The Villas for your holidays and we look forward to welcoming you back soon.Kind Regards,Jean Alain NoelOperations Manager

10/10 Excellent

Manish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good property in south
This place was much better than our expectations. It was in a golf course, where there was a river behind us, after that lush green grassland. There was a small private pool. The interiors of the Villa were very modern. The kitchen was thoughtfully designed. It was best stay in Mauritius.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, stayed in a villa with complementary golf cart to get around. Super friendly staff (especially housekeeping!)
Stayed 9 nights in Jul 2019
Response from Rody on Jul 16, 2019
Dear Guest, We are happy to read that you had an excellent moment with us. We look forward to welcome you back soon. Kind Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its alright, However, there are big room for improvement in service
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay overall
Overall stay at Heritage was great! Will definitely come back (after learning a few lessons). Positives: + The villa itself is gorgeous. Very well setup, great views. + All inclusive option (for Awali) is quite reasonable for Mauritius, take it if you're planning to be at the resort most of the time + Service was generally good. You're assigned a person who helps with reservations, admin and they were largely on top of their stuff Negatives: + You have to push the staff to get many things. I arrived for my 2 pm check-in but the place wasn't ready. Initially, they wanted to keep me in a small room at the venue (no bed, but a shower), but when I pushed for somewhere to rest, I was offered an alternate villa instead for a couple of hours before the next one was ready + The food is very expensive (if you're not on all-inclusive). Dinner per person for example was $80 per person + The restaurants on all-inclusive are not available many times. You have to reserve, and there's no guarantee you'll get anything
Stayed 3 nights in Aug 2018
Response from Ian on Sep 5, 2018
Dear Valued Guests, Greetings from Heritage The Villas, We thank you for your valuable feedback and your precious time for sharing your feelings. It is with immense pleasure that we read your comments and will make sure to share it with our whole team. We have taken good note for the points to improve and will continuously strive to exceed your expectations for your next stay among us. Looking forward to your next stay at Heritage The Villas. Ian Guest Relations Executive

8/10 Good

Gill, Scotland

Liked: Cleanliness, staff & service, room comfort
Stunning villa overlooking golf course
We recently stayed at the Heritage Villas. We chose the villa as it was attached to 2 hotels which allowed us to use all of their facilities. What we didn't know until arrival was that both hotels were closed for refurbishment and will be for another few months! I strongly feel that we should have been told this before arrival. If we had, then we would have chosen to stay on a different part of the island with more choice of restaurants. We were allowed to use The Outrigger hotel's facilities which had 3 restaurants. On arrival one evening we realised that one was very expensive, the buffet was fully booked so we went to the Mauritiun themed night at the final choice. At around £60 per head with no drink, although we enjoyed the evening it was an expensive night! We also ate at the C Club one evening but there was no atmosphere as there were only diners at 3 tables. We felt rushed at our meal as we felt that we were holding up the staff from going home. The villa itself was luxurious and in a stunning location with views to the golf course and in the distance, the sea. We enjoyed playing golf most days. Therefore we would highly recommend the villas but not while the hotels are closed! We had also planned to treat ourselves to an evening meal at the Chateau but guess what- closed for refurbishment! Pleas be honest with customers and if parts are closed for refurbishment then make it clear in the literature.
Stayed 8 nights in Jul 2017

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended for an amazing experience
The villas was new, spacious and within a tranquil environment. If you want to enjoy more activities, you could hop on your golf cart and enjoy the large pools and the activities by the beach - then go back to your tranquil villa. The place and main lobby was beautiful, modern yet preserving the charm of yesteryears. Staying at the villa was an experience not many hotel can offer.

10/10 Excellent

NORAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Quality
Amazing in every way! We had a very memorable experience here and can't wait to return! Excellent staff and exellent service!

10/10 Excellent

Surendra Kumar, Jaipur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Th stay was amazing and outstanding. It had been a wonderful experience at the heritage the villas. The only downside was that our 2 pieces of clothes were not found when we returned back.

10/10 Excellent

Hwee-Sze, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hectares and hectares of greenery!
My family of 8 stayed in a 4-bedroom villa at the Heritage. We love the vast grounds and impeccable service offered by the staff. The villa was beautifully set up, comfortable and has an infinity pool overlooking the golf course. There was also a buggy available for us to drive around the estate. The kitchen was equipped with everything my mum needed to cook up a feast! The daily breakfast at the C Beach Club was satisfactory, with the usual eggs stations, bacons, hash and breadrolls. There's definitely room for improve the breakfast spread. One need not necessarily leave the compound with so many activities available on site. I did a Pilates class in the morning (taught in French, but the instructor and staff were happy to translate) and spent an afternoon at the Frederica Nature Reserve on the quad bike tour. Great property and will love to be back!

10/10 Excellent

veronique, perth, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful scenery between sea and hills
A family of 6 staying in a beautifully decorated and highly functional villa. We enjoyed it all golf, breakfast at Telfair, watersport a C club, dining at Blue infinity, gym, swimming, golf cart. We went grocery shopping at chemin grenier on the first day and had most of our meals at the villa. The staff were very helpful and very friendly. Little negative is that restaurant don't serve food between 330 and 7. Golf club get busy quickly so book course early.

10/10 Excellent

TravellerX, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas break in paradise
We have just returned from the absolute paradise. We are a family with 3 teenage children and we rented a villa for 2 weeks over Christmas. Everything was just perfect. The resort had so much to offer including all the services of hotels Telfair and Awali, and the big bonus was the golf included. We played 10 rounds in the golf course, which was very beautiful and challenging enough. It was not too crowded either. The staff in the resort was extremely friendly and helpful. For example, when we had a flat tyre in our golf cart, it was fixed in no time. The restaurants were of good quality. We recommend advance booking, as we could not always get a table for 5 in short notice during high season. We had a huge terasse with fantastic ocean view, so we did not mind dinners at home. The resort needs a better grocery store, and the one in Chemin Grenier 15 min drive away is not very well equipped, if you want to get fish or meat. All in all, we have travelled a lot, and never go back to the same resort, but this is a resort & island where we wish to return. Highly recommended, true 5 stars. We were also lucky with the weather during the cyclone season. Just a couple of days with some rain, otherwise we had good weather. Think of swimming with dolphins in the ocean, seeing giant turtles, swimming in natural waterfalls, and you will understand how fantastic Mauritius was. This resort keeps you active, but also has a very beautiful peaceful beach with coral garden for snorkeling.

10/10 Excellent

amal, ksa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing experience..!!
simply a dream come true vacation!!

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
La communication sur les procédures de dépose et prise en charge par le taxi n'est pas clairement expliquée ni simple à mettre en oeuvre J'ai failli rater mon avion et j'ai du me rendre à l'entrée du complexe hôtelier à pieds (6 km) car le taxi n' a jamais eu le droit d'entrer
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 6 nights in Feb 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Les villas sont sublimes.... les prestations au top .... l’énorme défaut c’est le Check in dure une heure, les repas sont sur un site, la villas sur un autres... la check out de nouveau ailleurs .... il faut aimer marcher et perdre 1 h 30 voir 2 h pour le toutes ... des points d’ameliorations Aussi sur le complexité des offres et services sur place ... de plus une caution de € 768.- bloque sur la carte pendant 14 jours après le départ plus le règlement .... vous avez intérêt d’avoir une carte majeure (Gold, platinium, Black) ....,
Stayed 2 nights in Feb 2019

10/10 Excellent

Lecouteux, La cadiere

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Tout etait beau partout Le personnel adorable Le site magnifique
Stayed 7 nights in Jan 2019
Response from Ian R on Jan 19, 2019
Chers Monsieur et Madame Lecouteux, Nous vous remercions pour votre temps précieux pour partager votre avis suite à votre séjour chez Heritage The Villas. L'équipe vous remercie pour votre visite et nous continuerons à conserver la beauté du site tout en étant adorable. Nous vous invitons pour une prochaine visite ou nous saurons devancer vos attentes. Bien à Vous Ian Rycha

10/10 Excellent

Verified traveler

Stayed 4 nights in Oct 2018
Response from Rooma on Nov 9, 2018
Dear Guest, Thank you for having stayed with us. We look forward to welcoming you back. Warm regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
منتجع جداً رائع خصوصاً ان فيه قولف تحت امرك عيبه كثرة الرياح ودورة المياة بدون شطاف
Stayed 5 nights in Aug 2018

8/10 Good

ALI

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2018

10/10 Excellent

ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2018

10/10 Excellent

Andreas, Zürich, Schweiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruhe und Privatsphäre
Die Villas sind geschmacksvoll eingerichtet, grosszügig im Raumsngebot und tadellos sauber. Gereinigt wird täglich, der private Pool zwei Mal pro Woche. Personal sehr kundenorientiert und freundlich, stets bemüht um den bestmöglichen Service. Die Anlage mit 280 Villas ist sehr gepflegt. Zum Strand sind es 1-2km die mit dem hauseigenen Golf-Kart zurückgelegt werden. In den 11 Restaurants der Heritage-Anlage erhält der Villa-Gast 20% Rabatt. Beeindduckend sind die Ruhe in der Anlage und die Privatsphäre welche durch die Anordnung der Villen entsteht.
Stayed 4 nights in Nov 2017

10/10 Excellent

KARINE , MONACO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Villa au calme avec service hôtelier
La villa est très spacieuse au calme face au golf, avec la piscine c'est le must quand il y a des enfants L'accès à toutes les infrastructures de l'hôtels est très agréable avec une grande variété de restaurants et activités, sans compter la plage
Response from Stephane Daodune Hotel Manager on Feb 7, 2017
Chère Karine, C'est avec grand plaisir que nous lisons vos commentaires a propos de votre séjour a Héritage Villas. Nous ne manquerons pas de partager avec nos équipes. En espérant vous accueillir de nouveau, Cordialement, Stéphane

10/10 Excellent

petra, Berne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place for families, friends and golfers!
Heritage Villas are a perfect holiday retreat for families, friends and golfers! We'd go back in the blink of an eye!

10/10 Excellent

fabrice, france

Liked: Cleanliness, property conditions & facilities, room comfort
des voyageurs rewards non credites
sejour parfait .. sauf les voyageurs rewards non credités, malgres une relance et l'assurance de Hotels .comm que cela était fait

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo hotel per famiglie
Ottime le ville per chi cerca intimità e comodità accompagnate dalla vista di un bellissimo mare

10/10 Excellent

Hans, Göteborg, Sverige

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
inte helt färdigt
helt nytt, perfekt om något år, byggverksamhet pågick, något störande