Ratings based on 151 Verified Reviews

3.8 out of 5
67% of guests recommend
4.1 Room cleanliness
3.7 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Spain

Definitely NOT a 5-Star hotel.

Posted Dec 1, 2016
Pros: Sadly, with the exception of the staff, not a lot . . .
Cons: See above!
Location: The location is excellent but isolated apart from other (definitely 5-star) hotels. A car is pretty much essential equipment.
By any international standard this hotel falls far short in comparison with other 5-Star rated establishments in the same location. The staff could not be faulted for their welcoming attitude and genuine desire to provide the best service possible but management in general and the actual quality of the buildings left a lot to be desired. We experienced a number of minor but irritating housekeeping failures but the greatest source of dissatisfaction was the condition of the room itself in 2 respects. Mauritius is generally subject to wind. Nothing excessive, but it is regular. Consequently, any room which has a balcony and a main entrance should pay particular attention to draughtproofing both doors. In practice, the gaps between doors and frames were significant. This inevitably resulted in constant wind howl from both doors even when shut. Absolutely unacceptable in any hotel let alone a supposed 5-star hotel. The other major problem was hot water, or rather the lack of it at peak times. The hotel comprises a long string of buildings so the provision of hot water at the extremities (where we were located) would always present a problem but it is one that should have been overcome by now. Despite complaints, apparently nothing could be done about it.
Comment from Hotel Management
Dec 4, 2016 by Jiri Benes, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Jiri B
2 out of 5
by A verified traveler

Expensive, poor service I'd never stay there again

Posted Nov 21, 2016
First room had a mattress that should have been discarded years ago terrible for my back. After discussion and some push back I was given a second room. Unfortunately the air conditioning kept breaking down and so a second night without sleep. Was promised a new room by the night manager but when I returned from a full day excursion nothing had happened and was told the hotel was full. I refused to accept that I was going to have a third night without sleep so after a number of calls between the staff another room was provided. This one had a decent bed and a functioning air conditioner. The grounds are lovely but the beach is small and water shoes are required due to the rocks. Some staff would require how things were going but never really listened to ones reply. The one positive was the spa thankfully as I need to de-stress from the way my holiday began.
Comment from Hotel Management
Nov 23, 2016 by Jiri Benes, Director of Marketing & Sales, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Jiri B Director of Sales & Marketing
3 out of 5
by A verified traveler

Picturesque but very expensive with poor service

Posted Nov 21, 2016 on Hotels
This hotel is extremely expensive when not in all inclusive. Drinks in particular are extortionate and there are no shops nearby. Good points: snorkelling was very good with lots of sealife close to hotel; picturesque setting, and rooms very comfortable. (Other) bad points: poor service from some staff members - check-in took over 45mins (apparently they forgot about us); we had a very early flight - the hotel forgot our wake up call and booked the taxi as pm rather than am (also taxi via hotel is c2x the normal price) and, we couldn't see the ocean from the "ocean view" of our room. Overall the stay was decent but it felt like the hotel was intent on squeezing as much money as possible out of us. I wouldn't recommend this hotel to friends.
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Dear guest, thank you for your review. I am sadden to hear that you didnt enjoy your stay with us. Please note that our prices are in line with other 5 star hotels in Mauritius and reflect same. Unfortunately without further details I cant response on your comment about check-in and wake up call. I will be happy to investigate if you will contact us directly with your reservation details. Yours sincerely Jiri B Director of Sales & Marketing
4 out of 5
by A verified traveler

Good for arelaxing and anonymous stay.

Posted Nov 19, 2016 on Hotels
The Interconti was good value for money, although service and quality of food a bit hit and miss. Lovely wide spread beach area, great airy lobby. The room was a bit tired, bed was large and comfy and the fridge worked well. Unfortunately trays were left on the stairs outside our room for up to 24 hours. But overall we had a comfortable and relaxing stay.
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Jiri B Director of Sales & Marketing
2 out of 5
by A verified traveler from India

Hotel managed with student trainees no supervision

Posted Nov 16, 2016
Pros: The location and room size.
Cons: The service at housekeeping and restaurants and bar needs to be improved
Location: Location is good with a nice seafront.
Although the hotel location is good and rooms are of good size, the housekeeping was not up to the mark. Face and hand towels and shower caps would be taken away and never replaced until you call and follow up with hotel. The staff were trainees or juniors whose work were not supervised. Never saw a Supervisory staff check on the rooms that were cleaned by one junior. Experience at Veda restaurant was equally bad. Staff did not know what had to be served when. Our cocktail drinks came in after we had our main course on the table !! It was nothing better at the Sugarcane Bar; had to wait over 45 minutes to be served with our order. Clear that hotel was being run with too many trainee staff. Upon complaining, regular staff took cover under this and said staff were all trainees and they had to do all the work !!
Comment from Hotel Management
Nov 18, 2016 by Jiri Benes, Director of Marketing & Sales, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Jiri B Director of Marketing & Sales
5 out of 5
by A verified traveler

Posted Nov 13, 2016 on Hotels
Comment from Hotel Management
Nov 18, 2016 by General Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jiri Benes Director of Marketing & Sales
1 out of 5
by A verified traveler

Rude staff from start to finish - spoiled holiday

Posted Nov 9, 2016 on Hotels
The hotel staff were very rude, abrupt and did not care at all about my needs or requests. From room service to the wait staff at the main restaurant - very very poor service. Very disappointing. Very unfortunate. I will not stay here again due to this. The bathroom was not properly cleaned, upon entering the room and during my stay. Any requests from reception or room service or house keeping required a minimum of 4 phone calls and an hour wait, sometimes with the wrong order at my door. The hotel itself is beautiful, on a stunning beach - this however can be found on any coast line in Mauritius.
Comment from Hotel Management
Nov 13, 2016 by General Manager, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Jiri B Director of Marketing & Sales
5 out of 5
by A verified traveler

Posted Nov 3, 2016 on Hotels
Comment from Hotel Management
Nov 18, 2016 by General Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jiri Benes Director of Marketing & Sales
1 out of 5
by A verified traveler

InterContinental Resort is not recommended

Posted Nov 2, 2016 on Hotels
The room number 1112 we stayed in was very dirty. The hair on the stairs of the room was not removed until check-in / check-out. Senso dinner was poor. But it was very expensive. We said we were not Chinese. The hotel judged us Chinese. Mauritius Travel InterContinental Mauritius Resort is not recommended.
Comment from Hotel Management
Nov 4, 2016 by General Manager, Hotel Management
Dear guest, thank you very much for your review. I am sadden to hear that we missed on cleanliness of your room. My personally apology if any of our staff judge you as Chinese. Of course there was no intention. Yours sincerely Jiri Benes Director of Sales & Marketing
4 out of 5
by A verified traveler

Far from city and rocky beach

Posted Oct 13, 2016 on Hotels
The hotel is far from the city, so if you want to venture out I would not recommend it. If you want to stay in the hotel all day long then it is fine. They also say its a beachfront property, which is true. However you can not really swim as the place is filled with rocks. Also the service is poor. I had not have warm water and it took them 4 days to fix it, they did give me one free dinner for myself and my family as a way of apologizing. However no hot water in a 5* is poor. Also the bar staff can be rude and take a while to respond. I would not stay here again, much better hotels for that price. Rooms are amazing. Nice decor and comfortable beds. The concierge service is the best I have come across but they were let down by other departments.
Comment from Hotel Management
Oct 16, 2016 by General Manager, Hotel Management
Dear, Thank you for taking the time to review your experience with us. Indeed, our resort has the added advantage of being secluded that gives to our guests the intimacy and privacy longed for when on holidays in a Mauritian Resort. It has to be mentioned that the Grand-Baie and Port Louis, two of the most popular places on the Island are only 10 minutes away from the resort by car. Thank you again and we look forward to welcome you back very soon. Warmest regards Jiri Benes Director of Marketing & Sales