2 outdoor pools, pool umbrellas, sun loungers
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Reviews of Shangri-La Le Touessrok, Mauritius

5 out of 5
Shangri-La Le Touessrok, Mauritius
Trou D'Eau Douce, Trou d'Eau Douce

Reviews

9.4

Exceptional

Rating 10 - Excellent. 258 out of 342 reviews" "
Rating 8 - Good. 61 out of 342 reviews" "
Rating 6 - Okay. 9 out of 342 reviews" "
Rating 4 - Poor. 10 out of 342 reviews" "
Rating 2 - Terrible. 4 out of 342 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Erika a

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Absolutely loved it, We had the most amazing vacation. Food, service, facilities, everything was exceptional !!!
Stayed 7 nights in Dec 2023

4/10 Poor

Nikolaus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go there
The resort itself is max 3-4*. Old concept. Constant selling attitude of staff (room upgrade, better this or that etc.). Service attitude of staff not existing in many areas. Restaurants are ok but totally overpriced. Two episodes of our stay: During arrival, we had to wait 75 minutes in our room for our luggage (we were the only arrival at this time). There are different areas to enjoy the beach (all areas are free). We were asked by the staff to leave the beach lounger because a more important guest wanted to lie there.
Stayed 5 nights in Oct 2023

10/10 Excellent

stephane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Mauritius
I going to Mauritius for business two times a year since seven years, have tried almost all five star hotels, Shangri-La is the best in terms of location, service and food !
Stayed 3 nights in Oct 2023

8/10 Good

Kalina

Liked: Room comfort
Disliked: Cleanliness
ok but needs renovation and more premium experienc
Our room smelled of dampness when we arrived and the air conditioning would blow cold air even when it was turned off making our room unpleasant. The hotel provided us a cleaner room. The hotel has a stunning private island which made our week trip worthwhile yet the service and food was not up to the standard of a top hotel. Especially that we stayed at the One and Only Mauritius hotel the previous week, we could really feel a lower quality of service and food. The hotel needs a renovation and a more luxurious feel
Stayed 7 nights in Jul 2023

10/10 Excellent

Fadi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a family holiday. Reception, service, food, facilities and overall atmosphere is impeccable. Kitchen is extremely well managed and food, hospitality and service were amazing. Surely a repeatable vacation and location.
Stayed 5 nights in Jun 2023
Response from Shangri-La Le Touessrok, Mauritius on Jul 6, 2023
Thank you so much for your great review and we are really pleased our different facilities exceeded your expectations. It will be a great pleasure to welcome you back at Shangri-La Le Touessrok, Mauritius.

10/10 Excellent

Suraj

Stayed 4 nights in Jun 2023
Response from Shangri-La Le Touessrok, Mauritius on Jul 6, 2023
Thank you so much for your great review and we look forward to welcome you back at Shangri-La Le Touessrok, Mauritius.

10/10 Excellent

NIRESH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023
Response from Shangri-La Le Touessrok, Mauritius on May 30, 2023
Thank you so much for your great review following your stay with Shangri-La Le Touessrok, Mauritius and we look forward to welcoming you back.

10/10 Excellent

Khalil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE BEST HOTEL EVER
I have travelled to over 40 countries, many several times. This must be THE best hotel I have ever stayed in. The money is 100% worth it, my only regret was not staying here longer. Loved every single second. Thank you for a memorable trip. Anyone considering this, book it!
Stayed 3 nights in Apr 2023
Response from Shangri-La Le Touessrok, Mauritius on May 9, 2023
Thank you so much for your great review and we are really glad you had an enjoyable stay with us. It will be a pleasure to welcome you back

4/10 Poor

Shimaila

Stayed 2 nights in Apr 2023
Response from Shangri-La Le Touessrok, Mauritius on May 24, 2023
We are saddened to ready your review and we'd like to know more about your experience. Please do not hesitate to contact us with your views.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place made better by the fabulous staff
Stayed with friends to celebrate 2 wedding anniversaries and 2 big birthdays. Relaxed, played golf and ate really well. Hotel is amazing. Feels so relaxed yet everything is run so efficiently. The staff are the best thing about the hotel. They are all wonderful, friendly and helpful. Feels like they really want you to enjoy your stay. We have visited this hotel several times and keep returning because the staff are so good. Golf course is beautiful and really well run so there is no waiting. A day on the private island with a long lunch is magical. Really good selection of restaurants. All are excellent but do book before you travel if you want to dine in the signature restaurants.
Stayed 10 nights in Mar 2023
Response from Shangri-La Le Touessrok, Mauritius on Apr 10, 2023
Hello, thank you for your kind review following your stay at Shangri-La Le Touessrok, Mauritius. We are really pleased you had an enjoyable stay with us and all our facilities were up to your expectations. It will be a pleasure to welcome you back for create more meaningful memories.

10/10 Excellent

Louisa ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Perfect!
Excellent from beginning to end. The hotel staff are very helpful, the hotels has two islands which are very easily accessible with boats leaving the jetty every 20 mins. the sea is very clean around the hotel and the food is delicious. the experience was superb!
Stayed 6 nights in Nov 2022
Response from Shangri-La Le Touessrok, Mauritius on Nov 15, 2022
Thank you so much for your kind feedback and we are really pleased you had an enjoyable stay with us. It will be a pleasure to welcome you back.

10/10 Excellent

Mohammad Awais

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort and the staff was incredibly good. They were all very professional and courteous. The food was also great.
Stayed 3 nights in Oct 2022
Response from Shangri-La Le Touessrok, Mauritius on Nov 15, 2022
Thank you so much for your great feedback and we are really pleased you enjoyed your stay with us. It will be a pleasure to welcome you back.

10/10 Excellent

Salman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and very relaxing.
Stayed 3 nights in Sep 2022
Response from Shangri-La Le Touessrok, Mauritius on Oct 4, 2022
Thank you so much for your great feedback and we hope to welcome you back for another memorable experience.Thank you.

10/10 Excellent

Polen

Stayed 6 nights in Sep 2022

10/10 Excellent

Mila

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hole property was amazing and the staff were really nice to us. Best resort we have ever stayed.
Stayed 2 nights in Aug 2022
Response from Shangri-La Le Touessrok, Mauritius on Sep 4, 2022
Thank you so much for your great review and we hope to welcome you back to create more meaningful memories.

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
What a wonderful stay! The hotel is gorgeous, staff permanently available and the service excellent. Looking forward to coming back
Stayed 4 nights in Jul 2022
Response from Shangri-La Le Touessrok, Mauritius on Aug 14, 2022
Thank you so much for your great review following your stay with us and we really look forward to welcoming you back.

10/10 Excellent

Sandeep Raghuvirsinh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my partner had a wonderful time, the staff were very attentive and respectful. Words would not be enough for the views and the level of service given, you would need to go there and experience it your self. Big thanks to Prince, Rakesh, Deepak of resort. 5 star in every category!!!
Stayed 7 nights in Jul 2022
Response from Shangri-La Le Touessrok, Mauritius on Aug 7, 2022
Thank you so much for your great feedback and we are so pleased you enjoyed your stay with us. Our team members specially Prince, Rakesh, and Deepak will be glad to read your kind review. It will be a pleasure to welcome you back.

10/10 Excellent

May

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Shangri-La Le Touessrok, Mauritius on Aug 5, 2022
Thank you so much for your great review following your stay at Shangri-la Le Touessrok, Mauritius and it will be a pleasure to welcome you back.

6/10 Okay

Annaruby

Liked: Staff & service
Stayed 1 night in Jun 2022

10/10 Excellent

Navkiran Kaur

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are so genuinely caring. The property was stunning and all the staff couldnt do enough for you. I would like to give a special mention to Prince, Deepak, housekeeping team and gentleman who organises water sports. They all made our stay even more incredible. The breaks service was amazing and the whole property is stunning.
Stayed 2 nights in Jun 2022
Response from Shangri-La Le Touessrok, Mauritius on Jun 27, 2022
Thank you so much for your great feedback and we are really pleased your stay was up to your expectations. We will be pleased to welcome you back.

10/10 Excellent

Kym

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Shangri-La Le Touessrok for the first 3 days of our honeymoon. This resort exceeded our expectations on every level. The staff was INCREDIBLE and made us feel like royalty. They bent over backwards to give us the most welcoming and enjoyable visit. We purchased the honeymoon package, which included a breakfast on the beach (was fabulous), foot massage, bottle of sparkling wine, and flowers/balloons. They even went above and beyond with that. They surprised us with a delicious cake to accompany the sparkling wine and had our room completely decorated when we returned from dinner on our anniversary night (we were honeymooning 2 years late due to Covid). The spa treatment was wonderful - much nicer than expected for being part of a package purchase. We spent an afternoon at the private island, to which they provide transportation, which was something we didn't know about until we got there. (Would recommend it!). We got to know the staff on a first name basis, and I honestly have never experienced the level of hospitality and kindness as we did at Shangri-La. I have zero complaints and would absolutely return to this property if we ever return to Mauritius.
Stayed 3 nights in Apr 2022
Response from Shangri-La Le Touessrok, Mauritius on Jun 27, 2022
Thank you so much for your great review following your stay at Shangri-La Le Touessrok, Mauritius. We are really pleased you had an enjoyable stay with us and we are glad you experienced our hospitality from the heart service. We look forward to welcoming you back soon.

10/10 Excellent

Mateusz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2022

2/10 Terrible

Abdulwahab

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not as expected! Photos of the room and Hotel being showing are not match with reality!
Stayed 2 nights in May 2022

10/10 Excellent

Ghada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
every thing wonderful
Stayed 7 nights in Nov 2021
Response from Shangri-La Le Touessrok, Mauritius on Dec 28, 2021
Thank you so much for your great feedback and it will be a pleasure to welcome you back.

10/10 Excellent

Kiran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, staff were very friendly and went above and beyond to help. Had a wonderful experience.
Stayed 5 nights in Nov 2021
Response from Shangri-La Le Touessrok, Mauritius on Dec 2, 2021
Thank you so much for your kind review following you stay at Shangri-La Le Touessrok, Mauritius. We are really pleased you enjoyed our different facilities and our will to exceed your expectations. It will be a pleasure to welcome you back.

4/10 Poor

Verified traveler

Liked: Cleanliness
Would not Rush back, utterly disappointed
I want to say that the experience here was unforgettable and that I would love to come back, but I cannot. I understand that 18 Months of Covid and therefore the tourist industry was depleted, however it just seemed that everything here was to recoup the lost money without Service or otherwise without thinking what you are the hotel offering in mind at the time... The 'hot' buffet food, either Breakfast, Lunch or Dinner, was stone cold, the vegetarian options were completely light to nothing and variety was terrible. Adding salt to the wound you spent equivalent £15 for a vege side dish, sandwich, pasta etc which was heavily fried with tonnes of butter. Also most vege dishes in any of the restaurants were mostly onions especially in the Indian restaurant. For a £600 a night hotel the amenities were poor, the restaurants were fully booked if not closed on most nights and had to spend a day just booking things up, I understand covid however this was legitimately down to restaurant capacity due to other places being shut and not because of social distancing The only decent meal we had was the Japanese restaurant the chef was attentive, made us something we can have that was not a variation of courgette, pepper and onions deep fried in butter and bland. I would rather choose another newer hotel and upgrade for the price I paid. Will never visit a Shangri La again
Stayed 5 nights in Oct 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Nov 2021
Response from Shangri-La Le Touessrok, Mauritius on Nov 24, 2021
Thank you for your review and it will be our pleasure to welcome you back.

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2021
Response from Shangri-La Le Touessrok, Mauritius on Nov 24, 2021
Thank you for your review and it will be our pleasure to welcome you back.

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little bit of paradise
Wonderful stay. Friendly, welcoming. Suite is beautiful. Excellent food choices. Just perfect.
Stayed 1 night in Oct 2021
Response from Shangri-La Le Touessrok, Mauritius on Nov 24, 2021
Thank you so much for your kind feedback and we are really pleased you enjoyed our different facilities. It will be a pleasure to welcome you back

10/10 Excellent

Daley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise to ourselves!
We have just returned from an 8 night stay at Shangri-La Le Touessrok, where we had the most incredible stay and experience. This is our second time staying at the Shangri-la in Mauritius and it didn’t disappoint, regardless of the current covid restrictions, the team did their upmost to ensure we were well looked after for the duration of our stay. On our first day, we were welcomed into the hotel by Sunil, who instantly made us feel at home and continued to ensure our stay was nothing less than exceptional. The special touches such as the resort tour, hotel history/stories and the special gifts sent to our room, Sunil went above and beyond to personalise our stay. During the 8 nights, we were able to enjoy many different restaurant themed nights, with the beach BBQ and Mauritian nights being our personal favourites. The daily menu's had been carefully curated to enable us to experience all restaurants available in the Shangri-la under one roof due to the current capacity of the hotel. Andreas, Bobby and the team we were always on hand to offer recommendations and were happy to accommodate any requests. Thank you to Nitish and the bar team for always looking after us during Happy Hour and ensuring our glasses were never empty!
Stayed 7 nights in Sep 2021
Response from Shangri-La Le Touessrok, Mauritius on Nov 25, 2021
Thank you so much for your great review following your stay at Shangri-La Le Touessrok, Mauritius. We are humbled with your words, knowing you will hold dear memories of your stay with us. We take pride in ensuring a world class service to our guests and we are really pleased that you enjoyed every second of your time with us. It will be a pleasure to welcome you back to create more memorable memories.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020

10/10 Excellent

Brendan

Liked: Cleanliness, property conditions & facilities, room comfort
December couples break
This is the 6th hotel we stayed at in Mauritius and the best so far. We thoroughly enjoyed our stay on Hibiscus beach. Resort is in good condition, rooms are clean and well appointed. The only things they could improve is (a) more consistent service across the resort and (b) a greater variety of fish in the buffet restaurant Le Bazar.
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing. We enjoyed our stay there. We particularly enjoyed îlot mangenie which was really relaxing and had a really nice beach
Stayed 2 nights in Nov 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blown away!!
Absolutely amazing....,beyond expectations and the instagram pictures don’t actually do it justice of just how beautiful, tranquil and stunning this resort is.
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel we have ever stayed in before, however, it’s isolated location does affect your choice of evening entertainment.
Stayed 7 nights in Oct 2019

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, wonderful staff and service
This hotel is just wonderful ! You will be literally pampered by all the staff. Services are really good and everyone make an effort for a perfect stay. Evening Team and bar manager at beach bar grill are just amazing. Thanks to Atish and colleagues at beach services during the day. Thanks to Cynthia and her colleague at concierge desk. Thanks to Jauhan for the cabana day on Mangenie island. Superb hotel. I highly recommend.
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2019

10/10 Excellent

El houssain

Stayed 5 nights in Oct 2019

10/10 Excellent

Camargo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful surprise! Mauritius is already a paradise island, but Le Touessrok Resort brings Heaven on Earth. Upon arrival, we were greeted with five-star treatment, and the images belie the fact that the location is pure and serene. The dining options are numerous and cover a wide range of culinary tastes. The beach front is well manicured with prompt service. Even by the man-made pools, the environment was worthy of spending the day away relaxing. I do have some minor criticisms, most notably the lack of an elevator in our building, which is sorely needed when you have to climb three flights of stairs repeatedly. Another criticism were the people offering tours or selling trinkets around the resort. It was never overwhelming or disrespectful, but after the fifth person tries to offer you the same scuba diving package you'd be slightly annoyed too. Lastly, there's Kushi and it was disappointing. The food was okay, but considering how often the restaurant was fully booked you'd think the food would be amazing! Moreover, when I asked for sake I was given a puzzled look and told that did not have any. Upon my double-take, I asked our waiter to double-check and when he returned he apologized for the mistake. After our meal, I asked to see what other sakes were available to which the response was: we only serve one sake. A Japanese restaurant only serving one type of sake? Please, you can do better. In summary, I would definitely recommend for at least a week long stay.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort excellent service.Thanks for making our stay memorable
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the hotel! We will definitely recommend this hotel to our friends and family.
Stayed 2 nights in Aug 2019

10/10 Excellent

Mr Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience and paradise
Wonderful
Stayed 3 nights in Jul 2019

8/10 Good

Tamir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was amazing The restaurant at the hotel is too expensive and the buffet to Overall the hotel was nice instead of the price of the resturant
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this property it is so peaceful and quiet I don’t like the route to this property
Stayed 7 nights in Jul 2019

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the services and private island experience. When there was a temporary power cut they compensated with a beautiful buffet and 10 min massage experience on their private island which had live entertainment and was really fantastic. The massages at the spa were good however we would rate the Long Beach Hotel massages higher as they had a more holistic approach which meant you came out feeling amazing. We walked back to Long Beach whilst at Shangri-La just to have another massage, took us 3 hours to walk there but it was worth it. Otherwise Shangri-La had everything we needed.
Stayed 7 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant options can be better, and the drinks and snacks by the pool were also limited,
Stayed 5 nights in Jun 2019

10/10 Excellent

PT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great at this hotel, well mannered and attentive. The rooms were good and spacious The hotel beaches were clean and water was clear. Food was way over priced though. Quality was fine. Definitely recommend this hotel if you do not mind paying high prices for the food.
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just amazing, words cannot describe the experience at Shangri-La. Staff and service just world class along with food and drinks. Every single member of staff made this a magical honeymoon.
Stayed 7 nights in Apr 2019