Ratings based on 121 Verified Reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from South Africa

Beautiful hotel

Posted May 15, 2017
Pros: Location and attention to detail
Cons: External painting and price of drinks (exorbitant for wine especially)
Location: Great snorkelling and pool area.Amazing bay with beautiful colours.
Amazing hotel and great location.Option of beaches so even in windy conditions you can escape wind.Bonus was really good snorkelling right near hotel.
Comment from Hotel Management
May 17, 2017 by PierrotB, Hotel Management
Dear Sir/Madam, We thank you for your comments which will certainly assist us in improving our service quality. We are very appreciative of your kind comment and are delighted to note that you truly had an amazing time during your holidays. Regarding the prices, we wish to point out that our prices are in line with other five-star resort on the island. It Is also to be noted that due to the depreciation of the pounds , this has had an adverse impact on our imported spirits and alcoholic drinks. We reiterate our thanks for choosing our property for your holidays and look forward to the pleasure of welcoming you back to our shores in a not too distant future. Kind regards The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from United Kingdom

A beautiful stay

Posted Mar 29, 2017
We stayed at The Residence for 10 nights and could not fault it. The staff were extremely helpful and a lot of attention was paid to detail. The location is excellent and Belle Mare village is a mere 10 minute stroll from the hotel. I would recommend this hotel to anyone who is looking for a luxury break in a stunning location. We were also impressed by the complimentary boat trips from the adjoining yacht club
Comment from Hotel Management
Apr 5, 2017 by Pierrot Barbe, Hotel Management
Dear Sir/Madam, We wish to thank you for sharing your views following you recent stay. We are glad to note that you have had a great experience at our resort and enjoyed the friendly service of our team members. We thank you again to have given us the opportunity to be our guest and look forward to the pleasure of welcoming you back to our shores in a not too distant future Kind regards, The Management
4 out of 5
by Carl

A stop in paradise

Posted Mar 26, 2017 on Hotels
Overall was amazing. Really good service, everything works perfectly and when assistance needed, it was immediate and well executed. Great location and perfect views with excellent facilities. Very nice staff
Comment from Hotel Management
Apr 5, 2017
Dear Sir/Madam, We would like to thank you for choosing our resort for your holidays and for taking the time to share your views. We are delighted to read that you enjoyed your overall stay at our resort and it’s really motivating for our team members to receive such positive feedback We sincerely look forward to the pleasure of welcoming you back in the near future. Kind regards, The Management
5 out of 5
by Jean

Perfection on the Beach

Posted Feb 14, 2017 on Hotels
Absolute perfection in every way. Beautiful, big suite, fruit basket and champagne, wonderful staff, good food, lovely views!!
Comment from Hotel Management
Apr 5, 2017
Dear Sir/Madam, We thank you for your feedbacks and are pleased to read that you have a nice time at our resort. We noted your appreciation on our accommodation, quality of cuisine and our dedicated team members. We reiterate our thanks for choosing our resort for your holidays and look forward to the pleasure of welcoming you back in a not too distant future. Kind regards, The Management
3 out of 5
Recommended
for Everyone
by A verified traveler from UK

Very beautiful surroundings, beach lovely.

Posted Jan 23, 2017
Pros: The hotel itself was very good. Beautiful lobby and rooms. Staff were excellent
Cons: More vegetarian options Review of drinks prices.
We spent 10 days. The beach and pool and hotel were beautiful. The yacht club was very good with many activities. Great place for a relaxing holiday. Food was disappointing- very limited choices for vegetarians. Food quality could have been better. the main restaurant buffet was limited. The plantation restaurant offering a la carte menu was good with much better quality of food. Drinks were very over priced and excessive Although we enjoyed our stay we were disappointed with the food.
Comment from Hotel Management
Mar 18, 2017 by Pierrot B, Hotel Management
Dear Sir/Madam, We thank you for sharing your views on Expedia which will certainly prove very useful to help enhance our existing standards. We are glad to read that you did enjoy your stay and your appreciation on the overall facilities. Regarding the prices, we wish to point out that our prices are in line with other five-star resort on the island. It Is also to be noted that due to the depreciation of the pounds, this has had an adverse impact on our imported spirits and alcoholic drinks. We have taken your comments into consideration and will certainly do needful to upgrade our buffet for better quality to meet the expectations of our guests. We reiterate our thanks for your valued comments and look forward to the pleasure of welcoming you back to our shores in a not too distant future. Kind regards, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from South Africa

One of the best in Mauritius

Posted Jan 16, 2017
Best hotel there but pricing for food and drinks not covered by half board is ridiculous. Eat lunch off premises
Comment from Hotel Management
Mar 18, 2017 by Pierrot B, Hotel Management
Dear Sir/Madam, We thank you for sharing your comments on Expedia. We certainly pay attention to our guest feedback which will assist us in our continuous improvement for excellence. You may rest assured that the points you highlighted have been taken into consideration and appropriate measures have been implemented to enhance those needy areas. We reiterate our thanks for your valued comments and look forward to the pleasure of welcoming back to our shores. Kind regards, The Management
3 out of 5
by A verified traveler

Disappointment, too much talk no walk

Posted Dec 30, 2016
Pros: food
Cons: a lot need to improve
Always heard that the hotels in Mauritius were spotless. Not really! Too many promises, no fulfilment. Hotel food is very good, service is very poor, bill is confusing, spa too expensive for the same sort of treatments, just change name, butler just carries laundry, but do not make sure it is done properly, ruined one of my new trousers, only got an answer after questioning 5 times. Resident Scuba Centre is below service standards. Too many rules in the hotel for a very confused and weak service staff. They smile, say will do, and nothing happens.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, luxurious.

Posted Dec 3, 2016
Hotel staff were all very friendly. Just that the sliding doors were too heavy, it is not quite convenient for people with backache to pull/push these doors.
5 out of 5
by A verified traveler

Lovely colonial hotel with an amazing beach

Posted Nov 15, 2016 on Hotels
Lovely colonial building and amazing beach - we've stayed around the island and the East side has some of the best beaches. The rooms are slightly dated but still very comfortable. We had a suite with access to the terrace with amazing views of the sea. Spacious bathroom. Love the bathtub! Breakfast also great with a wide selection. Symon's restaurant in Belle Mare nearby had really great seafood and offered free transfers to and from the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful

Posted Oct 8, 2016
Absolutely superb hotel. Stunning location and the staff could not have been more helpful and accommodating, we were really well looked after. Room was beautiful and the food was excellent - we particularly enjoyed the plantation restaurant.